G-Cloud Framework Service Definition. Information Distribution Service

Size: px
Start display at page:

Download "G-Cloud Framework Service Definition. Information Distribution Service"

Transcription

1 G-Cloud Framework Service Definition Version: 1.2 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE Tel: Fax: Internet:

2 1. SERVICE OVERVIEW Acuma s (IDS) provides a cost effective enterprise level information distribution and scheduling platform. Based on Acuma s Acusend engine, the service works with major Business Intelligence products and document formats, intelligently personalising content in to the required format. Users can access content through a large variety of distribution media including portals, , fax, print and SMS. SMS Fax Print Web & XML Archiving SMS Fax Print Web and Portal File Acusend TM Document Library, User Profiles, Distribution Rules, Security & Audit Trail SQL Business Objects Cognos Hyperion Essbase Business Intelligence (BO,Cognos,Excel, Oracle,Crystal, QlikView, Dash..) Corporate Corporate Databases Databases (Oracle, (Oracle, SQL, (Oracle, DB2 SQL2000,..) DB2 DB2..)..) Print stream Legacy Print Excel, Word Powerpoint Office (Excel, Word, Powerpoint, OpenOffice..) Generic Static Information The service is fully managed and can be easily scaled up or down in terms of the number of users to meet changes in demand. In addition it can be quickly flexed in terms of data storage requirements and performance as needed. The service is available at Impact Levels IL0, IL1, IL2 and IL3. 2. UNDERLYING INFRASTRUCTURE The service is based on infrastructure provided by Skyscape and guarantees a minimum set of resources in terms of CPU processing power, storage and memory. These can be scaled up temporarily or permanently as needed. Depending on availability requirements the service is provided from one or two UK Data Centers which provide Tier 3+ capabilities. The cloud deployment model is Private in the sense that only UK Government customers can use it. Depending on the Impact Level required it can be connected to Internet, GCSx, VPN or Point-to- Point. Commercial In Confidence Page 2 of 6

3 3. INFORMATION ASSURANCE The service is available at Impact Levels IL0, IL1, IL2 and IL3. The service is delivered from preaccredited infrastructure and connected to an appropriate Government network and / or the Internet. Hardening and patch compliance is maintained in line with the code of connection and CESG documentation including all relevant Good Practice Guides. Acuma and Skyscape reserve the right to disable or remove service instances that can be proved to cause a security risk. 4. BACK-UP AND DISASTER RECOVERY Where the customer opts for Back-up and Disaster Recovery the standard service provides for backups to disk once a day, with back-ups retained for 14 days. Back-ups are limited to non-persistent VMDK image of the VM. Recovery of a VM image should be completed within 4 working hours of the request. Request for restoration of a back-up is made via the Acuma Service Desk. A high availability option is also offered in which case the VM image is replicated in real time to a second UK Data Center. In the event of a primary site failure, fail-over is automatic. 5. ON BOARDING Acuma has a standard set of procedures for initiating the service. These are summarised below. - Agree Service options, scope and SLAs - Agree Security model - Configure infrastructure - Configure Acusend - Establish and test connectivity to data sources - Configure user objects - Establish and test connectivity to end users - Start service 6. OFF BOARDING The standard set of procedures for closing the service is summarised below: - Back up all customer data to portable storage - Securely transfer data to customer - Customer validation of transferred data - Remove service instance (i.e. no trace of customer components) - Customer verification of service instance removal Commercial In Confidence Page 3 of 6

4 7. PRICING AND OPTIONS For full details of pricing and options, please see Skyscape Cloud Services G-Cloud offerings. Please note: - Availability can be increased to 99.99% using 2 Data Centres - Increased levels of Service Management are available (see below) - Alternative Operating System, Database Platform, ETL Platform and BI Platform can be selected and individual quotations provided. - Minimum contract period is 12 months - Off Boarding costs are negotiated on a case-by-case basis and depend on the amount of data to be extracted, type of media and secure transportation method. 8. SERVICE MANAGEMENT The service includes a standard level of Service Management with the following features: - Acuma Service Desk available at standard England & Wales working hours - Incident management including liaison with Skyscape and agreed escalation routes - Agreed SLAs (standard SLAs for incident management shown below) - Agreed maintenance windows - Agreed change control process with agreed maximum number of changes per month - Publication and implementation of service roadmap including any upgrades, patches etc required Standard incident management SLAs are as follows: Priority: Critical - Mission Critical Initial response time: 1 hour. Target resolution time: within 1 working day. Priority: 1 - Urgent issue affecting the whole user community, requires immediate action. Initial response time: 1 hour. Target resolution time: 24 working hours. Priority: 2 Issue inhibits a user; there is a serious issue within a specific function. Initial response time: 4 hours. Target resolution time: 3 working days. Priority: 3 - Issue is not seriously affecting a user, does not require immediate attention. Initial response time: 8 hours. Target resolution time: 5 working days. Priority: 4 - Cosmetic issues and information only queries. Initial response time: 24 hours. Target resolution time: as agreed at time of call. Enhanced Service Management is also available including:- - 24x7 support - Out of hours support - Weekend support - Peak period support (e.g. month end) Commercial In Confidence Page 4 of 6

5 9. FINANCIAL RECOMPENSE The calculation of Service Credits will be negotiated and agreed on a customer by customer basis to reflect the level of service required and the customer s specific installation/configuration. A maximum of 10% of annual service fee will be placed at risk should Acuma fail to meet the mandated Availability SLA. 10. TRAINING Training is not offered as an intrinsic element of the Business Intelligence service. However the service can be used in conjunction with Acuma s Training Service. 11. ORDERING & INVOICING Customers should contact Acuma according to the details available on the G-Cloud portal to discuss their requirements. A Purchase Order is required before the service can be initiated. Invoices are produced monthly in arrears. 12. TERMINATION TERMS There is a minimum contract period of 12 months. Thereafter customers may discontinue use of the service at any time with 1 months notice. Acuma reserves the right to discontinue provision of the service in the event of: - Non-payment - Breach of contractual terms and conditions - Breach of security that has affected or may affect other clients 13. DATA EXTRACTION AND REMOVAL The Off Boarding process includes full data extraction and removal. All customer generated data will be returned to the customer according to customer preferences for type of media and transportation and subject to the requirements of the service Impact Level. Once the extract is verified by the customer all customer data is purged and destroyed and the service instance removed. Off Boarding costs are agreed on a customer-by-customer basis depending on data volumes, preferred media, security constraints etc. 14. SERVICE MIGRATION Service Migration is not offered as an intrinsic element of the Business Intelligence service. However costs and processes for migration to another service can be negotiated on a customer-by-customer basis. Commercial In Confidence Page 5 of 6

6 15. CONSUMER RESPONSIBLITIES All service users and the customer in general will be responsible for: - Enforcing agreed service usage guidelines - Enforcing agreed security model including the non-disclosure of user credentials to other organisations or individuals - Informing Acuma of any actual or suspected breaches of security - Preventing the distribution of data, Business Intelligence content, reports or any other output beyond the agreed and authorised user community. 16. TECHNICAL REQUIREMENTS A recommended client-side technical specification will be produced on a customer-by-customer basis depending on requirements. Bandwidth required for connectivity to data sources and bandwidth required per user will depend on several factors which vary significantly from customer-to-customer. 17. TRIAL AND FREE SERVICES Acuma will make a trial service available on an ad-hoc basis according to the requirements of customers and potential customers. Whilst trial services will generally be provided free of charge, Acuma reserves the right to negotiate a trial fee depending on the resource profile of the service required by the customer. Commercial In Confidence Page 6 of 6

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

IBM Web Server as a Service

IBM Web Server as a Service IBM Web Server as a Service Service Definition IBM G-Cloud Web Server as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a Web Server

More information

IBM Database as a Service

IBM Database as a Service IBM Database as a Service Service Definition IBM G-Cloud Database as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a versatile (relational

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

End-User Remote Support and Helpdesk Services

End-User Remote Support and Helpdesk Services End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...

More information

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services MANAGED CLOUD INFRASTRUCTURE www.easynet.com Bronze Disaster Recovery Services G-Cloud Service Definition September 2013 Company Information Easynet Global Services Limited registered office Chancellor

More information

G-Cloud Framework Service Definition. SAP HANA Service

G-Cloud Framework Service Definition. SAP HANA Service G-Cloud Framework Service Definition Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE Tel: 0870 789 4321 Fax: 0870 789 4250 E-mail: information@acuma.co.uk

More information

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition Informed Solutions InformedINSIGHT Big Data V1.0.0 **PROTECT COMMERCIAL** London 11 Old Queen Street, Westminster, London, SW1H 9JA, UK Tel: +44(0)20 3042 2000 Fax: +44(0)20 3042 2015 www.informed.com

More information

Vodafone Cloud Storage

Vodafone Cloud Storage Vodafone Cloud Storage Overview Vodafone Cloud Storage gives you another, more flexible way to store data. It s available on G-Cloud and it s: Flexible you can decide how and where to store your data Fast

More information

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

Vodafone Primary Storage NAS

Vodafone Primary Storage NAS G-Cloud 6 Primary Storage NAS Service Definition Vodafone Primary Storage NAS Overview Vodafone Primary Storage Network Attached Storage (NAS) gives you a flexible way to provide file storage for your

More information

Secure Remote Access Service (IL2 & IL3)

Secure Remote Access Service (IL2 & IL3) Secure Remote Access Service (IL2 & IL3) Contents Service Definition... 3 An Overview of the Managed Remote Access Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

2. Consultancy and Support

2. Consultancy and Support G-Cloud Services 4 Service Definition Grant Management Services Lot 3 1. CC Grant Tracker 2. Consultancy and Support Submitted By: Dave Allan CC Technology Ltd 375 West George St Glasgow G2 4LW dave.allan@cctechnology.com

More information

Introduction to Centerprise International Limited

Introduction to Centerprise International Limited RM1557vi Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing company, specialising in designing and building

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

G-Cloud Framework Service Definition. Master Data Management and Identity Resolution Service

G-Cloud Framework Service Definition. Master Data Management and Identity Resolution Service G-Cloud Framework Service Definition Master Data Management and Identity Resolution Service Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

G-Cloud Video Services Service Definition

G-Cloud Video Services Service Definition G-Cloud Video Services Service Definition COMMERCIAL IN CONFIDENCE Registered office: Vodafone House, Berkshire, RG14 2FN, England. Registered in England No. 1471587 Page 1 of 11 Contents 1. Service Definition

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

ROLE PROFILE. Business Function: Software Operations Managed Cloud Services eg s Head Office, Dunston Business Village, Staffordshire

ROLE PROFILE. Business Function: Software Operations Managed Cloud Services eg s Head Office, Dunston Business Village, Staffordshire ROLE PROFILE Job Title: MCS Service Manager Grade/Salary Banding: Reporting To: Head of Software Operations Business Function: Software Operations Managed Cloud Services Location eg s Head Office, Dunston

More information

Firewall Administration and Management

Firewall Administration and Management Firewall Administration and Management Preventing unauthorised access and costly breaches G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Protects Systems and data... 2 Optimise firewall

More information

SQL Server Database as a Service (DBaaS)

SQL Server Database as a Service (DBaaS) SQL Server Database as a Service (DBaaS) Contents 1 SQL Server Database as a Service...2 2 Service Definition...3 2.1 Customer On-Boarding... 4 2.2 Event & Incident Management... 4 2.3 Request Fulfilment...

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

Security Consultants / Security Managed Services

Security Consultants / Security Managed Services Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING

More information

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...

More information

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd. Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions

More information

G-Cloud Framework Service Definition. Continuous Integration Service

G-Cloud Framework Service Definition. Continuous Integration Service G-Cloud Framework Service Definition Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE Tel: 0870 789 4321 Fax: 0870 789 4250 E-mail: information3@acuma.co.uk

More information

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open

Dedicated Compute Cloud. Lot 1 - Infrastructure as a Service. Version: 1.0, Issue Date: 09/12/2014. Classification: Open Dedicated Compute Cloud Version: 1.0, Issue Date: 09/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating this Response,

More information

SERVICE DEFINITION. G-Cloud 7 MANAGED SERVER. Classification: Open

SERVICE DEFINITION. G-Cloud 7 MANAGED SERVER. Classification: Open SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material

More information

Vodafone secure mail services

Vodafone secure mail services Vodafone secure mail services Overview The G-Cloud Mail service is a business-class email system based on Microsoft Exchange. It provides a secure and robust email service, and includes an inbox, calendar,

More information

SharePoint Administrator

SharePoint Administrator SharePoint Administrator Location: [Asia & Pacific] [Malaysia] [Petaling Jaya] Category: Information Technology Job Type: Fixed term, Full-time PURPOSE OF POSITION: SharePoint Administrators are responsible

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution.

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution. Microsoft Exchange Service Definition Service Description Hosted Exchange 2010 is a secure business-class email messaging and collaboration service designed to make it possible for you and your employees

More information

Managed Desktop Services Windows and OS X

Managed Desktop Services Windows and OS X Managed Desktop Services Windows and OS X Contents 1 Introduction to Managed Desktop Services...2 2 Service Definition...3 2.1 Functionality & Features - Windows... 3 2.2 Functionality & Features OS X...

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

CareFirst: Service Definition

CareFirst: Service Definition CareFirst: Service Definition Page 1 of 11 Contents 1. Service Overview... 3 2. Information Assurance... 4 3. Details of the level of backup/restore and disaster recovery that will be provided... 4 4.

More information

Remote Access Service (RAS)

Remote Access Service (RAS) Remote Access Service (RAS) Contents 1 Introduction to Remote Access Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Access Methods... 3 3 Differentiators...4 4 Commercials...5

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 5 Information assurance... 5 Details of the level of backup/restore

More information

Optimised Managed IT Services, Hosting and Infrastructure. Keep your business running at peak performance

Optimised Managed IT Services, Hosting and Infrastructure. Keep your business running at peak performance Optimised Managed IT Services, Hosting and Infrastructure Keep your business running at peak performance Managed Services from your Trusted Advisor Looking for comprehensive, expert support? As a trusted

More information

service description Email, SharePoint and File Archive in the Cloud Software as a Service

service description Email, SharePoint and File Archive in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Email, SharePoint and File Archive in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing...

More information

IPL Service Definition - Data Recovery, Conversion and Migration

IPL Service Definition - Data Recovery, Conversion and Migration IPL Proposal IPL Service Definition - Data Recovery, Conversion and Migration Project: Date: 10 April 2014 Issue Number: V1 Customer: Crown Commercial Service Page 1 of 10 IPL Information Processing Limited

More information

Information Security Policy September 2009 Newman University IT Services. Information Security Policy

Information Security Policy September 2009 Newman University IT Services. Information Security Policy Contents 1. Statement 1.1 Introduction 1.2 Objectives 1.3 Scope and Policy Structure 1.4 Risk Assessment and Management 1.5 Responsibilities for Information Security 2. Compliance 3. HR Security 3.1 Terms

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Microsoft Cloud Business Applications

G-CLOUD FRAMEWORK SERVICE DEFINITION. Microsoft Cloud Business Applications G-CLOUD FRAMEWORK SERVICE DEFINITION Microsoft Cloud Business Applications Table of Contents 1 Cloudhub360... 3 2 SERVICE OVERVIEW & SOLUTION... 3 3 INFORMATION ASSURANCE... 4 4 BACKUP/RESTORE AND DISASTER

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

G Cloud 4 Service Definition Document: CDG Common Digital Platform

G Cloud 4 Service Definition Document: CDG Common Digital Platform G Cloud 4 Service Definition Document: CDG Common Digital Platform Table of Contents 1.0 Document Introduction... 3 2.0 Service Definition: CDG Common Digital Platform... 3 2.1 Benefits of the Common Digital

More information

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5

More information

Niche/Savvis SaaS. Service Definition Document

Niche/Savvis SaaS. Service Definition Document 23 rd September, 2013 Niche/Savvis SaaS Overview Core Features Additional Features Niche SaaS provides for the administration, management and support of Niche Technology s Niche Records Management System

More information

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are:

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are: Liaison Technologies BPM, Data and Integration Consulting Service Definition Liaison has for many years provided Strategic and Implementation consultancy around BPM, Data and Integration. Whilst Liaison

More information

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this

More information

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

USER EXPERIENCE MONITORING Service Definition

USER EXPERIENCE MONITORING Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition GPS G-Cloud Lot 4: Contents 1 Introduction... 3 2 Service... 4 2.1 Cloud Consultancy Overview... 4 2.2 Information assurance... 5 2.3 Backup/Restore and Disaster Recovery... 6 2.4 On-boarding and Off-boarding...

More information

Cloud Migration Services

Cloud Migration Services Cloud Migration Services Aiding a smooth transition to the cloud G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Lift-and-Shift Migration... 2 Lift-and-Refit Migration... 3 Cloud Modernization...

More information

Williamson County Technology Services Technology Project Questionnaire for Vendor (To be filled out withprospective solution provider)

Williamson County Technology Services Technology Project Questionnaire for Vendor (To be filled out withprospective solution provider) Williamson County Technology Services Technology Project Questionnaire for Vendor (To be filled out withprospective solution provider) General Project Questions Please provide the proposed timeline estimate:

More information

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open Data Warehouse as a Service Version: 1.1, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no

More information

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to

More information

CLOUD DESKTOP Service Definition

CLOUD DESKTOP Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

NETWORK MONITORING & ALERTING SERVICES SERVICE DEFINITION

NETWORK MONITORING & ALERTING SERVICES SERVICE DEFINITION NETWORK MONITORING & ALERTING SERVICES Complete IT Support for Business Westgate IT Network Monitoring & Alerting Services: Service Definition Service Name Network Monitoring & Alerting Services Overview

More information

CLOUD SERVICE SCHEDULE

CLOUD SERVICE SCHEDULE CLOUD SERVICE SCHEDULE 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule, unless

More information

Service Description Document Management in the Cloud

Service Description Document Management in the Cloud Service Description Document Management in the Cloud Product Overview Document Management in the Cloud enables an organisation to acquire a subscription based Document management application in a rapid

More information

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service Lot 4 Specialist Cloud Services Lot 4 Specialist Cloud Service Questmark Ltd Video Conferencing Small Meeting Room Service QUESTMARK LIMITED Park House, 104 Derby Road, Long Eaton, NG10 4LS Telephone:

More information

service description Document Management in the Cloud Software as a Service

service description Document Management in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Document Management in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing... 4 Trial service...

More information

Infrastructure as a Service IL0, IL2 and IL3 G-Cloud Lot1 IaaS

Infrastructure as a Service IL0, IL2 and IL3 G-Cloud Lot1 IaaS Infrastructure as a Service IL0, IL2 and IL3 G-Cloud Lot1 IaaS Account Director: Name Surname Contents Page: Introduction... 2 SCC Cloud Solutions... 2 Information Principles for the UK Public Sector...

More information

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may

More information

G-Cloud Service Definition. Atos Oracle Database Upgrade

G-Cloud Service Definition. Atos Oracle Database Upgrade G-Cloud Service Definition Atos Oracle Database Upgrade Database Upgrade for SCS While providing a technical database upgrade facility, Atos also assist organisations in maximising the benefits from the

More information

IBM Smartcloud Managed Backup

IBM Smartcloud Managed Backup IBM Smartcloud Managed Backup Service Definition 1 1. Summary 1.1 Service Description The IBM SmartCloud Managed Backup service provides public, private and hybrid cloudbased data protection solutions

More information

G-Cloud Service Definition. Atos Data Quality Audit SCS

G-Cloud Service Definition. Atos Data Quality Audit SCS G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly

More information

Business Intelligence as a Service for the G-Cloud

Business Intelligence as a Service for the G-Cloud Service Definition The name of the Service is: Business Intelligence as a Service An overview of Business Intelligence (BI) as a Service The BI service supports intelligent decisions by business users

More information

Infrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup

Infrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup Infrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup Contents 1 Introduction to Infrastructure as a Service...2 2 Service Definition...3 2.1 Compute... 3 2.2 Secure Storage...

More information

Our Server Support. Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015

Our Server Support. Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015 Our Server Support Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015 Telephone Sales and Accounts 0161 232 0001 Technical Support 0161 232 0125 Email

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

Document Version. January 2013

Document Version. January 2013 Service and Technical Description Vendor Access Network Providers (VAN) January 2013 Contents Vendor Access Network Providers (VAN)... 1 Contents... 2 Document Version... 3 1. Introduction... 4 1.1. Purpose

More information

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Server. Lot 2 - Platform as a Service. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Server Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Bramble.cc Konetic - Applicant Tracking/eRecruitment

Bramble.cc Konetic - Applicant Tracking/eRecruitment www.bramble.cc www.konetic.com Service 9 Bramble.cc Konetic - Applicant Tracking/eRecruitment Delivery partner name Konetic Limited An overview of the G-Cloud Service (functional, non functional) Konetic

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

ERPaaS Service Description Lot 3

ERPaaS Service Description Lot 3 ERPaaS Service Description Lot 3 Government Procurement Service G- Cloud 4 Submission Lot 3 SaaS September 2013 Contents 1. An overview of the G- Cloud Service... 1 1.1. Overview... 1 1.2. Functional Footprint...

More information

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and

More information

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Software Development for Cloud Implementations - Service Definition

Software Development for Cloud Implementations - Service Definition Software Development for Cloud Implementations - Service Definition 1 Terms of Reference This Service Definition describes the Software Development Services offered as Specialist Cloud Services by Professional

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Business Process Management

More information

Carahsoft End-User Computing Solutions Services

Carahsoft End-User Computing Solutions Services Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Bronze Package Managed Services Package Options # of Desktops to be Managed Desktop Type Duration of Services

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information