The eworld everywhere
|
|
|
- George Walton
- 10 years ago
- Views:
Transcription
1 The eworld everywhere P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH AIIM E-Business Konferenz DMS-EXPO, Essen Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 1
2 Content Introduction From Document & Knowledge Management to ebusiness ebusiness is more than ecommerce The eworld - Hype or Reality Future Trends Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 2
3 Introduction Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 3
4 ebusiness ebilling ecash ecomponent ecrm ebanking epayment eshop Doc2Web elearning esolution ecommerce edocument ebpm eprocurement einsurance B2B eworld eware enet B2C etrade eoffice econtent ebook ebusiness egovernment efair Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 4
5 From Document & Knowledge Management to ebusiness Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 5
6 Document Management The Traditional Fields of Applications: Records Management Scanning Document Imaging Document Management Electronic Archiving eforms COLD Groupware Workflow Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 6
7 8 Sources of Knowledge Management Groupware and Office Communication Document Management Continuation of Management Information Systems Enterprise-Portals Multimedia DataBases and DataWarehouses Automatic Categorization and Agents Development of ERP-Solutions Revival of Expert Systems Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 7
8 Future directions of Knowledge Management From a Dimension of other Disciplines to a Discipline in its own Rights From Strategic Initiatives to Routine Practice From Inward Focus on Knowledge Processes to External Focus of today s HR Managers and CIOs From best practices to breakthrough Practices From Knowledge Codification and Databases to tradable Knowledge Assets Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 8
9 Future directions of Knowledge Management From Knowledge Processes to Knowledge Objects From Knowledge Maps to Knowledge Navigators/Agents From Knowledge Centers to Knowledge Networks From Knowledge Communities to Knowledge Markets From Knowledge Management to Knowledge Innovation Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 9
10 ebusiness is more than ecommerce Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 10
11 ebusiness and ecommerce ecommerce trade on a different plattform, but with the same mechanisms (the logistic companies will win the supply chain management war) transition from paper based to electronic based transaction mainly B2C and B2B strategies based on internet and extranet Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 11
12 ebusiness and ecommerce ecommerce trade on a different plattform, but with the same mechanisms (the logistic companies will win the supply chain management war) transition from paper based to electronic based transaction mainly B2C and B2B strategies based on internet and extranet ebusiness ecommerce is only a part of ebusiness ebusiness includes the internal processes and information infrastructure like document management, knowledge management, workflow, ERP, , databases etc. mainly B2E plus provision of transactions and information for the relevant B2C and B2B processes as interface to the outer world ebusiness is focussing on portal technologies for internal and external use Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 12
13 The eworld - Hype or Reality Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 13
14 Hype or Reality On a middle-term Basis only a Vision Standardized Solutions necessary for broad acceptance Growing together of so far independend Tool- Categories Data Bases, Agents and Search Machines grow to Knowledge Engines Absorbtion of conventional Areas by Knowledge Management Special niches, e.g. long-term Archiving, will survive as Base Services for other Applications Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 14
15 Future Trends Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 15
16 Trends Document Management as Backbone Services Automatic Categorization Content Management and XML ASP and DM-Outsourcing Electronic Longtime Archival Portals Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 16
17 The Portal Star Microsoft Excalibur PC DOCS Lotus/IBM FULCRUM Dataware Radnet grapevine Semia Hyperwave Verity Intraspect SAP (mysap) InfoImage Autonomy Meta Systems Guild PeopleSoft Gorechange Oracle J.D.Edwards Knowledge Track USU Ariba Verge Top Tiar Perspecta Datachannel Coextant Sqribe Sagemaker Viador Hummingbird Powerize.com Information Intranet Epicentric Giyphica Advantage SER Solutions Aaneid Portera OpenText Documentum Inktomi CE AG Infoseek AOL/Netscape Yahoo! Source: Delphi Group Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 17
18 Thank You! Copyright PROJECT CONSULT GmbH 2000 Kff / eworld_kff.ppt / V1.0/ 6/10/2014 / 18
BENEFITS OF IMAGE ENABLING ORACLE E-BUSINESS SUITE:
Content Management How does it apply to Oracle E-Business Suite? Carol Mitchell C.M. Mitchell Consulting Corporation OVERVIEW: ERP applications do a great job at managing structured data, which is the
define the problem design the solution
define the problem, design the solution ISO 9001:2008 certified company define the problem design the solution about glansa Glansa is a Leading Professional Web, Software Designing and Development Company
1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM
Lecture-2-The Strategic Role of Information Systems
Lecture-2-The Strategic Role of Information Systems Thepul Ginige 1 LEARNING OBJECTIVES Analyze roles of 6 types of information systems Describe types of information systems Analyze relationships between
Global E-Business and Collaboration
Chapter 2 Global E-Business and Collaboration 2.1 Copyright 2011 Pearson Education, Inc. STUDENT LEARNING OBJECTIVES What are the major features of a business that are important for understanding the role
Records and Archives Programmes Strategic issues Workshop
33 rd SIO Session Records and Archives Programmes Strategic issues Workshop Milovan Misic Nairobi 25 October 2007 Milovan Misic experience UN Programs United Nations Programmes and Agencies - UNESCO, UNICEF,
Managing Large Imagery Databases via the Web
'Photogrammetric Week 01' D. Fritsch & R. Spiller, Eds. Wichmann Verlag, Heidelberg 2001. Meyer 309 Managing Large Imagery Databases via the Web UWE MEYER, Dortmund ABSTRACT The terramapserver system is
Commercial Portal Products
DERI Digital Enterprise Research Institute Commercial Portal Products Semantic Web Community Portal Project SungKook Han DERI Research Report 2003-12-31 December 2003 DERI Ireland University Road Galway
BUS 516 Computer Information Systems. Global E-business and Collaboration
BUS 516 Computer Information Systems Global E-business and Collaboration Business Functions Business Processes Collection of activities required to produce a product or service These activities are supported
Internet Part 2. CS/MIS Department
Oman College of Management and Technology Course 803202 MDCI Internet Part 2 CS/MIS Department Reasons for Business Presence on the Internet Major reasons why business presence on the Internet is increasing
Answer Question No. 1 which is compulsory and any five from the rest. a) What are the various components of electronic commerce applications?
E-Commerce Questions:- Question Paper 1 Full Marks 70 Time: 3 Hours Answer Question No. 1 which is compulsy and any five from the rest. The figures in the right-hand margin indicate marks. 1) Answer the
Fundamentals of Information Systems, Seventh Edition
Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to how it helps decision makers achieve the organization
THE MODEL OF E-TECHNOLOGY UTILIZATION FOR SMEs
ACTA UNIVERSITATIS AGRICULTURAE ET SILVICULTURAE MENDELIANAE BRUNENSIS Volume LX 25 Number 2, 2012 THE MODEL OF E-TECHNOLOGY UTILIZATION FOR SMEs R. Malo Received: November 30, 2011 Abstract MALO, R.:
1. Introduction to internet marketing
1. Introduction to internet marketing 1 Introduction Marketing is the management process, which identifies, anticipates and supplies customer requirements profitably (Chartered Institute of Marketing)
E-Business: How Businesses Use Information Systems
Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall Business Processes and Information Systems Business processes: Workflows of material, information, knowledge Sets
1. PORTAL TIE ENTERPRISE
1. PORTAL TIE ENTERPRISE 1 The ideal open environment for B2B ecommerce Working efficiently, that is what it is all about in B2B ecommerce. Integration of your company s applications with those of your
Q1. Define Entrepreneurship? Explain the significance and various theories of entrepreneurship?
ASSIGNMENT (PART I) Course: Entrepreneurship Development Code: CP-401 Q1. Define Entrepreneurship? Explain the significance and various theories of entrepreneurship? Q2. Explain the traits and types of
Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business
Enterprise Fax and e-document Delivery Solutions
Enterprise Fax and e-document Delivery Solutions Captaris RightFax Takes Control In overall fax server market shares, Captaris RightFax was once again preeminent with a 21.3% market share worldwide three
Fundamentals of Information Systems, Fifth Edition. Chapter 1 An Introduction to Information Systems in Organizations
Fundamentals of Information Systems, Fifth Edition Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to
Alexander Nikov. 2. Information systems and business processes. Learning objectives
INFO 1500 Introduction to IT Fundamentals 2. Information systems and business processes Learning objectives Define and describe business processes and their relationship to information systems. Evaluate
Overview. E-business. What is e-commerce. The difference between E-commerce and E-business. Why IT is not enough
Overview E-commerce / E-business current developments and future directions Dr, Brunel University [email protected] 3 Dec 2004 Introduction to E-commerce Technological infrastructure
E-commerce. Software. Two weeks ago. E-Commerce Web Sites- Purpose of e-commerce sites. E-Commerce Web Sites
Two weeks ago E-commerce Software A variety of software and hardware is used to deploy e-commerce applications. This lecture covers the main tools/functionalities of an e- commerce solution. E-commerce
Management Information Systems
Management Information Systems Information Systems, Global Business and E-business Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director,
Nuance AutoStore route destinations
Data Sheet Nuance AutoStore route destinations is a server-based application which orchestrates the capture and secure delivery of paper and electronic documents into business applications. Once documents
Practical meta data solutions for the large data warehouse
K N I G H T S B R I D G E Practical meta data solutions for the large data warehouse PERFORMANCE that empowers August 21, 2002 ACS Boston National Meeting Chemical Information Division www.knightsbridge.com
Migrating Discoverer to OBIEE Lessons Learned. Presented By Presented By Naren Thota Infosemantics, Inc.
Migrating Discoverer to OBIEE Lessons Learned Presented By Presented By Naren Thota Infosemantics, Inc. Professional Background Partner/OBIEE Architect at Infosemantics, Inc. Experience with BI solutions
Certified ERP Manager VS-1180
Certified ERP Manager VS-1180 Certified ERP Manager Certified ERP Manager Certification Code VS-1180 Vskills certification for ERP Manager assesses the candidate as per the company s need for implementing
1. Global E Business and Collaboration. Lecture 2 TIM 50 Autumn 2012
1. Global E Business and Collaboration Lecture 2 TIM 50 Autumn 2012 Objective of the Learning The Major Feature of Business Systems Performance of Business Organization Levels of Business management The
Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems
Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online
Trends in Record, Document and Enterprise Content Management
White Paper on ECM Enterprise Document and Enterprise by P R O J E C T C O N S U L T Hamburg 2004 President GmbH, Hamburg Keynote S.E.R. Sales Forum Visegrád, September 28/09/2004 White Paper Handout including
B2B E-Commerce. Jane Hsu
B2B E-Commerce Jane Hsu Defining B2B Commerce Before Internet, B2B transactions called just trade or procurement process Total inter-firm trade: Total flow of value among firms B2B commerce: All types
CURRICULUM VITAE FRANK VAN ROEKEL
CURRICULUM VITAE FRANK VAN ROEKEL Business Intelligence Consultant PERSONAL DETAILS: Name: Frank van Roekel Date of birth: 1977 Nationality: Dutch Gender: Male Marital status: Married Woonplaats Utrecht,
Global E-Business: How Businesses Use Information Systems
Introduction to Information Management IIM, NCKU Learning Objectives (2/2) Global E-Business: How Businesses Use Information Systems Explain the difference between e-business, e- commerce, and e-government.
d.velop AG Presentation kiib Project Mail Classification
d.velop AG Presentation kiib Project Mail Classification Key Figures Provider of integral solutions for digital, revision-proof archiving administration of electronic documents workflow Founded in 1992
Enterprise Content Management:
Heini Booysen Program Manager, Software & Consulting IDC MEA Enterprise Content Management: an IDC Perspective www.idc.com Coming Up: Regional IT Markets Overview Information Chaos IDC Definition and Methodology
Workflow Automation Solutions that Work
White Paper Workflow Automation Solutions that Work Case Study - Leveraging the Web to Manage Workflow Copyright 2001 ESX Engineering, Inc. All Rights Reserved. Printed in the United States of America.
Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems
Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 4 Electronic E-Business System Cross-Functional E-Business Applications. Major E-business applications
Managing Information Technology 6 th Edition
Managing Information Technology 6 th Edition CHAPTER 6 ENTERPRISE SYSTEMS Copyright 2009 Pearson Education, Inc. Publishing as Prentice Hall 1 APPLICATION AREAS Interorganizational systems Systems that
MSI Systems Integrators. Enterprise Content Management System White Paper. Version <1.2>
MSI Systems Integrators Enterprise Content Management System White Paper Version Page 1 Introduction ECMS White Paper This document provides an overview of current Enterprise Content Management System
Introduction to E-commerce
i Zheng Qin Introduction to E-commerce With 98 figures Springer Contents Part 1 Fundamentals 1 Fundamentals of E-commerce 3 1.1 The Origin and Development of E-commerce 4 1.1.1 The Origin and Development
VanraSoft Technologies
VanraSoft Technologies 3 rd Floor, Plot No-5, Nishal Bhvan, Nageshwar Temple Road, Near IT Park, Loksewa Nagar, Nagpur (M.H.) INDIA 440022 Mobile : +91-90750-10963 Email : [email protected] www.vanrasoft.com
Turban and Volonino. Enterprise Systems: Supply Chains, ERP, CRM & KM
Turban and Volonino Chapter 10 Enterprise Systems: Supply Chains, ERP, CRM & KM Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides
Vision Consultants. 39, Nirman Society, Alkapuri, VADODARA - 390 007. Phone : +91-9377838485 E-mail:[email protected]
Introduction We are a group of IT and Management professionals having complimentary expertise and working together under the banner of Vision Consultants to provide IT Strategy, software applications development,
AGILEPOINT FOR SALESFORCE GO BEYOND DATA SHARING
AGILEPOINT FOR SALESFORCE GO BEYOND DATA SHARING 2 3 AGILEPOINT FOR SALESFORCE Go Beyond Data Sharing Welcome Salesforce and Microsoft recently announced a new strategic partnership to create solutions
Nordic Practice and Experience on e-invoicing. Erkki Poutiainen 20 November 2007
Nordic Practice and Experience on e-invoicing Erkki Poutiainen 20 November 2007 E-invoicing challenges Country A Invoice Issuer (Supplier/Seller) This works already today well inside many single countries
close the gap use the web
Facts and Figures (German Market) The depreciation of goods with a value above 410 plus tax was fixed of about 13 years The average moving rate in companies is about 50%, some companies have an average
EASY INVOICE for processing incoming invoices. We save time.
INVOICE for processing incoming invoices. We save time. INVOICE Reducing costs, increasing productivity. INVOICE can be customized to your processes. INVOICE largely automates processing your incoming
SAP Invoice Management and OCR. Morten Jammer Senior Solutions Consultant (OpenText Australia) 15 August, 2013
SAP Invoice and OCR Morten Jammer Senior Solutions Consultant (OpenText Australia) 15 August, 2013 The Numbers $1.2b+ Global Revenue 1.5 Million Users #1 in ECM ~5,500 Employees $1b R&D Investment 20 Years
Secure and simple authentication via mobile phone
Mobile ID Secure and simple authentication via mobile phone Mobile ID provides your employees and customers with a convenient and secure way to login to applications and online portals. It also makes it
Certified E-commerce Consultant (CEC)
Certified E-commerce Consultant (CEC) Syllabus Copyright This is intellectual property of ACTA S.A. and it is protected by Greek and European legislation concerning copyright. The creation of a copy of
Global E-business and Collaboration
Global E-business and Collaboration Content Define and describe business processes and their relationship to information systems. Evaluate the role played by systems serving the various levels of management
Customer Relationship Management (CRM)
Customer Relationship Management (CRM) Dr A. Albadvi Asst. Prof. Of IT Tarbiat Modarres University Information Technology Engineering Dept. Affiliate of Sharif University of Technology School of Management
Case-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary
Case-study: SwissAir The Internet Business Old model: check flight info online Step 1. Toward customers e-ticketing, electronic check-in frequent flyer miles Web site personalization (and statistics!)
Strategy and Positioning of Web Content Management at Open Text
Strategy and Positioning of Web Content Management at Open Text A Conversation with Open Text Management D. Scott Bowen Senior Vice President September 27, 2010 Guten Tag! 2 rumors of RedDot demise have
Strategic Planning. Key Initiative Overview
David Aron Research Vice President This overview provides a high-level description of the Strategic Planning Key Initiative. IT leaders can use it to create strategies that help the business win, and change
RightFax Universal Information Exchange
DATASHEET RightFax Universal Information Exchange Automated, Immediate and Low-Cost Delivery of Business-Critical Information From Virtually Any Application OVERVIEW With worldwide installations in every
BA7301 Enterprise Resource Planning. VALLIAMMAI ENGINEERING COLLEGE DEPARTMENT OF MBA QUESTION BANK BA7301 & Enterprise Resource Planning UNIT I
VALLIAMMAI ENGINEERING COLLEGE DEPARTMENT OF MBA QUESTION BANK BA7301 & Enterprise Resource Planning UNIT I PART A 1. Define ERP. 2. What is an Enterprise? 3. What are the main misconceptions about ERP?
A Proposed Model in Integrating SCM, CRM & ERP
A Proposed Model in Integrating SCM, CRM & ERP Nasrollah Moghaddam Charkari 1, Neda Abdolvand 2 1- Department of Computer Science & Electrical Engineering, Faculty of Technical & Engineering, Tarbiat Modares
OnBase A Walk Through the Product Categories. Katie Shaw Account Manager Amy Hicks PFP Engineer
OnBase A Walk Through the Product Categories Katie Shaw Account Manager Amy Hicks PFP Engineer What is ECM? Electronic Contract Managing Equity Capital Markets Engineering Change Management Error Correction
DOKUZ EYLUL UNIVERSITY GRADUATE SCHOOL OF NATURAL AND APPLIED SCIENCES DIRECTORATE COURSE / MODULE / BLOCK DETAILS ACADEMIC YEAR / SEMESTER
Offered by: Fen Bilimleri Enstitüsü Course Title: E-Commerce Course Org. Title: E-Commerce Course Level: Lisansüstü Course Code: CSE 5057 Language of Instruction: İngilizce Form Submitting/Renewal Date
EMC Documentum Solutions for Retail
industry solutions EMC Documentum s for Retail EMC Documentum Enriching Business Processes with Enterprise Content In retail, after all the numbers are crunched and the trends deconstructed, it comes down
FOUNDATION DIPLOMA IN Purchasing & Merchandising Operations
THE HONG KONG MANAGEMENT ASSOCIATION part-time 8 14 2 1 (HKMA) Spoon Feed, (Responsibility) (Discipline) (Initiative) (World Vision) Value - Added Learning Opportunity 2 (fashion) (apparel) (electronics)
Chapter 10 Objectives. Chapter 10 E-Commerce: A Revolution in the Way We Do Business. What Is E-Commerce? What Is E-Commerce? What Is E-Commerce?
Chapter 10 Objectives Chapter 10 E-Commerce: A Revolution in the Way We Do Business Understand how e-commerce has changed today s business practices Discuss the positive impact of e-commerce on global
IBM Archiving Solutions for SAP
IBM Software Group IBM Why do SAP Customers Archive? 1. Continuous growth of SAP DB Growing investments into hard disk, servers, racks, backup devices... Performance of SAP servers degrade SAP system response
Transforming business travel with automotive supply-chain techniques
Transforming business travel with automotive supply-chain techniques Building on its experience in automotive supply-chain management, DaimlerChrysler has achieved significant economies of scale by entirely
How To Market Online
INTERNET MARKETING Daniela Andreini SCHEDULE time date day subject 1.30-4.30 pm May 20 Tue Introduction to Internet Marketing and E-commerce 1.30-4.30 pm May 22 Thu Internet and E-commerce: diffusion and
How To Write A Web Site Software For A Large Business
Introduction to e-commerce E-Commerce Software Objectives In this chapter, you will learn about: Finding and evaluating Web hosting services Basic functions of electronic commerce software Advanced functions
The Chronicles of Data Governance
The Chronicles of Data Governance by The Chronicles of Data Governance by if you want to govern, first you need to know what you re actually governing When you want to govern the first thing to sort out
E-Business: Use of Information Systems
E-Business: Use of Information Systems Reading: Laudon & Laudon chapter 2 Additional Reading: Brien & Marakas chapter 1 COMP 5131 1 Outline Components of Business Business Process Managing Business and
Magic Quadrant for Enterprise Content Management 18 October 2012
Magic Quadrant for Enterprise Content Management 18 October 2012 Uptake of ECM offerings remains strong as organizations harness content to drive key business applications. Process-centric solutions, social
Introduction to Management Information Systems
IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,
The Importance of Integrative Components in the Field of e-business and Information Systems
Jelica Trninić Jovica Đurković The Importance of Integrative Components in the Field of e-business and Information Systems Article Info:, Vol. 3 (2008), No. 1, pp. 023-028 Received 12 Januar 2008 Accepted
If you would like more detailed information about Caspian CRM products and services, or would like an on-line or personal demonstration, please
If you would like more detailed information about Caspian CRM products and services, or would like an on-line or personal demonstration, please contact us on [email protected] or just call us on
The CRM Outlook: Maturing To The Next Level
Brochure More information from http://www.researchandmarkets.com/reports/28697/ The CRM Outlook: Maturing To The Next Level Description: CRM has reached a new stage of development making it more strategic
