PerseveranceWorks. 38 Kingsland Road, London E2 8DD, UK

Transcription

1 PerseveranceWorks 38 Kingsland Road, London E2 8DD, UK Perseverance Works (PW) and Printing House Yard (PHY) are seeking a supplier for the provision of direct fibre access and data transport services to all tenants at the Shoreditch complex. This tender document is a follow-on from the Request for Information (RFI) published in June We have been encouraged by the response and interest of companies to supply services. We now wish to state our requirements more clearly so that we can get sufficiently accurate costings to be able to appoint a communications partner. Perseverance Works and Printing House Yard are in Shoreditch, at the heart of London s Tech City. Our tenants include games makers, TV production companies, photographic studios, architects, and a charity supporting the arts. The tender outlines our long term and short term needs. The importance of good connectivity to our clients long term development and survival is such that we need to invest in delivering the access required to enable our tenants to enjoy the full potential of the connectivity available. At present, vendors are supplying piecemeal solutions, namely expensive private circuits ( 6k- 12k pa) which include large extra construction charges each time a new need is identified. Despite this investment by a number of tenants, all the legacy PSTN with DACS, and ISDN2e services remain in place, while the private circuit capacity to the site is under-utilised and un-shared. PW now wish to appoint a communications partner to deliver an open access, future proof solution to all premises on site and begin managing the connectivity needs of each of our tenants. We wish to contract for the delivery of passive access components which remain under the control and ownership of PW. This includes ownership of common spaces, enough for a minimum of two

2 providers active equipment. We also wish to appoint a bidder as principal communications service provider for the site. Over five years we would expect the communications partner to take over retail and billing for services to those tenants paying in excess of 8,000 a month in rental and service charges. Although this tender is presented as one contract, PW will be happy to receive responses which include separate bids for the delivery of the passive access components and the services. We would like respondees to complete and return their responses to Paul King at PW by Friday, 22nd November. The final decision is expected to be made by the middle of December. The decision will be made by the executive board of the PW Tenants association and Tony Armstrong representing Printing House Yard. We would expect each respondee to cut and paste the requirements into their own company s response document and include the company s terms and conditions of trade in the response. PW and PHY have outlined requirements for 1) a partner, 2) the need to control passives to support open networking and competition, 3) equipment spaces, 4) services, 5) prices and 6) company profile. We would expect respondees to include in their responses a full portfolio of online services, connection, activation and recurring charges. We have not specified a format, but we expect you to provide your current, and indeed planned, portfolio. 1. Partner Requirements PW and PHY are seeking a partner to offer connectivity options aimed at releasing the potential of the newly installed access technology. PW are looking for more than a provider of private circuits, and more than a simple broadband access provider as we understand those market definitions today. The connectivity needs of the tenants of PW and PHY are diverse. Data transport is periodic and symmetrical in nature, so the sharing of bandwidth from the site is sensible but service level

3 agreements are needed. There are traditional voice requirements while the need to support connectivity for smartphones is growing daily. There is a specific need to support broadcast service quality for a number of the studios as well large HD files. The service partner will need to provide evidence of their portfolio vision and support for customer CPE, bandwidth management capability, and customer management capability, including access to cloud services, which allow that vision to be realised. The tenants of PW and PHY are not seeking a reseller of private circuits, but a communications partner capable of taking the potential of the proposed access mediums on-site and allowing site users to consume connectivity services as their needs expand. 2. Requirement for PW and PHY to control passives The requirement for PW and PHY to have control and ownership over passives and cable infrastructure is needed. Tenants do not wish to create another quasi-monopoly access provider. Please state your willingness to contract on this basis. 2.1 Please specify cable type(s). 2.2 Specify Base plate for each tenant. 2.3 Patch panel for each equipment room(s) 2.4 The number of equipment rooms needed for PW and PHY. 2.5 Please specify warranty and maintenance T&C for the above infrastructure. 2.6 Please submit your intended architecture based on your site surveys, including the cost of installing passives for entire site, and provide a subsequent cost of extension per tenant for any future changes. 2.7 Please include an option for diverse routing using the Hackney Road and Kingsland Road entrances. 2.8 Confirm compliance with the cable standards outlined in appendix 1. This would include suitability for indoor and outdoor deployment, protection against water and fire damage. PW and PHY are not specifying fibre or cat6 cabling but will judge the bids on a performance cost and future proofing. 2.9 Confirm cable installations will be done by suitably qualified staff or contractors Confirm installation practices will be compliant with BS EN , all national and local codes, standards and ordinances The contractor shall make good any fire barrier which has been penetrated using the appropriate fire stopping material.

4 2.12 Confirm the cabling system is covered by a manufacturer s warranty of 25 years 2.13 Please specify which testing process is used to test the cables capacity The cabling system must be designed and installed according to : ISO/IEC OSI and also meet the following standards: - EN nd Edition ANSI/TIA/EIA 568B Parts 1 & 3 EEE 802.3ae 2.15 Confirm the specification of the intended patch panels, connectors and patch cords to be deployed including the numbering of such cords. PW and PHY will be happy to confirm exact locations of communications rooms before this tender is finalised for each respondee based on their intended architecture. PW and PHY would like the passives and their installation to be priced separately from the provision of service, but PW and PHY will need to be able to include the passive costs within a recognisable connection charge. This is needed should the opportunity arise to apply for a Broadband Delivery UK and Greater London Council connection voucher. This can done by itemising a connection charge for the passives, and an activation charge as tenants consume the installed solution Confirm the faceplate your are proposing to terminate the service and the number of faceplates per tenant.

5 3. Space for Equipment During site surveys a number of locations have been highlighted as options for equipment racks. In addition PW and PHY are willing to consider creating new spaces for terminating cables and hosting equipment. 3.1 Please indicate the locations and space needed at PW and PHY to accommodate your proposed solution. Your surveys will have shown some space available in the basements of buildings 16, 17, 18 and 21, space could be developed adjacent to building 5. Space is also available in The Hanger (13). Please specify any assumptions you have made. 3.2 Please supply a list of equipment, race space and power required at each of the identified nodes. This includes, if appropriate, any routers, firewalls, switches, remote management servers and UPS. Please supply indicative costs for each item. 3.3 On site cabling fibre ring and access to each tenant. Please detail your cable plan to distribute data around the site. We would expect some form of fibre ring between the nodes with access tails feeding each tenant. While it is understood that some cables may need to be attached on the outside of buildings we would like this to be minimised. Please note, it is intended that existing services are to be replaced, over time, using the new access network and therefore, many of the existing cables attached to external walls will be removed when appropriate. An un-obstrusive connection(s) is needed to the Hanger, where no underground connection currently exists. The connection between building 21 and building 18 should be underground.

6 4. Service Portfolio Requirements 4.1 Provide details of your current portfolio of services and future planned portfolio. Our expectation is that all active equipment will be the property of the service provider and its provision will be included in the monthly rental and activation charges. 4.2 Please provide details of your bandwidth management system for the proposed solution, illustrating how periodic TV broadcasts from studios on site can be managed alongside a requirement to support the uploading and downloading of large, high-definition images between the site and off-site studios anywhere in the world. 4.3 Please detail how you intend managing customer moves and changes. 4.4 Please detail how you partition bandwidth between users. 4.5 Please detail how you intend provisioning connectivity from PW/PHY to the nearest handover point. 4.6 Please detail service level agreements offered. 4.7 Please provide, in tabular form, your company s portfolio of services, including those for voice and video over IP, HD video transport, access to Cloud Services, security, and VLAN support. Itemise any connection charges and any monthly recurring charge for each service offered. 4.8 Please include screen shots of the initial customer journey when the conectivity service is being activated. 4.9 Please include options for enhanced maintenance, including call-out, where support for live broadcasts is needed. Please outline a list of your partners and their role in delivering the service offered Please specify any retail partnerships and your approach in supporting the Active Line Access (ALA) and ALA operational support systems (ALA OSS) as being progressed by the NICC (

7 4.11 PW and PHY are seeking the right to cancel the operator contract should the service level agreement be breached. Any breach permits PW and PHY to use another service provider as replacement for the incumbent provider There is a need to support a wifi connectivity across the site protected with a simple password access. Please include a wifi access proposal for the entire site We would welcome your company s perspective on the use of femto cells, number portability and the provision of new CPE Can you please provide a full list of CPE supported, what is included in the service rentals and what needs to be purchased by the tenant Please include diagrammatic representation of a typical installation, from faceplate to desktop, of the components and cabling needed to support service. 5. Service Pricing PW and PHY are seeking a long term relationship, but our passive infrastructure is being engineered to support competition. We also need to secure forward looking prices and are seeking a partner to reduce bandwidth charges as more and more clients use the access infrastructure. While PW and PHY will install passives in all 80-plus locations, take-up of service will be gradual as existing contracts need to run their course and customers gain confidence in the new infrastructure and service partner. We would expect a minimum of 10 customers taking immediate 100Mbps symmetrical contended connectivity services. By the end of year five all 89 tenant customers will be using the network

8 infrastructure, replacing a substantial part of, if not all, the current communication expenditure with services consumed on the access network installed. 5.1 We would therefore like to see a five-year proposal where at the end of each year 20 additional customers are consuming a connectivity service. We are requesting a pricing proposal which reflects this growth, where annual bandwidth charges fall for existing customers as more bandwidth is consumed by more tenants. Please take account of the opportunity to replace existing site expenditure of c 8,000 a month plus mobile services. This excludes any new revenues from security, live broadcasts, and intra office services. 5.2 PW and PHY are open to proposals as to how savings from the cancellation of existing services should be shared. We would wish for the utilisation of the new infrastructure to be optimised, therefore, please also include proposals as to how to achieve this end over the five years it would take to fully utilise the new access network. 6. Company Profile. 6.1 Include details of two reference sites and contacts at those sites to whom we can speak. 6.2 Include a copy of your last two submitted annual accounts and a statement on your company s funding sources. Other Excel sheet detailing tenants available from Mike Kiely. Mike is also happy to assist in site visits for survey purposes. A log of all questions raised will be kept and responses sent to all respondees. Please send queries to Mike Kiely at mikekiely01@tbtconnect.com.

9 Appendix Not all standards are currently published, but unpublished standards that are considered technically stable are referenced as the latest draft. 11. Referenced Standards EN EN EN EN IEEE 802.3ae ISO/IEC IEC IEC c IEC TIA/EIA 568B TIA-568-B.1 TIA-568-B.2 TIA-568-B.3 TIA-569B TIA-606 TIA-607 Information Technology, Generic Cabling Systems, August 1995, with Amendment No.1 published in January nd Edition published in August Information Technology, Cabling Installation Multi-Element metallic cables used in analogue and digital communications and control. Application of equipotential bonding and earthing in buildings with information technology equipment. Physical layer specification for 10 Gigabit Ethernet over Optical Fibre Cable Information Technology - Generic Cabling for Customer Premises. 1995, with Addendum 1 & 2 published in Re-issued as edition 1.2 in Re-issued as edition 2 in 2002 Flammability of a single vertical cable Flammability of a bunch of vertical cables Generic specification for testing of generic cabling in accordance with ISO/IEC Part 1 Addenda Main Design and Installation Document Twisted Pair Cabling Components Optical Fibre Commercial Building Standard for Telecommunications Pathways and Spaces. Administration Standard for the Telecommunications Infrastructure of Commercial Buildings. Commercial Building Grounding/Bonding Requirements.

10 15. Bibliographic Reference af-phy EN EN EN EN ISO IEC IEC IEC IEC UL 910 ATM Forum. Physical Medium Dependent Interface Specification for 155 Mbps over twisted pair cable Electromagnetic compatibility Generic emission standard. Part 1: Residential, commercial and light industrial. Part 2: Industrial environment. Electromagnetic compatibility Generic immunity standard. Part 1: Residential, commercial and light industrial. Part 2: Industrial environment. Cable trunking systems and cable ducting systems for electrical installations. Conduit systems for electrical installations Integrated cabling for all services other than mains power in homes, SoHo and buildings Electrical installations of buildings - part 5 - chapter 548: Earthing arrangements and equipotential bonding for information technology systems Halogen Gas Emission Smoke Corrosivit Smoke density and evolution Test for flame propagation and smoke density values for electrical and optical fibre cables used in spaces transporting environmental air. (i.e. Plenum)