POWER. An intuitive software solution for your internal facilities management team

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1 Think HQ

2 POWER HQ An intuitive software solution for your internal facilities management team

3 A service workflow process that keeps you both in control and in the know You re In Control... FUSION HQ was designed to give you complete control over every facilities management choice facing your organization. It is truly vendor-agnostic in that you manage your own contractors through the system, and these contractors interact directly with this system to keep you informed about the details of every call. Functioning as a centralized facilities management software solution for customer-managed vendor relationships, FUSION HQ provides you with an affordable solution to aggregate data in a single place and manage service activity for all types of service work. Entirely web-based, with minimal training needed and no software to install, FUSION HQ provides a fast pass to superior service management for your facilities team. You re In the Know... FUSION HQ finally gives you the tool-set necessary to have your vendors provide instant feedback on every service call, keeping you fully engaged and on top of service delivery for your organization. With access to all service history in a single place, FUSION HQ is a powerful tool for both the day-to-day and year-overyear management of your service levels. Every invoice is submitted by your contractors through the FUSION HQ system directly to you for approval and payment, and invoice costs are available for review alongside the service history for every site. FUSION HQ gives you a full view with the ability to control all scheduled maintenance work, demand repair service, as well as projects, roll-outs and capital improvements. FUSION HQ is the holistic view you ve been looking for.

4 FSN-ASSIGNED SERVICE TRADES CUSTOMER-MANAGED NATIONAL, REGIONAL & LOCAL VENDORS ERP PACKAGE ASSET MGMT PACKAGE EXECUTIVE LEADERSHIP STORE MANAGERS SITE PORTAL $ $ DISPATCH QUOTES INVOICES UPDATES VENDOR PORTAL IVR SYSTEMS LEASE ADMIN PACKAGE REGIONAL MANAGEMENT OPERATIONS FUSION HQ ACCOUNTING NOTIFICATION THROUGH SYSTEM OR DIRECTLY TO FACILITIES TEAM FOR ENTRY PAYMENT APPROVALS FROM FACILITIES TEAM SENT TO ACCOUNTING FOR BOTH PAYMENT AND CODING RECONCILIATION FACILITIES TEAM

5 An uncompromising and comprehensive service solution for your facilities team Real-time Data & History Provides Holistic View FUSION HQ is your central facilities service management system with up-to-date information on every service call alongside the full history of service work performed at any site. Work requests may be submitted directly by the site, by calling a FSN service center, or through HQ personnel. Automated Dispatching Speeds Service Response Reassignments On-the-Fly for Faster Resolution Don t like the excuses you re getting from a contractor? Simply reassign the service work with the click of a button. The work is reassigned and communicated to a new vendor, while prior work orders are automatically cancelled with notification sent to the vendor. With FUSION HQ it is that easy. -to-Notes Feature Prevents Miscommunication With FUSION HQ you pre-assign several vendors (primary, secondary, etc.) by site in order to provide greater ease in managing and dispatching vendors. FUSION HQ automatically dispatches your assigned primary vendor for every service call as work is needed, and there are several notification methods like web and to ensure a quick response. Advanced Technologies for Up-to-Date Service Info FUSION HQ uses both a vendor web site and a contractor-friendly Interactive Voice Response (IVR) system to gather real-time field information such as the time-in and time-out of a technician from a location. The problem with tracking service activity is that far too often communication never makes its way back into the system. FU- SION HQ fixes this by automatically capturing and copying s sent from vendors directly to the HQ facilities team into the service notes of each service call. Enhanced RFP Tools to Provide Competitive Bids Need three bids in 24 hours? FSN s RFP tools allow you to automate the request for proposal and tracking from multiple vendors, select a winner, and begin the work within a single integrated tool.

6 An efficient and auditable accounts payable processing solution for facilities Fully Aligned with Existing Financial Reporting Say good-bye to improperly coded invoices and misaligned software systems. Say hello to finally understanding when you are off-budget or tracking to higher expense. FUSION HQ properly tracks capital spending with a full accounting sign-off to keep financials aligned. Reduced Processing Costs with Paperless Approach It is no secret that paper-based invoicing creates extra cost due to process inefficiencies. With FUSION HQ, all invoices are electronically delivered and coded for fast and efficient processing. So, you can forget tracking down missing mailed-in invoices from a vendor. That hassle is over. With FUSION HQ in place, every contractor takes ownership of invoicing online. Online Document Repository for Instant Auditing Every work ticket and invoice is scanned and stored electronically for viewing online in FUSION HQ. Missing back-up documentation and sorting through banker boxes are a thing of the past. Service Call Categorization for Proper Accounting FUSION HQ categorizes each service call according to customerdefined need. Need to separate warranty work from insurance claims? No worries. With FUSION HQ every expense has its place. Financial Package Integration to Stay In-Sync FUSION HQ is designed to integrate with many popular financial, lease-management and ERP packages to ensure a seamless transfer of information between systems.

7 An unequalled knowledge management partner for your entire organization Line-Item Level Detail for Better Analytics Auto-Push Reporting for Easier Communication Unlike some work order management systems that only collect summary invoice amounts, FUSION HQ collects all invoice lineitem level detail to allow users to evaluate frequencies, labor and material cost. User-Defined Queries for Custom Reporting Customers can search service work and sites by all different service and cost factors using FUSION HQ. By combining data fields using simple web forms, users get answers fast to their questions. Exports into MS Excel for Easy Reporting FUSION HQ understands that everyone has their own approach to presenting data, and subsequently provides for easy exporting of information into spreadsheets for more customized reporting. Are you looking to have a standard report delivered to users on a daily, weekly or monthly basis? FUSION HQ can deliver these reports automatically online for easy access. Lease & Revenue Data for Better Decision-Making Tired of trying to make decisions about facilities spending without seeing the whole picture? FUSION HQ can display revenue and lease terms by site without ever having to leave the system. Customized Views for Audience Personalization Should your Southeast Region Manager really be looking at information outside their region? FUSION HQ customizes the user-rights and data shown for each user based upon customerdefined permissions.

8 Try HQ

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