US Home Guard Home Warranty Program

Transcription

1 US Home Guard Home Warranty Program Let US take the lead Coverage available for: Single Family Homes Investment Properties Condos and Townhomes New Construction Duplex, Triplex and Four-plex

2 Who is US Home Guard? The US Home Guard Warranty Program was designed after many years of going to bat for our home owners. The struggle for effective communication, along with prompt resolutions for home-owners is very real and, as a highly successful Property Management Company we saw a magnified version of this problem. Working as the liaison for over 600 home owners, we were faced with a multitude of issues that other Home Warranty companies have no experience with. We stand in the shoes of the home owner, and we work to protect their biggest assets. The old saying is true: Time is money. While working with other home warranty companies, we got the run around long enough to realize we had all the resources, knowledge and capabilities to create a warranty program that cut out the over priced, red tape lined warranty companies that existed in the past. By combining our amazing list of vendors, along with our knowledge of the competition, we highlighted other warranty companies weaknesses in the marketplace, spoke to our home owners to find out their biggest concerns and struggles, and we designed a program that gives home owners a streamlined approach to what should be a lot easier than other companies have made it appear. Respect my time. Respect my home. Respect my finances. When there is an issue, let US Fix it. We have a commitment unlike any other warranty company. Most of our current clients already rely on us to manage their property on a day to day basis. So unlike the other guys, we are looking at the big picture. By creating a highly effective program we make our jobs easier, we keep our home owners pleased with the results, and our goal is to create life time clients. If you choose US, you can expect quality work performed in a timely manner. Previous home warranty companies hide their terms and conditions, limit coverage for the most likely issues, and in the end leave home owners pondering why they even have a home warranty company to begin with. We offer up front coverage options, and show our limitations. We also offer you the ability to add a la carte coverage for your specific needs, because we know every home is different, and your concerns are not the same as your neighbors. We are the first home warranty company to recognize the lack of progression in all home warranty companies. We took the tried and true concepts, threw away the out dated limitations, and what we are left with is a transparent view of what we offer and a customizable feature that shows we truly understand what matters most to you. You are the most important part of US and deserve to be treated as such.

3 Homeowners Insurance and a Home Warranty What s the Difference? What is a Home Warranty? It s a one-year service agreement that covers the repair or replacement of many major home system components and appliances that typically breakdown over time due to normal wear and tear. You sensibly protect your house with homeowners insurance. While homeowners insurance covers many appliances and system components in the event of a disaster (such as a fire), having US Home Guard Home Warranty will cover those items against the high costs of repair or replacement in the event a breakdown occurs. There are 2 US Home Guard Home Warranty packages available, making it easy for you to get exactly the coverage you need, at a price you can afford. US Home Guard Silver and US Home Guard Gold are here to protect your home. US Home Guard covers the most critical home systems, plus many major household appliances.

4 WITHOUT A HOME WARRANTY... Heating w/ductwork Air Conditioning w/ Ductwork Repair: $390 Replacement $2,885 Water Heater Repair: $92 Replacement:$761 Air Conditioning w/ Ductwork Repair: $306 Replacement: $2,141 Dishwasher Repair: $ 127 Replacement: $515 Clothes Washer Repair: $103 Replacement: $543 Ranges/Ovens/Cooktops/Clothes Dryer Repair: $114 Replacement $782 Clothes Dryer Repair: $133 Replacement: $546 Refrigerator Repair: $149 Repair: $ 1,115 Built-in Microwave Repair: $97 Replacement: $429 Repair or replacement of key home systems and appliances are expensive. Here s a sample of some of the most common systems and appliances and their average repair and replacement costs.*

5 COVERAGE DETAILS SILVER Air Conditioning Air Conditioning Heating / Furnace Heating / Furnace Plumbing (Including stoppages; sump pumps; ejector pumps) Plumbing (Including stoppages, sump pumps, ejector pumps) Water Heaters Ala Carte GOLD Water Heaters Washer Dryer Refrigerator w/ice Maker and Dispenser (Kitchen refrigerator only) Built-in Microwave Ovens; Dishwashers; Garbage Disposals Ranges;Ovens;Cooktops We offer a customizable approach to your home coverage needs Add additional appliances with ease, and with pricing that the competition can t touch Call for more information to set up coverage to reflect your needs and concerns

6 US Home Guard Silver Covers the most critical home systems, plus many major household appliances. US Home Guard Warranty Program Pricing Single Family Home (SFH) SILVER GOLD Condo/Townhome/Mobile Home New Construction SFH (yrs. 2-5) US Home Guard Gold Offers the most comprehensive coverage, including the items in Duplex, Triplex and Four-plex * US Home Guard offers the same high level of coverage with both packages, such as repairs and replacements for mismatched systems, undetectable pre-existing conditions, improper installations, lack of maintenance, rust and corrosion, and more. Note: $69 flat rate per house visit $395 yr $549 yr

7 QUESTIONS? WE HAVE ANSWERS. Q: Why do I need a home warranty? Q: How do I know my service contractor is qualified? A: The fact is all home system components and appliances eventually fail. US Home Guard Home Warranty can help you avoid the cost of repairs and replacements and relieve you from the frustrations and uncertainties of finding a qualified service contractor. A: Our comprehensive network of independent, screened service contractors are monitored and graded on their performance through our Customer Satisfaction Survey Program. Q: Is everything in my home covered? A: You will pay a Trade Service Call Fee of $69 for each service contractor of a different trade who visits your home to diagnose a problem or perform a service. There may also be additional costs associated with the repair or replacement of covered items. Details are included in your Agreement. A: While US Home Guard covers many items in your home, we do not cover everything. Examples of items not covered under any plan are: wood stoves, fireplaces and chimneys; electrical breakdowns such as power failures, surges or circuit overload. Refer to your Agreement for specific coverage. Q: Why should I sign up with US Home Guard? A: Up front coverage, A+ customer service, certified technicians ready 24 hours a day. No middle men to complicate the process of handling your home care needs. Simple. Effective. Trusted. Q: What out of pocket expenses will I have? Q: Is my home warranty renewable? A: Generally, coverage is renewable, although terms of coverage and pricing may vary. At the end of your Agreement Term you will receive notification as to renewal terms.

8 Good Things Come in Small Packages When you have an issue you will speak to friendly people; that are familiar, and care about you, and your home. We don t need offices all over the country to know what you need. If you need a plumber, we call a plumber. Not just any plumber, but a plumber we know. Who we ve met. Who we trust. All you need to do is make one call, and US Home Guard takes the lead. Our interest is in your happiness and satisfaction. Every client is treated like our only client. You aren t just a number to us. You are a person, whose opinions and feedback will help build our warranty program with a firm understanding of what matters most. You. Let US take the Lead Step 1: Call our 24 hour customer care line for A+ customer service; or hop online and submit a request! Step 2: We choose from our top vendors, and assign the job. Don t worry! We keep you updated during the entire process. Step 3: Your home is in good hands. We work to address the concerns and take the steps needed to get your house feeling like home again. Step 4: Sit back and relax. Let US take the lead.