BullsEye Call Manager Quick Reference Guide

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "BullsEye Call Manager Quick Reference Guide"

Transcription

1 This guidewill help you get started using your BullsEye digital voice services. For additional information, login to your MBA account and select HELP from the toolbar. Call Manager This tool allows you to control an IP-based phone from your PC desktop. You can place calls, transfer calls to your colleagues, or put customers on hold. This feature comes in very handy if your phone comes with a headset. Accessing Call Manager Call Manager is a hosted application, so you won t have to download anything to your laptop or PC. 1. Go to the following website: 2. Click on Bookmark this page to make future access easier for you. 3. Click on Remember Password to make future log-ins easier for you. 4. Enter your User ID and Password. NOTE: Your login information can be obtained from your Customer Information Sheet. Or contact Bullseye Customer Service if you can t Digital Voice Call Manager Quick Reference Guide 4/17/12 1

2 INTRODUCING THE CALL MANAGER This tool allows you to control an IP-based phone from your PC desktop. You can place calls, transfer calls to your colleagues, or put customers on hold. This feature comes in very handy if your phone comes with a headset. Take a minute to familiarize yourself with the layout of the tool. System Functions User s Name and Number Enter Phone Number Call Control Area Indicators Current profile in use Call Control Buttons Admin Functions Digital Voice Call Manager Quick Reference Guide 4/17/12 2

3 ESSENTIAL CALL MANAGER FUNCTIONS Initiate a Call 1. Click on the Enter Phone Number text box. Type in the phone number you want to call. 2. Click the DIAL button or press Enter. 3. As you hear the phone ring, pick up the handset. NOTE: For initial calls, your phone will ring, and then ring the called party after the telephone handset is lifted. When making a second call, clicking the DIAL button automatically holds the existing call. Answer a Second Call (Call Waiting) For second incoming calls, the telephone handset must be engaged (assuming you are talking). 1. In the Call Control Area, click to select the incoming call. 2. Click the ANSWER button (the existing call is held automatically). End a Call 1. In the Call Control Area, click to select the call to be released. 2. Click the END button. NOTE: If all calls have been released, replace the telephone handset before initiating the next call. Place a Call on Hold 1. In the Call Control Area, click to select the call to hold. 2. Click the HOLD button. Remove a Call from Hold 1. In the Call Control Area, click to select the call to remove from hold. 2. Click the TALK button. Redial a Call 1. Click REDIAL. 2. If there are no other active calls, your phone will ring, and then rings the last called party after the telephone handset is lifted. NOTE: The Enter Phone Number box will populate the number. Initiate a Three-Way Conference Call 1. Answer or initiate the first call. 2. Answer or initiate second call. This action automatically holds first call. 3. Click the CONFERENCE button. 4. All calls are connected. NOTE 1: To release one party of a conference call, select the call in Call Control Area and click the END button. To mute the call, click CONFERENCE then HOLD. NOTE 2: While engaged in an active conference call, click TRANSFER. The two calls will remain connected and the users will be disconnected (call disappears from Call Manager). Blind Transfer a Call 1. In the Call Control Area, click to select the call to be transferred. 2. Select and click on a phone number from one of your lists, or enter it using your keyboard. 3. The Selected number displays in the Enter Phone Number box. 4. Click the TRANSFER button. Transfer with Consultation 1. In the Call Control Area, click to select the call to be transferred. 2. Click the HOLD button. 3. Select and click on a phone number from one of your lists, or enter it using your keyboard. 4. The selected number displays in the Enter Phone Number box. 5. Click the DIAL button. 6. Speak with the active caller. 7. Click the TRANSFER button (with no number specified in the Enter Phone Number box). 8. The two existing calls are connected. Send a Call to Voic 1. While the phone is ringing and the call is displayed in the Call Control Area, click the call to send it to voice mail. There are two options of where to send it: o To send to your own voice mailbox, click SEND TO VM. o To send to the voice mailbox of another user, enter the extension in Enter Phone Number box and click SEND TO VM. Digital Voice Call Manager Quick Reference Guide 4/17/12 3

4 ADDITIONAL CALL MANAGER FUNCTIONS System Functions Support Help Configure This function allows you to open a trouble ticket to report a problem to BullsEye customer service. This function provides training instructions on how to use the Voice Portal, the Call Manager, or the Voice Toolbar. This function launches the Voice Portal so that you can make changes to your voice configuration. Profile Options Pre-set profiles are available to help you manage your incoming calls. There are 5 options to choose from: Available - In the Office Available - Out of the Office Busy Unavailable None This profile indicates how you want calls handled when you are in the office. Choices include ringing additional phones when your phone rings, and what to do if your phone is busy or if you don t answer. This profile indicates how you want calls handled when you are available to receive calls, but are out of the office. You can forward all calls to your current location, or have Voice Messaging answer the call. You can also have a text message sent, indicating when a call is received. This profile indicates how you want calls handled when you are busy. You can forward calls from selected numbers, send all calls to Voice Messaging and have a text message sent, indicating when a call is received. This profile indicates how you want calls handled when you are not available, such as when you are on vacation. You can forward calls from selected numbers and specify a Voice Messaging greeting to be heard by all callers. If you select this option, none of your profiles are in use. Other individual features you have activated will handle your incoming calls. Activating a Profile 1. To activate a profile, click the drop-down arrow in the Profile box. 2. Click on the profile that you want to activate. The profile selected will appear in the box.!helpful HINTS! o When a profile is activated, it overrides other services that have been configured in the Voice Portal. o That being said, other services such as Call Notify, Call Forwarding, or Simultaneous Ring should not be configured to perform any actions if you have pre-set your profiles. Digital Voice Call Manager Quick Reference Guide 4/17/12 4

5 Changing the Details of a Profile To change the settings of a profile, you need to access the Voice Portal and configure the Incoming Calls service configuration web page. 1. In the Digital Voice Portal window (which appeared when you originally logged in), click on Incoming Calls. 2. In the Advanced column, locate the CommPilot Express function. When this feature is activated, it will say ON as part of the feature title.!warning! o All Incoming Call features on this page that are activated (i.e., ON ) will be overridden when the CommPilot Express feature is activated. 3. Click on the CommPilot Express feature. Upon entering the configuration page for the CommPilot Express feature, you will have the ability to configure 4 profiles (the NONE option cannot be configured) at the same time. Each of these profiles is self-explanatory. Simply identify which profiles you want to utilize, and incorporate the telephone numbers and/or s that you want to establish for each setting. Some additional points of interest: o Be sure to double-check the phone numbers/extensions that you have entered to make sure they are correct. o Spend a few minutes and perform a quick test to ensure that the routing options actually function the way you intended. o If other people are going to be receiving calls originally intended for you, consider providing them advanced notice that this is going to occur. o Test to make sure that your voic is being accessed the way you want to. o After you have made your changes, click on APPLY, then OK.!HELPFUL HINTS! In addition to activating a profile while in the Call Manager, you can also activate a profile within the Voice Portal. After you have made modifications to your Profiles, use the drop-down box to select the profile you want enabled. Digital Voice Call Manager Quick Reference Guide 4/17/12 5

6 Change your Service Status Options There are 3 options: Do Not Disturb, Call Forwarding Always, or Remote Office. Each feature requires you to complete a corresponding configuration page in the Voice Portal, which is described below: Do Not Disturb o Allows you to send your calls directly to your voice messaging box without ringing your phone. o In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice messaging by using the Ring Reminder. o This is important when you have forgotten the service is turned on and you are at your phone waiting to receive calls. Call Forwarding Always o Call Forwarding Always allows you to forward all your incoming calls to a different phone number or SIP-URI, such as your home office or cell phone. o You can also make your primary phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. o This is important when you have forgotten the service is turned on and you are at your primary phone waiting to receive calls. o Note that the address (phone number or SIP-URI) you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number or SIP-URI to forward to using the voice portal or on the phone using the feature access code. Remote Office o Remote Office allows you to use your home phone, your cell phone or even a hotel phone as your business phone. o By using the CommPilot Call Manager, you can make phone calls from this remote phone and have them billed to your business. o This service also directs all calls coming to your business phone to ring the remote office phone. To activate these functions, click the text link (service abbreviation) to access the service configuration page.!warning! o Your phone will not ring while any of these services are activated. o As stated previously, these Profiles will over-ride any individual feature settings that currently activated. Digital Voice Call Manager Quick Reference Guide 4/17/12 6

7 Accessing and Creating Phone Lists At the bottom of the Call Manager there is an Admin Function Area that contains 6 options. Each of these options provides access to various lists of phone numbers that help making calling easier. Each one is explained below. The Attendant Feature This feature when selected reveals the phone numbers that are available within your current location. Simply click on the person s name in the list to dial their telephone. If your organization has a lot of employees, you may want to consider using the filter function. Click on the drop-down arrow to select a filter option. This will sort the list of names for you so that you can be more efficient in your search. NOTE: This feature is configured by the group administrator. The Enterprise Feature This feature when selected reveals the phone numbers that are available within all of your company s locations. Simply click on the person s name to dial their telephone. If your organization has a lot of employees, you may want to consider using the filter function. Click on the drop-down arrow to select a filter option. This will sort the list of names for you so that you can be more efficient in your search. Because this list can be modified only by your administrator, it is wise to click on Refresh as often as you can. NOTE: This feature is configured by the group administrator. Digital Voice Call Manager Quick Reference Guide 4/17/12 7

8 The Personal Feature This feature when selected reveals frequently called numbers (i.e., a friend or family member) that you have uploaded. Simply click on the person s name to dial their telephone. These phone numbers are uploaded through the digital voice portal using the import feature. To add phone numbers to your Personal phone list: Importing Your Personal Phone List 1. In the Voice Portal, click on Outgoing Calls. 2. Click on Personal Phone List. 3. In the Personal Phone List Import dialog box, it will prompt you for your personal phone list file. At this time you need to create a.csv file. 4. Minimize the Voice Portal application. 5. Select START, the PROGRAMS, the ACCESSORIES, and then WORDPAD.!HELPFUL HINTS! o If you do not have access to WordPad, there are other applications (NotePad, MS-Outlook, MS-Word, MS- Excel) that can help you export your contact information into a.csv file. 6. Using WordPad, create your personal phone list. Some things to consider: o The first line of the import file must define two columns: Name and Number. If these column headers are not present, the file cannot be imported. o Each line following the column headers should include the name and number of a contact, each value enclosed in quotation marks, and separated by a comma. o To the right is a sample of the format required for the import file. o Imported files must use a comma-delimited format (.CSV extension) containing the name and number of each contact. Digital Voice Call Manager Quick Reference Guide 4/17/12 8

9 7. Maximize the Voice Portal. In the Personal Phone List Import dialog box, it will prompt you for your personal phone list file. 8. Click on Browse and select the.csv file that contains the personal phone numbers. 9. Click on Apply, and then OK. 10. Toggle back to the Call Manager, and with the Personal Feature highlighted, click on Refresh. Your personal phone numbers will appear. The Call History Feature This feature when selected reveals phone numbers that you recently called. There are 3 options: Missed Calls, Received Calls, and Dialed Calls. Click any of these buttons to retrieve the list of appropriate phone numbers. To dial one of these numbers, click the person s name to dial their telephone. The Outlook Feature This feature when selected reveals all of the contact information available from your Microsoft Outlook account. Upon initial use of the Outlook function list, click Load in the warning dialog box. This will begin the process of downloading your MS-Outlook contacts into the Voice Portal.!WARNING! o Contact your IT department to ensure that you have administrative rights to download files to your hard drive. Digital Voice Call Manager Quick Reference Guide 4/17/12 9

10 After your contacts are downloaded, they will appear in list form. A search function is available if you have a lengthy directory of people that exist in different folders. To search through your Outlook contacts: 1. Using the drop-down menu, select the Outlook Folder you want to search. 2. Enter your search criteria in the text box. 3. Click the SEARCH icon (the blue hourglass). Up to 25 contacts will display. To reduce further, search again with more specific criteria, or use the paging buttons to view additional search results.!helpful HINTS! Once imported into Call Manager, your contacts are not synced with MS-Outlook. In order to keep both lists identical, the upload procedure will occasionally need to be repeated. The Options Feature This feature when selected reveals some additional options that can be very useful. Each is described below: o One-Click Dialing. If this feature is enabled, all it takes is a single click (instead of two) to initiate an outgoing call. o Web Screen Pop. If this feature is enabled, a specified web page (such as the front end of a customer database) will display for both incoming and outgoing calls. o Journal Entry. If this feature is enabled, Microsoft Journal will immediately open a new entry page so that you can take notes. This can be enabled for both incoming and outgoing calls. NOTE: You must have Microsoft Journal on your PC in order for this function to work properly. o Prompt to Load Outlook Contacts. If this feature is enabled, you will be prompted upon clicking on the Outlook feature to load your contacts. If you have already downloaded your contacts, or are not interested in this feature, you should remove the checkmark. Also be sure to specify the default location for where your Outlook Contacts will reside. Digital Voice Call Manager Quick Reference Guide 4/17/12 10

BullsEye Call Manager Quick Reference Guide

BullsEye Call Manager Quick Reference Guide This guide will help you get started using your BullsEye digital voice services, and in particular, the Call Manager. What is the Call Manager? This tool allows you to control an IP-based phone directly

More information

Place a Call on Hold 1) In Call Control Area, click to select call to hold. 2) Click Hold button.

Place a Call on Hold 1) In Call Control Area, click to select call to hold. 2) Click Hold button. User s Name and Number Enter Phone Number CommPilot Profile in Use Call Control Buttons Tabs or Phone List Links Initiate a Call 1) Select a phone list. Click Tab to display list. NOTE: To create a phone

More information

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download.

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant Enterprise Toolbar in Internet Explorer: Assistant Enterprise Toolbar

More information

MySphere Assistant User Guide

MySphere Assistant User Guide MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of

More information

Contents. Business Solutions. Page

Contents. Business Solutions. Page C 2012 Contents Page Premium User Toolbar Assistant... 2 First Time Login... 4 Login Button... 4 Subsequent Use... 5 Dial Number... 6 Redial Number... 6 Dial from Contacts (Outlook Edition)... 6 Dialing

More information

Outlook Integrated Toolbar Guide

Outlook Integrated Toolbar Guide Outlook Integrated Toolbar Guide Guide Description This guide will introduce you to the Outlook Toolbar that can be used to administer some of the advanced features of your phone. The toolbar gives convenient

More information

Hosted PBX Call Control Toolbar Guide

Hosted PBX Call Control Toolbar Guide Hosted PBX Call Control Toolbar Guide 10/15/2014 TELEPACIFIC CALL CONTROL TOOLBAR Call Control Toolbar in IE or Firefox: Call Control Toolbar in Outlook 2010: Log In and Log Out To log in, click Login.

More information

Hosted Voice Quick Start Guide

Hosted Voice Quick Start Guide Hosted Voice Quick Start Guide EATEL 225-621-4100 Welcome Welcome to Hosted Voice from EATEL! This guide is intended to get you up and running for the basic features associated with the product. Pages

More information

Enterprise Toolbar User s Guide. Revised March 2015

Enterprise Toolbar User s Guide. Revised March 2015 Revised March 2015 Copyright Notice Trademarks Copyright 2007 DSCI, LLC All rights reserved. Any technical documentation that is made available by DSCI, LLC is proprietary and confidential and is considered

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Call Manager - Options and Preferences Window

Call Manager - Options and Preferences Window Call Manager - Options and Preferences Window This window contains panels that are used to configure many Call Communicator options, components, and functions. The options that are available depend upon

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Business Feature Pack

Business Feature Pack Business Feature Pack Purpose: To provide an explanation and example of each feature and service that Bright House Networks Business Solutions offers. Each item will provide the reader with the following:

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide Big Sandy Res Premium Hosted VoIP Solution Product Feature Guide January 2007 Big Sandy Res Premium Features Alternate Numbers Anonymous Call Rejection Automatic Callback (intragroup) Call Forwarding (Always,

More information

VoIP Quick Start Guide

VoIP Quick Start Guide VoIP Quick Start Guide VoIP is made up of three elements: The Phone The Software (optional) The Web Version of the software (optional) Your new voice mail can be accessed by calling (971-722) 8988. Or,

More information

1 P a g e. Digital Voice Services Business User Guide

1 P a g e. Digital Voice Services Business User Guide 1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

BUSINESS PHONE USER S MANUAL

BUSINESS PHONE USER S MANUAL Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE

More information

Telephony Toolbar Corporate. User Guide

Telephony Toolbar Corporate. User Guide Telephony Toolbar Corporate User Guide Release 7.1 March 2011 Table of Contents 1 About This Guide...7 1.1 Open Telephony Toolbar - Corporate... 7 1.2 First Time Login... 8 1.3 Subsequent Use... 11 2 Using

More information

ShoreTel Communicator User Guide Professional

ShoreTel Communicator User Guide Professional ShoreTel Communicator User Guide Professional Using Communicator for Basic Call Handling Features and Functions Making Calls Type Name of desired party or enter Extension Number in Quick Dialer When populated

More information

Table of Contents. HostedVoIP_End_User_Portal_0316rev4.doc Page 2 of 79

Table of Contents. HostedVoIP_End_User_Portal_0316rev4.doc Page 2 of 79 . CenturyLink Hosted VoIP End User Portal User Guide Table of Contents Portal Navigation... 4 Home Page Navigation... 4 Call Logs... 6 Exporting Call Logs... 7 Call Settings... 8 Call Waiting... 9 Auto

More information

XPRESSIONS USER GUIDE

XPRESSIONS USER GUIDE XPRESSIONS USER GUIDE 1 WHAT IS XPRESSIONS? A voicemail system that enables access via the telephone or by PC/MAC. NOTE: Siemens no longer supports the current PhoneMail system. Xpressions is the replacement.

More information

Polycom VVX 310 IP Phone User Guide

Polycom VVX 310 IP Phone User Guide This guide will help you to understand and operate your new IP Phone. Please print this guide and keep it handy! 1 14 4 13 2 12 11 3 10 4 5 6 7 8 9 1) Handset This is the handset. 2) LCD Display Displays

More information

Web Portal Quick Reference Card

Web Portal Quick Reference Card In the Participants field, enter the number of conference ports you wish to reserve. Each party that will be dialing into the conference requires a port. If multiple parties will be sharing a speakerphone

More information

Premium Digital Voice Solution. User Guide

Premium Digital Voice Solution. User Guide Premium Digital Voice Solution User Guide Table of Contents How to Log into Account Portal & Changing your Password 1 How to Download Toolbar 2 Utilizing Voice Mail 3 Feature Guide & How to Configure

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation *11

More information

Personal Call Manager. User Guide

Personal Call Manager. User Guide Personal Call Manager User Guide Document and Software Copyrights Copyright 1998-2005 by ShoreTel Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents

More information

Avaya one-x Mobile User Guide for iphone

Avaya one-x Mobile User Guide for iphone Avaya one-x Mobile User Guide for iphone 18-602788 Issue 1 February 2008 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

MANAGED VOICE SOLUTIONS QUICK START GUIDE

MANAGED VOICE SOLUTIONS QUICK START GUIDE MANAGED VOICE SOLUTIONS QUICK START GUIDE WELCOME Welcome to Mediacom Business Managed Voice Solutions! This guide is intended to get you up-and-running for the basic features associated with the product.

More information

End User Training Guide

End User Training Guide End User Training Guide Everything You Need to Get Started on Vonage Business Solutions End User Portal This guide will give you a comprehensive look at the Vonage Business Solutions online user interface

More information

Polycom VVX 600 IP Phone User Guide

Polycom VVX 600 IP Phone User Guide This guide will help you to understand and operate your new IP Phone. Please print this guide and keep it handy! 1 1 2 10 9 3 4 8 5 6 7 1) Handset This is the handset. 2) Color Touchscreen Display Displays

More information

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial Welcome This training will help you get the most from your new Hosted PBX service. Service: FairPoint Hosted PBX - Business Advantage

More information

NGT Hosted Digital Voice. User Guide

NGT Hosted Digital Voice. User Guide NGT Hosted Digital Voice User Guide December 2009 Getting Started Making Calls Using Your NGT Hosted Digital Voice service Domestic Dial as you normally would. You can also reference your local telephone

More information

My Account Quick Start

My Account Quick Start My Account Quick Start for Verizon Business Digital Voice Service Guide for Office System Administrators Accessing My Account Phone Assignment Defining the User Site Services Auto Attendant Voice Portal

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

Datasharp Optimum Connect Toolbar

Datasharp Optimum Connect Toolbar Datasharp Optimum Connect Toolbar User Guide Release 17 Document Version 1 WWW.DATASHARP.CO.UK Table of Contents 1 About This Guide...6 1.1 Open Datasharp Optimum Connect Toolbar... 6 1.2 First Time Login...

More information

WTC Communications Hosted PBX User Guide

WTC Communications Hosted PBX User Guide WTC Communications Hosted PBX User Guide Version 7.13.1 Section Subject Page 3 Making Calls...5 3.1 Internal...5 3.2 External...5 3.3 Emergency Calls...5 3.4 Speaker Phone...5 3.5 Ending Calls...5 4 Answering

More information

Optimum Lightpath Hosted Voice User Guide

Optimum Lightpath Hosted Voice User Guide Optimum Lightpath Hosted Voice User Guide V10-12-10 Table of Contents 1. Making and Answering Calls... 6 1.1 Internally... 6 1.2 Externally... 6 1.3 Emergency Calls... 6 1.4 Speaker Phone... 6 1.5 Ending

More information

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com Masergy Unity Client User Guide with FAQ Quick Guide Content Initial Login and Setup... 4 Introducing Masergy Unity... 4 Logging In/Out of Call Center Groups... 4 Hoteling... 4 Window Layout... 5 Resizing

More information

Hosted Business Voice END USER PORTAL GUIDE

Hosted Business Voice END USER PORTAL GUIDE Hosted Business Voice END PORTAL 13461 Sunrise Valley Drive Ste. 300 Herndon, VA 20171 800.962.9329 www.apptix.com Table of Contents Hosted Business Voice... 1 END... 1 PORTAL... 1 Table of Contents...

More information

Quick Reference Book. Cisco 7940 & 7960 Series IP Phones. Business Feature Set T6000 Release 6.0 SCCP Protocol

Quick Reference Book. Cisco 7940 & 7960 Series IP Phones. Business Feature Set T6000 Release 6.0 SCCP Protocol Quick Reference Book Cisco 7940 & 7960 Series IP Phones Business Feature Set T6000 Release 6.0 SCCP Protocol 2007 Red Gap Communications, Inc. All rights reserved. Revision 20070309 Important Phone Numbers

More information

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08 Assistant Enterprise User Guide www.lumosnetworks.com 3-27-08 Assistant Enterprise (Toolbar) Guide Copyright Notice Trademarks Copyright 2007 BroadSoft, Inc. All rights reserved. Any technical documentation

More information

Online Control Panel User Guide. Document Version 1.0

Online Control Panel User Guide. Document Version 1.0 Online Control Panel User Guide Document Version 1.0 Table of Contents 1 About This Guide...8 2 Profile...9 2.1 Access Profile Menu... 9 2.2 Profile... 10 2.3 Addresses... 12 2.4 Passwords... 13 2.4.1

More information

Communicator for Mac Help

Communicator for Mac Help Communicator for Mac Help About the ShoreTel Communicator Introduction to the ShoreTel Communicator for Mac ShoreTel Communicator elements Learn about the window layout, panels, icons, buttons and notifications

More information

Hosted Voice. Rely on us to take care of your business. YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM

Hosted Voice. Rely on us to take care of your business. YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM Hosted Voice YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM Rely on us to take care of your business. 1 2 Welcome. Welcome to ExecCONNECT from LUS Fiber! This guide is intended

More information

User Guide for Phone System Portal

User Guide for Phone System Portal User Guide for Phone System Portal Open up a web browser and go to: https://myportal.microtech-tel.net/commportal/ Type in your without the dashes and your default password will

More information

OPENSCAPE UNIFIED COMMUNICATION (UC) WEB CLIENT USER GUIDE A B C D E F G H I

OPENSCAPE UNIFIED COMMUNICATION (UC) WEB CLIENT USER GUIDE A B C D E F G H I OPENSCAPE UNIFIED COMMUNICATION (UC) WEB CLIENT USER GUIDE The UNIFY OpenScape Unified Communication (UC) Application allows users to easily communicate with contacts, create conference calls, create web

More information

OSSmosis Administrator Portal

OSSmosis Administrator Portal OSSmosis Administrator Portal USER GUIDE TM 989 Old Eagle School Road Suite 315 Wayne, PA 19087 USA 610.964.8000 www.evolveip.net Release 1.0 Document Version 1.0 Copyright Notice Copyright 2010 Evolve

More information

Key Connected Office Voice User Reference Guide

Key Connected Office Voice User Reference Guide Key Connected Office Voice User Reference Guide 02/10/2016 031114/FT/13v1/EX Page 0 Key System User Reference Guide Table of Contents PLACING/RECEIVING CALLS... 1 Answer a Call... 1 Dialing a Number or

More information

CISCO IP PHONE 6945 Series User Guide

CISCO IP PHONE 6945 Series User Guide CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record

More information

Load Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308

Load Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308 Load Bulletin ADP, Inc. Dealer Services 1950 Hassell Road Hoffman Estates, IL 60169-6308 Make sure the media label contains this number: NP-ASP-AE1.0 ADP Network Phone ASP Assistant Enterprise Loading

More information

Bell Total Connect Desktop App Guide for end users

Bell Total Connect Desktop App Guide for end users Bell Total Connect Desktop App Guide for end users Contents 1.0 About this guide... 1 2.0 About the Bell Total Connect desktop app... 1 2.1 System requirements... 1 2.2 How to download and install the

More information

TELEPHONE BUTTONS & ICONS TOUCHSCREEN OVERVIEW

TELEPHONE BUTTONS & ICONS TOUCHSCREEN OVERVIEW This Telephone Guide describes the various features available to you. Telephone Buttons and Icons describe the physical buttons and keys on the phone, the Touchscreen Overview outlines basic functions,

More information

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition Hosted PBX TelePacific Communicator User Guide Desktop Edition 11/19/2014 CONTENTS Login... 2 Home Window... 3 Status Flag... 4 My Room... 6 Contacts Screen... 6 History... 8 Directory... 9 Dialpad...

More information

Polycom 2-Line Desk Phone Quick Reference Guide

Polycom 2-Line Desk Phone Quick Reference Guide Polycom 2-Line Desk Phone Quick Reference Guide ACC-1142 PUG Table of Contents INTRODUCTION TO YOUR POLYCOM 2-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR POLYCOM 2-LINE DESK PHONE...

More information

Cisco IP Phone Training 8/26/15

Cisco IP Phone Training 8/26/15 Cisco IP Phone Training 8/26/15 Using your Phone This document will provide information on the following: Introduce you to your phone Place, transfer, forward, park and pick up a call Set voice mail passwords

More information

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers.

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. Welcome to USA Communications Commercial Voice. We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. This document should answer

More information

Help Menu. Kakapo Systems Ltd 1

Help Menu. Kakapo Systems Ltd 1 Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call Control 4.1. Make a Call

More information

Premium Feature Pack

Premium Feature Pack Premium Feature Pack Purpose: To provide an explanation and example of each feature and service that Bright House Networks Business Solutions offers. Each item will provide the reader with the following:

More information

Cisco 7941 / 7961 IP Phone User Guide

Cisco 7941 / 7961 IP Phone User Guide Cisco 7941 / 7961 IP Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

AT&T Voice DNA User Guide

AT&T Voice DNA User Guide AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide * Feature Access Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation

More information

AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL. Revised by Leeward CC IT October 2012. University of Hawaiʻi Community Colleges

AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL. Revised by Leeward CC IT October 2012. University of Hawaiʻi Community Colleges AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL Revised by Leeward CC IT October 2012 University of Hawaiʻi Community Colleges Hawaiian Telecom Copyright 2012 Table of Contents PLACING

More information

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview Contact Center Anywhere: Interaction Manager (IM) Overview What is Interaction Manager? Interaction Manager is the software that each call center agent uses to take and place customer

More information

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: http://mypbx.broadconnect.ca Voice Portal User

More information

" (877)MY T4 TEL " " " " " " " (877)698-4835

 (877)MY T4 TEL        (877)698-4835 Display Features The display on your phone is interactive. As you use the phone the information will change and different features and functions will appear on the display. The 8 buttons above the display

More information

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution.

Zed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Zed One Hosted VoIP Telephony User Guide A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Contents Unity Desktop Client Quick Start User Guide... 3 Broadworks

More information

Web Portal User Guide

Web Portal User Guide Web Portal User Guide Fusion Hosted Voice Web Portal User Guide, Revision 2, September 2013 NCTC North Central 872 Highway 52 Bypass E Lafayette, TN 37083 615-666-2151 www.nctc.com Fusion Hosted Voice

More information

Avaya one-x Mobile User Guide for iphone

Avaya one-x Mobile User Guide for iphone Avaya one-x Mobile User Guide for iphone Release 5.2 January 2010 0.3 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

Using Avaya one-x Communicator Release 6.1

Using Avaya one-x Communicator Release 6.1 Using Avaya one-x Communicator Release 6.1 October 2011 Table Of Contents Introduction... 1 Logging in to the server... 3 Logging out of the server... 3 Using your feature buttons... 5 Using Avaya one-x

More information

OneSolutions Hosted IP PBX Cisco IP Phone Training

OneSolutions Hosted IP PBX Cisco IP Phone Training OneSolutions Hosted IP PBX Cisco IP Phone Training Download the Service User Guides at: http://www.onecommunications.com/knowledgecenter.aspx?id=4704 2009 One Communications. The One Communications logo

More information

Training Guide For 7960 & 7940 Series Cisco IP Phones

Training Guide For 7960 & 7940 Series Cisco IP Phones Training Guide For 7960 & 7940 Series Cisco IP Phones Prepared by: Corporate Technologies, LLC 2000 44 th Street SW, Suite 100 Fargo, ND 58103 (701) 893-4000 1 Table of Contents: Section I: GETTING STARTED

More information

Impact Call PC. call001. Impact Call User s Guide

Impact Call PC. call001. Impact Call User s Guide R Impact Call PC call001 Impact Call User s Guide Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as

More information

Snom Phone Quick Start Guide

Snom Phone Quick Start Guide Snom Phone Quick Start Guide Today s Phone Company 1.866.342.4283 www.megagate.com Table of Contents 1. Quick Reference information... 3 2. Introduction... 4 3. Making Calls... 5 3.1 Internally... 5 3.2

More information

HOSTED VOICE. Mobility Feature Pack

HOSTED VOICE. Mobility Feature Pack Mobility Feature Pack Purpose: To provide an explanation and example of each feature and service that Spectrum Business offers. Each item will provide the reader with the following: 1. Overview of the

More information

Auto Attendant User Guide

Auto Attendant User Guide This user guide is everything you need to be able to correctly setup your Auto Attendant. This involves setting your time schedules, configuring your Auto Attendant, recording and submitting your greetings,

More information

Contents How do I gain access to the Horizon website... 2 Logging in as the End User... 2 How do I customise my Dashboard?... 2 How do I initially

Contents How do I gain access to the Horizon website... 2 Logging in as the End User... 2 How do I customise my Dashboard?... 2 How do I initially Contents How do I gain access to the Horizon website... 2 Logging in as the End User... 2 How do I customise my Dashboard?... 2 How do I initially configure my user access?... 2 The Dashboard... 3 How

More information

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to know your new phone is easy. This guide will help you get started. You ll learn how to: Use the feature buttons Navigate your

More information

Emerge Assistant Toolbar Guide

Emerge Assistant Toolbar Guide Emerge Assistant Toolbar Guide 031114/FT/13v1/EX Page 0 Table of Contents Table of Contents... Error! Bookmark not defined. Table of Figures... 5 Questions?... 8 1 Introduction... 9 1.1 About Emerge Assistant

More information

XO VoIP Services User Guide, v1 XO VOIP USER GUIDE. For XO IP Flex, XO IP Flex with VPN, and XO SIP

XO VoIP Services User Guide, v1 XO VOIP USER GUIDE. For XO IP Flex, XO IP Flex with VPN, and XO SIP XO VOIP USER GUIDE For XO IP Flex, XO IP Flex with VPN, and XO SIP i Table of Contents 1. Getting Started with XO VoIP Services... 1 What are XO VoIP Services?... 1 Purpose of This Guide... 1 Pre-registration...

More information

Agent Tasks. Dial from Directory 1. In the Content panel, select the target directory. 2. Click the phone number you want to call.

Agent Tasks. Dial from Directory 1. In the Content panel, select the target directory. 2. Click the phone number you want to call. Agent Tasks Call Center Interface The following elements are available from the Call Center interface: Menu bar Located at the top, it allows you to set up your preferences for using the Call Center. Global

More information

Horizon End User Guide

Horizon End User Guide Horizon End User Guide Contents How do I gain access to the Horizon website?... 4 How do I change my password?... 4 Logging in as the End User... 5 How do I customise my Dashboard?... 5 How do I initially

More information

IP Office Phone Manager Users Guide

IP Office Phone Manager Users Guide IP Office Phone Manager Users Guide 40DHB0002USAR Issue 6 (03/04/2002) Contents Getting Started... 3 Introduction... 3 Getting Started... 4 Phone Manager... 5 Main Window... 5 Call Status... 6 Call History...

More information

Desktop and Plugins from Vonage Business

Desktop and Plugins from Vonage Business Desktop and Plugins from Vonage Business Installation and User Guide The Vonage Business Desktop reinvents the way you interact with your phone service, giving you extra control and convenience to manage

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

Digital Voice Services Business User Guide

Digital Voice Services Business User Guide Digital Voice Services Business User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Online Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password

Online Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password CommPortal Go to http://myphone.bayring.com User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password Summary Click here to manage forwarding. Messages & Calls You can play

More information

Telstra VVX500 Phone Guide

Telstra VVX500 Phone Guide If you are required to initially configure you IP phone you will be advised of the Username and Password. This information only needs to be entered once via the QSetup soft key. Tap the QSetup soft key

More information

Toolbar User Guide. Release 17.0

Toolbar User Guide. Release 17.0 Toolbar User Guide Release 17.0 Cox Communications Policies Terms and Conditions Customer Obligations/911 Disclaimer Refer to item (8) of the Cox Communications Policies, Terms and Conditions, Customer

More information

Cloud PBX User s Guide

Cloud PBX User s Guide Cloud PBX User s Guide G12 Communications 1 (877) 311-8750 sales@g12com.com Jackson St. #19390, Seattle, WA 98104 Contents Contents...2 Introduction...4 1. Using Your Desk Phones...4 Making Calls...4 Making

More information

USING SKYPE FOR BUSINESS Howard Payne University

USING SKYPE FOR BUSINESS Howard Payne University USING SKYPE FOR BUSINESS 2015 Howard Payne University 1 Table of Contents Signing in to Skype for Business... 3 Changing your presence... 4 Finding and adding a contact... 5 Creating groups within your

More information

VoiceManager User Guide Release 2.0

VoiceManager User Guide Release 2.0 VoiceManager User Guide Release 2.0 Table of Contents 2013 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,

More information

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect Hosted PBX User Guide R R Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect User Guide Page 1. Hosted TruConnect IP PBX Quick Reference Guide

More information

CloudCall Portal Quick Start Guide. Version 1.1c

CloudCall Portal Quick Start Guide. Version 1.1c CloudCall Portal Quick Start Guide Version 1.1c SYNETY. Studio 4. Phoenix Square. 1 Burton Street. Leicester. LE1 1TB This document is intended as a quick guide for operation of your CloudCall products

More information

CIC 3.0 Basic Client Training

CIC 3.0 Basic Client Training CIC 3.0 Basic Client Training Interaction Client Last Updated December 19, 2008 This document offers training for beginning CIC users. DVS, Inc. 60 Revere Dr., Suite 201 Northbrook, IL 60062 847.564.4387

More information

Yealink W52P & W52H Cordless IP Phone

Yealink W52P & W52H Cordless IP Phone This guide will help you to understand and operate your new IP Phone. Please print this guide and keep it handy! 1 Earpiece. Outputs audio during the earpiece call. 2 LCD Screen. Shows call information,

More information

QUICK START GUIDE. Unity Agent. Getting Started with Unity Agent

QUICK START GUIDE. Unity Agent. Getting Started with Unity Agent QUICK START GUIDE Unity Agent Getting Started with Unity Agent Contents 1 INITIAL SETUP 3 2 THE INTERFACE 3 3 CALL CONTROL 4 Transferring a Call 5 Starting a Conference Call 5 Ending a Conference Call

More information