IT Services for Students

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1 Knowledge is Power Conference California State University Fullerton July 18 th, 2013 IT Services for Students Elahe Amani Director of Student Technology Services CSUF Information Technology

2 Abstract This workshop will present technology services, facilities, tools and products available to students at CSUF. The new and emerging technologies are brining student s services and teaching and learning inside and outside class rooms much closer than ever in higher education. Come and learn about IT related services, high tech enabled facilities, tools that enrich the educational experience of students and software products that improve the students quality of life, engagement, retention, and success.

3 ILC The Information and Learning Commons (ILC) integrates information resources, technological resources, and Tech support services to provide full service student support for research, writing assistance, and production of papers and projects in a single environment.

4 Virtual computer Lab Virtual Computer Lab (VCL) allows students, faculty, and staff to access university-licensed computer applications via the Internet. It allows you to work on a lab computer from home or any location with a high-speed Internet connection.

5 Campus location of Computer Labs Pollak Library ILC Oasis North Pollak Library North, 1st Floor Open computer lab for students, faculty, staff, and patrons of the Library. Equipped with 133 PCs & 10 Macs; Disabled student workstations; Black & white and color laser printers; Print-only/Lookup stations; Wireless Access Points; Work space for laptops and collaborative activities ILC Oasis South Pollak Library South, 1st Floor Open, self-service computer lab for students, faculty, staff, and patrons of the Library. Equipped with 36 PCs; Black & white laser printers; Print-only/Lookup stations; Wireless Access Points; Work space for laptops and collaborative activities ILC 2nd Floor Pollak Library North & Bridge Open, self-service computer lab for students, faculty, staff, and patrons of the Library. Equipped with 34 PCs on the north & 5 PCs on the bridge; Black & white laser printers; Print-only/Lookup stations; Wireless Access Points; Work space for laptops and collaborative activities ILC 4th Floor Pollak Library North Open, self-service area computer lab for students, equipped with 51 Macs in the AV rooms and study spaces; Print-only/Lookup station, Wireless Access Points; Work space for laptops and collaborative activities

6 Campus location of Computer Labs Titan Lab Pollak Library North, Basement Open computer lab for students, faculty, staff, and patrons of the Library. Equipped with 213 PCs & 5 Macs; including Disabled student workstations; 4 scanner stations; Black & white and color laser printers; Print-only/Lookup stations; Wireless Access Points; CSVT machine for loading funds on your TitanCard; Work space for laptops and collaborative activities.

7 Campus location of Computer Labs McCarthy Commons McCarthy Commons is an open lab for students, faculty, & staff Located in McCarthy Hall basement, MH Equipped with 62 PCs; Disabled student workstations; Black & white and color laser printers; Print-only/Lookup stations; Wireless Access Points; 2 scanner stations; Work space for laptops and collaborative activities

8 Instructional Classrooms Equipped Group Study Rooms (Smart Rooms) There are seven Equipped Group Study Rooms located in the library north first and second floor. Rooms may be checked out by currently enrolled CSUF students, with no holds, and are intended for student class/study-related purposes only. Rooms must be checked out to groups of two or more. Rooms are equipped with smart classroom lectern, flat panel TVs, projectors, web-cams, smart board, scanners, DVD players, and more. Students can make reservations one week in advance online at: Students will need to come to the ILC Support Desk to check-out the room.

9 Instructional Classrooms McCarthy Commons Instructional Classroom Located in MH-044 Instructional computer classroom setup primarily for the Natural Sciences & Mathematics (NSM) & Humanities and Social Sciences (HSS) colleges. Department heads coordinate and book classroom times per semester (Fall & Spring only). Scheduling is done on a first come first serve basis. Requests can also be made for other departments classes, training programs, meetings, etc. for dates and times that are open. The room is equipped with 32 PCs, lectern with projector and document camera, an instructor s computer setup with LanSchool, and printing services (available upon request of the faculty).

10 Student Genius Corner (SGC) Located in Titan Lab The SGC provides a number of services to students, including an online reservation system for students to make appointments, and also supports the Testing Center. Some of the services provided: Long-term Laptop Checkout for Virtual Computing Lab (VCL) classes; Technical assistance, such as wireless network/printer connection, installing campus related software, etc. for personal laptops and smart phones; etc.

11 Laptop and smart phone connection You can use Wi-Fi anywhere on campus Get help with connecting your laptops at SGC desk PC Mac Unix-based OS Mobile Devices: ios, Droids, Windows, Kindle, Want to do it yourself? Visit

12 Testing Center Allows students to take TITANium based online tests for certain enrolled courses. Eligibility for online tests is determined by the professor. Consists of 7 cubicles equipped with PCs using LanSchool and is monitored by cameras. Online reservation system for students to book their test date and time for their online courses that utilize the service. Faculties can reserve Testing Center for their online classes.

13 Titan Lab Support Desk Location: Student Genius Corner & Testing Center Provides students basic computer support relating to programs installed on the computers and miscellaneous questions about the Library and campus.

14 Laptop /ipad Rentals SGC Long-Term Laptops Students who are taking a class that uses the Virtual Computer Lab (VCL) will be eligible to check out the laptops. VCL allows students to access university-licensed computer applications. Students will automatically be enrolled to the program by their instructors. Laptops can be checked out for 30 days and can be renewed up to four times during the semester. ILC Hourly Laptops Students are able to checkout laptops from the ILC Support Desk for use within the Library. The laptops can be checked-out for 4 hours. ipads Students are able to checkout ipads from the ILC Support Desk for use within the Library. The ipads can be checked-out for 4 hours.

15

16 Printing Services Black & White Laser Printers Located on each floor of the Library North, ILC Oasis South, & McCarthy Commons. Students are able to send their print jobs to any printer located in each service area. Color Laser Printers Located in ILC Oasis North, Titan Lab & McCarthy Commons. Students are able to send their print jobs to any printer located in each service area. Wireless Printing Students are able to connect wirelessly to any of the printers in ILC and McCarthy Commons. Print-Only Stations Located on each floor of the Library North, ILC Oasis South, & McCarthy Commons. Students can print documents from their flash drives, CDs, floppy disks, or campus that don t require any editing and are ready for printing from these stations.

17 Computer Availability Screens Displays the number of available computers in Information and Learning Commons and McCarthy Commons computer labs. The screens are located at: The main entrance of Pollak Library, ILC Support Desk, Titan Lab Support Desk McCarthy Commons. Computer Availability is also available for mobile devices (ios, Android, Windows) via the ifullerton app.

18 LearnerWeb(LW)- Titan Student Training Center LW is a Learning management system which can manage: Web-based training; Online registration. Course catalogue Individual development plans Certification management Reminder management Electronic signatures Report generator Automatic training assignment Course due notifications Waiting list

19 Titan Student Training Center Access through Student Portal Number of Courses: 180, 43 online courses Number of course Catalogue : 51 Students Taken online courses : 5,919 Students Taken in-person courses : 15,866

20 Titanium Training/Support Access lynda.com tab in student Open Moodle 2 Essential Training for Students. Titanium Support for Student Additional Info Moodle has a robust online community that supports and develops the open-source product. Details are available at

21 Microsoft Software Free of Charge for Students

22 Adobe CS Media Distribution Ongoing contract with Adobe Systems Inc. Adobe CS6 Master Collection: $50 Adobe CS6 Design Premium: $40

23 First CSU to Offer Free of Charge Software to students

24 ifullerton App Available for ios, Droid, Windows Visit for more information.

25 Microsoft Dreamspark DreamSpark is a Microsoft Program that supports technical education by providing access to Microsoft software for learning, teaching and research purposes. Different colleges have different privileges (e.g. Computer Science, Information Systems)

26 Laptop Security and Anti-theft software Students can now protect their laptops with Front Door Software Laptop Loss & Recovery FREE.

27 Online Reprographic Services Some of your projects that needs to be printed on special or oversized papers can be submitted to Reprographics. Click on the Reprographics button on your portal

28 Lynda.com learning platform that teaches range of computer skills in video format. More than 1500 courses Accessible through CSUF Portal

29 Follow us on Social Media Facebook: Twitter:

30 Helpdesk Phone: Systems Update:

31 Thank you & Questions

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