National Grid Upstate New York Residential High Efficiency Gas Heating Rebate Program

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1 National Grid Upstate New York Residential High Efficiency Gas Heating Rebate Program

2 Why promote high efficiency heating equipment? Most of your customers really need to replace inefficient heating equipment. These products increase the value of homes. This investment lasts years. Efficiency standards are increasing so customers want to take advantage of rebates while available! Currently, there is a strong utility rebate program available to natural gas customers of National Grid. 2

3 What are the benefits for you? 1. Allows you to place competitive bids on heating installation projects. 2. Shows you seek to install quality high efficiency equipment while saving your customers money. 3. Installation of high efficiency equipment provides your customers with long term energy and dollar savings. 3

4 How to sell high efficiency 1. Tell customers National Grid rebate eligible equipment is ENERGY STAR certified % of Americans recognize the ENERGY STAR label. 3. ENERGY STAR certified equipment uses less energy than standard models, providing long term savings on customer gas bills. 4. National Grid rebates offset the cost of purchasing high efficiency equipment and gives the customer an upfront cash incentive. 5. High efficiency equipment can save customers up to 30% on their heating costs!! 4

5 How to use the rebate in your customer sales presentations Propose high efficiency equipment at your first meeting. Create Program awareness during the sales process. Distribute Program information to your customers during the sales process. Communicate the benefits of high efficiency equipment before discussing minimum efficiency equipment. Show the installation cost less the rebate as an up front benefit. Assist customers in completing the rebate application. This leads to accurate submissions, faster rebate checks, and happier customers. Which leads to more customer recommendations for you! 5

6 2013 Informational Brochure Pick-up this brochure at your local heating equipment distributor and provide it to customers replacing heating equipment. It will provide them with all Program details!! 6

7 The 2013 Rebate Form Your customer will need to submit a Web Reservation to access the 2013 Rebate form. Once you assist your customer in submitting a web reservation, you ll be able to download this rebate form! Visit to start the rebate reservation process! 7

8 2013 Rebate Levels 8

9 Qualification Must be a National Grid gas heating customer in order to participate. All equipment must be installed between 1/1/2013 and 12/31/2013. Rebates applications and supporting documentation must be mailed within 60 days of rebate reservation and postmarked no later than 12/31/2013. Customers must receive a reservation number by going to the online reservation system at If your customer does not use the computer, they can call to make a reservation. 9

10 Online Rebate Reservation System All customers must complete the online rebate reservation process in order to secure rebate funding for your projects. And you can help!

11 Online Rebate Reservation System Go to Click Select Region 11

12 Online Rebate Reservation System Select New York Upstate<Electricity and Gas 12

13 Online Rebate Reservation System Select Residential 13

14 Online Rebate Reservation System Select Energy Efficiency Services 14

15 Online Rebate Reservation System Complete the resources sidebar to access rebate programs 15

16 Online Rebate Reservation System Click on UNY residential gas: High-efficiency natural gas heating furnaces and boilers 16

17 Online Rebate Reservation System Click on online reservation form 17

18 Online Rebate Reservation System Enter Zip Code Click Search 18

19 Online Rebate Reservation System Go to New York High Efficiency Heating Equipment Click Start Rebate Process Notice funds remaining 19

20 Online Rebate Reservation System After reviewing the rebate options, you can assist your customer in completing the 5-step online reservation application 20

21 Online Rebate Reservation System Select the type and quantity of equipment for the rebates 21

22 Online Rebate Reservation System Review and accept Terms and Conditions Click Submit Reservation A Web Submission ID will be ed to the address provided on the online reservation form 22

23 The Application

24 Submitting Rebate Applications Assist your customers in completing and submitting the rebate application with these simple steps! 1. Provide the customer the Program Information Brochure at your first visit to submit your bid. 2. Discuss what rebate eligible high efficiency heating equipment they should install. 3. Assist the customer in submitting an online web reservation at s.com/heatuny-ny-res. 24

25 Submitting Rebate Applications 4. Once you receive the Web Submission ID via , download the rebate form. 5. Ask the customer to complete the following sections: Customer Information Be sure to include the Web Submission ID on the rebate form Payee Information Acceptance of Terms 25

26 Submitting Rebate Applications 6. Complete these sections once the installation is complete: Equipment Information Contractor Information 26

27 Submitting Rebate Applications 7. Prepare your invoice to include the following information: Contractor name and address Invoice date Labor costs Complete equipment make and model number(s) Material and installation costs of each unit Indicate payment made in full or zero balance 8. If applying for a boiler or furnace, attach an AHRI certificate. You can download an AHRI certificate at spx. 27

28 Submitting Rebate Applications Use this invoice as an example when creating your invoice! 28

29 Common Errors These errors commonly occur on rebate applications and/or supporting documents and hold up rebate processing. Double check your application submission before submitting! Application Errors Invoice Errors Missing Model Number Missing Labor Cost Invalid Model Number Missing Paid in Full Ineligible Customer Account Number Missing Customer Signature No Invoice Missing Invoice date 29

30 Questions?

31 Who to Contact Contact Brian Keech at or at with questions or customer issues. 31

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