Commercial Real Estate Broker bidding Services - Which One is Best

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1 DATE: MAINTENANCE NUMBER: «Job_Number» LOCATION(s): «Job_Name» SERVICE ACCOUNT MANAGER: «PM» MURPHY EXECUTIVE SPONSOR: «Project_Sponsor» Please rate as indicated (excellent, satisfactory, unsatisfactory) or N/A if not applicable. Excellent Satisfactory Unsatisfactory 1. Timely Response to Call 2. Familiarity with Equipment and Facility 3. Issue Resolved on First Call 4. Professionalism 5. Overall Communication 6. Technical Expertise 7. Concern for Your Company's Best Interest 8. Accurate Billing 9. Timely Billing How likely would you be to recommend Murphy Service to a friend in the industry? Would not Very Likely Likely Maybe Not Sure recommend Please share any specific comments on actions that could be taken to better meet your service needs. 05/2013

2 Would you be interested in receiving information about other services? Plumbing Services - Repair/Replacement, Drain Cleaning, Water Main Repairs, Backflow Testing, Water Heater Service Data Center Services - Consulting/Design; Installation; Service, Maintenance, & Retrofit of HVAC, Access Flooring, Fire Suppression, Generators & UPS, Access Control/Security; Data Center Cleaning; Planning for Expansion or Decommissioning. Commissioning - Certified Air/Water Balancing, Building Commissioning Refrigeration - Industrial/Commercial/Supermarket Energy Services - Energy Audits, Retro commissioning, Utility Rebate Programs, Energy Benchmarking, Building Energy Monitoring Building Automation / Energy Management - Building Control Installation, Retrofit, & Scheduled Maintenance HVAC - Heating, Ventilation, and Air Conditioning, Preventative Maintenance, 24/7 Emergency Service, Retrofit and Replacement, Equipment Audits Other, please specify Name Company Address Phone «First» «Last» «Company» «Address», «City», «State» «Zip» Please return in the envelope provided.

3 Customer Satisfaction Scorecard Weighted Average Score (Scale 1-5) 1 -Dissatisfied Met Expectations Exceeded Expectations 1 - Timely Response to Call Familiarity with Equipment and Facility Issue Resolved on First Call Professionalism Overall Communication Technical Expertise Concern for Your Company's Best Interest Accurate Billing Timely Billing Would Recommend? N/A

4 Customer Prioritization Grid Current Relationship Good Better Great Min$ Medium$$ Max$$$ Current Opportunities Use the above grid to list key accounts/opportunities respective to the depth of the current relationship and the extent of the current opportunities (Great Strong relationship with key decision makers, little to no anticipated competition, customer sees you as a valuable partner, and shows a strong preference toward working with you; Better/Good Anything less than the qualifiers for Gold. Prioritize as appropriate). Focus premium sales time/efforts on those opportunities with the greatest likelihood of achieving a positive outcome. Other opportunities may not need to be completely neglected, but make sure to allow for enough time, energy, and resources to keep the prime opportunities from falling through the cracks.

5 CoStar is the leading provider of information, marketing and analytical services to the commercial real estate industry. Through a staff of over 1,200 research professionals, CoStar provides verified, continuously updated property information, market and asset analysis, and tracks the entire inventory of commercial real estate in the 300+ markets we track. CoStar: Commercial Property Intelligence for Contractors Office, Retail, Flex, Multi-family,and Industrial Properties Search All Commercial Buildings. A few simple clicks, and you have the ability to pull up all sectors of commercial building (office, retail, industrial), searchable by zip code, city, county, submarket, radius from a starting point, or a boundary you create on a map. Identify Key Decision Makers. CoStar tracks over 200 available fields of data on each property, identifying both the recorded and true owner, property manager, and brokerage firm, allowing you the ability to get in front of the right people, most likely to need and make decisions on your service. Building Details. CoStar lets you get a visual of a building before you make a road trip. We also track the size, construction date, parking layout, vacancy, rental rates, and much more. Business Development. CoStar s reports give you powerful intelligence on what s happening in the market, such as Who owns or manages which buildings; What new projects are in development; When new tenants are moving into a building. CoStar does the research; your sales/marketing team focuses on your business. Differentiate Yourself from Your Competitor. Use CoStar to create call sheets, high impact proposals, mailers and marketing materials. Set alerts so you always know the latest development in the market. Know who the key decision makers are and know something about their property portfolio before you get pushed into line with everyone else on the bid list. Call Thomas Mason for a demonstration of how CoStar can help you grow your business (314) tmason@costar.com