Message from General Manager

Transcription

1 Message from General Manager I am pleased to welcome you to the Landmark Family. Right here, you are situated at the business and leisure hub of the Lufthansa Commercial Circle and you can experience the superb location in addition to the comfort,convenience and care provided by us. Since the beginning, most of those who joined our big family have made out-standing developments and this has been a source of happiness and pride for me. I believe you will also be able to share in the joy and honour with us. Zhu Li General Manager Beijing Landmark Towers Co.,Ltd 1

2 Beijing Landmark Towers Office Towers-Tenants' Handbook A Brief Introduction to Landmark Office Towers 1. Management of the Office Towers 1.1 Leasing and Property Management Department 1.2 Comments 2.Tenants Move-In 2.1 Keys 2.2 Moving In 3.Mechanical and Electrical Equipment 4. Facilities and Services 4.1 Application for Telephone/Fax/ISDN/DDN 4.2 Company Directory 4.3 Mailing Address 4.4 Payment 4.5 Canteen for Tenants 4.6 Postal Service 4.7 Cleaning of the Leased Area 4.8 Service Lift 4.9 Garbage 4.10 Car Park 4.11 Bicycle Shed 4.12 Electricity and Fire Control 4.13 Moving Out 4.14 Security 4.15 Removal of Bulky or Valuable Items 4.16 Emergency Tenant Contact List 4.17 TV Programs Receiving 4.18 Pest Control Service 2

3 4.19 Redecoration 5.Rules and Regulations of Office Towers 6. Traffic 7. Emergencies 7.1 Fire Prevention 7.2 Fire Alarm 7.3 Crime Prevention 7.4 Power Cut 7.5 Lift Failure 7.6 Accident / Crime 8. Environmental Protection Proposal 9. Comprehensive Service Facilities 9.1 Landmark Hotel 9.2 Landmark Apartments 9.3 Shopping Arcade 9.4 Bakery 9.5 Bank of China 9.6 Post Office 9.7 Florist 9.8 Business Centre 9.9 Tour Counters 9.10 Clinic 9.11 Fitness Centre 9.12 Hair Salon 9.13 Beauty Salon 9.14 Supermarket 9.15 Landmark Convention Centre 9.16 Food and Beverage Outlets 3

4 9.17 Golden Star Night Club A Brief Introduction to Landmark Office Towers Welcome to moving in Landmark Office Towers! Beijing Landmark Towers is located at the heart of the Lufthansa business district, which is adjacent to the Embassy District and the Airport Expressway. It comprises a 4-star hotel, service apartments, office towers, shopping arcade, restaurants, convention centre and entertainment outlets. The office towers provides good communication system, central air-conditioning system, mechanical and electrical system, security and fire control system, and professional property management service. This Tenants' Handbook introduces the facilities, services, and regulations of our building. Please keep this Handbook for your future reference. 1. Management of the Office Towers 1.1 Leasing and Property Management Department Leasing and Property Management Department is responsible for leasing, moving in, and property management service. Leasing Office: ext / 5230 / 5232 Customer Service Centre: ext / Comments Should you have any feedback on facilities or services, please contact Leasing and Property Management Department. Tenants are required 4

5 to leave their names, company names and telephone numbers for our follow up and feedback. 2. Tenants Move-In 2.1 Keys 1)The keys of offices are managed by tenants. Tenants are required to provide one set of office keys to our Security Department for safekeeping and use in the event of emergency at non-office hours. 2)Tenant is required to provide an "Emergency Contact" to the Leasing and Property Management Department in case for contact under emergency situation at non-office hours. 3)The Security Department reserves the right to enter the premises with tenants keys when emergency situation requires after receiving tenants permission. 2.2 Moving In Please use service lift to move in the office furniture and notify the Leasing and Property Management Department in advance for necessary help and arrangement. Tenant is suggested to choose a reliable moving company. The moving company is required to provide following relevant information. 1)Name of company; 2)Estimated arrival time; 3)Vehicles' registration number; 4)List of items to be moved in, e.g. appliance or furniture. 5

6 Tenants should monitor the moving-in process. Tenants are responsible for damages caused by the moving company while moving in. 3. Mechanical and Electrical Equipment The Office Tower is equipped with central air conditioning system and the normal service hours is from 8:00 am to 6:00 pm, Monday to Friday (except public holidays). Should you require an overtime air-conditioning service, please contact the Customer Service Centre of the Leasing and Property Management Department 24 hours in advance, and fill in application form. The electricity supply capacity is 45W/m 2 or 220V. Please ensure the set up of your electrical appliances is under this limit. The Office Towers has an automatic fire alarm system and emergency generator system that supports the emergency lighting and fire-fighting systems in emergency situation. 4. Facilities and Services 4.1 Application for Telephone / Fax / ISDN / DDN Please contact the Leasing Office of the Leasing and Property Management Department. 4.2 Company Directory The tenants should submit a copy of their company registration certificate issued by the Beijing Administration for Industry and Commerce to the Leasing and Property Management Department 6

7 together with the company's English and Chinese name and leased office unit number. The Leasing and Property Management Department will put a nameplate in uniformed type and style at the main directory board in the Office Lobby and the lift lobby of the floor, where the tenant is located. For 1st application is free of charge and subsequent application, there is a charge. For charge standard, please contact the Leasing Office of the Leasing and Property Management Department. 4.3 Mailing Address Address: No 8 North Dongsanhuan Road,Chaoyang District Block 4 or 6 Unit No., Tower 1 or 2, Beijing Landmark Towers Office Building, Beijing China 4.4 Payment Tenants pay charges according to the bill issued by Accounts Department of Beijing Landmark Towers. 1) Tenants can pay by cash or cheque or credit card at the Accounts Department located at Room 460, 4th floor, Service Apartment. Office hours: 8:30 am - 5:00 pm Monday - Friday(except public holidays) Tel: ext / 5314 / 5331 / ) At the hotel or apartment reception at any time (please bring the bill). Hotel Reception: ext. 81 7

8 Apartment Reception: ext. 86 / ) By bank transfering accounts as stated in the bill 4.5 Canteen for Tenants Located on the Basement 1 of Hotel, the staff canteen serves lunch for the tenant's staff during 11:00 am to 2:00 pm. The meal tickets are sold at the office of Staff Canteen during 11:30 am to 1:00 pm on every Monday, Wednesday and Friday. 4.6 Postal Service The Leasing and Property Management Department will sort and distribute the arrived mails for tenants. For convenient sake, please submit a list of newspaper, magazines and postal subscriptions to the Leasing and Property Management Department so as to provide a speedy distribution. Please inform your clients to write Tower 1 or 2 when they write address. 4.7 Cleaning of the Leased Area Please contact the Customer Service Centre of the Leasing and Property Management Department if your company requires cleaning service for your company's premises. Such cleaning is a charged service. 4.8 Service Lift Tenants should transport bulky items such as decoration materials, tools, furniture etc. by cargo service lift and passage, and inform the 8

9 Customer Service Centre of the Leasing and Property Management Department 24 hours in advance. Please comply with the following time arrangement. Goods or other heavy items transport: 8:00 am -10:00 pm Decoration trash removes: 7:00 pm - 10:00 pm The Leasing and Property Management Department reserves the right to stop any misuse of cargo service lift and would claim the responsible party for damages if so happens. 4.9 Garbage The Leasing and Property Management Department is responsible for public area cleaning, any comments please contact ext / Tenants are advised to leave their garbage to the sorted waste bin near the toilet area at the floor where your premises are located Car Park Landmark Office Towers provides a reasonable number of parking permits for tenants, both on the surface and underground in accordance to the area leased by the tenants. The following documents are required for parking permit application: -Copy of vehicle license -Copy of insurance policy -Reference letter from tenant -Required parking fee 9

10 - Required parking permit deposit Parking permits can be applied at the Leasing office of the Leasing and Property Management Department. Landmark Towers is not responsible for any damage or lost of cars in the car park. Please return the expired parking permit in order to renew or refund of deposit Bicycle Shed Landmark bicycle shed is opened for office tenants free of charge, and Landmark Towers is not responsible for any damage or lost of the bicycles Electricity and Fire Control To ensure tenants' safety, the Leasing and Property Management Department, Security Department and Engineering Department will carry out safety inspections periodically, and will notify the tenants about any potential safety risks in tenants' premises. Please ensure your company complies with the safety regulations of Landmark Towers Moving Out If the tenant decided to move out upon the expiry or termination of the lease with Landmark Towers, please inform the Customer Service Centre of the Leasing and Property Management Department three ( 3 ) working days before the move-out date for necessary 10

11 arrangement. It is recommended to leave your new address and telephone numbers for us to forward any mail or message Security Landmark Office Towers has 24-hour security patrol, fire alarm and CCTV system for monitoring the whole building. In order to ensure safety of the building during non-office hours, please register at the reception with your ID (such as passport or national ID card) if you need to enter our building during non-office hours (7:00 pm to 7:00 am, Monday to Friday, and whole day for Saturdays, Sundays and Public Holidays) Removal of Bulky or Valuable Items If the tenant need to remove bulky or valuable items from their premises, he or she should prepare a list which specify the items' description and number of such items to be removed with the tenant's company chop on this list. Then he or she should bring such list to the Leasing Office of Leasing and Property Management Department which is located at Tower 1 Basement 1 Office during office hours for verification. Tenant should show this verified list of items to be removed while the items are to exit our building. In order to prevent any possible delay, tenants are advised to prepare and submit such list 1 working day prior to the removal of the items Emergency Tenant Contact List 11

12 Tenants are required to submit an emergency contact name list (minimum of two names) to the Leasing and Property Management Department. The persons on the list should have authority to make decisions on emergency matters to the leased area. The tenant should notify the Customer Service Centre of the Leasing and Property Management Department in time for any changes of the name list. Under emergency condition, the Leasing and Property Management Department will contact the concerned personnel according to the list TV Programs Receiving Landmark Office Towers provides satellite TV programs services. Please contact the Leasing Office of the Leasing and Property Management Department for application of satellite TV programs receiving. Tel: ext / 5230 / Pest Control Service The Leasing and Property Management Department provides regular pest control service to both the public area and the tenants' leased area Redecoration/or Fitting-Out Work Please submit a written application to the Leasing Office of the Leasing and Property Management Department with renovation proposal for redecoration/or fitting-out work. Tenants can only start the redecoration/or fitting-out project when it is approved by Landmark 12

13 Towers. For details of the regulations regarding these work, please refer to our renovation guide book or contact the Leasing and Property Management Department at ext. 5012/5230/ Rules and Regulations of Office Towers 1) All tenants and their visitors are requested to follow the rules and regulations of Landmark Office Towers. 2) The following persons will be refused to enter the office building. -inappropriate dressed; -Drunk; -Carry pets or other animals; -Carry weapons or dangerous goods 3) Do not spit and litter. 4) Do not play in the lifts. 5) Do not use the passenger lifts for heavy or bulky goods transportation. 6) Gambling or any forms of games with gambling devices are forbidden. 7) Do not take any photos of Landmark's facilities unless authorized by Landmark's Public Relations Department. 8) Please close the door and window, and turn off the lights and air-condition when leaving your office. 13

14 6. Traffic Drivers should obey the traffic rules and regulations of Landmark Towers. Please follow car park attendants direction for car park, and keep the belongings safe in the car. Landmark Towers is not responsible for any lost, damage, and traffic accident in Landmark Towers area. 7. Emergencies 7.1 Fire Prevention Tenants should follow the rules for fire prevention as described below: 1)Ensure all company staff are familiar with the route of evacuation. 2)Be familiar with the surroundings of the office building. 3)Be familiar with the locations of fire alarm switches, fire hydrants and fire extinguishers at the lift lobby. 4)Do not overload the electrical circuits. For any additional electrical appliance installation, please consult the Leasing and Property Management Department. 5)Do not conflagrate anything in the building, and the use of,any kind of fuel or gas stove is forbidden. The use of electrical heating device is restricted. 6)Do not block the fire exit or public area. 7)Switch off all electrical devices when left the room unattended. 8)Do not smoke within the building premises except designated smoking area. Do not throw lighted cigarette ends into rubbish bin. 14

15 9)Tenants and visitors are not allowed to damage, remove, block or misuse the fire prevention facilities and devices. 7.2 Fire Alarm Please take the following action in the case of fire occurred. 1)In case of fire: keep calm and call ext to inform Landmark Fire Control Centre the location and situation of the fire, your name and company name, and then break the glass of fire alarm. 2)Keep calm when hearing the first fire alarm, stay at the place and the broadcasting will inform you the proper evacuation procedure. 3)The second fire alarm indicates that tenants and visitors must evacuate quickly to the lobby through the staircase at the fire exit. Do not take lifts. 4)After all people exited, the fire warden attendants will mark the floor as "empty" and report to the fire controlling officer. 5)All personnel please gather at a safe outdoor area i.e. car park as soon as arrived at the lobby, until being informed that the office is safe for return. 6)The above procedure are now in force. For any questions, please contact our Security Department at ext Crime Prevention 1)Please carefully check the identification of whom claims to be the staff or representative of government departments, and call the Leasing and Property Management Department if there is any doubt. 15

16 2)Avoid keeping valuables unattended in the leased area; please keep your valuables in safe at all times. 3)Keep the doors and windows locked when all staff leave the office. Please immediately report to Security Department at ext.5243 / 5246 for any crime suspected. 7.4 Power Cut In case of power failure, please inform the Customer Service Centre of the Leasing and Property Management Department immediately regarding the situation and please take note of the following points: 1)Keep calm and do not use organic fuel for illumination. 2)Check all lights after power supply resumed, and notify the Leasing and Property Management Department if any abnormalilty found. Tel: ext / Lift Failure Children must be accompanied by adults to take the lifts. In the case of lift failure: 1)Keep calm. 2)Press the alarm button for help. Leasing and Property Management Department's attendants will take measure to rescue. 3)Do not attempt to force open the lift door, as this is very dangerous. 7.6 Accident/ Crime If you witness any accident or suspected crime, please: 16

17 1)Immediately inform the Security Department at ext / 5246 regarding the location and situation of the incident. 2)Notify the nearest security guard or Leasing and Property Management staff. 3)Keep the scene in original condition. 4)Keep calm and report the happenings to our Security staff or Leasing and Property Management staff when they arrive. 8. Environmental Protection Proposal Please protect the environment around us, because it is the only place we live on. We sincerely hope that you can cooperate with us to do our work in the area of environmental protection and energy saving: 1)Please separate the refuse of your office and put into the respective refuse bin at your floor. 2)Please save water resource whenever possible. 3)Please save electricity, shut off the lights when leaving office and turn off unused electrical appliances. Meanwhile, we wish that you can cooperate with Landmark Towers to carry out other measures of environmental protection and saving energy. Protecting the environment is the responsibility for everyone, please act now to save the precious resources in our Earth! 9. Comprehensive Service Facilities 9.1 Landmark Hotel 17

18 Landmark Hotel provides 466 comfortable guestrooms in types of Standard Room, Deluxe Room and Variety of Suites. Each room is equipped with IDD and Broadband Internet. Tel: , ext. Hotel Sales Fax: or Landmark Apartments Landmark Apartments offers 24-hour butler serviced apartments ranging from one-bedroom to three-bedroom which are all furnished and with kitchen facilities equipped. Apartment provides satellite TV program and Broadband Internet to each unit. Tel: or ext. Apartment Sales Fax: Shopping Arcade The Central Plaza conveniently links the Hotel and Apartments as a perfect service complex. It offers easy access to many shops ranging from silk, jewel, man suits to other facilities such as Hair Salon, Tours, Supermarket and Florist etc. Opening hours: 7:30 am - 10:30 pm (Supermarket) Tel: ext / 5656 (Supermarket) 9.4 Bakery Shop Located on Office Lobby, it provides some convenient services, such as selling snack, film developing, processing and so on. 18

19 Opening hours: 8:30 am - 5:30 pm;8:00 am - 6:00 pm (Bakery) (closed on Weekends and Public Holidays) Tel: , ext Bank of China Bank of China is located at Office Lobby (for personal banking)and the Mezzanine floor of Office Tower 2 (for corporate banking), providing general and international banking service. Opening hours: 9:00 am - 17:00 pm ( Closed on Saturdays, Sundays and Public Holidays) Tel: , Post Office The Post Office is located at Office Lobby, offering general and international postal service. Opening hours: 9:00 am-12:00 noon.13:00 pm-17:30 pm (closed on weekends and public holidays) Tel: ext / Florist Florist is located on B1 of Central Plaza. Opening hours: 8:00 am-18:00 pm Tel: ext Business Centre 19

20 Located on Hotel Lobby, Business Centre offers services such as photocopying, facsimile, long distance telephone calls, Internet, courier service, typing and mails. Opening hours: 07:00 and 22:00 hours Tel: ext / 5266 Fax: / Tour Counters Located at Hotel Concierge. Sightseeing tours, travel arrangement, book airplane and train tickets. Opening hours: 8:00 am - 9:00 pm Tel: , Clinic Sino-German Clinic is located on B1 of Office Tower 1. It offers outpatient services in medical, surgery, pediatrics and so on. Opening hours: 24 hours Tel: , Fitness Center Jing Cheng Fitness Center is located on Level 3 of the Central Plaza with a gymnasium, indoor swimming pool, sauna, massage-room, and spa room. Opening hours: 6:30 am - 22:00 pm Tel: ext. 5234, Hair Salon 20

21 Salon is located on Level 2 of the Central Plaza, which offers hairdressing services, image design and so on. Opening hours: 9:30 am - 21:00 pm Tel: ext / Beauty Salon Biodroga System Salon is located on Level 2 of the Central Plaza, which offers professional facial and body beauty treatment. Opening hours: 10:00 am - 21:00 pm Tel: , Supermarket Located on the Level 1 of the Central Plaza. Provides cold beverages, snacks, cigarettes, liquor etc. Opening hours: 07:30 am 22:30 pm Tel: ext Landmark Convention Centre Vanda Grand Hall, Bauhinia Grand Hall, the Lotus Room and Plum Blossom Room, located on Level 2 and Level 3 of the Central Plaza, which are available for dividing into smaller rooms to meet individual requirements, can cater for various types of functions to suit your needs. It is ideal for cocktail receptions, board meetings and private parties. Tel: ext / 5256 / Food and Beverage Outlets 21

22 1) Evergreen Cafe Located on Level 3 of the Central Plaza which provides a wide range of international cuisine for daily buffet breakfast, lunch and dinner. It provides delivering food service for guests in Hotel, Apartments and Office Towers. Opening hours: 24 hours Tel: ext ) JinDe Restaurant Located on Level I of the Central Plaza, serves renowned Shanxi Cuisine and some Cantonese dishes. Capacity: 95 persons. Opening hours: Lunch 10:30 am - 14:00 pm, Dinner 17:30 pm - 22:00 pm Tel: ext. 2788/2789 3)SouthBeauty Located on Level I of the Central Plaza, serves renowned Sichuan Cuisine. Capacity: 120 persons. Opening hours: Lunch 11:00 am - 14:30 pm, Dinner 17:30 pm - 22:00 pm Tel: ext ) Lobby Bar Located on Level I of the Central Plaza, provides various drinks, snack, a good place for relaxation and chat. Opening hours: 9:00 am - 23:00 pm Tel: ext ) Tea House 22

23 Located on Level 2 of the Central Plaza, serves traditional Chinese tea. Opening hours: 8:30 am - 22:00 pm Tel: ext ) Lubolang Restaurant Located on Level 2 of the Central Plaza, serves Shanghai cuisine. 11 deluxe rooms are available. Capacity: 170 persons Opening hours: Lunch 11:00 am - 14:00 pm, Dinner 17:30 pm -21:30 pm Tel: ext / ) Jackpot Cafe Located in the east outside Apartments, it provides fast food in new Hong Kong style. Capacity: 250 persons Opening hours: 24 hours Tel: ) Japanese Restaurant Located on Level 3 of the Central Plaza, provides genuine Japanese food. Private rooms are available. Capacity: 80 persons Opening hours: Lunch 11:30 am - 14:00 pm, Dinner 17:30 pm -22:00 pm Tel: ext ) Starbucks Coffee Located on Office Lobby, offers modern and classical coffee. 23

24 Opening hours: 7:00 am - 20:00 pm, Saturday-Sunday: am -15:30 pm Tel: Golden Star Night Club Located on B1 of the Central Plaza, provides top grade KTV. It owns 38 super KTV deluxe private rooms, equipping with perfect audio equipments. Opening hours: 8:00 pm - 2:00 am (next morning) Tel: ext * Landmark Towers Tenants Handbook reserves all rights to change the content without prior notice. 24