SAP HANA Cloud Platform Frequently Asked Questions - Business

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1 SAP HANA Cloud Platform Frequently Asked Questions - Business SAP HANA Cloud Platform 1. What is SAP HANA Cloud Platform? SAP HANA Cloud Platform, the in-memory Platform-as-a-Service offering from SAP, enables customers and developers to build, extend, and run applications on SAP HANA in the cloud. With flexible subscription models and optional services for apps, database, and infrastructure, it provides instant access to the full power of SAP HANA. SAP HANA Cloud Platform includes the following services: SAP HANA App Services is ideal for the creation of innovative, consumer grade applications, and for the extension of cloud and on-premise applications. It is packed with features that enable the real-time, secure applications required to succeed in today s always-on, mobile, social and data driven world. It includes support for integration, analytics, mobile, portals and collaboration, and is available by purchasing license and infrastructure subscriptions. SAP HANA App Services builds on the capabilities of SAP HANA DB Services. SAP HANA DB Services is an easy, low cost way to be up and running with a fully supported SAP HANA system with monthly license and infrastructure subscriptions. With monthly subscriptions in configurations from 128GB to 1TB, SAP HANA DB Services delivers fast provisioning of SAP HANA and hardware, and includes a cloud management console for easy configuration and administration. It allows customers to build real time analytic applications using the development capabilities of SAP HANA. SAP HANA Infrastructure Services enables customers to quickly deploy and manage their prelicensed SAP HANA instances without hardware investments and setup time, by purchasing infrastructure subscriptions. Available in configurations ranging from 128GB to 1TB, SAP s infrastructure subscription is a scalable, affordable way to deploy SAP HANA licenses in the cloud. Also included is the SAP Data Services component of SAP HANA Cloud Integration, providing seamless integration with SAP back-ends and heterogeneous sources.

2 2. How do customers, partners and developers purchase SAP HANA Cloud Platform? All three services described above are available for the first time via SAP HANA Marketplace. Information about individual offerings is detailed below. 3. Can customers buy individual SAP HANA Cloud Platform services, or must they be purchased together? Customers can purchase the suite of offerings, or any of the three services individually. 4. Who provides the hosting services for this offering? All hosting services are provided by SAP. 5. SAP HANA Cloud Platform is not a new product. What is the significance of the March 2014 announcement? While SAP HANA Cloud Platform and its predecessors have indeed been part of the SAP portfolio, this announcement is significant for several reasons: It marks the first time that SAP HANA Cloud Platform consists of a suite of three offerings: Infrastructure Services, DB Services and App Services. This consolidation is part of a major effort to drive simplicity of multiple cloud offerings from SAP. It marks the official launch of SAP HANA DB Services -- an easy, low cost way to be up and running with a fully supported SAP HANA system with monthly license and infrastructure subscriptions. With

3 SAP HANA DB Services, customers can gain access to SAP HANA in as little as 30 minutes, and immediately benefit from a unified platform service for next-gen apps. It also provides native HANA development with HANA Extended Application Services XS engine and SAP River, enabling creation of real time analytic applications in the cloud. It marks the first time that this comprehensive set of services is available for purchase via SAP HANA Marketplace. This milestone reflects the growing importance of SAP HANA Marketplace, which is the key destination for all elements of the SAP ecosystem (developers, customers and partners) to find, buy and sell new innovations powered by SAP HANA Cloud Platform. 6. What is the difference between SAP HANA Cloud Platform and SAP HANA Enterprise Cloud? SAP HANA Cloud Platform is for customers who wish to: build, extend and run next-generation applications on SAP HANA in the cloud, and quickly deploy SAP HANA licenses and/or apps without hardware investment SAP HANA Enterprise Cloud is an enterprise-class managed cloud offering that provides infrastructure and managed services on a monthly subscription basis, and is ideally suited for applications such as SAP Business Suite and SAP Business Warehouse, and for complex landscapes. SAP HANA Infrastructure Services This FAQ is created for informational purposes and nothing herein shall be deemed to create additional warranty obligations. For clarification, this document shall not be deemed Documentation as set forth in the Software License Agreement governing the use of SAP HANA Infrastructure Services by SAP. General 1. What is SAP HANA Infrastructure Services? SAP HANA Infrastructure Services is a cloud delivery option for SAP HANA infrastructure. It allows customers to quickly deploy and manage their existing SAP HANA licenses without hardware investments and setup time. It is an SAP provided and supported cloud service for SAP HANA. SAP HANA Infrastructure Services provides customers the ability to quickly provision SAP HANA in the cloud. It includes provisioning of SAP HANA Platform edition as well as SAP HANA Cloud Integration for data services (HCI), a cloud-based ETL tool to help extract, transform and load data from SAP Business Suite and other sources (e.g. 3rd party databases) into SAP HANA. This cloud service currently supports 4 different memory configurations (128GB, 256GB, 512GB and 1 TB).

4 2. Is SAP HANA Cloud Platform appropriate for my needs? SAP HANA Infrastructure Services supports SAP HANA based use cases and is appropriate for: Analytical and transactional use cases Innovative big data, text and predictive use cases Data exploration use cases However, SAP HANA Infrastructure Services is not suitable for SAP BW or SAP Business Suite, which are better suited to SAP HANA Enterprise Cloud, as stated above. 3. How is SAP HANA Infrastructure Services licensed? SAP HANA Infrastructure Services is provided via a monthly subscription. Customers bring their on- premise SAP HANA licenses which will be deployed on their SAP HANA Infrastructure Services. It automatically provides the provisioning of SAP HANA software. 4. What is the duration of the SAP HANA Infrastructure Services license? SAP HANA Infrastructure Services is licensed on a monthly subscription basis with no longterm commitments. 5. Does SAP offer shorter term licenses? For shorter term licenses, SAP HANA One on AWS is available with an hourly pricing model. 6. How can I buy SAP HANA Infrastructure Services? SAP HANA Infrastructure Services is available on the SAP HANA Marketplace and is billed on an automatically renewing, advance, monthly subscription basis. Existing SAP customers who are set up as e-buyers can buy SAP HANA Infrastructure Services on SAP HANA Marketplace immediately, and can be billed using SAP invoicing. Customers in the US & Canada can also buy with a major credit card. First-time buyers, including SAP customers not set up for e-buying on the SAP Store, should first register on SAP Store and obtain a Customer ID. Once a Customer ID is received, they can go to the SAP HANA Marketplace and buy SAP HANA Infrastructure Services using invoicing (or for customers in the US & Canada, invoicing or a major credit card). An notification is sent out 2 weeks before a customer is billed. 7. How does SAP HANA Infrastructure Services compare to SAP HANA on-premise? SAP HANA Infrastructure Services allows fast deployment, operational flexibility, and faster timeto- market to develop and deploy use cases that require up to 1TB memory. SAP HANA onpremise is recommended for use cases that require larger data sets.

5 8. How does SAP HANA Infrastructure Services compare to SAP HANA Enterprise Cloud (HEC)? The SAP HANA Enterprise Cloud is ideal for applications such as SAP Business Suite and SAP NetWeaver Business Warehouse, along with custom SAP HANA applications. SAP HANA Enterprise Cloud is delivered as a fully managed offering with a wide range of services, and is an ideal choice for large enterprises. 9. How much does SAP HANA Infrastructure Services cost? Please visit SAP HANA Marketplace for pricing and subscription details. Security, Data Loading & Backup 1. How do I recover lost data? Your SAP HANA Infrastructure Services instance is configured to back up data and logs to a separate storage volume from which data can be recovered. Log backup is performed periodically as needed. Data backup is recommended periodically and before any system upgrade to protect data and SAP HANA artifacts. You can use SAP HANA Studio for all backup and recovery or SAP HANA Cloud Management Console for data backup and recovery. 2. What happens to my data when I shut down my SAP HANA Infrastructure Services instance? Your SAP HANA Infrastructure Services instance is backed up by persistent storage and will remain attached until you terminate the instance. 3. How secure is the SAP HANA Infrastructure Services environment for my company s data? SAP HANA Infrastructure Services provides a very secure environment for your company's data. Each customer is assigned to a VLAN. Multiple services under the same account are assigned to the same VLAN. Therefore, a customer will need to know just one user id/password combination for the services under that account. Instructions for setting up VPN access to your SAP HANA Infrastructure Services can be found in the Quick Start Guide. Data stored in SAP HANA is protected via regular SAP HANA security capabilities (authentication and authorization). Shipping of the customer data between a customer site and the SAP HANA Infrastructure Services is handled securely via encryption, if applicable. The customer is responsible for encrypting and decrypting the data. Hence, only the customer has access to un-encrypted data. 4. How is the process of initial loading of the data into SAP HANA Infrastructure Services handled? Physical Media: The customer creates an archive file with the data, then compresses and encrypts the archive file. This can be shipped on customer- provided media (CD, DVD, USB storage) to the SAP HANA Infrastructure Services data center where SAP HANA Infrastructure Services operations will perform a virus scan and transfer the data file to the customer VLAN. The customer is then responsible for decrypting, uncompressing and loading the data into their SAP HANA Infrastructure Services instance. Note that the encryption key stays with the customer at all times.

6 Electronic Transfer: The customer will be provided access to a SFTP server with a user and password (password to be reset at first login). The customer can then transfer the data directing over the network into SAP HANA Infrastructure Services instance. This may not be a viable option for larger data volumes. 5. Can a backup of my SAP HANA Infrastructure Services instance be restored to an on-premise instance of SAP HANA? Yes, as long as your SAP HANA Infrastructure Services and SAP HANA on-premise licenses are valid and the SAP HANA versions match, backup data can be transferred. Please follow your license agreements carefully before you transfer any data between SAP HANA Infrastructure Services and SAP HANA on-premise. Cancellation Process 1. How do the customers cancel their subscription? Cancellation requires 10 days advance notice. Customers can trigger their cancellation through the SAP HANA Infrastructure Services support system (OSS). SAP processes the payment, decommissions the server at termination date, and makes data available to the customer. All communications are made through OSS messages. 2. How do the customers recover their data after cancelling their subscription? All the data and the 3rd party application images belong to the customer. To recover these after the customer cancels his subscription, the customers can use the following services: Take a complete data backup. This backup can be transferred to any SAP HANA system with valid license to recover Export SAP HANA artifacts using SAP HANA Studio or command line tools and import into any SAP HANA system Request data to be mailed to the customer via high capacity HDDs for exceptionally large volumes of data 3. How long after cancellation can the customers recover their data? Customers will have access to backup volumes for 30 days after the cancellation of the service.

7 SAP HANA DB Services For customers who want access to SAP HANA but who don t yet have a HANA license, SAP is now introducing SAP HANA DB Services. This provides a monthly subscription to the HANA license, as well as SAP certified infrastructure in the cloud. SAP HANA DB Services allows customers to build real time analytic applications using the development capabilities of SAP HANA. This FAQ is created for informational purposes and nothing herein shall be deemed to create additional warranty obligations. For clarification, this document shall not be deemed Documentation as set forth in the Software License Agreement governing the use of SAP HANA DB Services by SAP. GENERAL 1. What is SAP HANA DB Services? SAP HANA DB Services is a cloud delivery option for SAP HANA license and infrastructure. It is an easy, low cost way to be up and running with a fully supported SAP HANA system with monthly license and infrastructure subscriptions, and it allows customers to build real time analytic applications using the development capabilities of SAP HANA. With monthly subscriptions in configurations from 128GB to 1TB, SAP HANA DB Services delivers fast provisioning of SAP HANA and hardware, and includes a cloud management console for easy configuration and administration. 2. Is SAP HANA DB Services appropriate for my needs? SAP HANA DB Services supports SAP HANA based use cases and is appropriate for: Analytical and transactional use cases Innovative big data, text and predictive use cases Data exploration use cases However, SAP HANA DB Services is not suitable for SAP BW or SAP Business Suite, which are better suited to SAP HANA Enterprise Cloud, as stated above. 3. How is SAP HANA DB Services licensed? SAP HANA DB Services is provided via a monthly subscription, and is available in two editions, Base and Platform. The Base Edition includes core DB services, development services, and libraries, while the Platform Edition also includes advanced features such as predictive, search, graph, text analysis, and geo-spatial.

8 4. What is the duration of the SAP HANA DB Services license? SAP HANA DB Services is licensed on a monthly subscription basis with no long-term commitments. 5. Does SAP offer shorter term licenses? For shorter term licenses, SAP HANA One on AWS is available on an hourly subscription basis. 6. How can I buy SAP HANA DB Services? SAP HANA DB Services is available on the SAP HANA Marketplace and is billed on an automatically renewing monthly subscription basis. Existing SAP customers who are set up as e- buyers can buy SAP HANA DB Services on SAP HANA Marketplace immediately, and can be billed using SAP invoicing. Customers in the US & Canada can also buy with a major credit card. First-time buyers, including SAP customers not set up for e-buying, should first register on SAP HANA Marketplace and obtain a Customer ID. Once the Customer ID is received, they can go into SAP HANA Marketplace and buy SAP HANA DB Services using invoicing (or for customers in the US & Canada, invoicing or a major credit card). 7. How does SAP HANA DB Services compare to SAP HANA on premise? SAP HANA DB Services allows fast deployment, operational flexibility and faster time-to-market to develop and deploy use cases that require up to 1TB memory. SAP HANA on premise is recommended for use cases that require larger data sets. 8. How does SAP HANA DB Services compare to SAP HANA Enterprise Cloud (HEC)? SAP HANA Enterprise Cloud is ideal for applications such as SAP Business Suite and SAP NetWeaver Business Warehouse, and for custom SAP HANA applications. It is delivered as a fully managed offering with a wide range of services, and is an ideal choice for large enterprises.

9 9. How does SAP HANA DB Services compare to SAP HANA One? SAP HANA DB Services is provided by SAP, and is available via monthly subscription in configurations ranging from 128GB to 1TB. There are two editions of the offering, Base and Platform (see above). SAP HANA One is a limited HANA instance hosted by Amazon Web Services (AWS), and is available via hourly subscription. 10. How much does SAP HANA DB Services cost? Please visit SAP HANA Marketplace for pricing and subscription. SECURITY, DATA LOADING AND BACKUP 1. How do I recover lost data? Your SAP HANA DB Services is configured to back up data and logs to a separate storage volume from which data can be recovered. Log backup is performed periodically as needed. Data backup is recommended periodically and before any system upgrade to protect data and SAP HANA artifacts. You can use SAP HANA Studio for all backup and recovery or SAP HANA Cloud Management Console for data backup and recovery. 2. What happens to my data when I shut down the SAP HANA DB Services instance? Your SAP HANA DB Services instance is backed up by persistent storage, and will remain attached until you terminate the instance. 3. How secure is the SAP HANA DB Services environment for my company s data? SAP HANA DB Services provides a very secure environment for your company's data. Each customer is assigned to a VLAN. Multiple services under the same account are assigned to the same VLAN. Therefore, a customer will need to know just one user id/password combination for the services under that account. Instructions for setting up the VPN access to your SAP HANA Infrastructure Services can be found in the Quick Start Guide. Data stored in SAP HANA is protected via regular SAP HANA security capabilities (authentication and authorization). Shipping of the customer data between the Customer site and the SAP HANA DB Services is handled securely via encryption, if applicable. The customer is responsible for encrypting and decrypting the data. Hence, only the customer has access to un-encrypted data. 4. How is the process of initial loading of the data into SAP HANA DB Services handled? Physical Media: The customer creates an archive (example tar) file with the data, then compresses and encrypts the achieve file. This can be shipped on the customer provided media (CD, DVD, USB storage) to SAP HANA DB Services data center where SAP HANA DB Services operations will perform a virus scan and transfer the data file to the customer VLAN. The customer is then

10 responsible for decrypting, uncompressing and loading the data into their SAP HANA DB Services instance. Note that the encryption key stays with the customer at all times. Electronic Transfer: The customer will be provided access to a SFTP server with a user and password (password to be reset at first login). The customer can then transfer the data directing over the network into SAP HANA DB Services instance. However, this may not be a viable option for larger data volumes. 5. Can a backup of SAP HANA DB Services instance be restored to an on-premise instance of SAP HANA? Yes, as long as SAP HANA DB Services and SAP HANA on-premise licenses are valid, and the SAP HANA versions match, backup data can be transferred. Please follow your license agreements carefully before you transfer any data between SAP HANA DB Services and SAP HANA on premise. CANCELLATION PROCESS 1. How do the customers cancel their subscription? Customers can trigger their cancellation at SAP HANA DB Services support system (OSS). SAP processes the payment, decommissions the server at termination date, and makes data available to the customer. All communications are made through OSS messages. 2. How do the customers recover their data after cancelling their subscription? All the data and the 3rd party application images belong to the customer. To recover these after the customer cancels a subscription, the customer can use the following services: Take a complete data backup. This backup can be transferred to any SAP HANA system with a valid license to recover. Export SAP HANA artifacts using SAP HANA Studio or command line tools, and import into any SAP HANA system. Request data be mailed to the customer via high capacity HDDs for exceptionally large volumes of data. 3. How long after cancellation can the customers recover their data? Customers will be able to download their data at any time during their subscription, and up to 30 days after the cancellation of the service.

11 SAP HANA APP SERVICES 1. What is SAP HANA App Services? SAP HANA App Services is ideal for the creation of innovative, consumer grade applications, and for the extension of cloud and on-premise applications. It is packed with features that enable the realtime, secure applications required to succeed in today s always-on, mobile, social and data driven world. It includes support for integration, analytics, mobile, portals and collaboration, and is available by purchasing license and infrastructure subscriptions in configurations from 128GB to 1TB. SAP HANA App Services builds on the capabilities of SAP HANA DB Services. 2. What does SAP HANA App Services include? Building on the capabilities of SAP DB Services, SAP HANA App Services includes support for integration, analytics, mobile, portals, security and collaboration, and is available by purchasing license and infrastructure subscriptions in configurations from 128GB to 1TB. It also includes shared services for application management, systems management, administration and monitoring. 3. What distinguishes SAP HANA App Services from competitive platform offerings? The following features differentiate SAP HANA App Services from other competitive platform offerings: Highly scalable, reliable, and secure platform certified to meet the latest industry cloud standards for building, deploying, and managing mission-critical, cloud-based enterprise business applications Native connectivity to back-end enterprise business content, including content from SAP and non- SAP solutions, whether running in the cloud or on premise Leveraging of the real-time, in-memory computing technology and embedded analytics of the SAP HANA database, enabling the kinds of applications not possible on other business platforms 4. What are examples of applications that can be developed with SAP HANA App Services, and of customers who have built solutions with the platform? As stated above, SAP HANA App Services is ideal for the creation of consumer grade applications, and the extension of cloud and on-premise applications. As an example, Danone has used built several solutions with SAP HANA App Services, including an e-commerce site for its customers, and a call center application for its employees. Both solutions leverage SAP HANA App Services to deliver a more personalized experience for its customers, and both provide seamless integration with SAP on-premise systems. Accenture used SAP HANA App Services to build HR Audit and Compliance as-a-service, which helps its clients complete accurate audit and compliance reporting. This solution extends cloud-based SuccessFactors to reconcile inconsistent Human Capital Management (HCM) data, particularly for its clients that operate in a hybrid environment. 5. How is SAP HANA App Services licensed? SAP HANA App Services is provided via a monthly subscription.

12 The Starter Edition of SAP HANA App Services includes a 32 GB SAP HANA instance, along with 10 GB of document storage, 10 GB bandwidth volume, and several other features. For the Production Instance of SAP HANA App Services, two editions are available: Standard and Premium. The Standard Edition includes a number of features, including support for one domain, 50GB of document storage, and 500GB of network bandwidth volume. The Premium Edition includes support for up to three domains, along with 100GB of document storage, 1TB of network bandwidth volume, SAP HANA Cloud Integration, and more. 6. What is the duration of the SAP HANA App Services license? SAP HANA App Services is licensed on a monthly subscription basis with no long-term commitments. 7. How can I buy SAP HANA App Services? SAP HANA App Services is available on the SAP HANA Marketplace and is billed on an automatically renewing monthly subscription basis. Existing SAP customers who are set up as e- buyers can buy SAP HANA App Services on SAP HANA Marketplace immediately, and can be billed using SAP invoicing. Customers in the US & Canada can also buy with a major credit card. First-time buyers, including SAP customers not set up for e-buying, should first register on SAP HANA Marketplace and obtain a Customer ID. Once the Customer ID is received, they can go into SAP HANA Marketplace and buy SAP HANA App Services using invoicing (or for customers in the US & Canada, invoicing or a major credit card). 8. Is there a commercialization model of SAP HANA App Services for partners? A thriving partner channel is a key part of the go-to-market strategy for SAP HANA App Services, and SAP HANA Cloud Platform overall. Partners that want to build and extend a successful cloud business can start by joining the SAP PartnerEdge program for Application Development. Members of this fast-growing program can:

13 Access a comprehensive set of developer licenses, resources, services, and professional Support for all SAP platforms Network and collaborate with a passionate and expanding community of developers Become entitled to use the appropriate font treatment or payable SAP certification services for solutions that pass a formal application review Receive the appropriate SAP certification logo for approved applications Market and sell their applications on SAP Store to over 232,000 SAP customers To learn more and apply today, visit 9. What infrastructure does SAP HANA App Services run on? SAP HANA App Services runs on infrastructure in data centers operated by SAP. Today, there are data centers in Europe and the US. SAP is in the process of rolling out the platform to data centers around the world. The goal is to have at least two data centers per region for high availability and fault tolerance. 10. How will SAP protect my data in the cloud? SAP has designed its data centers to offer comprehensive, multilevel security engineered to protect your mission-critical business data and assets. The built-in security extends from maintaining strong physical security of the data center to safeguarding the data at rest and in transit. 11. Has SAP HANA App Services received third-party certification? SAP HANA App Services is certified to meet standards including ISO 27001, Statement on Auditing Standards (SAS) 70 Type II, and International Standard on Assurance Engagements (ISAE) Audits are conducted regularly, and SAP plans to renew certifications upon their expiration. SAP is also exploring certifications for the platform components not covered in the infrastructure audit.

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