2 Instructions for Using Encrypted Services This document is being provided to assist you in opening encrypted s sent from Century Bank. The following screens may be somewhat different depending on the browser that you are using, the settings within your browser, firewall rules and the mailbox settings with your Internet Service Provider. For Gmail users: Please see specific instructions at the end of this document. If you have problems opening an encrypted from Century Bank, please contact the sender of the message for assistance. When you open the , the following screen will be displayed. FROM: SENT: 01/01/10 TO: To open (decrypt) a secure from Century Bank, click on the SecureMessageAtt.html link in the attachments section of the . Some browsers will display a logo.gif and a lock.gif in the attachments. This occurs because of security settings within the browser. Some browsers also display a second image box with a click to read message button. This is just an image and the will not Page 2
3 open if you try to click on this button. You must click on the SecureMessageAtt.html link in the attachments section of the to open the encrypted . When you click on SecureMessageAtt.html attachment in the message, the following pop-up box may be displayed by your browser. You have a choice to Open, Save, or Cancel. The desired action is to "Open" the file, which will actually open a new browser window (or browser tab) that will take you to the Proofpoint Secure site. Do not click on "Save" as this will result in a copy of the Proofpoint Secure site webpage being downloaded onto your computer. Even though the file is small, and double-clicking the saved file will open a new browser window taking you to the Proofpoint Secure website, this file is only associated with this particular secure - it will not allow you to login or open any other secure e- mails. If you click on "Cancel", no action will be taken and you will be returned to your inbox. Click Open and the following screen will be displayed. Page 3
4 Double click on the Click to read message box. First Time Users The first time you receive an encrypted from Century Bank, you will be asked to create your account to read secure . The following screen will be displayed. Page 4
5 Enter your first and last name. When you tab to Password, the Password Policy is displayed to identify the password requirements. The password you establish will not expire and can be used to open subsequent encrypted s sent to you from Century Bank. Page 5
6 doe Select a question and provide a corresponding answer to the selected question. This will be used to help you to reset your password if you forget it. Select the continue button. Page 6
7 The following window will open to display the message. Customer Service Century Bank P.O. Box 1507 Santa Fe, NM Phone: Please note there is a? Help button on the top right hand of the . If you click on this help button, you can browse the contents of the online help document. Logout will end the secure session. You can Reply or Reply all. Either of these actions sends a secure . You can also attach (Add) a file which will be sent back to the sender encrypted as well. You will be prompted to browse out to the file and then upload. You can retain a copy of the reply, by clicking on the Send Me a Copy box. However, when you try to open the at a later date, you will be redirected to the secure website where you will be required to login to open the saved copy. Page 7
8 When you click on reply or reply all, the following window will display to allow you to type a message back to the sender(s). FROM: SENT: 01/01/10 TO: SUB: Information about your account Customer Service When you select the send button, the following screen appears to notify you that the was sent encrypted. Page 8
9 You can either return to the message or logout of the secure session. Page 9
10 If you have already registered If you have already gone through the registration process, you will be prompted to sign in and provide your password to decrypt the message. ************** Once the correct password is entered, the secure is displayed. Page 10
11 If you do not logout of the session, the session will timeout after 30 minutes of inactivity. Page 11
12 Forgotten Passwords If you cannot remember the password you used when you registered your account, you can use the Forgot Password link on the login screen to create a new password for your account. The next screen displays and you are prompted for the answer to your secret question: Page 12
13 Once you answer the question correctly, you will get the password change screen and you can establish a new password. Page 13
14 If you cannot remember the answer to the secret question, you must call the sender of the message to have the account reset. Once the account is reset, you will be prompted to complete the registration screen again. Page 14
15 Gmail Accounts As a security precaution Gmail does not allow the download of several file types without zipping the contents first. HTML files happen to be one of those file types. You should see a link under the encrypted message box, Open as a Google Document similar to what is presented below. You should click to Download the attachment. Page 15
16 Gmail presents a File Download message box with a file name of SecureMessageAtt_html.zip. You must first download the.zip file and once the download is complete, select "Open" from the three options IE provides. This will open an explorer (or possibly a WinZip) window and then the.html file can be double clicked to access the secure message. Page 16
17 Select Open. Then select Click to read message. Page 17
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