Realtime Results Product Recall Services

Transcription

1 Realtime Results Product Recall Services Effective Contact Centers / Efficient Recall Services Prepared by: Realtime Results 2054 Westport Center Drive St. Louis, MO tbrockhaus@realtimeresults.net

2 Partners with Expertise Realtime Results is a professional services firm with years of Product Recall experience. Our Recall Services include: Inbound and outbound call center solutions Notice design and implementation Program registration through live operator support Online internet registrations Class Action, funds management services Product logistics, storage and destruction On-site technical field services Recall data management and reporting services 2

3 Live Operator Services Realtime Results live operator staff are professional, courteous, and knowledgeable regarding our clients, recalled products & procedures. Our Call Center Services include: Multi-lingual call center agents Inbound consumer and dealer registrations Inbound technical support Inbound step-by-step product support Outbound customer notifications Outbound registrations Technician referrals Appointment setting 3

4 Notification Programs Facing a Recall? Sending out notifications gives you the first and best chance to provide accurate information regarding a Corrective Action Program. Realtime provides: Notification Services: Identifying target audiences Consumers Retailers Distributors Notice design and execution on a variety of platforms Direct mail Website Social media Design and formatting to ensure content complies with regulations 4

5 Web-Based Consumer Registrations Realtime provides custom online recall registrations. Product specific Web pages are developed on our dedicated Web server. Advantages of our web based services include: Fulfills notice requirements for safety and settlement programs Provides companies with proprietary website with specific information for consumer notices, registrations and confirmations Post online documentation (instructions, manuals, etc ) for consumer access, review and download Increases consumer response rates Provides cost effective method for recall notice and registration Supports multiple languages Provides customers with 24/7 access 5

6 Class Action, Funds Management Facing a Recall? We offer our clients a variety of Funds Management services, including: Collection and distribution of payments to suppliers Collection and distribution of payments to field service technicians Collection and distribution of payments to consumers Management and accounting support for funding accounts Secure record storage Detailed financial reporting Account reconciliation 6

7 Product Logistics Services We provide clients with a comprehensive suite of product handling services, including: Collection of affected products Secured and controlled inventory/storage environment Shipping of replacement products Shipping of retrofit kits Shred, incinerate, and destruction of affected products Documentation, digital photos and certificates of destruction 7

8 On-Site Technical Field Services Realtime provides a network of technicians for onsite repairs and field services, across North America: Repair of products in consumer homes and offices Onsite assembly and/or disassembly Collection and removal of products Applying and/or changing labels on products in retail locations 8

9 Data management and reporting services Realtime provides clients with customized and comprehensive reporting tools, including: Daily activity reports illustrating customer contact ratios Inventory reports Resolution reports for replacement & repair activities Notification reports to track effectiveness of mailings Monthly reports for the agency overseeing the recall event Financial reports 9

10 Product and Industry Experience Facing a Recall? Over the years, Realtime Results team of Recall Experts have coordinated recalls for diverse products, industries and government agencies. Past initiatives have included recalls for: Consumer Goods Manufacturing & Industrial Products Automotive Products and Accessories Heating and Ventilation Products Consumer Electronics Cookware & Kitchen Goods Clothing Furniture Children s Products Tools Firearms Medical Devices 10

11 Contact Information: Please visit our recall services website Tom Brockhaus VP Business Development (314)