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1 Research Solutions

2 Company History 1994 Established and quickly evolved from list broker to manager and owner of direct marketing lists 1995 Full service direct marketing consultancy 1999 Lists, data management, fulfilment and response handling for postal, telephone, SMS and media channels 2005 Top 5 UK B2B & B2C list owner in the UK 2007 Leading UK B2B & B2C data wholesaler 2010 Launched full service market research solutions and CATI centre 2

3 Company Profile Market research consultancy research solutions business communities consumer communities Data warehousing & bureau services Postal, telephone, & mobile marketing lists 3

4 Research Solutions DBS Research Solutions takes a customised approach to both quantitative and qualitative full service market research. Together with the traditional research tools and methodologies, DBS Research Solutions develops and employs the very latest in cutting edge research techniques. Full service custom market research business communities consumer communities & qualitative er Satisfaction Brand awareness Tracking Human factors Usage & attitude Product development Discussion groups 4

5 Our international business and consumer online communities are truly unique, with access to over 60,000,000 people worldwide! Immediate access Businesses and consumers Fast, accurate results Across all industry sectors Single or multi-country Questionnaire design Full data analysis Personal presentation of results Expert project management of entire process 5

6 Call Centre Our international, it s teams and project managers are dedicated to providing a flexible service committed to the highest possible standards With inbound and outbound experience in both the business and consumer arenas and across all industry sectors we are sure to structure your project in the most efficient and effective way that s right for your organisation Multi-country call centre Native speaking interviewers State-of-the-art VoIP platform Experienced project managers B2B & B2C Time & cost efficient Single point of contact Questionnaire design/testing Programming & data processing Sample supply & management 6

7 Call Centre (cont d) In addition to our market research CATI fieldwork capabilities, we also offer our considerable expertise in the following call centre services Outbound (National & ) Lead generation & qualification Direct mail follow up & interest identification Appointment setting List cleaning List & data enhancement Conference, exhibition & seminar attendee recruitment List testing List & proprietary panel building Inbound Product information & brochure request lines Attendance registration line Enquiry lines 7

8 Industry Sectors Automotive Travel, transport & tourism Technology & telecommunications Media Pharmaceuticals & medical devices Health, beauty & luxury brands Banking & finance Retail & FMCG Business services 8

9 Experience 9

10 Summary research solutions Qualitative & quantitative research online business & consumer communities True global reach Personal presentation of results Multi-country CATI outbound & inbound call centre Native speaking interviewers Assigned project team Full programming & data processing facilities Outbound telemarketing & data enhancement Inbound information/registration Data warehousing & bureau services , mobile, postal & telephone marketing lists 10

11 Contact Ian Oxbury Director, Research Solutions direct: office: fax: mobile:

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