small world INTERNATIONAL CONSULTANTS Contact Centres - Sales & Marketing - PCI DSS Compliance

Transcription

1 INTERNATIONAL CONSULTANTS Contact Centres - Sales & Marketing - PCI DSS Compliance

2 Contents WHY small world CONTACT CENTRES SALES & MARKETING PCI DSS COMPLIANCE CONTACT 2

3 Why small world A unique and refreshing blend of knowledge and experience. A pleasure to work with small world International Consultants is a select group of successful business leaders, marketers and consultants with a broad range of international experience, coupled with specific vertical market expertise particularly with Telemarketing, Contact Centre Solutions, Online Marketing and PCI DSS Compliance. Recent assignments with our business partners have included hands-on working experience managing and marketing projects in UK, Europe, Asia, and South America covering sectors as diverse as TV Shopping, Charities and Fuel Companies We take a very fresh approach to our business partner needs. We consider it our responsibility to come up with the innovative ideas and strategies to deliver objectives, rather than working to a project brief. Unlike others, we don t just think outside the box, we live outside the box. Our pricing models are based around specific indicators to achieve our business partner needs not on how much time we spend achieving them. Are UK offices are based at our new state of the art Contact Centre (swish) in Haslemere, Surrey, where are facilities showcase the future of Contact centre technology, design and industry leading compliance. Specialist Services Geographic Experience Telemarketing Contact Centre Solutions Sales and Marketing Business Consultancy PCI DSS Compliance Online Marketing UK and Ireland Mainland Europe Singapore China Indonesia Brazil 3

4 Telemarketing and Contact Centres a focused company that truly understands the meaning of getting results small world International Consulting Ltd operates its own telemarketing bureau and contact centre called swish based in our Haslemere, Surrey office. swish offers an innovative blend of bespoke inbound and outbound telemarketing services, suitable for a wide range of clients. We are a boutique facility focusing on specific objectives; Understanding Campaign Strategeis Delivering the highest industry results, consistently A truly personalised service PCI-DSS Compliance Specialist Top Acheiving Operatives State of the art Technology Cloud based operations and reporting Director-managed accounts As part of the small world International group, swish integrates seamlessly between our comprehensive range of services including lead generation from traditional data sources in addition to our unique online lead producing tools to ensure that prospect profiling opportunities are maximised. As a full service Direct Marketing agency, telemarketing campaigns are typically blended with a combination of other activities including projects, CRM, online marketing, direct mail, and traditional media. swish takes a refreshing view on contact centre ambience. Our environment is designed for telemarketing success by combining a comfortable and informal atmosphere with a powerful results-based ethos. Our call centre is entirely wire-less and operatives move freely throughout the offices using soft-phone tablets or laptops on cloud based call centre management systems. All data used and collected within our call centre is accessed remotely and is stored in UK secure facilities, compliant with Data Protection and PCI-DSS regulations. This ensures that data breaches are minimised and your customer information is guaranteed to be secure. Typical applications for our Telemarketing services include; Prospect Profiling/Qualifying Telesales Inc Up selling & cross selling Appointment Setting and Diary Management Customer Reactivation and Retention Fundraising Payment Processing (PCI DSS Compliant) Technical Support Lines Customer Services Market Research swish has a broad range of experience in numerous countries including UK, Ireland, Asia, Europe, and South America. Although our campaign types are extremely diverse (covering most business types), we have specialist experience in several vertical markets the most prominent of these being Direct Response TV and shopping sites, Utilities and Charities. Whatever your business type, or size and scope of campaign, swish telemarketing will understand your objectives, expand your marketing ideas, and deliver results on time and on budget. Whatever your business type, or size and scope of campaign, swish telemarketing will understand your objectives, expand your marketing ideas, and deliver results on time and on budget. 4

5 Sales and Marketing Integrated Multi-Platform solutions that Deliver Results small world International offer a range of traditional Direct Marketing services including: Inbound and Outbound Telemarketing Data Profiling and Management Direct Mail Integrated Fulfillment. Broadcasting Online Marketing SEO Optimisation Social Media Managed from our Haslemere offices, we are highly experienced in the concept and design of Direct Marketing campaigns, response measurement, and delivering results. We have an innovative and refreshing approach to traditional media which can deliver your objectives in a holistic and cost-effective manner. In addition, we have specialist consultants in the world of on-line sales and marketing. This includes broadcasts, Search Engine Optimization (SEO), Pay per Click advertising (PPC), display advertising, and Remarketing campaigns. If your company is currently marketing or intending to advertise online, we can add substantial value and experience to your strategy, and deliver the highest results with in-depth reporting and statistical analyses. We also offer consultancy and management of Social Media marketing and sales including Linked In, Twitter, and Facebook. More importantly, we can pull together all of your strategies into 1 cohesive campaign across direct marketing, on and off line advertising, remarketing, and social media to bring you a complete and consistent strategy. 5

6 Payment Card Processing and PCI DSS Compliance If Your Company is Processing Card Payments, You MUST Be PCI DSS Compliant We advise on PCI DSS Compliance within Call Centre environments, or other locations where credit card and other payment information is being processed under the PCI DSS Compliance procedures and guidelines. At small world International we go beyond just understanding the principle of Payment Processing and compliance, with several of our lead consultants and directors having owned and run large scale operations. It is our intention to simplify the industry and bring every one of our clients (irrespective of size or location) through the process of Compliance in a manageable, painless, and cost-effective manner. As many companies now understand, PCI DSS Compliance is upon us now and every company that processes any Payment Card transactions has to comply. There are no exceptions. Depending on the size and nature of your business, there are varying levels of requirements outlined by the PCI Security Standards a body established by the main Payment Card Brands including American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc. Our partner solutions and technologies work on the basis of de-scoping much of the processes covered under the PCI DSS Compliance. This in itself does not circumvent the need for Compliance, it simply makes it easier and more cost-effective to achieve. For larger clients (particularly those dealing with sales and customer calls), this will typically involve the implementation of DTMF Data Suppression. This revolutionary technology allows the agent and caller to stay in communication during the entering of sensitive Payment Card data. By suppressing the tones entered from the Payment Card, this means that the agent is not hearing or seeing any information and therefore is effectively de-scoped from these specific PCI-DSS requirements. In addition we can automatically manage the call-recording in such a way that only the suppressed dial tones are recorded, therefore de-scoping the recording as well. We can also offer complete IVR solutions, taking all Payment Card information out of the facility and therefore out of scope. For our SME clients (or those handling a lower number of transactions) we offer a bureau service where we can process payments on an individual basis using DTMF technology in our own call centre in Haslemere, or a fully automated IVR facility. Anybody taking any Payment Card transactions is covered by the PCI DSS Compliance. 6

7 small world International Consulting Bernay House Lower Street Haslemere Surrey GU27 2PE