Girl Scouts NC Coastal Pines Frequently Asked Questions Sage Credit Card Swipers

Transcription

1 Girl Scouts NC Coastal Pines Frequently Asked Questions Sage Credit Card Swipers Q: Our troop had an account last year; can we use the same user I.D and password? Is our Merchant I.D the same? This year, all troops will have the ability to go on-line and complete an application for a new account. Because troop leadership, bank account information and key contacts may have changed, this will allow the most up-to-date, accurate information. PLUS, you control how quickly a new account can be opened and available for business! You will need to create a new user ID and password and a new merchant ID will be assigned to you. Last year s merchant ID has been deactivated. Q: How do I obtain a Sage swiper? A limited number of previously used swipers will be available for purchase on CORE or in the retail shops beginning November 16, The cost is $10 and includes shipping. Swipers will not be rented. You can also purchase a swiper directly from Sage by clicking on the blue button to Order Mobile Swipers. Sage offers new and refurbished swipers Cost is $20 plus tax and shipping. (See Sage Order Guide for specific instructions) Q: Can Sage swipers accept the new chip card technology (EMV)? EMV stands for Europay, MasterCard, Visa the three companies that created the standard more than a decade ago. Banks and credit card issuers have begun the transition to EMV which is set to fully take effect in the U.S. on Oct. 1, EMV is designed to reduce credit card fraud resulting from lost, stolen or counterfeit cards used in a card present (CP) transaction. Your credit card swiper can accept both types of credit cards: one with the magnetic strip on the back and those that have the microchip on the front. All cards still have the magnetic strip, which will be utilized for the swipers this year. For next year, the Council will be reassessing the technology in consideration of the new standards. Q: How does Sage Mobile work? Sage Mobile works the same as all other credit card processing systems. Customers will present you their credit card and you can either swipe the card or manually key in the card number. Once the sale is authorized, the funds are electronically transmitted from the cardholder s bank

2 to the troop s bank account within 2-3 business days. For Saturday and Sunday booth sales, deposits won t post to the bank until Tuesday or Wednesday. Q: What types of cards can I accept with Sage Mobile? You can accept all Visa, MasterCard or Discover cards. Q: Can I accept debit cards? Yes, as long as they have a Visa, MasterCard or Discover logo. Q: Is there a credit card processing fee for these transaction? Yes, however, the fees (typically 2% of sales), will be paid for from the COUNCIL S account, not the troops. So you will receive 100% of the cookie sales proceeds to your troop account. (Remember, swipers can only be used for the Cookie sale program) Q: Can more than one person use a single Sage Mobile User ID at the same time? A merchant account can have multiple users, however, each user is required to have their own user id to access payment processing through their smart device. Additional users can be added through the online portal. There is no charge for additional users. Q: How much data does a credit card transaction use? Less than 1KB per transaction which is less than it takes to send one . Q: I have received the activation , but it is asking to verify my social security number, why is that? All troops are set up under the Council s tax ID number. The system uses a generic social security number, so to verify please use Q: Can my parents or co-leaders accept payments too? Absolutely! Your Sage Mobile Manager will have the ability to add as many as 50 users to each merchant account by simply logging on to (Note: the website will warn you there are additional fees to add users, but don t worry! Sage is waiving these fees for all Girl Scout accounts and you will not be charged anything extra.) Q: Do I have to have a swiper? While it is not necessary to have a swiper (credit card numbers can be hand keyed into the app) the swiper is more secure and will allow for faster processing with many customers.

3 Q: Can multiple leaders or parents use the same swiper? Yes, the swipers are interchangeable and can be shared among users, but the User ID and passwords are linked to each individual phone and cannot be shared. The User ID is also how the Sage Mobile Manager tracks transactions by user. Q: I have two girls in two different troops, can I process transactions for both of them with my phone? While it is possible, it is not recommended because it requires the user to delete and reinstall the app entirely off of their phone each time they want to switch swipers. An alternative would be to set up a second ID on a separate device such as an itouch or ipad and accept payments via that device. Q: Can I set up a non-mobile device such as an ipad, itouch or Android based tablet? Yes. Non-mobile devices can be setup with their own unique ID and password you only need to remember to enter as the phone number. The device will also need to be connected to the internet via a Wi-Fi network when accepting payments. Q: I called Sage and they asked for Lisa Jones, who is that? Since all the accounts are set up under the Council s tax ID and not owned by individuals, the owner is listed as our Council s CEO, but don t worry you will still be able to reset your ID and get your user information, you just won t be able to change banking information. Q: What do I do if my swiper doesn t work? It s always good to check a few things before assuming your swiper is broken. First, make sure the volume is turned up to the max since the swiper works with your device s volume controls. Also, try removing the cover from your phone. And last, check to make sure the swiper is pushed all the way down into the audio jack. If you purchased your swiper from Sage directly, contact them if the problem persists. If purchased from the Council contact us. See contact info below. Q: Can I process transactions without an internet connection? While the app will allow users to process transactions while not connected to the internet, it is not recommended. Having an internet connection allows Sage to immediately verify if the funds are available on the card being used. TIP: Check and confirm that the setting in the app for this is turned off.

4 Q: Can the user access the original receipt from a transaction already processed online? Yes. Complete history is available both in the Sage Payments application on the smart device and on the online portal: Q: How does the customer sign the receipt for the credit card transaction? On a smart phone/tablet with a touch screen, the customer simply signs their name on the screen with their finger. If the device uses a stylus pen, this can be used as well. Signature is required to proceed. Q: Where can I get more information? Sage Payment Solutions has created a website just for Girl Scout Councils. Check out for more information. Extra set up information and reminders: Sage will send you an activation in the next 2-3 business days. They will need to verify your SS# - Please use 1111 to get your account activated. The swiper is transferable among users but log-in IDs and passwords are not. Reports of transactions by user ID can also be generated from so that girl payments can accurately be track for the troop. Please actively check your bank account to ensure all transactions are properly being deposit. Credit cards can be used to accept individual customer payments; however we ask you not accept parent payments to the troop in this way. Ensure your volume it turned up to the max when using your swiper and that the swiper is full inserted into the audio jack (This may require removing your phone case) Should you have questions about transactions or your merchant account, please contact Sage directly at You will need your merchant account number when you contact

5 them. For troop banking related information or questions, please /call us at /