Our journey together starts here.

Transcription

1 Our journey together starts here.

2 Switching and saving. We make it easy. How would this sound to your customers or members? A compelling opportunity to make their business lives easier. To save time, hassle and money on their insurance, gas, electricity, landline and broadband with an award-winning, highly-trusted and completely unique service provider. That s the proposition we make to our clients and a partnership with us means you can make the same to yours. We find business owners and decision makers the best contracts and policies around and then take care of setting them up once they ve made their choice. We know your clients or members want the savings we can offer, but many think switching is too hard. So we promise them this: we ll make it easy and 99% of our customers say we succeed. And just as we make it easy for our clients, we make it easy for our partners, too. That s why major consumer brands such as MoneySupermarket, uswitch and GoCompare use Make It Cheaper to service their business switching customers.

3 We take care of business, whatever the size. Running a business is hard whatever the size. We ve made it our mission to make the lives of business owners and decision makers a little easier whether they re responsible for a village grocery store, a national corporate powerhouse, or somewhere in between. Here s why we think we re pretty good at it: We ve helped more than 250,000 businesses save more than 500 million on their bills since we started in We re the market leader in business energy switching, with 261,327 new contracts set up the last time we counted. We have one of the widest energy supplier panels on the market but we only work with suppliers we trust. 99% of our customers say we made it easy for them to switch their contracts. Our clients value what we do for them, as our consistently high Net Promoter Scores prove. For energy it s 77% and for insurance it s 87% (where the market average is 28%).

4 For our corporate energy clients, we offer this... Comprehensive quotes. We invite energy suppliers to tender for new business and provide clients with a full illustration showing all the rates offered. Preferential rates. Many suppliers offer Make It Cheaper exclusive rates that mean customers can t get a better deal anywhere else. Long-term prices. We can offer bespoke prices to clients up to three years in advance of their contract ending, taking advantage of current market conditions. Blend and Extend. When market conditions allow, we negotiate with suppliers to offer clients new, lower prices after the initial contract has started. Contract alignment. We help clients improve efficiency by aligning the end dates of all their contracts at the earliest opportunity. New connections. We source the best prices for new meter installations, arrange the work and ensure timely connection to the grid.

5 ...and this. Renewal reminders. We re back in touch with clients when it s time to renew their contracts or we just take care of this for them through our Renew For You service. Making it easy. We re committed to making things as simple as possible for clients. For example, we will terminate any existing contracts on their behalf - and issue their new ones via . Expertise. Our consultants have an average of 2.5 years experience, while our Director of Corporate Customers has more than twenty. Ongoing support. Our relationship with clients continue after their contracts have started a relationship with us means we re on hand to help them with any issues they have with suppliers or contractors. Generation solutions. We advise clients on the practical steps they need to take to generate energy via methods such as solar panels and wind turbines. Energy efficiency. Help and advice with ESOS and energy efficiency solutions via our expert partner Eco-Nomics.

6 And here s the deal for our corporate insurance clients. Long-term contracts. We can offer many clients three consecutive one-year contracts, protecting them against annual price rises. Preferential rates. Many insurers offer us exclusive rates that mean clients get the best deal through Make It Cheaper. Policy end date alignment. If a client s building insurance ends in May and their fleet insurance ends in November - we ll match them up to make things neater. All risks covered. Our access to a range of providers and other brokers means we can cover all business risks no matter how niche they may be. Renewal reminders. We remind clients that their policy is up for renewal in plenty of time for them to find a new provider - and soon we ll be pioneering a renewal service that takes care of everything on the client s behalf. Speedy quotes. Our insurers guarantee us that, if we can t quote clients on the spot, we will be able to do so between 4 and 24 hours later. Ongoing support. We contact clients 20 and 180 days after their policies start to make sure all is well. If they want to make any mid-term adjustments, that s fine we won t charge any extra fees for making it happen. Risk mitigation. We understand clients needs and advise them on risk they might not be insured for but perhaps should be. Cyber insurance, for example.

7 FCA compliant selling. Our expert brokers are accredited by the Broker Assess training system from the Chartered Institute of Insurers and BIBA. These experts are audited monthly by our internal compliance team. We also pay for two annual company audits from external examiners Branko and Bluefin which we have never failed. In the last twelve months the compliance team has more than doubled including the hiring of a new compliance manager and an insurance compliance advisor. Robust complaints procedure that ensures all complaints are logged and dealt with in a timely manner. In the last year we haven t had any complaints escalated to the Financial Ombudsman Service. In our quarterly FCA board meetings, Senior Management review our processes to ensure we re treating clients fairly and that the company remains compliant.

8 We know the recipe for success. Customers rate us 4.6 out of 5 on Review Centre and 9.5 out of 10 on Trust Pilot. Energy suppliers and insurance providers are fans too.

9 Our energy clients say: We chose Make It Cheaper as they were responsive, understood what we were trying to achieve and the tight deadlines that we were working to. They enabled us to change our half-hourly energy supply without interrupting our production schedule, and delivered a cost reduction of approximately 10%. - Martin Green at Kingfield Electronics It has made my life so much easier going through your company to get the best deal on our electric and gas. It has cut out the hassle and saved us money. Yes, we have trawled through the other companies trying to get a better deal, all very time consuming and not always with a satisfactory outcome. We switched both utilities and it was a painless, seamless operation. - Diane Lewis at Daleside Nurseries Jennifer Millet, Director of Energy Our energy suppliers say: The broker community is currently dominated by one player that stands out from the crowd in terms of data quality, volume, live rate, customer service and overall excellence. That player is Make It Cheaper. - Gary Hewitt, Business Strategy Manager, Scottish Power Make It Cheaper has the interests of customers at the core of their business and work hard to ensure longterm relationships with suppliers so customers get great deals year in, year out. Their processes are first class and management of key accounts excellent. As a supplier we find Make It Cheaper a pleasure to work with and very good at what they do. And more importantly they always do what they say they will do. - Jacqui Hall, managing director, CNG

10 Our insurance clients say: It is always a pleasure to speak to the staff at Make It Cheaper. It is a minefield with disreputable companies telephoning for business but you always feel you get an honest and good deal with Make It Cheaper. Thank you for all your help. - Angela Barrah at Pembrokeshire Press Limited A brilliant business service that saves me time and money, freeing me to work on my core activity. It is so nice to be able to have a direct line back to the same agent, rather than a queue of general call centre staff. He knew me, my business and exactly what action to take. Another year of great service. Thank you. - Quentin Matthews at Quentin Matthews Osteopathy Our insurance providers say: They continually push for the absolute best for their clients and challenge us as an insurer to continually improve. We have benefited from their insight and expertise. - Alison Hughes at Ageas Make It Cheaper has a passion to improve insurer relationships and electronically traded solutions something I haven t seen from traditional high street brokers. - Calum Weston at Aviva Kylie Lane, Head of Insurance

11 Make yourself a brew and let s talk. So, now you know all about what we do for clients, here s what we propose. Grab yourself a cuppa and give our partnerships manager a call. Her name s Louisa and she s available on Or, if you d prefer to kick things off with an , the address you need is partnerships@makeitcheaper.com. Look forward to doing business with you. Make It Cheaper 2015