Strong clients challenge us to keep improving
|
|
- Jeffery Bruce
- 8 years ago
- Views:
Transcription
1 Services: Domestic Call Center Advance SMS Service ecourier Service Website Design & Development Social Media Marketing Office Address: SOFTCALL & NPC House-B-120, Road-7, Mohakhali DOHS Dhaka. Bangladesh
2 B2B Partner Strong clients challenge us to keep improving Inbound Project OUTBOUND / SMS PROJECT
3 About Softcall Bangladeshi consumers are expecting more value from the products and services being offered and are quickly adopting the communication channels made possible by advances in telecommunications. Companies are quickly learning that service is the key to attracting and maintaining customers, which leads to increased business and revenue. Softcall is a leading Contact Center company established in It is the Bangladeshi company with the longest experience in Domestic inbound and outbound contact center services. We are focused on building long term relationship with customer, delivering outstanding services to the final consumers. With a strong combination of powerful technology and highly trained personnel, we are able to compete in the global market, meeting the required standards by the industry. We try to improve a company s image, but also improve customer relationship. Softcall helps companies to learn about their clients, and with that knowledge learn how to serve them better, leading to an improved bottom line. About NPC Current Status of Softcall At present, Softcall is the market leader in Domestic call center in the country with its 50 seating capacity, call center service provider to different Multinationals and local corporate clients; such as SAMSUNG, Banglalion, NAVANA TOYOTA, GOLD GYM, Square Consumer, Hitachi, Krishi Bid Institute and many more.
4 Current Status of NPC NPC is having another 40 seats Domestic call centers are expandable as per requirements at any time. We are the primary contact point with customers in business operations, and serve as the means by which the organization creates a long-term relationship with individual customers and maintains customer satisfaction. We collect information is by analyzing call documentation data, or by directly presenting questions to the customer. Our PC is fully furnished backed with proper IT infrastructure, Power back-up, expertise in telesales & customer care services.
5 OUR POTENTIAL CUSTOMERS Our Potential Customers are those industries which require customer interface is based entirely on information availability. Such as: Banks/Insurance/Financial Services to provide services to the customer/ callers. Telecom services Companies providing customized and high value services IT products companies CUSTOMERS OUR POTENTIAL Tourism & Hotels etc. Government sector
6 Our Infrastructural Features At Softcall technology is an enabler of competitive advantage, and not just as a source of business. The various delivery channels include Voice, and other web-based services like live chat, co-browsing and integrated electronic fax. End-to-End IP based Hosted Contact Centre platform. Built-in redundancy providing high availability. High speed Internet connectivity 50 Seats Production Capacity Uninterrupted Power Supply through backup generator Features Infrastructural Our Security and Safety Compliances In house Training by master trainer Strong Network infrastructure Customized reporting process World class hardware and software setup
7 What we can do for you What we can do for you If you wish to get the most from your telephone campaign you can take our services because we try to improve a company s image, but also improve customer relationship. SOFTCALL can make the working of organizations more effective and transparent. A call to a customer service number can make you talk to agents across the globe.
8 Our Telemarketing takes the time and cost out of finding new customers or generating interest in your brand, product or service by taking the information directly to your customer Professionally presents your brand, product or services to potential customers our services? How can we help you by Outbound calling provides market research activities that can also produce leads Inbound calling provides a customer service opportunity that can later be converted into further lead generation or sales We are doing Telemarketing for customer satisfaction and often exceed the needs of the customer If you already have your customer data, you need someone to persistently and persuasively convert those leads into sales and Softcall is always here for you to do this service Our professional telesales agents are often required to convert difficult leads into sales
9 How Masking SMS can help your company It s a very effective system how you can reach your message to your customer. We can do it as a single or bulk. This service is not only time consuming but also very reasonable. This technology is very cost effective as compared to an average phone call. Day by day call centers have become the primary contact point with customers in business operations, and serve as the means by which the organization creates a long-term relationship with individual customers and maintains customer satisfaction. SOFTCALL help companies learn about their clients, and with that knowledge learn how to serve them better, leading to an improved bottom line. SMS Project: USSD service Branded sms
10 Domestic ecourier Service ecourier BD is a new kind of courier company born out of the frustration our founders experienced at the hands of traditional Dhaka same day courier companies.
11 Contact Biplob G Rahul Director, Marketing & PR SOFTCALL Mobile: biplob@softcallbd.com Office Address: SOFTCALL House-B-120, Road-7, Mohakhali DOHS Dhaka. Bangladesh Contact Number: marketing@softcallbd.com A sister concern of NP Communication
NEC Contact Centres (Genesys)
Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats
More informationCallnovo- Your Global Call Center Services Provider
Callnovo- Your Global Call Center Services Provider Main Office: Unit 1920-2627 2627 McCowan Rd., Toronto, Ontario, M1S5T1 Canada Email: info@callnovo.com Web: www.callnovo.com Tel: +1-416 416-479-0416
More informationSmart Link. Profile. www.smartlink.com.sa
Smart Link Profile www.smartlink.com.sa Overview SMART LINK is proud to be the largest outsourcing contact center in Saudi Arabia. We have all needed knowledge and experience to cover a wide variety of
More informationInvestment Opportunities Map. Call Center
Investment Opportunities Map Jordan Investment Board Call Center IT Sector Project Profile MMIS Management Consultants December 2004 PO Box 7976 Amman 11118 - Jordan Tel: 962 6 4649040 Fax: 962 6 4649041
More informationThe CorvisaOne Contact Center Suite - A Fresh Approach to Customer Service
CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices
More informationCustomer Interaction Solutions
Customer Interaction Solutions Customer Interaction competence is at the heart of every successful organization. Today, Pro-active Customer Management Is Essential Whenever a customer interacts with your
More informationMY Outsourcing Limited. We are here for you
MY Outsourcing Limited We are here for you Efficiency is doing things right; effectiveness is doing the right things. - Peter Drucker Who we are MY Group of Companies, a renowned conglomerate dealing mainly
More informationCOCOS HOSTING (Hosting and outsourcing on the COCOS infrastructure)
COCOS HOSTING (Hosting and outsourcing on the COCOS infrastructure) Simplifying Customer Interaction Management with the leading edge technology, best Customer Service and optimum costs. COCOS Hosting
More informationResearch Solutions. b2c @ dbs t 01245 397 570 f 01245 397 591 ian.o@dbsdata.co.uk. Custom Market Research. Quantitative & Qualitative
Research Solutions Company History 1994 Established and quickly evolved from list broker to manager and owner of direct marketing lists 1995 Full service direct marketing consultancy 1999 Lists, data management,
More informationCorvisaOne Contact Center Suite
CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices
More informationIIİ,c. TegsoftCC Contact Center Solution
IIİ,c TegsoftCC Contact Center Solution TEGSOFT JANUARY, 2014 TegsoftCC Contact Center Solution TegsoftCC, Contact Center Solution developed by Tegsoft engineers is a Web- based application which allows
More informationCUSTOMER SERVICE & TELESALES (Call center Services)
CUSTOMER SERVICE & TELESALES (Call center Services) Nguyen Hoang B2B Trading & Expo Co., Ltd. (NH B2B) PIC: Ms. Nguyen Lan (Darlia) Email: nguyenhoangb2b@gmail.com Mobile: 090 322 6300 Call center Head
More informationTelephony Telephony more than just a phone system.
Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted
More informationVideo Engagement Platform Introduction
Video Engagement Platform Introduction Agenda 1. What is Live Video Engagement 2. Companies that are serving their customers with video 3. A demonstration of a customer experience 4. Case Study 5. Operator
More informationCall Center Setup Proposal
Call Center Setup Proposal Kathy Sisk, President ksisk@kathysiskenterprises.com Kathy Sisk Enterprises PO BOX 1754 Clovis, Ca. 93613 Toll Free: (800) 477-1278 Local: (559) 323-1472 www.kathysiskenterprises.com
More informationBest connections for your communications. virtuelle TK. Virtual telephone systems. Videokonferenz. byon vtk byon vacd. Future-proof call management
Step-by-step into the cloud Virtual telephone systems virtuelle TK Integrating existing TC systems Videokonferenz Future-proof call management byon vtk byon vacd Best connections for your communications
More informationCustomer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs
Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high
More information13 th Annual CRM & Contact Centre Awards
13 th Annual CRM & Contact Centre Awards Awards Briefing 12 th June 2012 (Tuesday) 1 0 Agenda CCAM Awards Program Introduction Awards Categories Corporate Award Category Individual Award Category Prestige
More informationFROM INDIA OR INDIANA? People are more comfortable speaking with people from their own nation or WOULD CUSTOMERS RATHER SPEAK TO SOMEONE
WOULD CUSTOMERS RATHER SPEAK TO SOMEONE FROM INDIA OR INDIANA? People are more comfortable speaking with people from their own nation or culture. That s a fact of business life around the world. Yet there
More informationSMS EMAIL GATEWAY. Product White Paper COMPREHENSIVE TWO-WAY SMS SERVICE
COMPREHENSIVE TWO-WAY SMS SERVICE SMS EMAIL GATEWAY Product White Paper Website: www.m-science.com Telephone: 01202 241120 Email: enquiries@m-science.com Table of Contents Introduction...3 Features...4
More informationCONTACT CENTRE SERVICES. Enriching your customer relationships. Delivering value. Enabling success. Integrated Services
CONTACT CENTRE SERVICES Enriching your customer relationships Delivering value. Enabling success. Integrated Services is a proud member of the BankservAfrica Group Integrated Services BANKSERVAFRICA INTEGRATED
More informationIntroducing Korea MTS. February 4
Introducing Korea MTS February 4 2016 Introduction: is a comprehensive, full-service marketing, IT and Medical Tourism firm based in South Korea. is a proven leader in marketing strategy, planning, execution,
More information1/40, North Parade Road, PCM Colony, St. Thomas Mount, Chennai - 600 016, India. Phone: +91-44-2233-0101
Case Study: Hybrid TDM/ Contact Center Solution Bay Talkitec Head Office: 1/40, North Parade Road, PCM Colony, St. Thomas Mount, Chennai - 600 016, India. Phone: +91-44-2233-0101 India Presence: Ahmadabad,
More informationCLIENT PROFILE SUMMARIES
CLIENT PROFILE SUMMARIES The following client profiles are summarized as follows: 1) a brief description about the service and/or solution offering 2) the category that best identifies the offering type
More informationTaking care of your Customer Relationship
Taking care of your Customer Relationship NAOS Marketing Taking care of your Customer Relationship NAOS Marketing aims to become THE reference point for quality in Egypt and in the MENA region to assist
More informationTeleCont@ct Resource Services
TeleCont@ct Resource Services Time is Money...We'll save you both! Customer Contact Center Outsource Every time a customer contacts your company, your entire organization is tested. Are you ready for it?
More informationCompany Profile. Callza Communiqué
Company Profile Callza Communiqué About Us Callza Communiqué is equipped with a state-of-the-art call center facility providing value-added Telemarketing, Web development, Software development, Graphic
More informationAbout Us. Establishment of PT. Elnusa Yellow Pages. Transformed into PT. Infomedia Nusantara when Telkom joined the company
About Us 1984 Establishment of PT. Elnusa Yellow Pages PT. Infomedia Nusantara (further called as Infomedia) is a subsidiary company of PT. Telekomunikasi Indonesia Tbk. (TELKOM), the largest telecommunication
More informationBusiness Profile(BPO Division)
Business Profile(BPO Division) Krystal Integrated Services Pvt. Ltd. Krystal Integrated Services Pvt. Ltd., in response to ever increasing need of High quality business with minimum cost formed a Business
More informationAddress Verification Communication Services. CAF Pickup Insurance. Time base Dunning (Collections Health care. Outbound) Business Development
Business Profile Krystal Integrated Services Pvt. Ltd. BPO Division Krystal Integrated Services Pvt. Ltd., in response to ever increasing need of High quality business with minimum cost formed a Business
More informationContact Center sp. z o.o. Company and services presentation
Contact Center sp. z o.o. Company and services presentation 1 Contents About Contact Center Our outsourcing solutions Why Contact Center? Case studies Customer portfolio 2 About Contact Center Get to know
More informationHUAWEI IP Contact Center
HUAWEI IP HUAWEI TECHNOLOGIES CO., LTD. 1 HUAWEI IP s Challenge Competition Challenge: improve customer satisfaction and loyalty Facing the increasingly fierce market competition, enterprises come to know
More informationGSIS BIDS AND AWARDS COMMITTEE. Bid Bulletin # 3 July 26, 2011
GSIS BIDS AND AWARDS COMMITTEE Project title: Contact Center Outsourcing Project Bid Bulletin # 3 July 26, 2011 This bid bulletin is issued to amend and modify items in the Bid Documents for the Contact
More informationMAD107200-GDE-010. Call Center Lite. Product presentation. Matjaž Dolenc. Obr.: 70-234 Issued by Iskratel; All rights reserved
Obr.: 70-234 Issued by Iskratel; All rights reserved MAD107200-GDE-010 Call Center Lite Product presentation Matjaž Dolenc Call Center Lite Entirely SIP solution, Basic ACD functionality, Integrated basic
More informationAlcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service
Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro, Harvard
More informationHow To Help Your Business With A Call Center
Call or text: 800 411 5777 www.answernet.com BACKGROUND Who We Are AnswerNet is a full service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. We provide
More informationUse Your Contact Center to Build a Better Customer Experience
SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Use Your Contact Center to Build a Better Customer Experience Engage your customers across all points of contact Engage your
More informationNeoGate VoIP GSM Gateway Applications and Solutions 1
NeoGate VoIP GSM Gateway Applications and Solutions 1 Table of Contents GSM Trunking... 3 Branch Offices Solution... 4 NeoGate TG as a SIP Registrar... 5 Backup GSM Trunks... 6 Call Termination (Service
More informationline of communication
TE-OF-THE-ART State-of-the-art COMMUNICATION line of communication OUR between BUSINESS your business AND and your YOUR clients. C A MULTI A multi-award AWARD winning, WINNING HIGH high TECHNOLOGY, technology,
More informationHow Innovation Can Change the Contact Center Business. Thais Marca Managing Director, South America Convergys
How Innovation Can Change the Contact Center Business Thais Marca Managing Director, South America Convergys Convergys Corporation A Global Leader in Relationship Management Worldwide Capabilities 75,000
More informationBusiness benefits of IT solutions
TcT IT Solutions The TCT Group TCT (Telecommunication Technologies) is one of the fastest growing innovative solution developer and system integrator companies in the CEE region. We provide complex customer
More informationInbound Training Proposal
Inbound Training Proposal Kathy Sisk, President ksisk@kathysiskenterprises.com 12 STEPS TO SUCCESSFUL CUSTOMER SERVICE Kathy Sisk Enterprises PO BOX 1754 Clovis, Ca. 93613 Toll Free: (800) 477-1278 Local:
More informationTABLE OF CONTENTS. SMS Marketing - Introduction 3 SMS Marketing - Best Practices 4 Example Uses & Benefits 16 About MobiWeb 17 Quality 18
TABLE OF CONTENTS SMS Marketing - Introduction 3 SMS Marketing - Best Practices 4 Example Uses & Benefits 16 About MobiWeb 17 Quality 18 SMS Marketing Introduction Most brands and enterprises choose SMS
More informationCHECKLink TM. Datasheet
CHECKLink TM Datasheet CHECKLink CHECKLink Datasheet Traditionally, the integration of contact center solutions with the applications that are used at the agent level are among the most complex and time-consuming
More information12 th Annual CRM & Contact Centre Awards
Supported By 12 th Annual CRM & Contact Centre Awards Awards Briefing 10 th June 2011 (Friday) - The above is subject to changes - 1 Corporate Award Categories - The above is subject to changes - 2 1 Objectives
More informationNovaTel The Next Generation Carrier
NovaTel The Next Generation Carrier The network is the core of your business and our network is built to withstand the most demanding requirements. Designed for tomorrow s needs, NovaTel s network is engineered
More informationMIVA VIRTUAL MESSAGING SMS IVR and EMAIL IVR
MIVA VIRTUAL MESSAGING SMS IVR and EMAIL IVR Mivatech Pty Ltd info@e-miva.com Page 1 of 7 Table of Contents TABLE OF CONTENTS 2 1. BROADCAST OVERVIEW 3 2. ONLINE PORTAL 4 3. SMS-IVR AND EMAIL-IVR 5 4.
More informationCustomer Contact Center Benchmarking Results Executive Summary
Customer Contact Center Benchmarking Results Executive Summary XYC Company SAP Value Engineering Agenda. Executive Summary. Company Baseline, Metrics and Performance Drivers. Best Practices 4. Participant
More informationThe Complete Call Center Solution. supports inbound, outbound, blended, and predictive dialing campaigns. Presentation
The Complete Call Center Solution supports inbound, outbound, blended, and predictive dialing campaigns. Presentation What is Arrow AutoDial? Arrow AutoDial is a complete software and VoIP solution for
More informationMANZEZULU CONSULTING SERVICES
MANZEZULU CONSULTING SERVICES PROPOSAL FOR CALL CENTRE MANAGEMENT Table of Contents Table of Contents 2 Introduction 3 1.1. Our Vision 3 1.2. Our Mission 3 1.3. Our Values 4 2. An overview of the Call
More informationSIP Trunks. The cost-effective and flexible alternative to ISDN
SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing
More informationHow the Cloud can help customer experience management
How the Cloud can help customer experience management Company Overview Company Overview Vodacom is a telecommunications company providing voice, messaging, data and converged solutions to around 50 million
More informationEnhancing Business Performance Through Innovative Technology Solutions
Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance
More informationCompany Information. Company Mission, Strategies and Planning. A New Experience in Outsourcing: Change the way you outsource your Business.
Company Information A New Experience in Outsourcing: Change the way you outsource your Business. NETFLEX is a contact center and transaction processing services provider. It delivers a high quality IT
More informationipecs CLOUD from Ericsson-LG Enterprise
ipecs CLOUD from Ericsson-LG Enterprise SIMPLIFIED COMMUNICATIONS With ipecs Cloud What is ipecs Cloud? ipecs Cloud brings all of the features you know and love from an on-premise phone system and delivers
More informationVirtual Contact Center (VCC) Overview & Features
Features & Benefits Full features for a low monthly fee Less than a day to setup and easy to learn and use Lower cost by eliminating, Dedicated IT support Phone line rental (uses broadband service) Special
More informationThe ABC of Call Center
The ABC of Call Center An introduction to Call Center by ZRG research division Table of contents A. All about call center B. How to setup a Call Center? C. How can ZRG help? A. All about call center Customer
More informationThe Business Case for Unified Communications November 2013
Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)
More informationDelivering the right contact center solution for your business
Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it
More informationWE MARKET ALL. Plans and Pricing overview. 75 Superior Blvd. Phone 905.238.8083 Mississauga, Ontario. www.wemarketall.com
WE MARKET ALL Plans and Pricing overview 75 Superior Blvd. Phone 905.238.8083 Mississauga, Ontario. www.wemarketall.com Maximize you re potential and reduce the cost by employing us Your Success is Our
More informationAsterisk. the general purpose Open Source Telephony platform. a Advanced Scenarios. Klaus Peter Junghanns (kapejod) 2004 Junghanns.
Asterisk the general purpose Open Source Telephony platform a Advanced Scenarios Klaus Peter Junghanns (kapejod) Junghanns.NET GmbH http://www.junghanns.net/asterisk/ Traditional Setup of a 3 location
More informationCisco WebView Reporting
Data Sheet Cisco WebView Reporting Improving customer service in a resource-efficient manner is critical to the success of any contact center. To produce such operational excellence in their facilities,
More informationContact Centre Solution. By : AVIS e Solutions
Contact Centre Solution By : AVIS e Solutions INTRODUCTION Today we are witnessing dramatic and sometimes revolutionary change in nearly every aspect of the traditional outbound call center, from its mission
More informationXerox in Financial Services
Xerox in Financial Whether it s through document management or a number of outsourcing services, we can help Financial companies meet their unique business challenges in new ways with measurable results.
More informationAMENDED GUIDELINE ON CALL CENTER LICENSING
BANGLADESH TELECOMMUNICATION REGULATORY COMMISSION IEB Bhaban, Ramna, Dhaka-1000 No. BTRC/LL/Call Center/Licensing Procedure(268)/2008-491 Date:06-07-2009 AMENDED GUIDELINE ON CALL CENTER LICENSING BANGLADESH
More informationCAMPAIGN CLOUD. Sophisticated Campaign Management INTRODUCTION. Why this is valuable. www.dynmark.com > products & services > campaign cloud
CAMPAIGN CLOUD INTRODUCTION Our Campaign Cloud provides all our easy to use SaaS mobile marketing and operational SMS messaging solutions in one place. Read more about our Message Manager and Text Chat
More informationContact centre management solutions in the cloud
Contact centre management solutions in the cloud Travolution Summit November 2013 Vital to sales/marketing mix Call conversion to sale Quality monitoring: after call surveys and call recording Waiting
More informationALITERA Ügyfélkapcsolati Kft.
ALITERA Ügyfélkapcsolati Kft. ALITERA Customer Relations Ltd. Company Profile Supported relations Making a difference through customer service Reference direct marketing We have carried out complete email
More informationCall Center. Enhance Customer Relation. Eliminate Call Center Complexity and Reduce Costs. Improve Call Center Performance
Call Center Enhance Customer Relation Eliminate Call Center Complexity and Reduce Costs Improve Call Center Performance Get Call Center, Soft Phone, IVR, Predictive Dialer, Call Recording, Quality Management
More informationCisco Unified MobilityManager Version 1.2
Cisco Unified MobilityManager Version 1.2 Cisco Unified MobilityManager Version 1.1, Release 1.2 The Cisco Unified Communications system of voice and IP communications products and applications enables
More informationAbbaxVPBX vs. PBX, AT&T, Comcast & Verizon. Frustrated with bulky expensive PBX. systems? Fear not! Abbax has the right solution
Frustrated with bulky expensive PBX systems? Fear not! Abbax has the right solution for your, growing business. AbbaxVPBX vs. PBX, AT&T, Comcast & Verizon Saving Money And Cutting The Cord From Traditional
More informationGetting Ready For The Next Wave
Getting Ready For The Next Wave About Jesus C. Romero Head, Enterprise Business Group Began his career in telco in Globe Mackay Cable and Radio Corp Has held previous positions as Director for Business
More informationCall Center Solutions for Financial Institutions
Finance Industry White Paper Call Center Solutions for Financial Institutions Compaq s best-of-breed partners, pretested components, and skilled implementation teams ensure successful call centers 3 Introduction
More informationADMA Telecom TELEVISA - BLACKSTONE. * USA Customers with which we managed to occupy 40 positions over 80 bilingual counselors.
About Us American Call Center is a multichannel contact center with integrated personnel and services. Ecuador s industry-leading call and contact center, ACC begins its operations in 2001 with 120 positions
More informationAccelerate with OpenScape Office
Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done
More informationReal. Answering Service. Platform for. Businesses. Real Telecommunication Corp.
Real Answering Service Platform for Answering Service Businesses Real Telecommunication Corp. Table of Contents Real Answering Service... 3 Some of the Features and Benefits of RAS... 3 Answering Service
More information: 71870 ELEANORA LN RANCHO MIRAGE, CA 92270, USA.
G r o w Y o u r B u s i n e s s, i n c r e a s e y o u r p r o f i t & s a t i s f y y o u r c u s t o m e r s Call Center Services ERA TECH Call Centers helps large and small Business in every industry
More informationNew Messaging Features Voicemail to Text - Text transcription of voicemail essages - see Unified Messaging Voice to Text page.
Industry Leading Voice Messaging Solution - Over 400 Systems Deployed - Wireless and Wireline Compatibility - Integrates With Single Number and Call Routing Services - Delivers Voice to Text Over IPTV
More informationSMS Based Sales Tracking Solution
Proposal On SMS Based Sales Tracking Solution Prepared for PREPARED BY 93 B, New Eskaton Road, Dhaka-1000, Bangladesh Phone: +88 02 831 5056, 831 6009 Fax: +88 02 913 2172 Email: info@sslwireless.com,
More informationHBFC Contact Center House Building Finance Corporation I.T. Department Head Office, Karachi. Selection Criteria and Scope of Work for HBFC Contact Center VENDOR CRITERIA: In order to acquire fully functional,
More informationTRENDS. Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up?
5 CONTACT CENTER TRENDS YOU NEED TO KNOW Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up? AN OFFICIAL MITEL KNOWLEDGE HUB GUIDE The face
More informationThe Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions
The Protel PBX Line Converged Communications for Business Green Solutions www.nexmatrix.com Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel
More informationGUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER
GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER A STEP-BY-STEP PRIMER TO HELP YOU SELECT THE RIGHT SOLUTION FOR YOUR SMALL TO MIDSIZE BUSINESS GUIDE TO PURCHASING THE RIGHT PHONE SYSTEM FOR YOUR
More informationDesigning and Building a Call Center For Mobile Money Financial Services
Designing and Building a Call Center For Mobile Money Financial Services Design the Call Center Determine the model that will be used for the call center, i.e. a customer centric or product centric approach
More informationVirtual Contact Center (VCC) Overview & Features
Features & Benefits Full features for a low monthly fee Less than a day to setup and easy to learn and use Lower cost by eliminating, Dedicated IT support Phone line rental (uses broadband service) Special
More informationDeveloping a Disaster Plan for Your Call Center
Developing a Disaster Plan for Your Call Center Before We Start, Let s Get Acquainted Today s Speaker Tom FitzGibbon, Director of Undergraduate Admissions, UNext, LLC Background 15 Years Inbound and Outbound
More informationGlossary of Click-to-Call Terms. Definitions and descriptions of the terms used in the Click-to-Call industry.
Glossary of Click-to-Call Terms Definitions and descriptions of the terms used in the Click-to-Call industry. Abandoned Call - A call that is ended before any conversation is able to occur. Most inbound
More informationA Practical Guide To Maximizing Results with Your Automated Collections Dialer
A Practical Guide To Maximizing Results with Your Automated Collections Dialer 1 P age Traditional dialing methods have been used for decades as a means to collect debt. These traditional methods, while
More informationOVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)
OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS
More informationINTERNATIONAL PATIENT SERVICES TRAINING AND CERTIFICATION PROGRAM
INTERNATIONAL PATIENT SERVICES TRAINING AND CERTIFICATION PROGRAM NATIONAL PATIENT SERVICES INTER Increase Patient Satisfation Receive More Patients Brand Your Competency as a Mark of Excellence presented
More informationSMART MESSAGE BULK SMS MESSAGING
BULK SMS MESSAGING With over 60m mobile phones in the UK alone, the mobile channel is the new mass media for communicating with customers, employees, shareholders and other stakeholders. Low costs and
More informationContact Centre Trends/ Predictions for 2015. Nicki Matakaiongo, Convergence Design Consultant
Contact Centre Trends/ Predictions for 2015 Nicki Matakaiongo, Convergence Design Consultant Introduction to the Contact Centre Introduction to the Contact Centre The Traditional Call Centre Skills Based
More informationHosted PBX introduction
Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For
More informationStrategic Joint Venture Investment PK Call Center
Strategic Joint Venture Investment PK Call Center Pakistan International Airlines Corporation (PIAC) is looking for a reputable firm with International standing to create an independent Strategic Business
More informationE I M S - Interactive Voice Response System
E I M S - Interactive Voice Response System Redox Technologies is a pioneer in computer telephony development and IVR service bureaus. We have developed, implemented and maintain no. of applications currently
More informationProduct Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication
Enigma Contact Center Impressive Customer Experience Thru Unifying Communication IP Multi-Channel Contact Center In order to be successful in today s competitive customer care industry, you need to have
More informationCompany Presentation CONTACT CENTER
Company Presentation CONTACT CENTER 1 About Contact Center Our offer Our clients Benefits from cooperation with us Case studies References Contact 2 3 About Contact Center About Contact Center Who are
More informationSAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview
Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,
More informationAccelerate! Communication for the open minded. Siemens Enterprise Communications www.siemens-enterprise.com
Accelerate! OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done and
More informationCall Center Glossary. Call Center Resources
Call Center Resources Call Center Glossary after-call work (ACW) The work that an agent completes after a call ends. It can include entering activity codes, completing forms or sending an outbound communication.
More information