VETERANS & FRANCHISING SPECIAL REPORT. Today s Top 100 Franchises Rated by Veteran Business Owners

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1 VETERANS & FRANCHISING SPECIAL REPORT Today s Top 100 Franchises Rated by Veteran Business Owners November 2012

2 DON T JUST EASE INTO A NEW CAREER. OWN IT. Snap-on franchise ownership is an opportunity that offers real benefits for veterans looking for a second career: Extensive training and support Most in-demand product in the category Financing available through Snap-on Credit Proven business model for 90 years Incentives for honorably discharged veterans Proud member of VetFran Snap-on Tools Company LLC, Kenosha, WI F R A N C H I S E S AVA I L A B L E A C R O S S T H E CO U N T R Y >> S N A P O N F R A N C H I S E. CO M

3 Top 100 Franchises for VETERANS (Alphabetized by Category) SENIOR CARE Page 17 BrightStar* FirstLight HomeCare* Home Instead Senior Care* Homewatch CareGivers* Right at Home Visiting Angels ADVERTISING & SALES Page 8 Proforma AUTOMOTIVE Page 8 Auto Appraisal Network Christian Brothers Automotive* Color Glo International LINE-X Snap-on Tools* Tint World BUSINESS SERVICES Page 8 ActionCOACH* FASTSIGNS International* FocalPoint Coaching* Sandler Training* CHILD SERVICES Page 9 The Goddard School Mathnasium CLEANING & MAINTENANCE Page 9 AdvantaClean Aire-Master of America Anago Cleaning Systems (Master Franchisors) Buildingstars DKI (Disaster Kleenup International) Heaven s Best Carpet Cleaning* Jan-Pro (Master Franchisors) MaidPro Martinizing Dry Cleaning Office Pride Oxi Fresh Carpet Cleaning The Maids* FINANCE & TAX Page 11 Cash Plus Liberty Tax Service Murphy Business & Financial Padgett Business Services* Tax Centers of America FOOD & BEVERAGE Page 12 Auntie Anne s Charley s Grilled Subs Checkers & Rally s* Culver s Firehouse Subs* Ground Round Happy and Healthy Products Jack in the Box McAlister s Deli Papa Murphy s Penn Station Quaker Steak & Lube Simple Simon s Pizza Uno Chicago Grill Yogurtland HEALTH & BEAUTY Page 15 European Wax Center Sport Clips HOME SERVICES Page 15 ASP - America s Swimming Pool Co. Budget Blinds CertaPro Painters* Five Star Painting HouseMaster Miracle Method Surface Refinishing Pillar To Post Surface Specialists Systems PET SERVICES Page 16 Sit Means Sit REAL ESTATE Page 16 PropertyGuys.com Sotheby s International Realty United Country Real Estate Value Place SERVICES Page Water Damage GOT-JUNK? Boulder Designs Caring Transitions Fish Window Cleaning Services* GoWaiter.com Molly Maid Mosquito Squad Paul Davis Emergency Services Paul Davis Restoration Pestmaster PostNet Precision Concrete Cutting Precision Door Service Ram Jack Signal 88 Security Truly Nolen of America Two Men and a Truck* Unishippers Weed Man Window Genie* SPECIALTY RETAIL Page 22 Aaron s Big Frog Custom T-Shirts Interstate All Battery Center* Wild Birds Unlimited* SPORTS & RECREATION Page 22 American Poolplayers Association Kampgrounds of America/ KOA TECHNOLOGY Page 23 Computer Troubleshooters TeamLogic IT* TRAVEL Page 23 Cruise Planners CruiseOne Expedia CruiseShipCenters FITNESS Page 12 Brickhouse Cardio Club Koko FitClub* *View this company s full satisfaction report at: Cover photos courtesy of (from left to right): Snap-on Tools, Auntie Anne s, Auto Appraisal Network For more information on this report, visit: 1

4 VETERANS & FRANCHISING Our folks who have served in the military are not afraid of hard work. That kind of perseverance and commitment is what it takes to own a business. Catherine Monson, CEO FASTSIGNS uch has been written about the natural fit between military experience and franchise ownership. Franchising, like the military, is centered around clearly defined systems, a set structure, discipline, and teamwork. Because of this, people who ve had successful military careers may excel in the world of franchising. Many franchise companies offer special incentives for franchisees from the Armed Forces. These incentives may come in the form of discounted franchise fees, financing assistance, or ongoing support specifically designed for veteran franchisees. Some brands, like ActionCOACH, have even offered free franchises to veterans as part of their recruitment efforts. With all of the special offerings and opportunities available to a vet, the search for a franchise may seem overwhelming. This report is designed to help make that process easier. Franchise Business Review is the only researcher to look at which franchise opportunities are the most veteran-friendly based on franchisee satisfaction and performance perhaps the most telling data of all. Veterans & Franchising is the true story behind what franchise brands say they will do for veterans and what they actually do. Methodology The data for this report was compiled as part of Franchise Business Review s Veterans & Franchising 2012 study, which recognizes the top vet-friendly brands based on overall veteran franchisee satisfaction. To compile the data for this report, we surveyed nearly 3,500 military-trained franchisees, representing 265 brands. We also interviewed senior executives and franchisees at several brands for their first-hand perspective. From this data, we identify our list of Top 100 Franchises for Veterans, which includes companies with above average satisfaction among the veteran franchisees we surveyed. Helping Veterans Succeed in Franchising VetFran, a program run by the International Franchise Association, helps returning service members access franchise opportunities through training, financial assistance, and industry support. VetFran s ranks have grown to include more than 400 franchise systems that voluntarily offer financial incentives and mentoring to prospective veteran franchise small business owners. Thousands of veterans have become franchise owners through VetFran and other programs. Learn more about VetFran programs at 2 For more information on this report, visit:

5 Vets in Franchising The same traits that make for a successful military career (the ability to follow directions, work in teams, and lead) can make for very successful franchisee. Franchisors told us that franchisees who have had successful military careers often outperform non-military franchisees. Franchisors offer a business model, operating systems, and procedures. We find that veterans are often better at following that system than those who haven t had that kind of experience and training, said Catherine Monson, CEO of FASTSIGNS. When you open a new business, it s going to be longer hours and harder work than just having a job. Our folks who have served in the military are not afraid of hard work. That kind of perseverance and commitment is what it takes to own a business. FASTSIGNS offers 50% off the franchise fee ($34,500) for people who ve been honorably discharged from the military. In The Trenches CHRIS PARKER Sport Clip Franchisee Air Force Veteran On the surface, Chris Parker s life as a Sport Clip franchisee seems worlds away from the 22 years he spent in the Air Force (mostly flying planes), but it s not as far away as it seems. That s because Sport Clips CEO Gordon Logan was actually a pilot like Parker before starting the franchise, and the sports-oriented hair business is run more like a fighter jet than a barber shop. Gordon and his team did a great job making sure that everything was planned out. He was pilot like I was, and our lives depended on checklists. Everything was dictated to us. If regulations say we can do something, we can. That s the type of thinking that Gordon put into this franchise, Parker said. Parker and his wife, Karen, (who s also his business partner) opened their San Antonio-based Sport Clip franchise in Although they had no previous experience in hair care before buying the franchise, they liked the way it was set up and felt it would be easy to run. For us to do this, we needed to make sure we were comfortable enough to execute the game plan. It is a very simple concept it s one thing, Parker said. We liked that it was an owner investment and that we were building equity in the future. Even with a simple concept, Parker said the early days of running his franchise were scary. He and his wife spent many hours in the store, and when they weren t there, they were thinking about it. Basically what you re doing is marrying the franchise, and your kid is the store. You re always checking to make sure they re well and they re fed, Parker said. If you don t like being a parent, you shouldn t be a franchisee. That s why he recommends prospective franchisees take their time to find a franchise that will provide the support and guidance or in Parker s case, the checklists that will make the early days of business ownership less stressful. Auto Appraisal Network, another franchise brand that excels in franchisee satisfaction among veterans, began making a special effort to recruit veterans three years into franchising. The franchisor offers 20% off its franchise fee, which ranges from $12,000 to $30,000, depending on the model. I wanted to give a break to military guys because it costs me less to support them because they do the job right, said founder Dave Williams. Our whole process is set up by the numbers it s 1, 2, 3, 1, 2, 3, and move on. Some of the non-military guys get the job done, but it s more work because they just don t have the experience following systems and structure, he said. People in business talk about teamwork, but people in the military have actually lived it, because, in times of danger, they depend entirely on the person beside them. Barrie Young, President of Sales & Franchising Snap-on Tools Young, president of sales and franchising at Snap-on. People who have successfully served in the military and, through hard work and persistence, have elevated themselves and progressed through the system, are people who are likely goal-oriented, hold themselves to the standard operating procedures that the military has, and exhibit personal leadership. over into business ownership. The franchisors we spoke with told us many vets who ve held leadership positions in the military tend to have personality traits that go well with running a business. And, what some vets may lack in sales and marketing experience, they make up for in drive, says Ron Taylor, vice president of franchise development at Sandler Training. Franchisors told us that veterans of all kinds those who complete their service commitment and move on to civilian jobs and those with long military careers are attractive franchise candidates. Snap-on Tools, however, is especially interested in veterans who made a career of the military by moving up through the ranks. A vet could be someone who was a private for 20 years or someone who joined from West Point as an officer or someone who has done many tours of duty, said Barrie Snap-on offers honorably discharged veterans a $20,000 discount on their initial inventory purchase. People in business talk about teamwork, but people in the military have actually lived it, because, in times of danger, they depend entirely on the person beside them, said Snap-on s Young. Many veterans especially those who ve had long, successful careers as officers in the military have personality traits that carry When talking to prospects, our franchisees need to be able to handle the word, No. Some of our non-military franchisees come in and can t take that, but military guys just don t care. A No doesn t discourage them they re bulldozers, and they ll just keep going, Taylor said. Sandler Training offers vets $5,000 off the $68,000 franchise fee and ongoing support through its mentor program. I have a vet who is a [sales] coach, and I pair For more information on this report, visit: 3

6 him up with other veteran franchisees. He can tell them, I ve been there. Here s how you use your strengths from the military to be a successful franchisee. Vets need to talk to someone who can empathize, Taylor said. The much-circulated image of vets in fatigues walking straight off the battlefield and into franchising isn t exactly accurate based on our research. Forty-six percent of vets who entered franchising in the last two years are over the age of 45, while an additional twenty percent are 65 or older. This might be due in part to the investment required to buy a franchise. [Read more in Investment Levels.] Although vets can be a great fit for franchising because they are used to following a set process and structure, it s important to note that no franchise is as structured as the military. For veterans coming straight from active duty to franchising, there may be an adjustment period. As a franchisee, you will have decisions to make and you will have the freedom to make choices about your business. As Signal 88 franchisee Bill McCoy told us, it can be difficult to adjust to the freedom of civilian life while under the pressure of starting and running a new business. As an infantry soldier in the Army in a combat zone, I am extremely well-adept at handling any situation that the enemy can provide. That doesn t always parlay to sales and business strategy, McCoy said. I am sure that I am the source of many a gray hair for Reed Nyffeler [Signal 88 s CEO]. The reality here is you have to listen. You have to do what people who have built a business and done it before you tell you to do. But when it s your name and your business, it s As an infantry soldier in the Army in a combat zone, I am extremely well-adept at handling any situation that the enemy can provide. That doesn t always parlay to sales and business strategy. Bill McCoy, Franchisee Signal 88 In The Trenches BILL McCOY Signal 88 Franchisee Army Veteran Bill McCoy was stationed in Afghanistan in 2008 when he had his franchising epiphany. It was December 26 I ll never forget it. We got bombed pretty hard. Luckily, we didn t have casualties, but my camp was always under attack for three weeks straight. That got me thinking, You know what, I ve been here three years and it s time for me to move on, McCoy said. I thought about my life and the fact that for the majority of my life I ve protected other people, but not the people in my community. The next morning, I basically did a Google search for security franchises, and Signal 88 popped up. McCoy spent 20 years in the Army ten years on active duty and ten in the Army Reserve. While on reserve, he was a police officer in Hawaii, so it s no surprise he was drawn to Signal 88. That didn t make the decision to leave the Army easy, however. In fact, he spent nearly five months exchanging daily s with Signal 88 CEO Reed Nyffeler before committing. I was nervous about leaving Afghanistan. I was very comfortable with a contractor s salary. At the time, I could have picked up and gone on a vacation anywhere in the world for a month at a time without worrying at all about money. To leave all that and try to start a business back in the United States was pretty mind-rocking, McCoy said. McCoy s investment in Signal 88 was somewhat of a leap of faith, he says, since, at the time, there were only a few other franchises up and running. He didn t have a big franchisee network to turn to for advice or for validation, but he did have Reed Nyffeler and those five months of daily s. That s what really sold him on the franchise and why he recommends that any prospective franchisee get to know not just the franchise sales team but the system s leadership. Today, McCoy s Signal 88 is thriving and at press time, he was about to take a long vacation. Hard work pays off. It s not a get-rich quick scheme. It will take time, but it will develop just don t give up, McCoy advised. extremely easy to forget that these people are here to help you. It s a completely different set of instructions. This is true of any franchisee militaryexperienced or not but it s something McCoy says veterans should be aware of. People who join the military are Type A personalities, more so than not. These type of people need structure and they need guidance. When freewill is given to them that they haven t had before, it can be taken advantage of, McCoy said. Another challenge for some veterans in business especially those with the Type A personality traits McCoy mentioned is learning not to react too quickly. I think problem-solving is such a critical aspect of someone in the military you ve got an immediate problem and you need to solve it right away. In running a business, sometimes that solution isn t as obvious or requires some real time and patience in letting a solution sink in to reap its benefits, said Meg Roberts, president of Molly Maid. Veterans are so action-oriented it can be a little bit challenging for them to have the patience to let a problem be understood and corrected over a period of time without the same level of immediacy that is typical in the military. Molly Maid offers vets a $2,500 discount off the $14,900 franchise fee. The daughter of a vet, Roberts says prospective franchisees who have military experience are especially attractive to Molly Maid. We work hard to provide the special treatment we believe veterans deserve. We very much appreciate the efforts of veterans, we ve seen veterans have great success with our business model, and we want to encourage them in whatever ways we can to help them become business owners, Roberts said. Researching a franchise Researching and deciding on a franchise from the thousands of opportunities available can be overwhelming for anyone, but for an active soldier, especially one stationed abroad, it can seem nearly impossible. Signal 88 CEO Reed Nyffeler says it can take twice as long for active military personnel 4 For more information on this report, visit:

7 to research and start up a franchise because they begin researching their opportunities while stationed abroad and can only conduct their in-person research while on leave. At Signal 88, the typical sales cycle for an enlisted prospect is close to year, compared with 90 days for non-military franchisees. This extended research cycle may be necessary for candidates to complete their due diligence and to save enough money to fund the endeavor. Top Franchises for Vets by Sector 12% 13% 10% 8% 17% Services Food Cleaning & Maintenance Home Services Business Services All Other Industries For an enlisted prospect, it s not easy to pick up the phone and call a franchise development person or to call 20 current franchisees for validation. They need online tools on-demand webinars, a PDF of franchisee satisfaction reports, easyto-access educational materials that they can look at wherever and whenever they want. If a franchise doesn t offer these materials on their site, prospective franchisees should ask for them. As Signal 88 franchisee McCoy told us, may be the primary mode of communication for vets considering a franchise and the way they conduct the majority of their due diligence. 40% When talking to prospects, our franchisees need to be able to handle the word, No. Some of our non-military franchisees come in and can t take that, but military guys just don t care. A No doesn t discourage them they re bulldozers, and they ll just keep going. Ron Taylor, Vice President of Franchise Development Sandler Training I basically did a Google search for security franchises, and Signal 88 popped up. I shot Reed [Signal 88 s CEO] an , and from December 27, 2008, until April 1, 2009, Reed and I chatted literally every single day, McCoy said. Veterans researching franchise options and opportunities may also want to look at some of the vet-focused brands that have emerged in recent years. J Dog Junk Removal, for example, is a new franchise that launched in 2012, was developed by a vet, and is only available to veterans and active duty servicemen and women. (At press time, J Dog Junk Removal had fewer than 10 operating units and was not eligible to participate in our research.) The International Franchise Association s VetFran organization is a great resource for veterans and active military. The IFA started VetFran in 2002 to encourage franchise brands to proactively recruit and incentivize veterans for franchise ownership. Today, the voluntary organization has more than 500 franchise members, and they ve helped more than 4,000 veterans become franchise business owners. It s important to note that, although many companies aggressively recruit veterans through discounts and other special offers, not all of them provide great opportunities for vets. Thorough due diligence especially research into how other vets have fared in the system--is still a requirement for any prospective franchisee. Concepts/Sectors Our research on veterans in franchising falls closely in line with our research on franchising in general the most successful franchisees don t necessarily have direct experience in their particular industry sector. And in the case of those with military experience, they aren t necessarily drawn to sectors or services that match their military specialties. This was certainly true of Sport Clips franchisee Chris Parker, who spent 22 years in the Air Force before becoming a franchisee. Parker and his wife Karen ended up buying a Sport Clips franchise after working with a business ownership coaching firm and researching dozens of franchise opportunities. It was a giant step for us because neither Karen nor I had any experience in either business or hair care. For us to do this, we needed to make sure we were comfortable enough to execute the game plan, Parker said. Of course, many vets are drawn to hands-on concepts such as Signal 88, Snap-on Tools, Auto Appraisal Network, and TeamLogic IT that require skill sets similar to what they did in the military. The military breeds a lot of younger vets that are mechanical or technical or they specialize in other areas that require hands-on hard skills. Many of these veterans would not be attracted to a retail or food franchise because of the skills required to run those businesses. When it comes to our Top Franchises for Veterans, the top companies on our list are split across several franchise sectors: Advertising & Sales (1 company), Automotive (6 companies), For more information on this report, visit: 5

8 Business Services (4 companies), Child Services (2 companies), Cleaning & Maintenance (12 companies), Finance & Tax (5 companies), Fitness (2 companies), Food & Beverage (15 companies), Health & Beauty (2 companies), Home Services (8 companies), Pet Services (1 company), Real Estate (4 companies), Retail (4 companies), Senior Care (6 companies), Services (21 companies), and Sports & Recreation (2 companies), Technology (2 companies), and Travel (3 companies). Investment Levels Our research on investment levels most popular with veteran franchisees once again falls in line with trends across all of franchising. Veteran franchisees, like their non-veteran colleagues, are drawn to a wide range of investment opportunities. Franchise Business Review s 2012 Top 100 list includes a diverse group of investments, starting as low as $5,675 for a Sit Means Sit dog-training franchise and exceeding $4 million a food concept like Quaker Steak and Lube. FASTSIGNS Monson told us that her company hasn t attracted many younger vets because the The military breeds a lot of younger vets that are mechanical or technical or they specialize in other areas that require hands-on hard skills. Many of these veterans would not be attracted to a retail or food franchise because of the skills required to run those businesses. investment level is higher (around $200,000). In her experience, younger vets generally can afford lower-cost investments, which is in line with our findings. This may also be because many veterans are attracted to some of the hands-on service-type concepts that can be mobile-based. [See more on concepts popular with vets under Concepts/Sectors.] Franchisee Satisfaction In our recent survey of close to 3,500 militarytrained franchisees, we found ten brands that especially stand out when it comes to franchisee satisfaction: Heaven s Best Carpet Cleaning, CertaPro Painters, Sotheby s International Realty, American Poolplayers Association, Cruise Planners, Home Instead Senior Care, FASTSIGNS, TeamLogic IT, Miracle Method Surface Refinishing, and Jan-Pro. Not surprisingly, many of these names are the same brands that top our annual list of Top Franchises for all of franchising. It makes sense that brands focused on overall franchisee satisfaction would also have high satisfaction among franchisees who are veterans. In terms of overall satisfaction, veterans rated their overall satisfaction about the same as in This is significant considering that overall satisfaction among all franchisees (veteran or not) is down 5% year-over-year (based on surveys of over 30,000 franchisees across all industry sectors). The top five areas where satisfaction of veterans outranks non-veterans are marketing and promotional programs, effective use of technology, Franchisee Satisfaction: Vets vs. All Franchisees Vets All Franchisees Overall (average) Self-Evaluation Franchisee Community Core Values General Satisfaction Financial Opportunity Leadership Franchise System Training & Support 0% 10% 20% 30% 40% 50% 60% 70% Percent of Satisfaction 80% *Veteran franchisee satisfaction data is based on independent surveys of 5,148 veteran franchisees. The FBR benchmark is based on data from 23,411 franchisees across all industries. 6 For more information on this report, visit:

9 training and support programs, system-wide communications, and overall enjoyment running the business. Interestingly, militarytrained franchisees rank their franchise systems team culture (involvement of their fellow franchisees, honesty and integrity of franchisor, etc.) slightly higher than nonmilitary perhaps reflecting the military s emphasis on teamwork and solidarity. Eightyone percent said they enjoy being a part of their franchise organizations. Seventy-nine percent say they would recommend their franchise to others, and 72 percent said they would do it again today in regard to investing in their franchise. In terms of financial performance, veterans rank their franchise systems almost exactly the same as non-vets. Thirty-five percent of veterans (exactly the same as FBR s benchmark for all franchisees) said their overall financial picture is Strong or Very Strong, and 24 percent said their overall financial picture is Weak or Very Weak (compared with our benchmark of 21 percent). Fifty-nine percent of veterans rated the long-term growth of their franchise as Strong or Very Strong, compared with our benchmark of 58 percent. Although the average annual earnings (profit) for vet franchisees is identical to the FBR benchmark ($64,000), our data show vets as slightly less likely to own multiple units. Since multi-unit operators typically have higher profitability, it s interesting to note that franchisees who are veterans are just as profitable as non-vets. Since they own fewer businesses, in effect, vets may be more efficient at operators than their non-vet peers. Summary Hundreds of franchise brands offer special discounts and incentives to prospective franchisees with military experience, making it an excellent time for veterans to consider a franchise opportunity. Franchise brands recognize the significant strengths and related skills that veterans can bring to a business especially a franchising business, which is built around systems, teamwork, and following a step-by-step protocol. Franchisees with military experience aren t necessarily guaranteed success, but they may have more characteristics for success than non-veterans. From the perspective of a potential franchisee, veteran or not, it s always important to A Look at Veterans in Franchising $64,000 82% 74% 33% 89% 84% Is average annual earnings (profit) Are 45 years old or older Are single unit owners Have been franchisees 10+ years (21% for less than 2 years) Are Caucasian Are male Veterans in Franchising: Average Initial Investment 30% 25% 20% 15% 10% 5% <$25k $25k - $50k $51k - $100k Active duty military personnel need online tools on-demand webinars, a PDF of franchisee satisfaction reports, easy-to-access educational materials that they can use to research franchises wherever and whenever they want. carefully research a particular brand before investing. Even though a number of franchise brands offer special incentives to franchisees with military experience, these brands should still be thoroughly vetted to ensure a good fit. Prospective franchisees (especially those stationed abroad) should ask franchisors for online company materials and financials, franchisee satisfaction reports, webinars, INITIAL INVESTMENT $101k - $150k $151k - $500k > $500k and anything else you need to make the research process easier from afar. Perhaps most importantly, you should contact existing franchisees who are veterans to get the true picture of how well the system supports vets. For more detailed research on specific franchise brands, please visit us online at: For more information on this report, visit: 7

10 ADVERTISING & SALES Proforma Startup Investment: $4,730 - $44,695 Cash Requirement: $19,500 Domestic Franchises: 750 With over 30 years of experience, Proforma remains focused on providing solutions to businesses for their graphic communications needs. A leading provider of promotional products, printing services, business documents, and ecommerce solutions, Proforma is one of the top five largest companies in our industry. AUTOMOTIVE Auto Appraisal Network Startup Investment: $12,000 - $30,000 Cash Requirement: $16,700 - $64,275 Domestic Franchises: 25 Auto Appraisal Network supplies our clients with accurate, highly detailed appraisal values of their vehicle. This is your chance to join the fastest growing automobile appraisal company in the country. You will be providing your clients with the most professional, most comprehensive, most detailed automobile appraisal documents available. This is your opportunity to join the most respected appraisal company for classic and custom vehicles and much more. For an extremely low franchise territory fee, we offer a protected territory, extensive training, and certification. You will benefit from our 23 years of experience, impeccable reputation, national advertising, and website presence. Special Veteran Incentives: Offers a 20% discount off the franchise fee. For more information on Auto Appraisal Network opportunities, call (888) or visit Christian Brothers Automotive Startup Investment: $340,000 - $350,000 Cash Requirement: $70,000 Domestic Franchises: 102 Christian Brothers Automotive is a full-service auto repair franchise committed to operating with honesty and integrity. Our focus on superior customer service and loving your neighbor as yourself, has allowed the company to grow with 100% store success in 16 years of franchising. At Christian Brothers, franchise owners have the benefit of owning their own faithbased business, with extensive support from the home office not only during start up but long term as well. You do not need previous automotive industry experience our thorough training program and home office coaching will direct you with tools toward success. Special Veteran Incentives: Offers $12,500 off the initial franchise fee. For more information on Christian Brothers Automotive opportunities, call (855) or visit Color Glo International Startup Investment: $44,500 - $49,800 Cash Requirement: $44,500 - $49,800 Domestic Franchises: 109 Color Glo has developed and provided exclusive proprietary products and patented methods that, today, provide our franchisees a quality of life most people can only dream of. By forming a dynamic partnership with each franchisee, we are positioned in these billion-dollar markets to grow well into the future. We serve numerous industries, including auto dealers and furniture retailers. Special Veteran Incentives: Color Glo is a Veteran owned company, and offers a 10% discount to veteran s off the initial franchise fee. Color Glo is a great business for vets that are interested in continuing the team spirit from the service by building a multi unit organization, or they are just looking for a single owner operator opportunity. For more information on Color Glo International opportunities, call (952) or visit LINE-X Startup Investment: $22,500 - $250,000 Cash Requirement: $22,500 - $250,000 Domestic Franchises: 380 LINE-X presents a solid choice for entrepreneurs to get in on the ground floor of a dynamic business opportunity of truck bed-liners. We are continually responding to industry needs and designing new protective coatings for a variety of light industrial industries, including agriculture, commercial, industrial, manufacturing, recreation, residential, and more. Ourcomprehensive support includes three weeks of in-house technical, business operations and onsite application training, ongoing onsite training and support from our operations team, 24/7 technical assistance, and national branding and marketing support. Special Veteran Incentives: Offers a 25% discount off the initial franchise fee for honorably discharged veterans. Photo courtesy of Christian Brothers Automotive Snap-on Tools Startup Investment: $19,490 - $295,796 Cash Requirement: $19,490 - $81,347 Domestic Franchises: 3,255 Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, diagnostics, and equipment solutions for professional users. Product lines include hand and power tools, and are sold through its franchisees, company-direct sales, and distributor channels, as well as over the internet. Special Veteran Incentives: Snap-on offers honorably discharged military veterans $20,000 off the initial startup inventory (approximately a 25% discount on the startup inventory). For more information on Snap-on Tools opportunities, call (877) or visit Tint World Startup Investment: $99,974 - $158,818 Cash Requirement: $99,974 - $158,818 Domestic Franchises: 24 Tint World is America s largest and fastest growing window tinting and automotive styling franchise. We provide constant business consulting and operational support, plus you ll benefit from our comprehensive marketing campaign, which includes promotion materials, campaigns, and the latest in web marketing techniques, like search engine optimization and web video production to promote business in your area. We work with the leading manufacturers in the window film and automobile industry to give you the latest technologies, trends, products, and installation techniques available in the window film and automotive aftermarket. 8 For more information on this report, visit:

11 BUSINESS SERVICES ActionCOACH Startup Investment: $82,500 - $108,441 Cash Requirement: $40,000 Domestic Franchises: 345 Veterans have proved to be disciplined individuals who have led teams and have a great problem-solving mindset. They are also able to follow a proven path to success, which is why they also make successful ActionCOACH franchisees. ActionCOACH s technologydriven business systems, highly standardized coaching processes, and ongoing corporate support make our organization an especially good fit for veterans. Special Veteran Incentives: Through the Free Franchise for the Forces campaign, ActionCOACH recently awarded franchises to appropriately qualified Vets, with a complete franchise fee ($50,000), training fee ($25,000) and tech fee ($1,250) waiver of $76, FASTSIGNS International Startup Investment: $169,668 - $276,419 Cash Requirement: $75,000 Domestic Franchises: 450 Signage has never been more important. Right now, businesses are looking for new and better ways to compete. Industries are revamping to meet compliance standards. And advertisers are expanding their reach into new media, like digital signage, QR codes, and mobile websites. Join the franchise that s leading the next generation of business communication. Now more than ever, businesses look to FASTSIGNS for innovative ways to connect with customers in a highly competitive marketplace. Our high standards for quality and customer service have made FASTSIGNS the most recognized brand in the industry, driving significantly more traffic to the Web than any other sign company. Special Veteran Incentives: Offers a reduced franchise fee from $34,500 to $17,500, a 50% discount...with reduced royalties and AD fund for the first 12 months of operations. For more information on FASTSIGNS International opportunities, call (800) or visit FocalPoint Coaching Startup Investment: $49,950 Cash Requirement: $49,950 Domestic Franchises: 72 FocalPoint Coaching, powered by Brian Tracy, specializes in training managers, entrepreneurs, and executives who are passionate about coaching, teaching, and mentoring others. Franchisees receive exceptional training, support, and the resources needed to be successful. At FocalPoint, you ll learn how to think and act like a business coach, how to find and acquire clients, and how to keep them! Special Veteran Incentives: Offers a 10% discount to all veterans. For more information on FocalPoint Coaching opportunities, call (877) /(702) or visit Sandler Training Startup Investment: $82,150 - $99,750 Cash Requirement: $100,000 Domestic Franchises: 170 Sandler Training is the leader in innovative sales and sales management training. We have over 235 training centers in major cities throughout the country and around the world, offering instruction in a dozen languages. Entrepreneur Magazine has ranked Sandler as the No. 1 training franchise nine times. Our training is designed to create lasting performance improvement rather than the motivational quick fix typical of many seminar-based training programs. The demand for quality sales training has rarely been greater than it is today. As a Sandler franchisee, you can tap this vast market and beyond. Special Veteran Incentives: Offers $5,000 off the initial franchise fee. Indicates VetFran Member Proven performance. Low franchise fee. 64.5% average gross margin Can be home based $60 billion, recession resistant industry High-demand, need-based services Best-in-class training and support Established brand name In business since 1966 What are you waiting for? Paul Davis Emergency Services is a modern, lean, technologically advanced business that can be run from your home and vehicle. Our franchisees provide rapid response water and fire damage cleanup, structural drying, and mold removal using the latest technology and procedures. The business model can be easily scaled to meet demand as you grow and succeed. Markets are selling fast! Don t miss this opportunity pauldavisbusiness.com For more information on this report, visit: 9

12 Doug Collins FASTSIGNS Franchisee Army Veteran Please describe your military experience. I joined the United States Army in January of 1985 and served for six years. During my first two years in the Army, I was assigned to the 2nd Armored Calvary Squadron based in Bamberg, Germany. Our mission was to patrol the border during the cold war. After leaving Europe in 1987, I was assigned stateside until I was honorably discharged in How long have you been a franchisee? We signed our franchise agreement on September 30, 2011, and opened our center August 20, CHILD SERVICES The Goddard School Startup Investment: $701,400 - $721,400 Cash Requirement: $701,400 - $721,400 Domestic Franchises: 388 Goal-oriented entrepreneurs recognize Goddard Schools successful combination of a proven business model, a record demand for child care, and fellow franchisees with a commitment to doing good by doing well. Our goal is to provide our franchisees with an exceptional foundation to ensure consistency of programs and services for our customers as well as to provide guidance as they achieve their personal goals as business owners. Franchise owners benefit from the extensive support structure that Goddard Systems has developed over nearly 25 years in franchising. Special Veteran Incentives: Offers a $20,000 discount. Mathnasium Startup Investment: $98,000 - $131,000 Cash Requirement: $37,000 Domestic Franchises: 318 Most kids need help with math some desperately, while others just want to get ahead. With this ever growing demand for quality math instruction, Mathnasium Learning Centers have become one of the fastest growing educational franchises in the world. Mathnasium offers highly effective and engaging mathematics instruction for children and is the perfect venture for individuals seeking a meaningful business opportunity. Our proprietary Mathnasium Method not only helps children become more competent at math, it also builds confidence. If you re ready to start a new life chapter with a real sense of purpose, then Mathnasium may just be the perfect business for you. Rediscover your passion for math and find: Income + Lifestyle + Fulfillment. Special Veteran Incentives: For vets honorably discharged within 3 years, Mathnasium offers 40% off the franchise fee. Those honorably discharged more than 3 years ago, Mathnasium offers 25% off the franchise fee. CLEANING & MAINTENANCE AdvantaClean Startup Investment: $84,500 - $159,200 Cash Requirement: $100,000 Domestic Franchises: 109 AdvantaClean is a leading provider of environmental cleaning (i.e., Indoor Air Quality and Comfort services). Through a streamlined, low overhead business model that leverages real-time business analytics, AdvantaClean franchisees run recession-resistant businesses that offer non-discretionary services to property owners. Special Veteran Incentives: Offers a $2,500 discount to vets. Why did you choose your franchise? After evaluating numerous franchises, FASTSIGNS stood above all others in their support, knowledge, experience, and, most importantly, their commitment to the franchisees. With FASTSIGNS, we are not just a business; we are a family in business together. FASTSIGNS is Second to None. How has your military training helped with running a business? The military instills discipline, organization, commitment, and honor. To run a business you must be disciplined to open your doors each and every day on time, maintain a professional and organized appearance, keep your commitment to your customers, and honor what you say to your customers. This is our philosophy on running a business, and we practice it every day because of what I learned in the military. Where do you see yourself in five years? Opening and operating 2 to 3 more FASTSIGNS centers. What advice do you have for active military/vets who might be considering a franchise? There are no courses in the military for running a business, but the training you receive while serving prepares you mentally and gives you an edge. Having an understanding of the financial side of a business is important, but you need discipline, organization, commitment, and honor to succeed. Do your due diligence, call around and talk to owners of the franchise you are considering, visit their establishments and see how they are run. WHEN YOU JOIN US, you ve maid it big. We re in the top 50 with Franchise Business Review. Be a part of something big years franchise leader Quality of life (no evenings or weekends) Repeat business Average annual gross revenue of $800,000+ Proven system Daily support from certified business coaches DON T LET THE DUST SETTLE, CALL NOW Referred for a reason. 10 For more information on this report, visit: in

13 Aire-Master of America Startup Investment: $19,500 - $34,700 Cash Requirement: $23,500 - $38,700 Domestic Franchises: 90 Aire-Master is a unique system of odor control and restroom fixture cleaning developed over 54 years. Aire-Master deodorizers and deodorant products actually eliminate odors. We offer complete training to build a customer base in all industries: medical, food, real estate, retail, and more. We are FDA-registered and manufacture deodorants, cleaning products, and hand soaps. Special Veteran Incentives: Offers a 10% reduction of franchise fees. Anago Cleaning Systems (Master Franchisors) Startup Investment: Masters: $105,000 - $146,000, Units: $1,000+ Cash Requirement: Masters: $100,000 - $125,000, Units: $1,000+ Domestic Franchises: 34 Masters Since 1989, Anago has been perfecting a successful system that leverages technology, plus the pride of business ownership, to put the power of commercial janitorial franchising in your hands. Whether you purchase a master franchise or unit franchise, you are helping to secure a future in a recession-resistant, exploding industry. Special Veteran Incentives: Offer a 20% discount on the franchise fee for the Master, and 10% discount for the Units. Buildingstars Startup Investment: $2,000 - $36,000 Cash Requirement: $1,000 Domestic Franchises: 343 Buildingstars has developed the most advanced business model in the commercial cleaning industry. This unique business model provides our franchise owners with the best way to start their business, the best way to manage their business and the best way to grow their business. This is not just an empty claim; every franchise owner is supported by a team of industry professionals through their local support center. From startup throughout the development and growth of the business, our hands-on team is there to help with acquiring customer accounts, customer service, account retention, and administrative support. DKI (Disaster Kleenup International) Startup Investment: $7,145 - $117,535 Cash Requirement: $30,000 - $90,000 Domestic Franchises: 264 As a participant of DKI, you join one of the most exclusive disaster restoration groups in the country. Each franchise member of DKI has their own unique qualities; however, all members and internal associates share the strengths of the organization. DKI represents an unmatched opportunity for successful contractors to join together with their peers to create a dominant presence within the marketplace while providing direct value back to one another. Heaven s Best Carpet Cleaning Startup Investment: $28,900 - $64,000 Cash Requirement: $15,000 Domestic Franchises: 1,248 Heaven s Best Carpet Cleaning brings together the best products and services to create an excellent franchise package. With over 25 years of experience in the industry, we can get you started off on the right track. Join the franchise that has been rated #1 by Franchise Business Review for five years in a row. Jan-Pro (Master Franchisors) Startup Investment: Masters: $100,000 - $500,000, Units: $2,800 - $44,000 Cash Requirement: Masters: $125,000+, Units: $2,520 - $44,000 Domestic Franchises: 10,100 Masters Jan-Pro has exceptional programs to attract veterans with special financing and guaranteed customers. These programs start with as little as $950 down and include initial training and a personal business coach assigned to each veteran to develop his or her business. All customer billing and collections are provided to each veteran, as well as 24-hour support in developing the Jan-Pro business. Specific veteran programs within the Jan-Pro system include zero percent financing as well as guaranteed financing for all franchise plans FP-20 and above. Veterans that may have additional commitments in the form of National Guard or Reserve duty will also receive the luxury of getting their businesses restored 100% if called to active duty. Cleaning & Maintenance continued on page 12 Photo courtesy of Signal 88 Security For more information on this report, visit: 11

14 MaidPro Startup Investment: $18,709 - $103,959 Cash Requirement: $20,000 Domestic Franchises: 135 MaidPro prides itself on its proven groundbreaking technology and software, creative marketing efforts, established brand identity, and stellar support to its franchisees. The company is constantly trying to reinvent new practices and refine old ones to ensure its place in the rapidly growing house cleaning industry. MaidPro offers you the advantages of rapid growth, low startup costs, manageable hours, and recurring revenue. Join a franchise that gives you control and ownership of your business with unmatched 24/7 support! Special Veteran Incentives: MaidPro s veteran s discount package valued at $15,000 makes the dream of owning and operating a small business more accessible than ever to former service men and women. The veteran s discount package includes: A $3,000 discount off the initial franchise fee, a $100 franchise fee credit each month for the life of the ten-year agreement, and direct financing or financing assistance to enable U.S. veterans to start their own MaidPro businesseswith virtually zero cash up front. Martinizing Dry Cleaning Startup Investment: $365,000 - $657,900 Cash Requirement: $125,000 Domestic Franchises: 240 Martinizing Dry Cleaning is the most well-known name in the dry cleaning industry and has been in existence since 1949.No experience needed; training provided.few employees required.no inventory or receivables.opportunity for future growth providing a much-needed service.franchise information available online. Special Veteran Incentives: Offers $5,000 off the initial franchise fee. Office Pride Startup Investment: $34,000 - $59,900 Cash Requirement: $16,000 Domestic Franchises: 118 Office Pride Commercial Cleaning provides top quality janitorial services while building mutually beneficial relationships with customers, employees, vendors, and franchises. At Office Pride, employees are trained on how to specifically give an office or facility the most thorough cleaning it has ever had, every time they clean. Special Veteran Incentives: Offers a 10% discount off initial franchise fee. Oxi Fresh Carpet Cleaning Startup Investment: $33,495 - $55,950 Cash Requirement: $32,900 Domestic Franchises: 232 Oxi Fresh Carpet Cleaning is now the frontrunner in the evolution of the carpet cleaning industry! The company s key strengths are its wealth of business experience and innovative products proven to reinvent carpet right before the customer s eyes. The Maids Startup Investment: $93,545 - $121,295 Cash Requirement: $60,000 - $100,000 Domestic Franchises: 1,060 The Maids Home Services is the only residential cleaning franchise to clean for health using the company s exclusive and unique cleaning method, which provides customers with cleaner, healthier homes. With The Maids, you get a strong business opportunity, offering a highly needed service, all with no nights, weekends, or holidays! For more information on The Maids opportunities, call (800) or visit FINANCE & TAX Cash Plus Startup Investment: $198,200 - $539,800 Cash Requirement: $100,000 Domestic Franchises: 53 Cash Plus is about as close to a bank as you can get in franchising. And, it s in one of the strongest, non-fad industries in the country. Our upscale, banklike retail outlets serve the 55% of the population who live paycheck to paycheck that equates to approximately 165 Million Americans. That s right, every consumer study points to the fact that more than 165 MILLION Americans need our services. By joining us, you have the option to invest in a single store or our 3-store express program. Our stores serve hard-working middle income customers, the majority of whom have existing bank relationships. They patronize Cash Plus for the convenience we offer. Special Veteran Incentives: Offers a 10% discount off the initial franchise fee. Photo courtesy of Sandler Training Liberty Tax Service Startup Investment: $56,800 - $69,900 Cash Requirement: $56,800 - $69,900 Domestic Franchises: 3,788 Being passionate about the tax preparation business is a central theme in owning a Liberty Tax franchise. Buying a Liberty franchise really means buying into a lifestyle and a culture that values hard work and having fun, being empowered and calling the shots, and being a leader in a fast-growing tax preparation franchise business. Your support team provides the system, tools, and concepts you need to be successful as a franchisee. At Liberty Tax, we are a family. Together, we accomplish the Liberty Tax mission. For more information on Liberty Tax Service opportunities, call (877) or visit Murphy Business & Financial Startup Investment: $45,750 - $113,600 Cash Requirement: $30,000 Domestic Franchises: 150 Murphy Business & Financial Corporation provides new or experienced business brokers with the support to build a successful business brokerage firm with multiple revenue streams. These include ownership transfers, business valuations, equipment appraisals and sales, mergers/acquisitions, preferred franchise sale referrals and property management. Special Veteran Incentives: Offers a discounted franchise fee. 12 For more information on this report, visit:

15 FITNESS FOOD & BEVERAGE Padgett Business Services Startup Investment: $105,955 Cash Requirement: $105,955 Domestic Franchises: 400 Over 25,000 small businesses rely on Padgett Business Services franchise owners for a wide array of business services, including accounting, financial reporting, tax, government compliance, payroll services, and general business consulting. Special Veteran Incentives: Offers a $4,000 discount. For more information on Padgett Business Services opportunities, call (800) or visit Tax Centers of America Startup Investment: $15,000 - $45,000 Cash Requirement: $15,000 - $40,000 Domestic Franchises: 165 Tax Centers of America is a recession-proof business with an unlimited opportunity for growth, and the greatest franchise business opportunity available in America today. We are the home of the buy one get three free franchise, and we offer a veterans discount and an enrolled agent discount. Special Veteran Incentives: Offers a 10% discount off the franchise fee. Brickhouse Cardio Club Startup Investment: $4,850 - $29,250 Cash Requirement: $2,000 Domestic Franchises: 53 Brickhouse Cardio Club is a fitness studio franchise focused on exciting group fitness classes. Our studios are women-centered and comfortable, with a supportive atmosphere where each of our members feel welcome and supported. Our driving goal is results for our members. The array of choices and locations that Brickhouse offers helps our members commit to a workout plan that fits their needs and schedule. Brickhouse provide a franchise support system to assist our franchisees in operating successful studios and we help with EVERYTHING from getting your business license setup to lease negotiation assistance to how to be a successful studio owner. Special Veteran Incentives: Offers a 10% discount off the initial franchise fee. Auntie Anne s Startup Investment: $197,875 - $364,100 Cash Requirement: $20,000 - $80,000 Domestic Franchises: 885 Auntie Anne s is the world s largest hand-rolled pretzel franchise. With over 1,100 locations worldwide, Auntie Anne s stores hand-roll and bake their irresistible pretzels in full view of customers. At Auntie Anne s, we re all about rolling out pretzel perfection. As part of Auntie Anne s involvement in the VetFran program, active and retired military candidates will pay a reduced franchise fee of $20,000 for any location they open. Special Veteran Incentives: Offers a reduced franchise fee of $20,000 for any location opened. Charley s Grilled Subs Startup Investment: $103,000 - $432,800 Cash Requirement: $75,000 - $100,000 Domestic Franchises: 393 Charley s Grilled Subs is famous for their hot, fresh, made-to-order Philly steak sandwiches and other 100 percent USDA-certified choice steak, chicken and deli subs, gourmet fries, and freshly squeezed lemonade.through the last 26 years, they ve built a base of knowledge, experience, and resources that they extend to their franchise partners. Koko FitClub Startup Investment: $286,000 - $516,000 Cash Requirement: $300,000 Domestic Franchises: 60 Hate gyms? So do we! They don t work for most of us. So, we created Koko FitClub. Koko works. Koko FitClub is the world s first and only automated personal training studio and the exclusive franchisor of the patented Koko Smartraining System. Fast and effective, with built in motivation, its innovative technology drives Koko FitClub s personalized fitness programs. Join the Club! And feel great about building your success with a groundbreaking franchise that s changing lives every day. Food continued on page 14 ExTRaoRDiNaRy PEoPlE. ExcEPTioNal care. Continue Serving Those That Served Before You... Build a Business that Makes a Difference Special discounted pricing for veterans Fast-growing non-medical homecare industry Major markets available nationwide Deep industry experience with track record of success Unmatched technology platform, in-field support, training and tools Newest franchise system EVER to be ranked in Top 50 for owner satisfaction info@firstlighthomecare.com For more information on this report, visit: 13

16 John Geshay FocalPoint Coaching Franchisee Navy Veteran Please describe your military experience. After graduation from the U.S. Naval Academy, I chose to become a Flight Officer in fixed wing patrol aircraft. After flight school graduation, my first command was with a patrol squadron in Maryland. Serving first as Navigator then later as Mission Commander, I flew numerous missions around the world in support of oceanographic research projects for various government agencies. In addition to my flying duties, I also held various squadron management positions from Legal Officer to Training and Aviation Division Officer. Checkers & Rally s Startup Investment: $250,000 - $750,000 Cash Requirement: $250,000 Domestic Franchises: 476 Checkers/Rally s Drive-In Restaurants is the largest double drive-thru restaurant chain in the United States. Today, the Tampa-based company develops, owns, operates, and franchises nearly 800 Checkers and Rally s restaurants across the U.S. In recent years, the brand has received some of the restaurant industry s most prestigious awards including the Hot! Again award from Nation s Restaurant News. Checkers/Rally s offers a 50% reduced franchise fee to military veterans opening their first location $15,000 vs. $30,000. Culver s Startup Investment: $1,363,500 - $3,189,500 Cash Requirement: $350,000 Domestic Franchises: 455 Culver s franchise partners all have one thing in common, and that s a commitment to our founding principles of freshness and quality, hospitality and service to the community. Our franchise partners are critical to Culver s success because as owneroperators they re engaged in their business every day, working side-by-side with their team, leading by example. We re looking for franchise partners with the leadership skills to take a team of people and operate a Culver s according to our high standards. You need energy and enthusiasm. You have to be willing to work hard. You have to love people and believe, as we do, that having a great heart is also good business. Firehouse Subs Startup Investment: $200,300 - $385,675 Cash Requirement: $70,000 - $100,000 Domestic Franchises: 494 As one of the country s fastest growing restaurant brands and a leader in the fast casual industry, the demand for our uniquely prepared specialty subs is growing by leaps and bounds, opening up opportunities for expansion in new and existing markets. With our strong brand identity, exceptional franchisee relationships, high average unit volume, well-defined real estate guidelines, and passionate executive team, Firehouse Subs is perfectly poised for development with the right investor. For more information on Firehouse Subs opportunities, call (877) or visit firehousesubs.com/franchising. How long have you been a franchisee? 2.5 years What made you decide to buy a franchise? After working tirelessly to make someone else s business successful, I decided I wanted to leverage the fruits of my labor in my own business. I m smart enough to realize I don t know everything there is to run my own business. And that s where franchising comes in. I needed a recognizable brand that I could hang my hat on, and that s Brian Tracy. I also wanted a proven system to follow, along with the tools and support in order to make me more successful than I could be just on my own, and that s FocalPoint. I also wanted the camaraderie of being part of a team, and that s where our leadership team and coaches network really came into play for me. How has your military training helped with running a business? No matter the community in which you ve served Army, Air Force, Navy, or Marines one continuous thread that runs through all is the extent to which you are trained for your upcoming assignments. At FocalPoint, we say the training never stops. Being accustomed to that from the military, I can readily see that what makes a successful coaching franchise is continuously being plugged into the myriad of training offered. Gordon B. Logan Sport Clips CEO & Founder Aircraft Comander, U.S. Air Force Sport Clips has always supported America s military and their families. Our business model and concept is especially well-suited for today s Vet thinking about starting a business. We welcome your inquiries and have answers to all of your questions about starting your own Sport Clips, including startup costs, financing, training, finding premium locations and more. Learn more at SportClipsFranchise.com or call: Ext: 1 Franchise@SportClips.com Welcomes Veterans 14 For more information on this report, visit:

17 Ground Round Startup Investment: $375,000 - $2,110,000 Cash Requirement: $500,000 Domestic Franchises: 29 Ground Round Grill & Bar is a casual theme, tworoom concept, catering to families with children in the dining room, and adults meeting friends in the sports lounge, with more than 40 years of successful operation. Since 2004, our franchisees have owned our brand and led our direction. Ground Round operates 25 restaurants in 12 U.S. States, and we offer a unique franchise opportunity to not only own a franchise, but also a share and stake in the overall company and its future success, with preferred royalty fees, terms, and voting rights for all its members. Special Veteran Incentives: Offers an opportunity to all candidates, including veterans, to not only own a franchise, but own a share in the company and future growth of the brand. This involves voting rights and preferred royalty fees as well (a 1% royalty for first 6 months, followed by a 2.5% royalty thereafter). Ground Round provides flexible 5 or 10 year terms with one year renewals, and no national ad fund or multi-unit development requirements. Auto Appraisal Network Happy and Healthy Products Startup Investment: $34,508 - $89,045 Cash Requirement: $34,508 - $89,045 Domestic Franchises: 53 Taste your future! Join us and become a part of a fun, flexible franchise family providing all natural and delicious products. We offer you a home-based, low investment, royalty-free franchise opportunity complete with training and guaranteed accounts. Work full-time or part-time it s up to you! Special Vet Incentives: Offers up to 10% off initial franchise fee dependant on level of franchise chosen. For more information on Happy and Healthy Products opportunities, call (561) or visit Jack in the Box Startup Investment: $1,208,900 - $2,510,900 Cash Requirement: $750,000 Domestic Franchises: 2,200 Jack in the Box Inc., based in San Diego, is a restaurant company that operates and franchises Jack in the Box restaurants, one of the nation s largest hamburger chains, with over 2,200 restaurants in 21 states. The company is currently 76% franchised and continues to advance on the goal to become an 80 percent franchised system by the end of Qualified multiunit franchise candidates may acquire whole company Turn your love of cars into a driving success. Be your own boss and get paid to look at collectable cars! It s easy to start-up and get down to business with the Auto Appraisal Network business franchise. Complete turn-key operation Home-based business option Low overhead, all equipment supplied, with full support Benefit from over 20 years of experience Military Veteran 20% discount Join the team which is recognized as the best in the business. Start your own business today! markets (Austin, Baton Rouge, Beaumont, Charlotte, Greenville/Spartanburg and Nashville) and develop new contiguous markets, including those seeded by the company in Cincinnati, Indianapolis, Kansas City, Oklahoma City and Tulsa McAlister s Deli Startup Investment: $546,000 - $1,380,000 Cash Requirement: $50,000 Domestic Franchises: 300 McAlister s Deli provides fresh quality products with uncompromising service that is sure to please the most price-conscious consumer. At McAlister s Deli, we provide our franchisees with the systems and resources needed to operate their restaurant. Our support services include training, research and development, marketing and advertising, and operation services. For more information on McAlister s Deli opportunities, call (601) or visit Papa Murphy s Startup Investment: $195,000 - $380,000 Cash Requirement: $80,000 Domestic Franchises: 1,265 Papa Murphy s is the largest take-and-bake pizza company in the world with over 1,300 locations in the U.S. and Canada. The entire concept is built around the idea of take-and-bake menu options. By baking Papa Murphy s pizzas at home, customers get to experience the home-baked aroma of a convenient, delicious meal that the brand is known for. To franchise owners, Papa Murphy s offers an opportunity that is revolutionary with the simplistic business model at a great price. Papa Murphy s is honored to offer eligible veterans a royalty incentive program that has value up to $25,000 and allows that money to be spent on efforts to promote brand awareness and build business. Special Veteran Incentives: Offers a royalty incentive program of up to $25,000. For more information on Papa Murphy s opportunities, call (800) or visit Penn Station Startup Investment: $294,000 - $479,000 Cash Requirement: $175,000 Domestic Franchises: 237 A Cincinnati-based upscale, fast-casual restaurant chain renowned for its legendary, made-to-order Philadelphia cheesesteak sub, fresh hand-cut fries, and fresh-squeezed lemonade, Penn Station has over 235 restaurants in 13 states. Projections call for 30 new restaurants in 2012, 40 in 2013, and 45 in Food continued on page 16 For more information on this report, visit: 15

18 Quaker Steak & Lube Startup Investment: $1,150,000 - $4,300,000 Cash Requirement: $1,150,000 - $4,300,000 Domestic Franchises: 41 Quaker Steak & Lube has been a successful food concept for over 35 years. The unique motorsportsthemed décor, including race cars suspended from the ceilings, motorcycles, Corvettes and gas station memorabilia, combined with the crave-able food and high-octane events, have created a cult-like following for The Lube. With a focus on servicing both the guest and franchisee alike, the brand management team is committed to assisting with each restaurant s success Simply the Best Place to Be! Simple Simon s Pizza Startup Investment: $89,500 - $593,500 Cash Requirement: $50,000 Domestic Franchises: 230 Simple Simon s Pizza was founded in 1982 based on a simple philosophy to serve the best quality pizzas, calzones, and sandwiches at the most affordable price in a family atmosphere that people can enjoy. For more information on Simple Simon s Pizza opportunities, call (918) or visit simplesimonspizza.com/franchise-info. Uno Chicago Grill Startup Investment: $1,500,000 - $2,500,000 Cash Requirement: $500,000 - $1,000,000 Domestic Franchises: 49 Uno draws its identity and inspiration from the artisan heritage of the original deep dish pizza restaurant at the corner of Ohio & Wabash. Each restaurant still makes their deep dish pizza fresh, from scratch every day. Yogurtland Startup Investment: $319,800 - $615,600 Cash Requirement: $46,000 - $524,600 Domestic Franchises: 130 Yogurtland is pioneering the experience of customercreated frozen yogurt, and it s quickly catching on in neighborhoods across the country and across the globe. But we re not just creating yogurt. We re also creating an irresistible business opportunity that s imminently enjoyable. Easily repeatable. And simply ingenious. Sport Clips Startup Investment: $156,000 - $200,000 Cash Requirement: $100,000 Domestic Franchises: 960 At Sport Clips, our motto is It s good to be a guy. That s because we ve created a place where guys get more than a great haircut. They get a great experience. But not just customers are having a winning experience. Our franchisees are, too. That s because, for aspiring business owners, we are committed to offering more than just a franchise. We offer a business opportunity with reasonable start-up costs, a huge untapped customer base, and many levels of support to help ensure your success. Sport Clips is one of the easiest-to-execute, most-fun segments in the multibillion dollar hair care industry! Most new businesses require you to become an owner operator, but when you become a Sport Clips franchisee, we recommend you keep your career! Our proven, manager-run business model lets you maintain your current position while you build your wealth. And you need no previous industry experience whatsoever. Special Veteran Incentives: Offers $5,000 off the franchise fee (3 license agreement). For more information on Sport Clips opportunities, call (800) ext. 240 or visit sportclipsfranchise.com. HOME SERVICES ASP - America s Swimming Pool Co. Startup Investment: $49,200 - $89,500 Cash Requirement: $25,000 Domestic Franchises: 110 ASP America s Swimming Pool Co., the Southeast s most respected swimming pool maintenance and repair franchise, was established in 2001 by Stewart Vernon of Macon, Ga. The company was built on the belief that providing the highest-quality pool maintenance with competitive pricing and a high level of dependability would attract customers. Budget Blinds Startup Investment: $89,000 - $187,000 Cash Requirement: $74,950 Domestic Franchises: 576 Budget Blinds was founded in 1992 and currently boasts over 800 franchise territories serving nearly 4,000 cities throughout the United States and Canada. The company offers customers a full line of quality window coverings and provides free in-home consultations as well as measuring and installation services. Budget Blinds has been recognized as a leader in the franchise industry by organizations such as Entrepreneur, AllBusiness, and Franchise Business Review. With a strong vendor alliance program and growing product portfolio, Budget Blinds is the clear franchising leader in the multi-billion-dollar window coverings market. Special Veteran Incentives: Initial franchise fee of $14,950 is waived if territory fee is paid in full at franchise agreement signing. HEALTH & BEAUTY European Wax Center Startup Investment: $292,200 - $374,897 Cash Requirement: $200,000 - $400,000 Domestic Franchises: 378 European Wax Center is the nation s leader in comfortable, healthy waxing. It is determined to position itself as a key player in the world of franchising. In developing its franchise opportunity, European Wax Center wanted to understand the real concerns of potential franchisees. For this reason, European Wax Center values the opinions and insights of its existing franchisees and utilizes their knowledge to establish a business model that meets the needs of the team. Photo courtesy of Auto Appraisal Network 16 For more information on this report, visit:

19 CertaPro Painters Startup Investment: $129,000 - $154,000 Cash Requirement: $75,000 Domestic Franchises: 405 In business, reputation is king. Our customers have made the CertaPro brand the most trusted, most referred and most reliable in the $40-billion painting industry. Our name is synonymous with excellence, a position we ve earned due to our hardworking franchisees and their commitment to redefining the home service industry. Recognized as a category leader by Entrepreneur magazine, as well as Franchise Business Review and the Canadian Franchise Association, for outstanding franchisee relations and support, CertaPro leverages the experience of nearly 20 years of leadership to start growing your own business. Special Veteran Incentives: Offers a 10% discount off the franchise fee of $52,500. Five Star Painting Startup Investment: $50,000 - $80,000 Cash Requirement: $20,000 Domestic Franchises: 80 Five Star Painting is the clear leader in the painting franchise industry. We have revolutionized the painting industry through complete marketing including a state-of-the-art call center, online lead generation, and franchisee support tools to allow our franchisees to scale and grow in one of America s largest industries. Contact us to find out more. Special Veteran Incentives: Offers a $1,000 discount. HouseMaster Startup Investment: $59,200 - $89,200 Cash Requirement: $45,000 Domestic Franchises: 365 HouseMaster has been helping entrepreneurs from all educational and business backgrounds realize their dreams for the past 33 years, and has collectively performed over 2 million inspections. It is our motto to go above and beyond in supporting our franchisees, providing training, comprehensive business planning, marketing and operations support, resources, and coaching in all areas of the business. Franchisee and customer satisfaction alike, along with the highest level of quality service, are why HouseMaster continues to be the recognized authority on everything home inspection. Special Veteran Incentives: Offers a 15% discount off the initial franchise fee. Miracle Method Surface Refinishing Startup Investment: $85,000 - $125,000 Cash Requirement: $67,500 - $107,500 Domestic Franchises: 130 The nation s largest surface refinishing franchise, Miracle Method offers onsite services to homeowners, hotels, colleges, and property managers as a money-saving alternative to removal and replacement of bathtubs, tile, fiberglass, and kitchen countertops. We don t just teach refinishing; we train franchisees on how to operate a highly successful and profitable business whose services are in big demand. Consistently ranked in the top five of FBR s Top 50 for Franchisee Satisfaction, Miracle Method s 15 days of training, and ongoing administrative, marketing, and technical support assures you the greatest opportunity for success. Special Veteran Incentives: Offers a 10% discount on franchise fee. Pillar To Post Startup Investment: $30,700 - $42,750 Cash Requirement: $14,900 Domestic Franchises: 362 Pillar to Post is the largest and leading home inspection company in North America. If you re ready to make your next move in life, why not consider a home-based business that allows you to make a difference in your customer s lives. Pillar to Post is a low startup cost franchise with 18 years of proven success. We provide the solid technical training and support you need to take your business to the next level. Special Veteran Incentives: Offers a 10% discount Surface Specialists Systems Startup Investment: $46,000 - $75,500 Cash Requirement: $25,000 Domestic Franchises: 45 Our franchises offer a multitude of services to the business and private sector, and franchisees can customize their businesses to suit their locations. Potential franchisees should understand basic financial principles and possess hands-on skills. Our most successful franchise owners are able to apply their training to each individual job. Many vets already possess these skills and are ideal candidates for this type of work. Your business can be as big as you want it to be. Most franchises start out as a one-man operation or a husband/wife team. We are proud to offer veterans a 10% discount off our franchise prices. Special Veteran Incentives: Offers a 10% discount off the franchise fee. For more information on Surface Specialists Systems opportunities, call (866) or visit PET SERVICES Sit Means Sit Startup Investment: $21,125 - $93,850 Cash Requirement: $15,000 Domestic Franchises: 68 You receive a lot more than just learning how to effectively train dogs; you learn how to make a living in the dog training business. There is a big difference. As a Sit Means Sit franchisee, you receive all the training protocols, business support, and knowledge developed over years of success. In addition to becoming a Sit Means Sit dog trainer, the franchise system includes branding, advertising and marketing help, sales training, add-on products, and more. For more information on this report, visit: 17

20 REAL ESTATE PropertyGuys.com Startup Investment: $30,000 - $75,000 Cash Requirement: $30,000 Domestic Franchises: 114 (Canada only) PropertyGuys.com is reconstructing how real estate is bought and sold. We re not real estate agents or brokers. We re something very different something much better. We are a network of people on the ground in communities all across the country who provide a safe and practical way for buyers and sellers to connect and avoid the high cost of commission. Selling privately is the future of real estate. PropertyGuys.com is a full-service, private sale franchisor. Our ever-expanding circle of franchises now includes over 600 communities from coast to coast. Are you ready to bring PropertyGuys.com to your community? Special Veteran Incentives: One of the leading franchise businesses in Canada that is working towards creating a national veterans program. Currently, PropertyGuys.com is a lead sponsor with the Canadian Youth Business Foundation Prince s Charity in the creation of POE which helps military personal transition from the military to the entrepreneurship world. Sotheby s International Realty Startup Investment: $194,050 - $619,500 Cash Requirement: $50,000 - $100,000 Domestic Franchises: 346 Founded in 1976 to provide independent brokerages with a powerful marketing and referral program for luxury listings, the Sotheby s International Realty Affiliates LLC network was designed to connect the finest independent real estate companies to the most prestigious clientele in the world. United Country Real Estate Startup Investment: $15,000 - $25,000 Cash Requirement: $12,500 Domestic Franchises: 519 United Country Real Estate is the largest, fully integrated network of conventional and auction real estate professionals in the U.S. We ve been innovators in real estate marketing since 1925, specializing in properties in America s small cities, towns, and recreational areas. When you join our family of nearly 550 offices, you profit from our comprehensive marketing program that includes one of the largest portfolios of property marketing websites (more than 3,000 separate sites and traffic of approximately 3 million visitors per month), multiple United Country Real Estate catalogs with international distribution, an extensive buyer database and national advertising of local properties that reaches more than 90 million homes per week. Special Veteran Incentives: United Country s military veteran franchise program provides discounted franchise fees, start-up assistance and training programs. The program is available to veterans who are qualified real estate brokers, or those who have a spouse who is a qualified broker. 18 For more information on this report, visit: