G-Cloud Framework Service Definition. Master Data Management and Identity Resolution Service

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1 G-Cloud Framework Service Definition Master Data Management and Identity Resolution Service Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE Tel: Fax: Internet:

2 1. SERVICE OVERVIEW For programmes, projects and solutions focused on one or more of the following subject areas, the Acuma s provides a cost-effective method of using Acuma s wealth of experience and expertise to design and develop solutions: - Data integration including: o Extraction, Transformation and Loading (ETL) o Enterprise Application Integration (EAI) o Enterprise Information Integration (EII) o Identity Resolution - Data Management including: o Master Data Management (MDM) o Reference Data Management o Metadata Management o Data quality management - Business Process Management including: o Workflow o Process Modelling o Service Orchestration o Business Activity Monitoring o Agile Systems Integration - Information Management including: o Corporate Data Modeling (CDM) o Information Governance and Stewardship Master Data Management and Identity Resolution solutions allow you to create a single version of the truth for Product and Customer data and other enterprise-wide reference data. They assist in improving data quality and governance and reducing duplication and discrepancies across the organisation, thereby saving time and money. Identity Resolution is invaluable in helping organisations understand the full history of an individual s activity across multiple operational systems, reporting databases and data repositories. As specialists in all aspects of Management Information and Data Integration, Acuma are able to help you understand what your business needs in relation to Master Data Management and Identity Resolution and how these align to key elements of your organisation s or department s wider strategy and objectives. Our experienced consultants can support every stage of the design and build of a solution from information strategy and the design of a data governance framework, data analysis, data quality assessment, monitoring and on-going improvement, data integration and the design and implementation of Identity Resolution business rules and manual Identity Resolution business processes. Utilising our LPI Gold Accredited training team, we are able to train your users at all levels, from administrator and data steward to consumer, to become self-sufficient. Acuma is a specialist provider of information management solutions and services, and have a number of other G-Cloud services which relate to this area; namely Business intelligence service, Information distribution service, Design authority service, Project and programme management service, Business analysis service, Design and development service, Deployment service, Service Management Service, Training service, Strategy and Implementation service, Application development service, Systems integration service, Open source design and build service, Oracle Fusion Middleware design and build service. Master Data Management and Identity Resolution implementations of any size require a complex array of different components, technologies and standards and they generally need to integrate and co-exist with other systems. Acuma is a veteran of many hundreds of enterprise scale implementations in both the private and public sectors and has expertise in a number of proprietary and Open Source product sets. Acuma therefore has the broad range of skills and expertise needed Commercial In Confidence Page 2 of 8

3 to ensure that organisations successfully deploy and exploit these solutions to maximise business benefit and return on investment (ROI). Commercial In Confidence Page 3 of 8

4 2. MASTER DATA MANAGEMENT AND IDENTITY RESOLUTION APPROACH Acuma s approach to the delivery of Master Data Management and Identity Resolution solutions is founded on our experience of delivering these solutions over a number of years. The detailed definitions of the different elements of our end-to-end service are presented in Acuma s other G-Cloud services as follows: Strategy & Implementation Service Definition of a strategy, vision and roadmap for Information Management which seeks to meet business objectives through the information management strategy Business Analysis Service Assessing, clarifying, analysing, challenging and documenting business requirements at both a strategic and detailed level Design & Development Service and Open Source Design & Build Service Designing and building successful solutions capable of meeting current and future business needs across Open Source and Closed Source solutions Testing Service The definition and delivery of effective testing strategies and solutions for a wide variety of solutions. Deployment Service Deploying systems, services, upgrades, patches and customisations across Open Source and Closed Source solutions. Project & Programme Management Service Management of large-scale programmes and projects to ensure expectations in terms of budget, time-scales and solution utility are met Training Service Training both technical and business users via a variety of training methods including classroom training, skills transfer, CBT, web or blended learning Service Management Service Managing services such as day-to-day operation, preventative maintenance, incident management and change control across Open Source and Closed Source solutions Application Development Service Provides expertise in the design and build of solutions on traditional platforms and mobile devices, utilising universally recognised development technologies such as.net and Java, as well as a range of Open Source products Systems Integration Service Provides expertise in the integration of disparate applications to deliver enhanced business performance and effective information exchange as part of an integrated solution. Acuma s expertise encompasses all the major systems integration approaches such as enterprise application integration Commercial In Confidence Page 4 of 8

5 (EAI), enterprise information integration (EII), batch (ETL) integration, message based / service bus / SOA integration and Business process management (BPM). Oracle Fusion Middleware Design & Build Service Provides expertise in the design and build of solutions utilising Oracle Fusion Middleware including Oracle Business Process Management (BPM), Oracle Business Activity Monitoring (BAM), Oracle SOA Suite, Oracle Business Rules (OBR), Oracle BPEL Process Manager, Oracle Service Bus (OSB), Oracle Enterprise Repository, Oracle WebCenter, Oracle Application Development Framework (ADF), Oracle Universal Content Management (UCM), Oracle Exalogic, Oracle WebLogic Server, Oracle Coherence, Oracle Event Processing (OEP), Oracle Access Management (OAM) and Oracle Identity Management (OIM) Commercial In Confidence Page 5 of 8

6 3. SERVICE IMPLEMENTATION APPROACH Whether the is implemented standalone or in combination with other Acuma services, the basic approach to providing the service is the same: - Understand the client s business and business strategy by: o Reviewing relevant material in advance (E.g. strategy documents) o Clarification workshop(s) o Presenting back Acuma s understanding - Understand the client s technical landscape and strategy by: o Reviewing relevant material in advance (E.g. enterprise architecture documents) o Carrying out a Technical Assessment o Clarification workshop(s) o Presenting back Acuma s understanding - Understand detailed requirements for the solution(s) in scope by: o Reviewing relevant material in advance such as: Functional Requirements specification Non-Functional Requirements specification Programme / Project Plans Design documents produced to date (assured or not) o Clarification workshop(s) - Agree Terms of Reference (i.e. what it has responsibility for) by: o Producing and presenting draft ToR o Re-drafting based on formal feedback o Sign-off by the client - Agree Service Design (i.e. how the service will operate including SLAs) by: o Producing and presenting draft Service Design o Re-drafting based on formal feedback o Sign-off by the client - Implement Service Commercial In Confidence Page 6 of 8

7 4. SERVICE DESIGN The Service Design for the is based on a template which includes: - Service Catalogue (what service elements are in scope) - Service Implementation Plan (schedule of key activities including those listed above) - Governance structure (where the sits in relation to governance bodies) - Roles and Responsibilities - Standard Operating Procedures as they relate to the Master Data Management and Identity Resolution Service - Service Levels (E.g. ratio of system test activity to development activity) - Risk and Issue Management process including escalation routes - Service Review process and schedule Commercial In Confidence Page 7 of 8

8 5. PRICING The Acuma is based on resources charged at daily rates according to the pricing matrix submitted to the G-Cloud portal. The resource mix and number of days needed will be discussed with each client and tailored to fit specific requirements. Commercial In Confidence Page 8 of 8

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