ENHANCED SERVICES. Overview. TESSCO Your Total Source

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1 ENHANCED SERVICES TESSCO Your Total Source TESSCO Enhanced Services provides you with the power to get the most out of your wireless investments. We understand that having all the right products to build wireless solutions when and where you need them is critical. From solution architecture & design to financial services to supply chain enhancement to marketing services, we re putting our expertise to work for you. Overview Your Total Source TESSCO partners with over 50 manufacturing partners across all the 10 wireless solutions we support. From CommScope and RFS to Samsung and Linksys, we ve got you covered. This deep breadth of product creates a depth of availability and choice, which is only offered through TESSCO. Procurement & Delivery TESSCO has built our 0+ year reputation on providing the entire configured solution when and where you need it. From the antennas to the cut and kitted cable to even the tools and test equipment that may be needed, we ensure fast, complete and end-to-end solutions delivered on site. Wireless Knowledge & Expertise TESSCO has put together an industry leading team. From our expert product team to our dedicated account teams to our solutions architects, we ve build the team to assist you in system design and configuration. Supply Chain Continuity From providing the right controls for procuring the right products to managing invoicing to resolution management, TESSCO has a team of professionals to assist in ensuring your supply chain is efficient and controlled. The TESSCO Your Total Source business and team is built around providing consolidated procurement and assured availability at the lowest total cost while delivering extraordinary sales, service and support with our Enhanced Services For more information, please visit or call

2 TESSCO has a team of Solution Architects with direct industry experience to support every TESSCO system. They take our customers unique requirements and turn them into custom solutions. Whether you need a full system design or just need to solve a particular issue our Solution Architects can help review your entire network architecture and develop the bill of materials. Solution Architects Over 200 years of industry experience across all: Tier 1 and regional cellular carriers Major wireless ISPs Major manufacturing partners Consultations are available upon request to assist with hardware selection across environments and intangibles to ensure your solution is build and delivered on time, on budget and at the lowest total cost. System Design Support TESSCO designers use industry-standard software tools and can provide a complete bill of materials, link budget calculations and graphical design layouts for every system TES- SCO supports and sells, including: Path calculations, determining the proper configuration for point-to-point and point-to-multipoint systems based on site locations and throughput requirements. Tower calculations, determining the proper tower based on wind and ice loading. PE Stamped Drawings are available to secure proper build permits for towers. Battery backup systems and solar powered systems for remote sites. Complete security camera systems. In-building ibwave certified designs with heat maps and schematics including a complete bill of materials. Technical Support TESSCO provides dedicated, real-time support for our products and solutions. Our manufacturer-agnostic team provides live, pre-sale assistance to help you with everything from determining product features to comparing similar products. FCC License Coordination This FCC License Coordination Service applies to all of TES- SCO s licensed-radio manufacturers. The service includes: Frequency Coordination Preparation and release of a Prior Coordination Notice (PCN) PCN Modification PCN Renewal Interference Case Resolution Issue Supplemental Showing Preparation of FCC license application (Form 601) Preparation of FCC construction completion notice (Schedule K) Solution Development When you re pulling together a full solution, consult our Solution Architects on all the pieces required. This team of sales engineers will discuss your project requirements, collaborate on product selection, and ensure you re not missing any critical elements. 2 For more information, please visit or call

3 TESSCO understands that optimizing your supply chain for product availability and control is critical. TESSCO has a wide variety of financing and leasing options to help you secure the capital you need, allowing us to design the right solution to support your project. Deploying and maintaining a communications solution requires more than purchasing the right product. Integrated commerce services to in-house warranty support to our extensive kitting & configuration offerings, TESSCO helps you get the most out of your supply chain. Warranty Support When things don t go as expected, our team is by your side for warranty resolution to help ensure business continuity. We facilitate the warranty process with the manufacturer, and see it through to resolution. Kitting & Configuration Finding the right product is just the beginning. Gathering, kitting, and integrating efficiently can make or break your deployment schedule. Our supply chain experts ensure you have all the required products when and where you need them. Try-and-Buy, Calibration, and Trade-In Programs Network radios and test equipment are significant investments. TESSCO can help you mitigate risk, ensure you re making the most of your assets and recoup money in older equipment. Try-and-Buy Network Radios Enroll in TESSCO s Tryand-Buy program on your next opportunity for peace-ofmind that your radio will perform as expected. Test Equipment Calibration Be confident your test results are precise with accredited, certified calibration services available through TESSCO. Test Equipment Trade-In Whether helping you sell older equipment or upgrading to the latest model, we help manage your test equipment lifecycle. Financial Solution Design & Consulting The most complex part of any wireless network should be the system design, not the accounting. Just as we provide technical support, we also provide financial consultants to help you customize the right solution for your business. TESSCO s financial experts provide start-to-finish support. From designing the best financing options to a dedicated account receivable representative, we are committed to understanding and supporting your business. Financing Options Terms and Credit In addition to traditional financing choices, TESSCO can support your purchasing requirements with a variety of enhanced options. Credit Card (Visa, MasterCard, American Express, and Discover) Extended Terms Personal Guaranty Cross Corporate Guaranty Standby Letter of Credit Assignment of Proceeds (AOP) Joint Purchase Order Blind Lockbox Accounts Floor Planning Financing Large projects can require increased financial capacity. TESSCO works with industryleading partners to facilitate your business growth. Our approved third-party partners include: Wells Fargo GE DLL Leasing Manage your cash flow, maximize your working capital, and predict your monthly billings by leasing equipment. This flexible option can be ideal for high-price equipment including radios, test equipment, and Wi-Fi systems. For more information, please visit or call

4 Driving awareness and consideration is key to shifting the demand curve for your products and services. TESSCO has built a scientific approach to our new performance-based marketing program. This new marketing program is designed to work as an extension of your own marketing efforts, targeting buyers and influencers in key markets across digital and traditional channels to drive sales and new sales opportunities. We know your business. We re in it. Programs Manufacturers We are expanding our manufacturer program from our current demand generation program to a fully integrated marketing services program. Value-Added Resellers We can be an extension of your marketing team. Big or small our marketing services program can be your Total Source Marketing team or work with your internal team or external agency. Retailers Coming Soon... Digital Marketing At the core of the program is a broad base of digital B2B marketing tactics designed to drive brand awareness consideration and purchase intent. Marketing Paid Search Marketing Online Display Networks and Remarketing Webinars Social Intelligence Paid Social TESSCO.com Dedicated space on TESSCO.com to drive consideration at the point purchase: Dedicated portal page to represent your brand Impression-based placement to ensure your brand is represented and considered during the purchase decision process Strategy & Performance The new marketing services program provides an all-new glimpse into your marketing plan. The TESSCO marketing services team will work with you and your marketing team to develop a go-to-market strategy to reach customers at the right time, with the right message and the right solution. Once we have a good strategy, we deliver. Providing measurable sales and opportunities is our goal. The entire TESSCO marketing team is behind building and growing your business with the best return on investment. Sales Training & Incentives Sponsored Training giving you access to the TESSCO sales team Sponsored GoConnect courses for Interactive training and certification for in-store sales associates Rebate & Reward Programs reward customers, in-store sales associates and TESSCO sales team members with structured programs Road Shows go on the road with TESSCO and meet customers face-to-face while training them on your latest product developments Exclusive Trade Publications With a circulation of over 90K, The Wireless Journal provides ad opportunities in the leading wireless trade publication to reach wireless professionals. Targeting both buyers and influencers for those looking to build and maintain wireless networks. The Wireless Bulletin provides ad opportunities to reach retail buyers to promote your products at the point of decision. Trade & Event Marketing Providing partnership opportunities at key industry events to drive new opportunities with new buyers and resellers. 4 For more information, please contact Russell Bradlee at [email protected] or Tyler Mewhirter at [email protected]

5 TESSCO Enhanced Services provides you with the power to get the most out of your wireless investments. A comprehensive suite of services to drive increased sellthrough, productivity and profitability while helping retailers more effectively manage their accessory business. TESSCO GoConnect Interactive training & certification program, delivered via the SellPro mobile learning application, designed to develop effective sales associates & increase profits on accessory sales. TESSCO vconnect Comprehensive VMI program providing retailers with improved offer management, faster inventory return, and increased productivity & sales performance. TESSCO TeamConnect Designed for store trainers & managers to enhance their expertise as device accessory subject matter experts & to gain the skills needed to in turn train their own sales associates. TESSCO CustomConnect Learning program designed to provide store managers & senior sales associates with the advance skills necessary to implement a high-level approach to selling complex solutions. TESSCO offers a full range of procurement and ecommerce integrations to make managing your supply chain easy and efficient. TESSCO.com Gain access to the TESSCO product catalog, solution configuration and order management from your browser to enable your team members to do business with TESSCO. Customer-specific pricing Real time product availability Order status, history & delivery tracking Product selection and configuration tools Order Approval Management Use our Order Approval & Status Information System (OASIS) to create a role-based order approval flow on TESSCO.com for your company to allow outside contractors to propose purchases for your review and approval. Permission-based order actions by user role Limit presentation of price and availability by user role Accept and reject flow actions Order flow approval notifications by Procurement Solutions Punchout that provides real-time access to TESSCO s product catalog within your purchasing system. EDI that provides connectivity to exchange purchase orders, shipping notices and invoices. Ariba, SAP and Oracle sourcing relationships. Contract Vehicle Support TESSCO has many government contract vehicles to support your procurement needs. Many contract pricing plans are integrated into the TESSCO.com pricing engine for qualified accounts. GSA Schedules National Purchase Programs (NPP) Western States Contracting Alliance (WSCA) 5 For more information, please visit or call