Thomas Spears Vice President Sales and Marketing P: / C:

Transcription

1 Thomas Spears Vice President Sales and Marketing P: / C:

2 We Only Do One Thing And We Do It Very Well. Trinity National Accounts provides innovative programs and solutions to customers with multiple store locations to better manage their HVAC/R assets. Our Single Focus Ensures That Trinity National Accounts Customers Know Their HVAC/R Equipment is Professionally Maintained & Serviced

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4 TIME MONEY SANITY

5 Scheduling of Preventative Maintenance Dispatching Repair Service ALL Heating, Air conditioning, & Refrigeration equipment at ALL locations. Provide Single Source Contact For All Needs Single toll-free telephone number to dispatch repair service 24/7 support to decrease your down time The Industry s Best Contractors Prescreened Tested Insured Licensed

6 Scheduling & Dispatching Through a national network of certified contractors Single Source Contact For All Needs Toll-Free telephone number is manned 24/7/365 with NO automated attendant systems The Industry s Best Contractors Comprehensive contractor enrollment process Regular contractor performance reviews Peer recommendations On-going business partnerships

7 Negotiated Contractor Rates Management of Claims Expense Recovery of ALL Service Expenses From Active Equipment Warranties Repair/Replace Evaluations Assist in Capturing Government Rebates Reduction of Service Fraud and Waste Reduction/Elimination of Unnecessary Service Call Expenses Obtain Competitive Bids for ALL Repair and Replacement Work

8 Negotiated Rates Trinity National Accounts puts out projects for bid based on individual client footprints and needs Management of Claims Expenses Claims adjusters are ex-contractors and understand real vs. inflated charges Recovery of Available Warranty Expenses Review of contractor expenses for items that traditionally are covered under warranty Repair/Replace Evaluations Recommendations of costeffective and reliable paths to peruse Assist in Capturing Government Rebates Access to web based incentive software that provides real-time notification of available rebates. Reduction of Service Fraud, Waste, and Unnecessary Service Calls Quality Processes to ensure that you get what you pay for

9 Real-Time Knowledge Never again wonder the status of requests for service and/or outcomes Expert Project Managers From Our Team Working for Your Team Predictable and Accurate Budgeting Ability to budget preventative maintenance expenses through fixed cost plans Billing the Way You Always Wanted It Accurate, Easy to Understand, With Comprehensive Back-up Information

10 Thorough Communication between our Dispatch Staff and Technicians Ensure Clients are Always Informed of the Status of The Service Call in Regards to equipment status, requests, and completion. Service Requests Followed By Trinity National Accounts Expert - Requests for service monitored for contractor response, time customer job satisfaction, and fair claims resolution Ability to budget preventative maintenance expenses - establish fixed plans based on your footprints Transparent, Finance Department Friendly Billing - One inclusive invoice from Trinity National Accounts Customer access to all back-up materials (work orders, contractor invoices, and service notes)

11 Preventative Maintenance Service Dispatch Equipment Deficiency Reports Equipment Grading Preventative Maintenance Service Dispatch Equipment Replacement United States, Canada, Puerto Rico Service Dispatch The Firemen 4-Hour Emergency Response Just To Name a Few

12 Next Steps?

13 Thomas Spears Vice President Sales and Marketing P: / C: spearst@trinitywarranty.com Wanda Rooney Trinity National Accounts Territory Manager P: / C: rooneys@primewarranty.ca