e. Ilevou, AM. 1. Elaavwv~ 2. revlkcl ElOT]YllTti~: 2.1. AnAonOlllllEV&<; EVVOI&<; 6IaX&iplol1<; KaI6Iao!poAI0I1<; TI1<; noiclti1ta<;

Transcription

1 et~a: noau1eaelo ~ OVOYK1111 unop~l1 eyxelpl5iou 5loXeipl011<; 111<; nol <; nplv ana ~loupyio eyxelpl5iou 5loocpOAl011<; nolo 11110<;; ElOT]YllTti~: e. Ilevou, AM. AyanllTo npoe5pdo, KUPlE npoe5pe, ayanlltoi ouvo 5EACPOl, KupiEe; KOl KUPlOl, ME auto nou akouoa~e ana TOUe; npollyou~evoue; 0 ~LAIlTEe;, Ti51l EXOU~E 5El OTl Eva ~EpOe; Tile; 5la5lKaoiae; OTa ouotti~ata nolotiltae; dvol, acp' EVOe; ~EV TO EY XElpi5l0 TO onoio 9a oae; avamow, acp' ETEPOU Ol OPOl KOl Ta npotuna. 1. Elaavwv~ To avtlkd~evo Tile; 5laxdplOlle; KOl Tile; 5laocpoAlOlle; Tile; nolotiltae; dvol noaunaoko KOl anoltd TIlv Ena KPlj3Ti KaTOVOllOll TWV EVVOlWV KOl 5la5lKaOlWv. H op9ti xptioll Tile; opoaoyiae; dvol EnLj3Ej3Arl~EvIl KOl TUXOV napacp90po Tile; neplexel TOV Kiv5uvo Tile; napavollolle; Ti KOl Tile; 5laoTpEj3AWOlle; TWV EVVOlWV. AUTTi T1 j3aolkti 5UOKOAia KOl Il EMElljJIl E~nElpiae; E XOUV we; anoteaw~a Til WI op9ti XPllOl~onoillOll Tile; OlKOYEVElae; TWV npotunwv ISO 9000 (OElpEe; , KOl TO npotuno opoaoyiae; Tile; 5laxdplOlle; KOl Tile; 5laocpOAlOlle; nolotiltae; 8402) - niva Kae; 1 - mil xwpa ~ae;, El5lKoTEpa OTO Xwpo TWV M.M. EnLXElpTiOEWV. H npwtil ava~opcpwoll Tile; OlKOYEVElae; 9000, nou a va~evetol va loxuoel OE OUVTO~O XPOVlKO 5looTIl~a, E~nAouTi~El, acp' EVOe;, j3aolkee; EVVOlEe; KOl Tle; Ka9lmo KaTavollTEe;, acp' ETEPOU, 5ivEl TOUe; moxoue; TOU oumti~atoe; Yla Til 5lE9vTi npooeyyloll KOl npoo50pi~el Ta ~EPll nou anoltouv E9vlKTi Ti neplcpepelakti OU ~nailpw~atlkti Tunonoilloll (nivakae; 2). H OUOlaOTlKTi 5lacpoponoilloll ava~evetol TO Ta vea npotuna EKTOe; ana TOV E~nAOUTlO~O TOUe; EXOUV KOl TIlv npoo9tikil mo ISO 9002 «Tile; E~unllPi:TIlolle; ~ETO TIlv nwailoll». H napouoa EloTiYIlOll EXEl OKono Til 5lEUKpivlOll ~IlTIl ~OTWV nou EXOUV OXEoll ~E TIlv EYKa9i5puoll, avontu~il KOl AElTouPyia EVOe; oumti~atoe; nolotiltae; OE ~ia EnLXdpllOll, OOOV acpopo TO EYXElpi5l0 nolotiltae; nou XPllOl~onOld, KOl TIlV avoykil unap~ile; TunOAOviae; TWV Kupiwv nponjnwv TWV ISO 9000 nou EnLj30A AETOl va XPllOl~onOlTioEl ~E TIlv unoj3oti91l0ll TWV npo Tunwv nou 9a loxuoouv ouvto~a. 2. revlkcl 2.1. AnAonOlllllEV&<; EVVOI&<; 6IaX&iplol1<; KaI6Iao!poAI0I1<; TI1<; noiclti1ta<; ea npenel va TOVl09d Il 5lacpopo ~ETa~u TOU opou 5laocpoAloll nolotiltae; KOl omwv opwv, onwe; EAEYxoe;, nolotilta Ti 5laxdplOll Tile; nolot'1tae;, OAlKTi nolotilta K.An. ccxov~pikwe;.. ~nopd va avacpep9d OTl 11 ~Iax&iplall Tile; nolcltlltae; ~nopd va un05lolpe9d: 1. ~TOUe; TponoUe; KOl TIe; noaltlkee; nou 9a EYKa9l 5pu9d KOl 9a AElTouPyTiOEl 0 ia&yxoe; Tile; nolcltll Tae; Yla Ta napayo~eva npo"iovto ~E OKono Til 51l~loupyia nolotiltae; KOl TIlV lkavonoi'10ll TOU neaotil (ayopamti) ~E OUYXPOVIl anoaaj3ti 0cpEAOUe; Yla T'1V EnLXdp'10ll. o EAEYXoe; Tile; nolotiltae; E~nEplEXETOl KOl ~E Ta napakotw ~EPll: 1.1. Na EXOUV npoj3aecp9d OAEe; Ol EVEPYElEe; nou 9a yivovtol, Ka9we; KOl 0 TponOe; TOUe; ou~neplaa~j3avo~evou KOl TOU EAEYXOU TOUe; Na EXEl avacpep9d ypamwe; OTl EXEl npoj3aecp9ei Na yivetol novtote auto nou EXEl npoj3aecp9d Na 5lacpuAoooOVTOl novtote auto nou EXOUV yi

2 52 TeXVlKO XPOVlKO Noel-I. - LleKellj3ploe; ' vel (ovlxveuoiiloti1to). 2. LTOV Tpono nou 0 KOTOOKEUOOlne; n 0 npoll11geutne; (EmxeiPIlOTJ) ano6 IKvU 1 TI1V noloti1to TOU IlE OKOno Til 61l111oupyia napkoue; l1nu:jtoauvile; 11 TOUe; n Ailne; TOU. a TponOe; on60el~llc: AEYETOI Qlom:po AIOTJ noloti1toc; KOI onoteaeitol XOVQPIKWe; ono TO nopokotw QUo llepi1: 2.1. TlC: on05ei~ele; OTl yivovtol oej3oolec; Ol 1.1., 1.2, 1.3, 1.4 KOI EaV OXl, 01 npoj3aenoijevee; Qlop9wTl Kee; EvepYElEe; Em9EwpnoEle; enom9euotje; OTl OAO TO npoj3aenoilevo TOU EAEVXOU noloti1toe; ektuaiooovtol KO VOVlKO. a neaotilc; exel Til 5l0KplTlKn EuxepElO VO O~IOAoYnoel TTJ QIOOCPOAlOil noloti1toc; TOU KOTOOKeUOOTn, eite IJE QlKOUe; TOU emgewpiltee; n IlE molonollltlko OVoyvwplOllevou OPYOVIOIlOU m01'onoii1otje; OlOOcpaAlOTJe; nolotiltoe;, Eite KOllJE TO QUO, WOTe VO QlOKplj3woel E av 11 noloti1to nou 90 TOU npoocp pel 0 KOTOOKeuO Olne; EivOl ouilj3on; IlE Tle; ov6ykee; TOU, METa on' OUT'; TIlV EKAO'iKEUI1 vll nopouoiooll I-1no POUI-1E vo EvVOnOOulle OTl 0 TponOe; nou evoe; KOTOoKeuOOlne; Em9u1lEi, ocp' EVOe;, vo E~Unl1pETnOEl Tle; OVaYKEe; TOU neaatil TOU (npayilotlkee; Ii ouvoyoile VEe;), ocp' ETepou, vo KoM~El KOTa TO j3eatlolo Tpono Tle; OVOYKEe; Tile; emxeipi1otje;, K09we; Kal TO ocpeail Tile;, anokoaeitol «OlaXEiplOTJ Tile; nolotiltae;" nou j3aoi~e TOI 0' evo «OUOTI11l0 nolotiltoe;», ISO 8402:1986 ISO 9000:1987 ISO :1991 ISO 9001 :1987 ISO 9002:1987 ISO 9003:1987 ISO 9004:1987 ISO :1991 ISO :1990 To KupioPXo otolxeio EVOe; ouornllatoe; nolotiltae; Ei VOl on TO otolxeia TOU (onoltnoele;) npenel VO nponivakac; 1. Nea npotuna ISO. Quality - Vocabulary Trilingual edition Ed.1 12 p. Code FTC 176 assurance standards - Guidelines for selection and use Ed.1 6 p. Code C TC 176 assurance standards Part 3: Guidelines for the application of ISO 9001 to the development, supply and maintenance of software Ed 1 15 p. Code H TC 176 Quality systems - Model for quality assurance in designl development, production, installation and servicing Ed. 1 7 p. Code D TC 176 Quality systems - Model for quality assurance in production and installation Ed.1 6 p. Code C TC 176 Quality systems - Model for quality assurance in final inspection and test Ed.1 2 p. Code A TC 176 system elements - Guidelines Ed.1 16 p. Code H TC 176 system elements Part 2: Guidelines for services Ed.1 18 p. Code J TC 176 Guidelines for auditing quality Qualite - Vocabulaire Edition trilingue Normes pour la gestion de la qualite et I' assurance de la qualite - Lignes directrices pour la selection et I' utilisation Normes pour la gestion de la qualita- Parte 3: Lignes directrices pour I' application de I' ISO 9001 au deiveloppement, ala mise a disposition et a la maintenance du logiciel Systemes qualita - Modele pour I' assurance de la qualite en conception/developpement, production, installation et soutien apres la vente Systemes qualit6 - Modele pour I' assurance de la qualite en production et installation Systemes qualita - Modele pour I' assurance de la qualita en contr61e et essais finals Gestion de~ la qualita et elements de systeme qualite - Lignes directrices Gestion de la qualita et elements de systeme qualite Partie 2: Lignes directrices pous les services (Publiae actuellement en anglais seulement) Ugnes directrices pour

3 T~XVIKO XPOVIKO 53 ISO :1991 ISO :1991 ISO : ISO :1993 ' ISO : ISO : ISO 9001: ISO 9002:1993 ' ISO 9003: ISO : ISO : ISO : ISO : ISO :1990 ISO :1991 ISO : 1991 ISO :1992 systems - Part 1: Auditing Ed.1 7 p. Code 0 TC 176 Guidelines for auditing quality systems - Part 2: Qualification criteria for quality systems auditors Ed.1 5 p. Code C TC 176 I' audit des systemes qualite Partie 1: Audit Lignes directrices pour I' audit des systemes qualite Partie 2: Criteres de qualification pour les auditeurs de systemes qualite Guidelines for auditing quality Li!lnes directrices pour systems - I' audit des systemes qualite Part 3: Management of audit Partie 3: Gestion des programmes programmes d' audit Ed.1 3 p. Code B TC 176 qualite - Partie 1: Lignes directrices pour la selection et I' utilisation qualite - Partie 2: Lignes directrices pour I' application de I' ISO 9001 I' ISO 9002 et I' ISO 9003 qualite - Partie 3: Lignes directrices pour I' application de I' ISO 9001 au developpement, a la mise a disposition et a la maintenance du logiciel qualite - Partie 4: Application pour la gestion de la surete de fonctionnement Systeme qualite Modele pour I' assurance de la qualite en conception I developpement, production, installation et soutien apres la vente Systeme qualite - Modele pour I' assurance de la qualite en production, installation et soutien apres la vente Systeme qualite - Modele pour I' assurance de la qualite en contr61e et essais finals Gestion de la qualita et elements du systeme qualite - Partie 1: Lignes directrices Gestion de la qualite et elements du systeme qualite - Partie 2: Lignes directrices pour les services Gestion de la qualite et elements du systeme qualite - Partie 3: Lignes directrices pourles produits issus de processus conti nus Gestion de la qualite et elements du systeme qualite Partie 4: Lignes directrices pour I' amelioration de la qualite Lignes directrices pour I' audit des systemes qualite - Partie 1: Audit Lignes directrices pour I' audit des systemes qualite - Partie 2: Criteres de qualification pour les auditeurs des systemes qualite Lignes directrices pour I' audit des systemes qualite - Partie 3: Confirmation de sprogrammes d' audit Exigences d' assurance de la qualite des equipements de mesu re - Partie 1: Confi rmation metrologique de I' equipement de mesure. 1. Actuellement en preparation.

4 54 TgXVIKO XPOVIKO Implementation Development of "requirements" standards Development of "guidance" standards Facilication of standards application Operation of second party assessment and approval or registration schemes Operation of third party assessment and certification / registration schemes I nternati onal (Global) Strongly discouraged Principal activities Supplemental Supplemental Principal activities Impractical at present Implementation Domain Multi-nation Industry/ regional National Economic sector Discouraged Acknowledged Principal Discouraged Figure C.1 Quality assurance standards matrix ~ Ass.urance qualite ~ (conlrac!uelici M:.lI1ri~ de la quahlr P"77"7'A ((:onfidentlcilej LC-LLL.d Modek J Assurance qualilc nivokoc; 2. Management de la qualite.

5 TeXVIKO XPOVIKO 55 nivakac; 3. nolcltr)ta Kal RlX ipr)or). 410XEipIGI' TI'C: EmXEipI'CJI'C: IXiCJ lc: TI'C: 11IXEipI'CJI'C: (neachec: unepyoacipol npopi18eutec:, Em8ECdpI'Tic:) EN EN neplypaqlt; TWV 61Eu9Enioewv TIl~ nolotllta~ IlEaa CJTT)v emxeiptjotj neplypacpn TWV el6lkwv 6lEugeniaewv TIl~ noiotllta~ TWV npolovtwv Eyx:elpi6lo nolotllta~ npoypalllja noi6ttjta~ 'Eyypacpa Yla eawteplkn XpnOTJ TIl~ emxeiptjotj~ (E9EhovTIKa) EYX:Elpi6lo 6laocpahlOTJ~ noiotllta~ npoypaljlla 6laocpahlOTJ~ noiotllta~ 'Eyypacpa nou IJnopouv v' analtll90uv ouilpatika nivakac; 4. Management de la quante. Quality management aspects """."., _-+----~... '--QualityIlVltem... (Policyl ~11'...,... " +-+_"""- quality Confldlnce ) ( 10!lit mtiii;lmont I.',,. Qualitv " I I " control '1'-...- aspects I Internal......urance peets ;',....,,,, "... c::s~"" Whln NQUirtd ( by conuacl / EXltlnal qu.tlity amur.tnce.spects Confidence 10 purch.tw ffolo-m7dc NOTES 1. The elements that comprise a quality system are listed in the annex. 2. Activities aimed at providing confidence to the management of an organization that the intended quality Is being achieved are often called "Internal quality assurance". 3. Activities aimed at providing confidence to the purchaser that the supplier's quality system will provide a product or service that will satisfy the purchaser's stated quality requirements are often called "the external quality assurance".

6 56 TeXVIKG XpOVIKG Noell. - ~ekellllploc; ' ~------~~~-- nivokoc; 5. Exemple d' articulation et d' application des documents. / 11 SOUS-TRAITANCE COTRAITANCE MQ : Manuel qualite MAQ : Manuel assurance qualite Sp~cifique :J une fourn i ture 't..," ;).~~, /' V,~.. /' PLAN ASSURANCE QUALITE --- NFX J"-"o;::---Us age ext erne interne X Pror~dures de diff~rents secteurs concern~s pour Ie produ i t 1) Partie du plan qualite concernant la so us - traitance ou la contraitance.

7 TSXVIKO XPOVIKO 57 oapilo~ovtoi. acp' SVOe;, OTOV TUnO TOU npoiovtoe; Kat TIlV s~unllphlloil TOU nsaotil, acp' STepOU, OTIe; avoykse; Tile; SnlXSiPIlOne; (npotuno ISO 9004). :Apa, ouotijllata noiotlltae; unopxouv nasiota ooa, aaao n OtaOCPOAlon Tile; nolotiltae; nou scpapllo~stal O auto TO OUOTnIlOTa. akoaou8&i UITOXP&WTIKC iva a lto Ta Tpia 1.I0vT&Aa (ISO 9001, 9002, 9003) avaaoya IlS TO npoiov nou txei napayysabei KOI TIlV anaitllon S IlnlOTOOUVne; TOU nsaatil nou Ilnopei va KUllavBsi OTO IlSYOAO supoe; TOU oxsoiaoilou. napaywytie;. TonoBe TIlon e;, s~unnpttllone; IlsTa TIl'" milallon - ewe; TOV e ASYXO TOU npoiovtoe; OP1oIJoi Kal XpqOtlC; TIIIV tyxtlpi~iillv noi()ri'ltac; Baosl TOU npotunou ISO 8402 «quality management and quality assurance - vocabulary», TO svxslpiolo nol OTIlTOe; sivol TO K&il.l&vo ITOU i;ilawv&toiil ITOAITIK~ ITOIoTIlTae; KallT&p1vpiupual TO OUOTlll.la 1T010TIlTae; Illae; opyovwone; (KaTaoKeuaOTtie; ij npoililbsutije;) Baosl TOU npotunou ISOIDIS "guidelines for devoloping quality manuals», 0 anaouoteullevoe; opoe; «syxslpiolo nolotntoe;" anooiostoi, OTOV TO [OLO TO syxslpiolo XPIlOlllonOleiTOI: - Yla Til olaxeiplon noiotiltae; KOI - Yla TOUe; OKonOUe; Tile; olaocpaaloile; nolotiltae;. ~Tle; nsplmwosle; nou l.iia i;lacpopoltoilloil IT&PI&X0I.I& YOU ~ Xp~OIle; sivat anapaitiltil. npensl va XPIlOlIlOnOloUVlat Ol ElOlKOlSPOI OPOl EYXSlpiolO olaxsip1one; TIle; nolotiltae; Kal syxslpioto olaocpaalolle; Tile; nolo TIlTae;. npensl va onllslwbei OTI Kal Ta 060 EVXSlpiola OSV [lpi OKOVTat os avtibson Kal ae; nsplypacpouv TO iolo ou OTlllla nolotiltae; Kal exouv l3aolka KOlva OTOlxsia OTa onoia avacptpovtat (nivakae; 3). To syxslpiolo olaxsiplone; Tile; nolotlltae; ansu9uvstat yta SOWlSPlKti xption Kat Ilnopei va nsplexsl Sllnl OTeuTlKee; nanpocpopiee;. &VW TO &VX lpii;io i;laocpcaiolle; Tile; 1T010TIlTae; alt&u8uv&tal OTIe; IT&plmWO&Ie; OUI.Ipco wv (Via XP~OIl m:aatwv ~ &1TI8 WPIlTWV ITIOTO 1T0iIlOIle;) Kal i5&v ITP&IT&I KavovlKc va IT&PI&X&I &I.IITI OTtUTIK e; ITAIlPOcpopi e; (nivakae; 4). EivOI onllavtlko va emw9si OTl TO syxelpiolo olaxeip1one; nolotiltae; ITtPI&X&1 oail Til i;laxeiploll TOU ouot~l.iatoe; 1T010TIlTae; Tile; opvcvwoile; Kal i;uviltikc Kal Til C5laocpaAIO~ Tile; (nivakae; 5) Kat Eivat 11 OUOlaOTlKti scpaplloyij TOU ISO 9004, TOU Kopucpaiou ana Ta npo Tuna OAne; Tile; OlKoytvelae;. EnsloiJ 11 scpaplloyij TOU OEV Eivat alleoa emy~lllll ij ouil[latlkn, txsl avacpep- Bsi ana at;lomotse; nllyee; Tile; ayopae; Ott napaasins TOIIl xpnoll TOU, IOtaitspa OTO xwpo TWV MME Tile; XWpae; Ilae;. OTOV ouyxpovwe; auto sivatl3aon TIle; OAlKt;e; (olaxsiplone;) nolotlltae;. H olacpopo TWV 060 evxelj}loiw OSV nsplopi~etat, [le [laiwe;, OTn V avacpopa ellmoteutlkwv ij OXl nanpocpo PlWV, aaaa OTO OTI TO npayllatlko manual Tile; opya VWone; (npollnbeutne;) elvat auto Tile; olaxeiplolle;. AnD anol/ln TOU 0YKOU, nou oev sivoi alleoa npooolopiollloe;, TO evxelpiolo olaxeiploile; eivol TO OYKwoe OTepo. evw auto Tile; olaocpaaloile; KUllaiveTat ouvt; Bwe; IlsTat;u TWV oeaiowv. H OUVTO~1l TWV eyxelplo!wv nolotntae; yivetat ana Tllv iola TnV emxsipnon (quality department) Ile Til 130n Bsta TOU OUiJ[lOUAOU Kat 0XI TO avti8uo. 3. EniAovo~ i:til xwpa Ilae; Kat Kupiwe; OTO Aav9aOileva nailpocpo Pllilevo KOOIlO TWV MME, nou ouolaotlka oev exouv olal3ei Til cpoon TOU emyxou Tile; napaywyije; TOUe;. n anoktllon motonolllttkou OlaocpaAlone; nolotiltoe; a no TOV onoloonnote. exel avax9si oe autookono Kat we; Ileoo npol3oaije; TOU marketing. AUTt; Tn OTOon OcpsiAoulle va Tllv KaulIlPloOOUIlE, yla Ti oollye! oe aolt~ooo Tllv op9ij xpnoll TWV npotunwv ISO 9000, olaoaaeuel Tllv ellmotoouvll TWV neaotwv, Ka9we; Kat TIlV OIKovolllKiJ eupwotia emxelpijoewv OUlll3ouAwv nou avayka~ovtot va lleloootouv Yla va "KAeivouv oouaelte;" n.x. emxopilyllllevwv npoypallllatwv. IUl.IpcAAoVTae; OTa 1T0pioJ.laTa aut~e; Tile; Ill.l&pii;ae;, TO Iltoa nou Ilnopouv va XPIlOlllonolnBouv OTIl xwpa Ilae; Yla TIlV opbotepll XPiJoll TWV ISO 9000 sivoi: - OUllnAiJpwoll TWV npotunwv Kat Ile npotuna luno Aoyiae; Kat xpijone; TWV at;loaoynoewv OTa oulll3a TlKa tyypacpa. - nailpocpopiloil TWV MME. llllllloupyia BeolllKou naoloiou KatOlaniOTeuon cpoptwv Kat emgewpiltwv. ~ae; SUXapIOTW. npo i;poe; (MeKpae;): EuxaplOToulle TO ouvcioeacpo. Twpa Ba Kavoulle tva OAlYOAemo OIOAellllla Kat Ba ouvexioouile. njpw OTa 10 AEma oxl neploootepo, Yla Ti noll exoulle ~ecpuyel Alya. LwiAelJiJiQ