2 MODERATOR Kurt Lueck Managing Director, BI & Analytics
3 CONSULTING SOLUTIONS OUTSOURCING Emerging Tech + Trends Panelist Introductions AN OVERVIEW OF PACTERA prepared for NCTA August 7th, 2013 PARTNER FOR A NEW ERA
4 Pactera s Global Presence Publicly listed on Nasdaq: PACT 2012 revenue (pro-forma): $673MM (YoY growth of 34%) Global team of 23,300 employees 39% of our 300+ clients are headquartered in the US A Global Firm of 23,300 Team Members Emerging Tech + Trends Seattle San Francisco Silicon Valley San Diego North America & EU: 500 Charlotte Atlanta London Greater China: 21,800 Changchun Barcelona Tianjin Changsha Guangzhou Dongguan Panelist Introductions Qingdao Wuxi Nanjing Xi an Wuhan Chengdu Tokyo Dalian Beijing Shanghai Hangzhou Osaka Taiwan Hong Kong Shenzhen Malaysia Singapore Asia Pacific: 1000 Melbourne Pactera. Confidential. All Rights Reserved Sydney 4
5 Pactera: Who We Are Executive Summary Since 1995, Pactera Technology (NASDAQ: PACT) has delivered world-class Business IT Consulting, Solutions, and Outsourcing services to our global clients. We have a proven track record of developing advanced technologies, process innovations, and business transformation programs across a wide range of Fortune 500 clients including: Financial Services, Retail, Telecommunications, Technology, Travel & Transportation, Energy, & Life Sciences industry sectors. Pactera was formed in November 2012 through the merger of leading IT services firms hisoft and VanceInfo Technologies. We are a global firm with headquarters in Beijing, which affords us a unique perspective and direct access Emerging to one of the Tech fastest-growing + Trends markets in the world. With our worldwide reach, we serve our clients in their home markets and expansion geographies through a globally integrated network of 36 onsite and offsite delivery locations in the US, Europe, Australia, Japan, Singapore, Malaysia, and China. Our Core Solutions: Advisory Services Business Intelligence & Panelist Introductions Analytics Mobile = for discussion today E-Commerce & Web Modernization Business Process Outsourcing App Dev & Testing/QA Localization & Translation Services Customer Relationship Management Pactera. Confidential. All Rights Reserved. 5
6 Contact Presenter Emerging Tech + Trends Panelist Introductions Kurt Lueck Managing Director, Business Intelligence & Analytics Cell: Fairview Road, Suite 560, Charlotte, NC Visit our website: Experience: 20+ years in Business Intelligence & Analytics Solution Architecture for the next generation of business intelligence Built, managed, and sold a BI Consulting firm from Consulted with over 30 different organization in various industries Served in a variety of systems development roles including project manager, lead solution architect, team lead, department head, data architect, database administrator, and application developer. Speaker at conferences ranging from CFO Rising, OpenWorld, SAP, QlikView, etc Pactera. Confidential. All Rights Reserved. 6
7 What Makes Big Data So Big? 6 BILLION Mobile Subscriptions worldwide 1.01 BILLION Facebook Users worldwide = = 87% Worlds Population 604 MILLION Users log in monthly from mobile devices Emerging Tech + Trends 90% Of the world s data has been created in the past two years! 400 MILLION Tweets per Day = machine-generated data user-generated data 84 MILLION Users access Twitter via mobile Panelist Introductions Big Data will get only bigger as traffic from smartphones and tablets outpaces traditional devices. Percentage of Web Traffic by 2016: wireless devices 61% 39% wired devices Volume of Digital Content: 2.7 zettabytes 2012 Equals 9 million galaxy of stars 7.9 zettabytes 2015 Equals 18 libraries of congress
8 Why is Big Data critical for organizations? Challenges to Using Big Data Given that nearly less than one-third of businesses are in the dark about their available data, it makes sense that silos are the primary hurdle in using this information. Emerging Tech + Trends 51% 45% 42% 39% 29% Lack of sharing data is an obstacle to measuring marketing ROI Not using data Panelist Introductions effectively to link data personalize marketing communications Not able to together at the individual customer level Data collected infrequently or not quickly enough Too little or no customer/ consumer data
9 Patterns Across all Verticals Vertical Refine Explore Enrich Retail & Web Log Analysis/Site Optimization Loyalty Program Optimization Brand and Sentiment Analysis Market basket analysis Dynamic Pricing Session & Content Optimization Product recommendation Telco Customer profiling Equipment failure prediction Location based advertising Emerging Tech + Trends Government Threat Identification Person of Interest Discovery Cross Jurisdiction Queries Finance Risk Modeling & Fraud Identification Trade Performance Analytics Surveillance and Fraud Detection Customer Risk Analysis Real-time upsell, cross sales marketing offers Energy Smart Grid: Production Optimization Grid Failure Prevention Smart Meters Panelist Introductions Manufacturing Supply Chain Optimization Customer Churn Analysis Healthcare Electronic Medical Records (EMPI) HL7 Clinical decision support Clinical Trials Analysis Individual Power Grid Dynamic Delivery Replacement parts Insurance Premium Determination Targeted Subscriber Communication
10 Future: Making Big Data Accessible to Non-Data Scientists Accelerate Natural Language Capabilities Text and voice enabled visualization Emerging Look Smart Tech (ask very + Trends little from the user) Visualization Create a Social Learning Layer Learning within analytics tools Deflate Big Data Start small Focus on Mobility Panelist Introductions Mobility of visualization with real-time analytics
11 Our Services Big Data Solution Architecture In-Memory Solutions Scalable Distributed Platforms Next Generation Analytics Models, Algorithms, and Simulations Visualization Emerging Tech + Trends Improving Operational Ability Help companies drive more operational efficiencies from existing investments. Moving from the realm of data scientists into everyday business transactions and encounters. Monitoring Security Panelist Introductions New Business Processes Impact on both customer intelligence and operational efficiency by making everything immediately actionable. Armed with immediate decision-making capability and intelligence, companies will be able to implement new business processes that will change how business is done. We ask the Right Questions
12 PANELIST Greg Blair Data Warehouse Architecture Mgr
13 Vision Change the way the world works, lives, plays, and learns Strategy Solve our customers most important business challenges by delivering intelligent networks and technology architectures built on integrated products, services, and software platforms 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
14 Our employees and partners are our strength. They help make Cisco a strong competitor in a rapidly changing world. World Class Expertise 20,000+ Engineers Services and Ecosystem 11,000+ Services Professionals Nearly 70,000 Partners Diverse and Global 165+ Countries / 470+ Offices Nearly 70,000 Employees Customer Centric Leadership across Service Provider, Enterprise, and Public Sector Culture Societal Impact 10,000 Networking Academies Nearly 170,000 Volunteer Hours 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
15 PANELIST Steve Page Technology Area Manager
16 Wells Fargo & Company is a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance San Francisco HQ 9,000 stores and more than 12,000 ATMs across North America and internationally Wells Fargo has $1.4 trillion in assets and more than 270,000 team members in more than 35 countries across our 80+ businesses. Ranked 4 th in assets and 1 st in market value of stock among U.S. peers. Ranked 1 st in market value (U.S.) and 4 th (World), among all financial services companies as of March 31, 2013 One in three households in America does business with Wells Fargo. Vision: We want to satisfy all our customers financial needs and help them succeed financially.
17 About Steve Page Technology Area Manager in the Enterprise Data & Analytics organization. Based in Charlotte and has been with the organization (including First Union and Wachovia) since Led teams that build and support data warehousing and analytical applications for enterprise and line of business initiatives. Current organization supports an enterprise Big Data platform and builds applications in partnership with technology and business partners across the bank. Also leads the enterprise business intelligence competency center, enterprise metadata, and the source system data hub. BA in Computer Science Elon University, MBA University of North Carolina at Greensboro and Masters in Computer Science from Kansas State University.
18 PANELIST Todd Wilkes VP, Enterprise Solution Development
19 Premier is the nation s largest healthcare alliance Our mission: To improve the health of communities Owned by 2.5 MILLION real-time clinical transactions daily Owned by healthcare systems 100,000+ Alternate sites of care $4.3 BILLION savings in ,900+ member hospitals Database representing 1 in every 4 U.S. discharges Six-times named as an Ethisphere most Ethical Company Malcolm Baldrige National Quality Award winner $40+ BILLION in group purchasing volume 19 PROPRIETARY & CONFIDENTIAL 2012 PREMIER INC.
20 Make healthcare supply chain efficient and effective Raw materials Manufacturing Distribution Contracting Delivery / service settings After market activities Non- Healthcare Resource Utilization Comparative Effectiveness * Distributor EXPRESSbuy Retail Rx Reprocess Medical / Surgical Factory * Wholesaler Alternate Site Out-sourcing Resell Rx API Factory * 3 rd Party Logistics PBM Specialty Rx Destroy / Dispose SUPPLY CHAIN DIRECT SOURCING GPO OPERATIONS 20 * Joint Venture or Partnership PROPRIETARY & CONFIDENTIAL 2012 PREMIER INC.
21 Deliver continuous improvement in clinical cost and quality Value-based purchasing: HACs, quality, efficiency, cuts Bundled payment Global payment HAC & readmissions penalties Shared savings FEE-FOR-SERVICE MOVING TO INTEGRATED CARE, NEW PAYMENT MODELS & RISK High Performing Hospitals Most efficient supply chain Best outcomes in quality, safety Waste elimination Satisfied patients High Value Episodes DRG and episode targeting Care models and gainsharing Data analytics Cost management Population Management Population analytics Care management Financial modeling and management Legal Physician integration 21 PROPRIETARY & CONFIDENTIAL 2012 PREMIER INC.
22 Improving performance through PremierConnect TM Connecting DATA Connecting KNOWLEDGE Connecting PEOPLE Actionable Information Best Practices Communities Business analytics & intelligence Integrated data across the continuum Alliance-wide content contribution Role-based access to content Collaboration Business networking 22 PROPRIETARY & CONFIDENTIAL 2012 PREMIER INC.
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