Managing Change in a Public Corporation
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- Amelia Newman
- 8 years ago
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1
2 Managing Change in a Public Corporation
3 Shaping Up for Future Challenges Building a Resilient Workforce Building a workforce that can adapt to constant change, respond to business challenges and deliver exceptional customer services Engaging and developing leaders Identifying barriers and driving continuous improvement Empowering managers and developing their capabilities Engaging and developing employee skills
4 Organisational Development Strategy Roadmap The senior team identified the needed to create an OD strategy that delivered programmes of work to prepare the business for future challenges Year 2 Year 3 Establishment of Business Excellence/ Continuous Improvement Culture EFQM Assessment & Subsequent Areas For Improvement The process involved engaging the executive and management team in a series of one to one interviews and focus groups leading to the initiation of a programme roadmap Year 1 Strategic L&D Enabling Projects Emp. Eng. & Comms Perf. Mgmt People & Organisational Development Strategy Leader. & Change
5 Programme Methodology Board Translink Executive Group The programme governance structure involved: Performance Management Leadership & Change Steering Group Programme Manager Strategic Learning & Development Emp Engagement & Internal Comms Executive sponsorship Cross divisional steering group consisting of nine senior managers Programme business leader (two year secondment) Four project teams engaging approx. 30 managers from the business on a part time basis
6 Performance Management What Updated performance management system incorporating o performance improvement, o Leadership and management development and o Identifying and managing behaviours 2012/ / /15 How All appraising managers trained in setting objectives, giving feedback and conducting performance reviews Introduction of new performance rating evaluation system Phased introduction of behavioural assessment as measure of Individual performance
7 Significant Investment in People Development Targeted Development Programmes Team Briefing Training Programme linked to the introduction of Team Talk Excelerator Programme - high impact development programme for service delivery managers and depot engineers Leadership Development Centres Female Leadership Curriculum Leadership Breakfast Seminars Performance Management Targeted strategic development programmes at team leader and supervisory level Partnership with Ulster Business School Attendance management Emerging Agenda: As part of the Group s ongoing people development strategy, the company is seeking to implement: a modular e-learning programme. Coaching for line managers Integration of leadership behavioural competencies into wider HR processes Benefits Enhancing managerial capabilities Developing new knowledge, behaviours and skills Enhancing and improving business planning and decision making Increasing team morale and enthusiasm Contributing to improved organisational performance
8 Employee Wellbeing part of Translink s CSR Strategy Independent Occupational Health Internal welfare service Mediation Programme Carecall support Cycle to work scheme Healthier Choices Road show Charity Partnerships Macmillan Cancer Support/Diabetes UK Translink Community Partnership
9 Engaging the workforce 2013 Employee Engagement Survey High Level Results of the Your Translink Your Voice 2013 Survey 53% group-wide response rate (2077 employees responded) 62% Engagement Score (MPT 81%, non-mpt 61%) 73% satisfaction levels 68% employer advocacy Female staff were, on average, 6% more engaged and satisfied
10 Making Measurable People Improvements 2011 Results vs Results 2011 vs. 2013
11 Business Impact CIPD 2013 Change Programme of the Year EFQM Northern Ireland Four Star award IIP Gold standard 78.5 million passenger journeys were made, beating Government targets of 77 million and reflecting a wide range of business developments from investment in new buses and trains to providing great value tickets and promotions Strong financial performance Fares remain low compared to GB and RoI Technological advancements such as free on-board Wi-Fi, mobile ticketing and better passenger information Highest customer satisfaction levels ever Official industry recognition including top accolades at the UK Rail Business and UK Coach Tourism Awards
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