2013 Franchisee Satisfaction Awards
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1 2013 Franchisee Satisfaction Awards The Most Exclusive Award in Franchising
2 2013 Franchisee Satisfaction Awards Franchise Business Review recognizes these 200 brands that truly represent the best of franchising in Congratulations to our winners! Advertising & Sales Proforma Our Town America* Money Mailer Welcomemat Services Automotive Christian Brothers Automotive* Color Glo International Snap-on Tools* Tint World Auto Appraisal Network Honest-1 Auto Care Alloy Wheel Repair Specialists Ziebart Business Services FocalPoint Coaching* Sir Speedy FASTSIGNS* Sandler Training* PIP Printing & Marketing Services American Prosperity Group InXpress Frannet YESCO Estrella Insurance Unishippers ActionCOACH* Brightway Insurance Sanford Rose Associates Personnel Services PostNet RTOWN BlueGrace Logistics Handle with Care Packaging Stores Child Services Soccer Shots JumpBunch* Drama Kids Young Rembrandts Images 4 Kids CompuChild Great Play TGA Premier Golf & Tennis Cleaning & Maintenance Heaven s Best Carpet Cleaning* MaidPro Anago Cleaning Systems (Master franchisors) Aire-Master of America DKI (Disaster Kleenup International) The Maids* AdvantaClean Molly Maid OMEX International Jan-Pro (Master franchisors) Office Pride Buildingstars Education Mathnasium The Goddard School* THE TUTORING CENTER LearningRx Childrens Lighthouse* UCMAS Mental Math Food & Beverage Firehouse Subs* Culver s Auntie Anne s East Coast Wings & Grill* LaRosa s Pizzeria Penn Station Ground Round Hardee s Bahama Buck s Happy and Healthy Products Papa Murphy s* Simple Simon s Pizza Yogurtland Checkers & Rally s* Marco s Pizza Charley s Grilled Subs Captain D s Village Inn Repicci s Italian Ice Biggby Coffee Donatos Pizza Barberitos McAlister s Deli Nothing Bundt Cakes MOOYAH* HuHot Mongolian Grill Bruegger s Uno Chicago Grill Quaker Steak & Lube Kilwin s Chocolate and Ice Cream Zoup! Great Wraps Genghis Grill Straw Hat Pizza Hurricane Grill & Wings 2 Franchise Business Review
3 Finance & Tax Tax Centers of America Murphy Business & Financial Liberty Tax Service Padgett Business Services* Cash Plus Fitness Fitness Revolution Stroller Strides Brickhouse Cardio Club Baby Boot Camp Koko FitClub Crunch Fitness Get in Shape for Women Health & Beauty Palm Beach Tan European Wax Center The Woodhouse Day Spas Sport Clips The Salon Professional Academy Massage Heights Home Services CertaPro Painters* Miracle Method Surface Refinishing Budget Blinds WOW 1 DAY! Painting Window Genie* Surface Specialists Systems Five Star Painting ASP - America s Swimming Pool Co. HouseMaster Pillar To Post The Glass Guru ShelfGenie* Bath Fitter Closets By Design HandyPro Handyman Screenmobile Pet Services G Day Pet Care Sit Means Sit Real Estate Sotheby s International Realty Better Homes and Gardens Real Estate United Country Real Estate G.J. Gardner Homes Coldwell Banker Rapid Realty NYC HomeVestors of America Help-U-Sell Showhomes Home Staging Retail Rhea Lana s Wild Birds Unlimited* Just Between Friends Aaron s Brilliant Sky Toys & Books Mainstream Boutique FAST-FIX Jewelry & Watch Repairs Big Frog Custom T-Shirts Sears Hometown & Outlet Kid s Closet NYS Collection Eyewear Pro Image Senior Care Home Instead Senior Care* Visiting Angels Homewatch CareGivers* Home Care Assistance Right at Home Nurse Next Door Stay at Home BrightStar* Caring Senior Service FirstLight HomeCare* Synergy HomeCare* CarePatrol Sports & Recreation American Poolplayers Association Kampgrounds of America/KOA Pinot s Palette Sky Zone Color Me Mine Services Precision Concrete Cutting Weed Man Truly Nolen of America Two Men and a Truck* The Traveling Photo Booth GOT-JUNK? A All Animal Control Signal 88 Security Fish Window Cleaning Services Pop-A-Lock The LINC Network Boulder Designs Critter Control U.S. Lawns* Zippy Shell Paul Davis Restoration Complete Music FRSTeam Creative Colors International 101 Mobility College Hunks Hauling Junk Water Damage Ram Jack Paul Davis Emergency Services Mosquito Squad Rapid Recovery Precision Door Service Bin There Dump That Technology TeamLogic IT Computer Troubleshooters Travel Cruise Planners CruiseOne* Expedia CruiseShipCenters Identifies Best-in-Category Award Winners Franchise Business Review 3
4 Systems with under 50 units 1 Precision Concrete Cutting 26 Big Frog Custom T-Shirts We had more brands participate in our 2013 awards than ever before. These franchisors truly understand the importance of surveying their operators. If franchisees aren t happy, they won t validate your system, and you won t sell franchises it s really that simple. Michelle Rowan President Franchise Business Review 2 G Day Pet Care 3 The Traveling Photo Booth 4 East Coast Wings & Grill* 5 Our Town America* 6 A All Animal Control 7 JumpBunch* 8 Surface Specialists Systems 9 G.J. Gardner Homes 10 American Prosperity Group 11 Pinot s Palette 12 Ground Round 13 Bahama Buck s 14 Brickhouse Cardio Club 15 Brilliant Sky Toys & Books 16 Stay at Home 17 Tint World 18 Auto Appraisal Network 19 YESCO 20 Mainstream Boutique 21 The Woodhouse Day Spas 22 Caring Senior Service 23 Boulder Designs 24 OMEX International 25 Honest-1 Auto Care 27 Welcomemat Services Personnel Services 29 Zippy Shell 30 RTOWN 31 Sky Zone 32 Kid s Closet 33 Great Play 34 FRSTeam 35 Bath Fitter 36 TGA Premier Golf & Tennis 37 College Hunks Hauling Junk 38 Crunch Fitness 39 CarePatrol 40 Barberitos 41 BlueGrace Logistics 42 The Salon Professional Academy 43 Nothing Bundt Cakes 44 Closets By Design 45 Rapid Recovery 46 HuHot Mongolian Grill 47 HandyPro Handyman 48 Childrens Lighthouse* 49 Zoup! 50 UCMAS Mental Math 4 Franchise Business Review
5 Systems with 50 to 99 units 1 Rhea Lana s 2 TeamLogic IT 3 Soccer Shots 4 Window Genie* 5 Home Care Assistance 6 Nurse Next Door 7 Five Star Painting 8 Young Rembrandts 9 Aire-Master of America 10 Rapid Realty NYC 11 LaRosa s Pizzeria 12 Frannet 13 Images 4 Kids 14 Happy and Healthy Products 15 Estrella Insurance 16 CompuChild 17 Jan-Pro (Master franchisors) 18 Sanford Rose Associates 19 The Glass Guru 20 Sit Means Sit 21 Cash Plus 22 FirstLight HomeCare* 23 Koko FitClub 24 Repicci s Italian Ice 25 Creative Colors International 26 Showhomes Home Staging Mobility Water Damage 29 THE TUTORING CENTER 30 Ram Jack 31 LearningRx 32 Handle with Care Packaging Stores 33 Massage Heights 34 MOOYAH* 35 NYS Collection Eyewear 36 Pro Image 37 Precision Door Service 38 Bin There Dump That 39 Screenmobile 40 Uno Chicago Grill 41 Alloy Wheel Repair Specialists 42 Quaker Steak & Lube 43 Kilwin s Chocolate and Ice Cream 44 Great Wraps 45 Ziebart 46 Genghis Grill 47 Color Me Mine 48 Get in Shape for Women 49 Straw Hat Pizza 50 Hurricane Grill & Wings When you re in franchising, you have three major customers: your end customer, your franchisees, your franchise candidates. If you have unhappy franchisees, the other two aren t happy either. Paul Pickett V.P. of Franchise Development, Wild Birds Unlimited Franchise Business Review 5
6 Systems with 100 to 249 units This is the one time that franchisees are going to give you true feedback. It s one thing to talk to them at a meeting or a cocktail hour or an event, but for them to take the time to put down on paper their thoughts and how they truly feel about you whether they do it anonymously or they give you their name it s very important. Ray Muncy Director of Franchise Operations, Eastern Division Aaron s 1 Fitness Revolution 2 FocalPoint Coaching* 3 Sandler Training* 4 Truly Nolen of America 5 Miracle Method Surface Refinishing 6 MaidPro 7 Two Men and a Truck* 8 Christian Brothers Automotive* 9 Palm Beach Tan 10 Color Glo International 11 WOW 1 DAY! Painting 12 Homewatch CareGivers* 13 Better Homes and Gardens Real Estate GOT-JUNK? 15 Tax Centers of America 16 Just Between Friends 17 PIP Printing & Marketing Services 18 Drama Kids 19 InXpress 20 DKI (Disaster Kleenup International) 21 Signal 88 Security 22 Fish Window Cleaning Services 23 Penn Station 24 ASP - America s Swimming Co. 25 Murphy Business & Financial 26 The Maids* 27 Pop-A-Lock 28 Baby Boot Camp 29 The LINC Network 30 AdvantaClean 31 Simple Simon s Pizza 32 BrightStar* 33 FAST-FIX Jewelry & Watch Repairs 34 Yogurtland 35 Critter Control 36 Brightway Insurance 37 Money Mailer 38 Expedia CruiseShipCenters 39 ShelfGenie* 40 Paul Davis Restoration 41 Synergy HomeCare* 42 Complete Music 43 Sears Hometown & Outlet 44 Captain D s 45 Help-U-Sell 46 Biggby Coffee 47 Office Pride 48 Donatos Pizza 49 Paul Davis Emergency Services 50 Mosquito Squad 6 Franchise Business Review
7 Systems with 250 or more units 1 Home Instead Senior Care* 2 Sotheby s International Realty 3 Firehouse Subs* 4 Culver s 5 Weed Man 6 Heaven s Best Carpet Cleaning* 7 Visiting Angels 8 Proforma 9 CertaPro Painters* 10 Cruise Planners 11 Sir Speedy 12 FASTSIGNS* 13 Budget Blinds 14 American Poolplayers Association 15 Anago Cleaning Systems (Master franchisors) 16 Wild Birds Unlimited* 17 European Wax Center 18 Computer Troubleshooters 19 Snap-on Tools* 20 Stroller Strides 21 Auntie Anne s 22 Kampgrounds of America/KOA 23 CruiseOne* 24 Mathnasium 25 Right at Home 26 United Country Real Estate 27 The Goddard School* 28 Coldwell Banker 29 Aaron s 30 Hardee s 31 HomeVestors of America 32 Liberty Tax Service 33 Padgett Business Services* 34 Papa Murphy s* 35 Sport Clips 36 Molly Maid 37 HouseMaster 38 Unishippers 39 ActionCOACH* 40 Checkers & Rally s* 41 Pillar To Post 42 Bevintel 43 U.S. Lawns* 44 PostNet 45 Marco s Pizza 46 Charley s Grilled Subs 47 Village Inn 48 Buildingstars 49 McAlister s Deli 50 Bruegger s I d highly recommend an FBR survey. If you think you re doing well, you have nothing to fear. And, frankly, if you re not doing well, you ve got bigger problems. You have a shortcoming in your system if you re afraid to ask franchisees what they think. Don Fox CEO, Firehouse Subs Franchise Business Review 7
8 Overall Top 50 - Best of the Best One of our performance metrics every year is to move the needle on our FBR survey. Brian Petranick COO & President Right at Home 1 Home Instead Senior Care* 2 Precision Concrete Cutting 3 Sotheby s International Realty 4 Firehouse Subs* 5 Culver s 6 Weed Man 7 Fitness Revolution 8 Heaven s Best Carpet Cleaning* 9 FocalPoint Coaching* 10 Visiting Angels 11 G Day Pet Care 12 Rhea Lana s 13 Proforma 14 CertaPro Painters* 15 Cruise Planners 16 Sir Speedy 17 FASTSIGNS* 18 Sandler Training* 19 Truly Nolen of America 20 Miracle Method Surface Refinishing 21 MaidPro 22 Budget Blinds 23 American Poolplayers Association 24 Two Men and a Truck* 25 Anago Cleaning Systems (Master franchisors) 26 Wild Birds Unlimited* 27 Christian Brothers Automotive* 28 Palm Beach Tan 29 Color Glo International 30 The Traveling Photo Booth 31 TeamLogic IT* 32 Soccer Shots 33 WOW 1 DAY! Painting 34 Homewatch CareGivers* 35 Window Genie* 36 European Wax Center 37 Computer Troubleshooters 38 Better Homes and Gardens Real Estate GOT-JUNK? 40 Snap-on Tools* 41 Stroller Strides 42 Auntie Anne s 43 Kampgrounds of America/ KOA 44 East Coast Wings & Grill* 45 CruiseOne* 46 Our Town America* 47 Mathnasium 48 Home Care Assistance 49 Tax Centers of America 5 0 Right at Home
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