Hosted Voice. Rely on us to take care of your business. YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM

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1 Hosted Voice YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM Rely on us to take care of your business. 1

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3 Welcome. Welcome to ExecCONNECT from LUS Fiber! This guide is intended to get you up-and-running with the basic features associated with the online web portal. For more in-depth information, please see: Hosted Voice User s Guide Hosted Voice Administrator s Guide As always, you can contact our local customer service team at (337) 99-FIBER ( ) and we will be happy to assist you. ExecCONNECT is the web portal used to manage the features on your new phone system. With ExecCONNECT, you can: View missed calls Listen to voic messages Manage your contacts Set up rules to route your calls And more To get started, go to the login page at: Use your 10 digit phone number as your user name and 1235 as the default password. Once you log in, see page 8 to create a new password. Please note that this Guide is representative and may vary from your individual ExecCONNECT screen. 1

4 GETTING ORIENTED Once you are logged in, you will be on the main ExecCONNECT dashboard: Message, missed call indicators Dashboard View most common functions Messages and Calls Access call history Contacts Store and retrieve contact information Call Manager Manage your incoming calls Apps Add any available applications to your service Groups View groups you are a member of Settings Change your call settings 2

5 DASHBOARD ExecCONNECT Dashboard is the main screen for the portal. On it, you can view things such as recent calls, messages, contacts, and customized settings. Voic s click here to view and retrieve any voic messages Contacts Import your contacts from Outlook or create new ones, then click on their name to dial Use the Call button to make a new call use for numbers that may not be in your address book List of missed calls if you click one you will have the option of calling the number back Active settings for instance, if you are forwarding your number, it would appear here click to adjust 3

6 MESSAGES AND CALLS The Messages and Calls tab displays all of your recent call activity. Here you can retrieve voic and view calls based on whether they were missed, answered, dialed, or deleted. Click on one of the sub-tabs to get more detail. Click the Play arrow button to listen to a voic message. Note that you can listen to your messages in any order. The window (seen to the right above) will open you will have the option to save or delete either on the player screen or main screen. Click the New Voic button at the bottom of the page to record and leave a voic as a memo (note your computer requires a microphone). Click the at the end of the line to Reply, Mark as Heard (or) New, Forward as , or Forward as Voic . From the Missed, Dialed, and Received sub-tabs you can click on the name and either call them, add them to your contacts, or jump to the caller s existing contact information. 4

7 CONTACTS The Contacts tab enables you to manage all of your contact information. Within it, you can create new contacts (using recent call information like a missed call, or create a new one from scratch), create groups of contacts, or import/export your contacts. Set up short codes using this button Create new contacts, groups, import, or export using these buttons The fastest way to add your contacts is to import them from your program. If you re using Microsoft Outlook, here s how: Open Outlook and go to the File tab then Import and Export -- A new window should appear Select Export to File click Next Select Comma Separated Values (Windows) from the list click Next Select Contacts from the folder tree click Next Save exported file as Outlook Contacts click Next (Be sure to save in a place you can remember like the Desktop or My Documents) Go back to the ExecCONNECT Contacts tab Click the Import button Click the Browse button to find the Outlook Contacts file Click Import Your contacts are now in ExecCONNECT! 5

8 CALL MANAGER The Call Manager tab is where you view or change the calling rules you have in place. Summary change settings for receiving calls Rules set up rules for incoming calls Weekly Schedule set up rules on a schedule Special Days - set up exceptions for normal rule schedule Summary enables you to change the settings for when you receive a call and see additional options. Rules give you advanced options for handling incoming calls. You can choose which set of rules is active from the Summary tab. Weekly Schedule enables you to apply different rules at different times of day. Once you have set up your weekly schedule, you can use the Summary tab to choose which rules apply during the periods you have defined. Special Days enables you to set rules that are exceptions to your normal weekly schedule. 6

9 APPS/GROUPS Apps allows you to access various applications to your phone service from your desktop. At this time, ExecCONNECT Assistant is the only application available for download, but there may be more in the future. Once you get more comfortable with ExecCONNECT, we recommend you download ExecCONNECT Assistant. The Groups tab lists the MLHGs (Multi Line Hunt Groups) and Call Pickup Groups (CPUGs) you are a member of. This tab will only be visible if your line is part of a hunt group or call pickup group. 7

10 SETTINGS The Settings tab contains most of your personal and call handling preferences. Account see personal details and change password Calls change general and call forwarding preferences Messages set up voic greetings and settings Notifications - set up exceptions for normal rule schedule The Account sub-tab allows you to see your personal details, change your password/ PIN, and configure the keys on your phone. 8

11 SETTINGS The Calls sub-tab enables you to change general phone, caller identification, and call forwarding preferences. Once you decide on your preferences, you should not need to use this tab frequently. The Messages sub-tab allows you to make changes in voic forwarding number, mailbox access, and your voic greeting. 9

12 SETTINGS The Notifications sub-tab enables you to change which notifications you will receive from incoming calls and how you will receive them. Message Waiting Indicator send notifications to select phone numbers send notifications to select addresses Pager send notifications to select pagers Outdial send outdial notifications according to a schedule Override override your outdial and pager notifications to a schedule Notes 10

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16 LUS FIBER ALL BUSINESS CUSTOMER SERVICE & OFFICE 1875 W. PINHOOK ROAD 99-FIBER ( ) LUSFIBER.COM/BUSINESS

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