YOUR ETHICAL FLEET MANAGEMENT PARTNER.

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1 YOUR ETHICAL FLEET MANAGEMENT PARTNER.

2 3 A TAILORED SOLUTION At S&G Response we appreciate that each customer is unique and so is the solution, by providing tailored services designed to meet your individual requirements. We take time to understand what our customers need and build market leading solutions that deliver fast effective outcomes. QUALITY AND CONSISTENCY DRIVES EVERYTHING WE DO. Flexibility, transparency and true service level delivery is at the heart of the S&G Response Fleet partnership approach. S&G Response understands the frustration and inconvenience that can arise from having a fleet vehicle off the road. We are here to ensure that the incident has minimal disruption on the day to day utilisation of your fleet reducing vehicle off road time and repair spend in a professional partnership approach based on transparency and results. Formed in 2014, we are a specialist commercial vehicle & repair management company providing superior market leading solutions to corporate fleets, insurers, brokers, & third party claim administrators. We integrate with our customers own internal procedures and work with key suppliers to provide a complete `One Stop Shop` solution. From first notification of loss to receiving and processing the final invoice S&G Fleet offer an innovative, one stop service that gives full fleet management 365/24 that is built on true customer understanding and empathy. We proactively reduce costs while getting your fleet mobile again in the safest & shortest possible timescales. The hidden costs to your business of having accident damaged fleet vehicles off the road, can be considerable. By working with S&G Response Fleet and our UK network of approved accident repair centres, you will quickly notice a significant reduction in your repair and overall claim costs, administration and vehicle off road times.

3 4 S&G Fleet 5 BESPOKE, PROACTIVE FLEET SOLUTIONS. All fleets are unique and so is our solution. Our passion is driven from our superior and unique understanding of the fleet sector. Our primary goal is innovation, solution & delivery, whilst understanding our customers needs and expectations in a fast and professional manner. Accidents do happen. Accidents can t be avoided when running a fleet. Our experienced and dedicated team who understand the sector and specialise in customer delivery will manage your tailored process ensuring unrivalled results that are driven by technology and our team of fleet specialists. ENSURING BEST PRACTICE FOR CLIENTS We agree achievable and manageable service level agreements with all of our clients and valued supply chain partners to ensure best practice for everyone we work with. MANAGEMENT INFORMATION Our bespoke in-house system ensures we supply our clients with meaningful management information and real time performance data. Claims Management Ongoing Mobility Repair Management Roadside & Recovery We offer an innovative range of accident support services to all clients and partners that include: We allocate one claims handler per We ensure all fleet drivers are A UK Network of approved repair We will take care of you and your claim giving that personal feel that is required within the Fleet Sector. Total Loss / Salvage Using industry recognised agreed criteria our total loss negotiators will discuss and agree vehicle values. provided with ongoing mobility in a fast and effective manner. Personal Injury Early intervention is key to our unrivalled success, to reduced recovery time and cost control. partners enable us to provide an unrivalled repair service. Fleet Intelligence Enabling fleet operators to utilise vehicle performance data to improve all aspects of fleet operation. vehicle be it a bike, car, motorhome or commercial vehicle. Property Repairs We provide repair services to both the fleet and property sectors via a panel of vetted building contractors. A central point of contact and dedicated account manager Industry recognised innovation Repair/Depot pairing and relationship building programme Independently audited and linked HGV repair network PAS125 / Manufacturer approved car and LCV repair network 24 hours a day, 365 days a year assistance Consistent service levels across the UK White labelled service offering dedicated phone line where required Repair deployment and progress chasing Estimate verifications & independent inspecting Standard repair rates across the UK Same day minor accident and cosmetic bodywork repairs Mobile cars, LCV and HGV repair Management information and KPI /s Fraud prevention Diminution reporting assistance Insurance company liaison Third party proactive/capture capability Uninsured loss recovery as required Central parts and materials procurement Sourcing and supply of pattern and green parts Nationwide recovery Central invoicing Graphics and rebranding co-ordination

4 6 S&G Fleet 7 Repair management is our passion. Repair costs and vehicle off road times are closely controlled and kept to an absolute minimum. EXPERT CLAIMS HANDLING TEAM. We offer a dedicated 24/7 call centre & response service that specialises in the following areas: First Notification of loss We provide a full 24/7/365 response service. Our team of experienced claims handlers are all dedicated in capturing all the relevant information that s required whilst offering a professional first response to all drivers. Third Party Proactive We operate a best in class third party proactive scheme. All non-fault third parties are contacted within sixty minutes of the (FNOL) call being received, or as part of the (FNOL) process if the third party is available at the time of the call. Uninsured Loss Recovery Where liability has been clearly established as Non-Fault and a Third Party has been identified, S&G Response will provide an effective Uninsured Loss Recovery service to recover costs not usually covered by the customer s insurance policy.

5 8 S&G Fleet 9 REPAIR NETWORK & SPECIALIST MANAGEMENT. Repairing damaged vehicles in the safest and quickest timescales is at the heart of our fleet business model. Working to agreed standards, within the shortest possible time frames to minimise costs is of extreme importance. All of our HGV repairers are independently audited and our car and LCV repairers are all PAS 125 accredited and/or manufacturer approved ensuring the highest standard of repair by staff that are trained to use best in class equipment and approved repair methodology. Our expert vehicle repair network has been designed around current specific fleet requirements: Full UK network of body shops providing extensive national coverage including Northern and Southern Ireland Fast track repairers with 24 hour repair turn round Mobile Repairs with onsite facility PROPERTY REPAIR NETWORK Our building repair network has in-house insurance claims surveyors and professionals offering full UK coverage. The network is driven by the need to provide a cost effective service to our clients, a service offering which is underpinned by flexibility, innovation and a concise attention to detail. We provide high quality reinstatement and repair services to both the fleet and property sectors via a panel of fully managed and vetted building contractors. Our robust and cost effective property claims service ensures that clients, who utilise our services as a result of an accident, have an experienced, Depot / Repairer Pairing Each branch or location will be uniquely allocated specific body shop partners within a 30 mile radius to service your needs. Repairer Partnerships Our hand selected repairers are partners to the supply chain and provide an enhanceed service delivery with agreed labour rates. Engineering We have in depth auto, light commercial and trailer repair knowledge. Audatex and HGV specific estimating systems. Salvage Specialists We have built up a network of respected and ethical Salvage partners. A tender is requested for every vehicle and trailer. dedicated and single point of contact to assist them during the claims process.

6 Telephone: Fax: Website: S&G Fleet St Ann s House, Parsonage Green, Wilmslow, Cheshire SK9 1HG

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