Online Support Services Minutes_ Present: Takeo Kubo, Elena Ledesma, David Corley, Romero Jalomo, Elaine Burns

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1 Online Support Services Minutes_ Present: Takeo Kubo, Elena Ledesma, David Corley, Romero Jalomo, Elaine Burns Absent: Teresa Paiz, Laura Garcia, Eugenio Canoy 1. David Corley will have Kha Nguyen contact Elena Ledesma to produce the Camtasia Online Orientation module and Laura Garcia to complete the online Assessment Tutorial. 2. David will work with MP aesthetic appeal of the online counseling forum. 3. Elena and counselors need to come up with categories for the online forum so that students can pose their questions. This will be the model for Veterans and International student Camtasia video. 4. Work with MP to get online forms posted. 5. Will meet with Avanzamos, RWC, and the tutorial center to develop online academic support services links. 6. Elena is in the process of editing the online orientation via Camtasia. 7. Laura is working to recombine the Assessment Tutorial PowerPoint and the voice over script.

2 Online Support Services Minutes_ Present: Teresa Paiz, Takeo Kubo, Laura Garcia, Elena Ledesma, Eugenio Canoy Absent: Romero Jalomo View and discussed the Assessment Online Tutorial

3 Online Support Services Minutes_ Present: Charles Heimler, Romero Jalomo, Elena Ledesma, Srinivasan Manyham (MP), Takeo Kubo, Eugenio Canoy Absent: Teresa Paiz, Laura Garcia 1. Reviewed new SJCC Schedule Planner for Online Scheduling All 2. Reviewed Camtasia examples from San Diego Mesa College All 3. Update on DC Forum Freeware for Online Counseling Eugenio 4. Update on Online Counseling and online orientation Elena 5. Looked at Lime Survey

4 Online Support Services Minutes_ Present: Romero Jalomo, Elena Ledesma, Eugenio Canoy, Takeo Kubo, Elaine Burns Absent: Teresa Paiz, Laura Garcia 1. Submit request to the President to purchase Camtasia. 2. Elaine visited San Diego Mesa College and brought back ideas for online counseling, orientation, veterans and international student websites. 3. Need DO ITSS support to look into online counseling software, MyWeb, moodle, etc. 4. Elena worked with Jerry Cellilo from Foothill College use online counseling software that gathers statistical usage data 5. Elaine met with Heidi Kozlowski and obtain 2006 Online students survey results 6. Include web technician in future meetings 7. Timelines (tentative) Finalize FAQs by Wednesday, March 23 rd Finalize Forms by Friday, March 25 th Determine online software by April 1 st Present examples from San Diego Mesa and Foothill to Counselors on March 25 th Present to AS to pilot April 27th Final Due Date May 1 8. Format Change Online Learning to SJCC Online on homepage Click Admissions and go to Steps to Success page On Steps to Success page, the first step/bullet will link to the Apply & Register page Delete register Create an A-Z Index on homepage Delete picture on Admissions Guide page contact Assessment Center for scheduling an Assessment, Log in to CCC Apply and choose college, on our page it welcomes students to Spring 2011 change to Summer/Fall 2011 Include link for online orientation, RSVP on homepage for Super Saturday and phone number x3672 Need clear directions for enrolling in orientations

5 Online Support Services Minutes_ Present: Teresa Paiz, Takeo Kubo, Eugenio Canoy, Elena Ledesma, Elaine Burns Absent: Laura Garcia 1. Telephone Meeting with Joi Blake, San Diego Mesa College a. Will send all online support links by Monday b. Camtasia video/u-tube c. AVATAR System partner with institutions in our region d. Soft Chalk Virtual PPT 2. Finanical Aid will enhance their FAQs online 3. Financial Aid will develop U-Tube links that include situational skits 4. Admissions & Records has updated its webpage and put all forms online 5. Subgroup will develop Online Support Services FAQs general and links to specific department/program FAQs 6. Include input from Information Desk 7. Admissions & Records is working on forums 8. ITSS is installing a server for DC Forum that will allow for online counseling/advising

6 Online Support Services Minutes_ Present: Teresa Paiz, Elena Ledesma, Eugenio Canoy, Takeo Kubo, Elaine Burns Absent: Romero Jalomo, Bob Hager, Heidi Kozlowski, Joanne Nokaso, Laura Garcia 1. Overview of purpose 2. Viewed college websites offering on-line services 3. Identified types of on-line services a) Advising/counseling b) Orientation c) FAQs d) Forms e) Assessment Tutorial 4. Discussed format for on-line support services a) By department b) Each department will have themes c) individual topics are developed by the individual students who post questions 5. Assigned task force members to departments for Student Services Online Counseling/Advising as follows: Due Friday 3/11/11 a) A & R Teresa Paiz b) Financial Aid Takeo Kubo c) EOPS/CARE Fabio/Elena d) Counseling Elena Ledesma e) DSPS Joanne Nokaso/Karen Pullen f) CalWORKs Marilyn Brodie g) Student Health Janet Chang h) Student Life Jennifer Neil i) Assessment Laura Cervantes-Cordova 6. Program to facilitate the online process = Eugenio Canoy a) Google b) DC Forum Freeware Foothill College c) Tegrity Fresno City College 7. Ensure ADA Compliance Eugenio Canoy and Karen Pullen 8. Meetings Every Friday at 11:00 am 9. Future Steps a) Develop calendar for tasks b) Develop online video orientation i. Script and Video c) Develop Assessment Tutorial Video/U-Tube i. Script and Video d) Post to Website e) Pilot with students f) Focus Groups for feedback and debugging g) Implementation - May

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