Our after-sales support

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2 Static Systems Group is an ISO 9001 accredited company - your assurance that we are a reputable company who take quality, service and reliability seriously. Our after-sales support Yours for a life-time We are a company that cares. Since 1964 Static Systems Group has led in the design, manufacture, installation and after-care of alarm and communication systems. Our company ethos is built on the core belief that product quality matters and that installed systems should be supported and maintained for prolonged life. Getting to Know You Following commissioning we contact system users to ensure they are happy with the equipment supplied. It is from this point that we work to build long-term relationships. We will explain your warranty and provide contact details for service support in case of breakdown. Extended Warranties The confidence we have in our systems means our after-sales support starts with a 2 year warranty; given on all new systems supplied and commissioned by ourselves. Service Agreements We offer care packages that can include routine preventative maintenance visits, emergency call-out, preferential pricing on spares and remote diagnostics, as well as regular auditing to establish correct operation of system software, including integration with third-party systems.

3 User Support For clients that prefer to make their own arrangements for service and repair we will discuss with you and provide site engineer and end-user training. To further assist we also offer an efficient equipment spares service, eliminating the need for clients to carry excessive stock. Keeping Ahead From time to time we will inform you of new products and system enhancements. With ever evolving technologies, we also offer software refresh packages to ensure your system remains relevant and capable of providing the most up-to-date facilities. Seminars and CPD A comprehensive range of effective and highly focussed seminars are available. Reviewing current industry compliance and legislation or client specific issues, each seminar is tailored to requirements. Seminars can also be used by delegates to demonstrate CPD (Continuing Professional Development). Expert Advice When the time comes to think of replacing your system our inhouse product and systems engineers will work with you to put in place a cost-effective replacement strategy to be carried out with minimum disruption and as budget allows.

4 Product Warranties, Care Packages & Systems Support Healthcare Communication Systems You employ the best staff; people who are specialists in their field, so why compromise when choosing a company to maintain the equipment that is so vital to patient well-being and staff efficiency. As the UK s nurse call market leader, Static Systems Group is a recognised authority. Further, all product design, software and system development is carried out in-house at our manufacturing facility in the UK which is also responsible for co-ordinating our after-sales support; guaranteeing you the best possible service. Product & System Warranties Everything we do is done with product quality and longevity of service in mind. All new systems supplied and commissioned by ourselves carry a 2 year warranty. During this period we will visit site at no cost to repair or replace any equipment and/or remedy any fault which is proved to have been defective in material or workmanship undertaken by ourselves. This warranty is also given with modifications to existing systems that fall within our current product ranges and where we are employed to commission. Installation work carried out by ourselves is also covered. Patient Hand Units We are proud of the quality of our products, and our RNIB endorsed range of waterproof patient hand units is no exception. As proof of the confidence we have in our products, our current range is covered by an extended 5 year warranty. Regular Health Checks HTM 08-03: Bedhead Services, Section 4 deals with operational policy and management. It requires that nurse call and associated systems should be regularly tested and maintained by competent persons in line with the manufacturer s recommendations, and that a schedule for maintenance visits should be detailed within the hospital s operational plan. We can take care of this for our clients. In taking out a care agreement with Static Systems, you will ensure there is a mechanism in place to perform regular system health checks, and in the event of a problem arising, a means of dealing with the issue promptly. On-going Support Healthcare Communications is a core company product. We are continually innovating and evolving technologies to ensure we can offer our clients outstanding products - both today and in the future. As part of our after-sales support we will ensure that you are kept up-to-date with the latest system software, products and healthcare apps as they are introduced. Care Packages Based on many years experience, our Gold, Silver and Bronze systems support and maintenance care agreements have been developed to accommodate the needs of the majority of healthcare establishments.

5 A system support and maintenance agreement can provide: Reduction in whole-life costs Preferential pricing for labour and materials Ease of budgeting and cost control Expert advice always to hand Advice on modifications and alterations to existing systems Extended system life Optimisation of system performance Fulfillment of mandatory requirements At a glance: HEALTHCARE COMMUNICATIONS BRONZE CARE SILVER CARE GOLD CARE Scheduled service visits Once Out-of-hours call-out facility Priority site attendance Equipment spares included (15% discount on list price) Call-out costs included (preferential rates apply) (preferential rates apply) Guaranteed response within 24 hours Technical support with remote interrogation Optional Optional Optional

6 Product Warranties, Care Packages & Systems Support Fire Alarm Systems Caring for our clients is an important part of what we do. When the unexpected happens, we can be there, offering the best possible support and getting your system running again in the shortest time. Product & System Warranties All new systems supplied and commissioned by Static Systems Group are covered by an extended 2 year warranty. During this period we will visit site at no cost to repair or replace any equipment and/or remedy any fault which is proved to have been defective in material or workmanship undertaken by ourselves. This warranty is also given with modifications to existing systems that fall within our current product ranges and where we are employed to commission. Installation work carried out by ourselves is also covered. Care Packages We offer service and maintenance contracts in accordance with the requirements of BS : 2013, helping clients to meet the statutory and mandatory responsibilities associated with the protection of life and property. Beyond the fulfilment of these responsibilities, planned preventative maintenance assists in optimisation of system performance, which in turn can reduce system running costs and reduce failures leading to fewer emergency call-outs and associated disruptions, as well as prolonging the life of equipment installed. Specialist Support & Advice Our highly trained network of specialist engineers are equipped with the latest computerised test equipment. They carry a full complement of spare parts with back-up from our centrally located head office store. Before offering a service and maintenance agreement we will always discuss in detail the system to be maintained and based on a comprehensive risk assessment we will recommend either our Gold, Silver or Bronze Care package. On-line and at the End of the Phone We believe our after-sales support is unrivalled. For clients who choose not to take one of our service agreements we offer a technical support telephone line during office hours. And where required, this can be complemented by remote access with interrogation of faults. Fusion-Centra System Management To assist clients who have chosen to install Static Systems 900evo fire alarm system we offer Fusion- Centra to help with the day-to-day management of their fire system and to simplify testing; either to supplement a care package or for standalone use. Using either a smartphone, tablet or notebook PC, Fusion-Centra System Management Software allows a single engineer to carry out comprehensive testing of sensors, break glasses, sounders, outstations and other ancillary devices, with the results and progress recorded in real time. To ensure full system integrity, dampers and other smoke control equipment can also be tested. Comprehensive testing of all system devices Data storage Remote access Compliance analysis & reporting LPS 1014 Certificated Fire Detection and Alarm System Firm Fire Industry Association

7 A system support and maintenance agreement can provide: Reduction in whole-life costs Preferential pricing for labour and materials Ease of budgeting and cost control Expert advice always to hand Advice on modifications and alterations to existing systems Extended system life Optimisation of system performance Fulfillment of mandatory requirements At a glance: FIRE ALARM SYSTEMS BRONZE CARE SILVER CARE GOLD CARE Scheduled service visits Device testing over 12 month period 1 device per circuit All detection devices All detection devices Out-of-hours call-out facility Priority site attendance Equipment spares included Call-out costs included Guaranteed response within 24 hours (preferential rates apply) (15% discount on list price) (preferential rates apply) Cause & effect / outstation testing Optional Optional Optional Sounder testing Optional Optional Optional Technical support with remote interrogation Optional Optional Optional Fusion-Centra system management software Optional Optional Optional

8 Product Warranties, Care Packages & Systems Support Custodial Alarm Systems As a long standing provider of custodial alarm systems we understand how issues of security can often dictate requirements. Accordingly, we have developed our after-sales support to accommodate installation specific needs. Product & System Warranties All new cell call and general alarm systems supplied and commissioned by Static Systems Group are covered by an extended 2 year warranty. During this period we will visit site at no cost to repair or replace any equipment and/or remedy any fault which is proved to have been defective in material or workmanship undertaken by ourselves. This warranty is also given with modifications to existing systems that fall within our current product ranges and where we are employed to commission. Installation work carried out by ourselves is also covered. Rapid Repair and Equipment Replacement In accordance with the mandatory requirements of the latest NOMS specifications, we work with clients to ensure the availability of equipment spares and the rapid repair of component parts when required. Further, as the manufacturer of your alarm system, our nationwide network of highly trained engineers can give you the best support and get your system running again in the shortest possible time. Care Packages In offering service and maintenance contracts our aim is to help minimise possible disruption to your establishment. Planned preventative maintenance leads to optimisation of system performance, which in turn can reduce equipment failure rates, leading to fewer emergency call-outs, as well as reducing system running costs and prolonging the life of the equipment installed. Here to Help We believe our after-sales support is unrivalled. For clients who choose not to take one of our care agreements we offer a technical support telephone line during office hours. On-going Support We are continually innovating and pushing forward available technologies to ensure we can offer our clients outstanding products - both today and in the future. As part of our after-sales support we will ensure that you are kept up-to-date with the latest product developments. And, as the life expectancy of our custodial alarm systems is usually many years - during which time system requirements may change, we will work with you and advice you how best to accommodate updating.

9 Before offering an agreement we will always discuss in detail the system to be maintained and based on a comprehensive risk assessment we will recommend either our Gold, Silver or Bronze Care package. The many benefits of taking a system support and maintenance agreement can include: Reduction in whole-life costs Preferential pricing for labour and materials Ease of budgeting and cost control Expert advice always to hand Advice on modifications and alterations to existing systems Extended system life Optimisation of system performance Fulfillment of mandatory requirements At a glance: CUSTODIAL ALARM SYSTEMS BRONZE CARE SILVER CARE GOLD CARE Scheduled service visits Device testing over 12 month period 1 device per circuit local control units & head-end equipment All devices All devices Out-of-hours call-out facility Priority site attendance Equipment spares included Call-out costs included Guaranteed response within 24 hours (preferential rates apply) (15% discount on list price) (preferential rates apply) Technical support with remote interrogation Optional Optional Optional Installation specific requirements Optional Optional Optional

10 Our areas of expertise We are Static Systems Group. With 50 years experience and numerous projects to our credit, we are an acknowledged market leader in the design, production and implementation of alarm and communication systems for healthcare and custodial environments. It is a specialist, bespoke service. One that is committed to creativity and continuous improvement. One that embraces the changing requirements of our chosen market sectors in all that we do. Site assessment and surveys In-house design and manufacture Project management Installation and commissioning Service and maintenance User training Technical advice and support Whether your requirement is for a basic system or a comprehensive, site-wide solution, we have the answer. All product de velopment and manufacturing is undertaken in-house at our headquarters based in the UK. Everything we manufacture is designed to be fit-for-purpose with longevity of service in mind. Intelligent Nurse Call Solutions In a diverse world, no one solution suits all. This is particularly true in the healthcare environment where patient needs, nursing management rationale, building layout and budget constraints must all be considered. By listening to our clients we have proactively developed a variety of nurse call solutions. Solutions that are technologically advanced and use innovative, out-of-the-box thinking in order to provide one system that easily integrates multiple functions, multiple protocols and multiple wiring topologies. And because all equipment is platform independent working on the principal of distributed intelligence, systems can work alone or form part of a fully integrated site-wide IP network. Aspire / Wireless solution Codem / Ward upgrade solution Optima / Fully structured wired solution Ultima / The ultimate bedside IP solution Locate / Attack alarm solution

11 Bedhead Services Trunking Committed to delivering excellence and offering choice to our customers, we have used our specialist knowledge and extensive experience of healthcare environments to design a range of bedhead services trunking and lighting solutions that enhance the patient experience whilst delivering benefits for clinical staff and project installation teams. Our bedhead services systems meet with all relevant Health Technical Memorandum (HTM) requirements, CIBSE LG2 lighting standards, and are approved as a Class 1 Medical Device. Features for infection control, improved reliability, energy efficiency, ease of system upgrade and servicing are also included. Fire Alarm Systems Providing reliable, well designed fire alarm systems for the protection of lives and property is our area of expertise. Our strength lies in our understanding of the fire protection environment, our competence in interpreting the requirements of the individual site, and our ability to offer a complete solution. The name Static Systems Group is synonymous with the provision of alarm and communication systems. And, as an established provider of some of the largest and most complex fire detection systems currently installed our ability is second to none. In recognition of our competence in the design, manufacture, installation and commissioning of fire alarm systems we are LPS 1014 accredited by the Loss Prevention Certification Board. Custodial Alarm Systems As a leading provider of cell call and general alarm systems for secure environments our name and reputation are trusted widely among custodial professionals. Our philosophy is based on core values of: listening, understanding, expertise, innovation, partnership and excellence. This helps to ensure we develop products that are fully compliant with NOMS (National Offender Management Service) specifications and requirements, contributing to occupant and staff safety. For further information on our products and services visit:

12 Static Systems Group PLC Heath Mill Road, Wombourne, Staffordshire, WV5 8AN, UK. Tel: +44 (0) In line with our company policy of continuous product development, we reserve the right to change design and improve specification without prior notice. Part No (01/2015)

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