STUDENT SUPPORT SERVICES GOALS

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1 STUDENT SUPPORT SERVICES GOALS The administrators and department managers of Student Services identified six major Goals to focus on during the five year period. The overarching goals for Student Services encompass the work of the departments within the division. The goals were developed to address the critical challenges facing Mission students in the pursuit of their academic goals. Goal 1: Increase the percentage of students that use existing self-service options and enhance the quality of those services. Goal 2: Increase the percentage of students who declare a major no later than the end of their first year at Mission. Goal 3: Reduce the number of students on academic probation, progress probation and disqualification. Goal 4 Increase the number of students who graduate with an AA degree, transfer or are prepared to transfer. Goal 5: Increase student awareness in changes of Title 5, Financial Aid and Student Success Initiative (SB 1456) policy changes that impact student progress and success. Goal 6: Foster and create partnerships with community organization to enhance on campus support services. The formulation of the major goals for Student Services for the planning period provides a foundation for the next phase of work by the administrative and management team. The organizational responsibilities assigned for the successful accomplishment of the major goals and measurable objectives require collaboration across the Student Services Division and instruction. Progress reports towards these goals will be prepared in conjunction with the annual program review cycle STUDENT SUPPORT SERVICES GOALS AND OBJECTIVES GOAL 1: Increase the percentage of students that use existing self-service options and enhance the quality of those services. 1.1 Objective: Enhance self-service options for students 1.2 Objective: Train faculty/staff on online resources for students Baseline: : Actions Enhance develop and strengthen self -services options: Parking Solutions

2 o Pay-online options o Purchase parking online Business Office ASO Evaluate: Increase existing capabilities of SIS District Student Services Division Business Office Evaluate: 2015 Increase online application submissions District Evaluate: Develop a tutorial for students which include instructions on how to selfservice online Student Services Division Evaluate: etrans o Allow students to initiate and request transcripts online Web Video Conferencing o Enhance counseling services Counseling Division A R Outreach Counseling Division Evaluate: Evaluate: Online educational planning (My RoadMap or Career Coach) Admissions Evaluate: Supplemental and interactive pdf application for international students center website

3 GOAL 2: Increase the percentage of students who declare a major no later than the end of their first year at Mission. A. Objective: 5% of students who were initially undecided on their major will declare their major at the end of their first year at Mission on an annual basis. B. Benchmark: :?% undecided Explore online career exploration tools (My Career) o Develop a job search engine Counseling Division Evaluate: 2015 Assign trained counselor to vocational programs (CTE) Division Vocational Programs Evaluate: 2015 Provide Career/Job Fairs and internship events on campus Division Vocational Programs Utilize Focus Groups to determine what the division can do to improve career services. Division Conduct career related workshops Division OPT (optional training workshops for international students)

4 GOAL 3: Reduce the number of students on academic probation, progress probation and disqualification. A. Objective: Reduce the number of students on probation by 3% each year. B. Benchmark: : Identify and notify at risk populations of their academic status. Intervene on academic and progress probation students by requiring them to enroll in a not for credit course to prevent them from being disqualified Basic Skills Athletics Implement second phase of early alert District Increase the number of students that meet with a counselor and the number of Ed plans generated for this population. Basic Skills Athletics Baseline: GOAL 4: Increase the number of students who graduate with an AA/AS degree, transfer or are prepared to transfer.

5 AA/AS baseline for : AA, AS Baseline year for : UC,, CSU, and privates Objective: Increase the number of students who graduate with an AA/AS degree or transfer by 5% each year over the baseline year of Develop student financial aid responsibility contract o Financial aid orientation Revamp financial aid appeal process Financial Aid Financial Aid Student Services Explore usage of selfservice Ed Plan feature in My RoadMap Athletics Identify students who have completed 15, 30, & 45 transferable units and send them notification s. TAP Increase collaboration with 4-year institutions to enhance transfer. o Increase the number of transfer agreements with 4-year institutions (TAG) TAP Provide more sections of Personal Development 22: The Transfer Process Academic Affairs

6 Transfer workshops for international students Develop international students center, club and mentors ASO Academic Affairs Develop and distribute an online survey to evaluate graduates experience at Mission ASO Enhance student life on campus ASO Students Services Academic Affairs Develop an Assessment Orientation prior to taking the English and Math placements o Develop a preassessment tutorial English Department Math Department GOAL 5: Explain and enforce critical Title 5 and Financial Aid policy changes that impact student progress and success. Objective: Educate students on critical policy changers. Enforce Title 5 and Financial Aid policy changes.

7 Revamp petition process for three or more attempts Add new policies to new students orientation and college webpage Academic Affairs o Communicate new policies through web and other social media Improve student notification system o Student o SMS Text communications o Emergency SMS system Student Services District Administrative Services Sheriffs 2015 SS Road Show: visit all academic departments to address common issues Student Services Admin TAP Place well trained student staff at information desk. Financial Aid GOAL 6: Create and strengthen partnerships with community organization to enhance oncampus support services for students. Objective: Effectively market the student services programs.

8 Expand and Develop a stronger working relationship with community organizations Student Services Division o US Vets o UCS School of Social Work o Department of Rehabilitation o LA County Mental Heath o Veterans Administration o Local High Schools o Universities and Colleges Veteran s Program Health Center Student Services Veteran s Program Outreach and Recruitment Student Services o Foreign U.S. Embassy o Language Schools o Develop a for profit summer camp program ages 2-4 International Student Center Distance Learning Outreach and Recruitment Community Extension CDC Community Extension

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