Lean Six Sigma. Black Belt. Lean Six Sigma. The Masters Certificate in

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1 Lea Six Sigma Schulich Cetres of Excellece The Masters Certificate i Lea Six Sigma Black Belt TORONTO Uiversity-level traiig i Lea Six Sigma Black Belt for tomorrow s leaders that will advace your career ad drive measurable value for your orgaizatio. Fall 2011 Program Dates 20 days over 5 moths October 21, March 24, 2012 October March 2013 (Dates TBA)

2 TORONTO 20 days over 5 moths The Masters Certificate i Lea Six Sigma Black Belt UPCOMING TORONTO PROGRAM DATES October 21, March 24, 2012 October March 2013 (Dates TBA*) *For 2012 program sessio dates, visit Lea Six Sigma is the combiatio of the world s best ad most rewardig process improvemet strategies. Why Choose a Masters Certificate from SEEC? Fouded upo the Defie, Measure, Aalyze, Improve ad Cotrol (DMAIC) framework the idustry stadard withi the Lea Six Sigma commuity worldwide ad combied with the powerful priciples of Lea, The Masters Certificate i Lea Six Sigma Black Belt from SEEC gives you the tools you eed to deliver well-scoped Lea Six Sigma projects o time ad drive substatial ROI for your orgaizatio o all your iitiatives. FALL 2011 PROGRAM (20 days over 5 moths) Module Dates Module 1 > 2 DAYS Itroductio to Lea Six Sigma & Mappig Oct , 2011 the Value Stream 1. Rapidly update your educatio to a executive level i key curret ad emergig idustry maagemet areas 2. Share experieces ad exchage kowledge with other professioals i limited-size classes Module 2 > 2 DAYS Maagig Chage ad Leadig Successful Projects Module 3 > 2 DAYS Lauchig a Lea Six Sigma Project: Defiig Goals Module 4 > 2 DAYS Itroductio to Basic Statistics ad Aalysis Module 5 > 2 DAYS Measuremet Systems ad Data Collectio Module 6 > 2 DAYS Process Data Aalysis: Itroductio Module 7 > 2 DAYS Process Data Aalysis: Advaced Module 8 > 2 DAYS Improvig Your Operatios Module 9 > 2 DAYS Improve/Cotrol Techiques Module 10 > 2 DAYS Program Review ad Fial Exam Nov Nov Dec Ja. 6-7, 2012 Ja Feb Feb Mar Mar Lik theory to practice with actio-based learig which features exercises, case studies ad simulatios 4. Network amog graduatig colleagues to develop lastig busiess friedships 5. Leverage the expertise ad isight of idustry istructors with real-world experiece 6. Beefit from resposive, coveiet schedulig which respects the time costraits of today s busy executives 7. Ejoy immediate ROI ad impact o your orgaizatio through applicatio of your learig betwee sessios 8. Experiece the best overall traiig value available o a cost per day basis Participats from this program are required to brig a laptop for the duratio of the program. Your Learig Framework The Lea Six Sigma DMAIC phases Defie, Measure, Aalyze, Improve, Cotrol are stadard across the global Lea Six Sigma commuity ad are covered extesively i this program. Lea: Elimiate waste, reduce cost ad cycle time Iitiatives Defie Measure Aalyze Improve Cotrol Six Sigma: Reduce process variatio ad elimiate errors Maximized Results Register olie today at

3 top 5 reasos to take this program Master the Lea Six Sigma project methodology DMAIC ad icorporate Lea priciples Deliver fact-based data-drive solutios with sustaiable ad higher ROI o all your projects Acquire the kowledge you eed to prepare you for the Black Belt certificatio exam Gai the skills that you eed to advace your career Iteractive learig ad etworkig with other Lea Six Sigma professioals Drive to measurable results YOUR NEXT STEPS to receivig your Masters Certificate i Lea Six Sigma Black Belt JOIN OVER 50,000 LEAN SIX-SIGMA GRADS Achieve higher quality, reduce process variatio ad waste, ad elimiate defects ad o-value-added steps with advaced traiig from SEEC s Masters Certificate i Lea Six Sigma Black Belt. Key Program Beefits: Master the Lea Six Sigma project methodology DMAIC to drive process improvemet ad tagible fiacial beefits Gai i-depth uderstadig of the impact of process variatio i order to strive for ear-perfectio i ay process from product to service Lear to better uderstad the Voice of the Customer (VOC) Icrease stakeholder value while simultaeously improvig product ad service quality Perfectly positio yourself to take the ext step ad become formally Black Belt certified (cotact the program director for iformatio o the additioal requiremets for certificatio) To Register Visit (or see Coveiet Registratio Optios o rear pael of this brochure). To Ask a Questio About the Program Cotact Michael Ewig, Program Director, at , or toll free mewig@schulich.yorku.ca SEEC offers free 1-hour olie iformatio sessios for select Masters Certificate programs. For dates ad to RSVP visit For Further Program-Related Iformatio Visit our website at: watch a video message from the Program Director see what past participats have to say review the istructors ad their areas of expertise see the list of participatig orgaizatios PLUS: Upo completio of this program, participats will receive 140 PDUs from The Project Maagemet Istitute (PMI ).

4 MESSAGE FROM THE PROGRAM DIRECTOR Lea Six Sigma is syoymous with service ad maufacturig excellece i today s global marketplace. It is ow a key strategy i every sector, icludig service, maufacturig, fiace, techology, healthcare ad govermet, ad drives high-impact, measurable beefits for all stakeholders. PROGRAM MODULE DESCRIPTIONS MODULE 1 Duratio: 2 days Itroductio to Lea Six Sigma & Mappig the Value Stream Overview of leadig strategies, tools, methods ad orgaizatioal disciplies that have eabled compaies world-wide, across all idustry sectors, to drive high impact, measurable beefits. Itroductio to Lea ad Six Sigma improvemet strategy SEEC s Lea Six Sigma Black Belt traiig is specifically desiged to eable Caadia orgaizatios i all idustries to reach worldclass operatioal stadards, geerate measurable fiacial results ad produce othig but perfectio or close to it! The idustry s top istructors, all with iteratioal expertise, teach our highly iteractive ad real-world-focused modules. Not all Lea Six Sigma traiig programs are created equal. SEEC s Lea Six Sigma Black Belt provides the most comprehesive traiig i the idustry: you will have all the tools required to advace your career ad drive measurable value to your orgaizatio by the ed of the program. Michael Ewig, Program Director The Masters Certificate i Lea Six Sigma Black Belt, Schulich Executive Educatio Cetre Schulich School of Busiess, York Uiversity Who should atted? This program is iteded for all idustry sectors. It is developed to improve your problem resolutio skills with disciplie, facts ad data. You will beefit from this program if you are a: Executive Busiess Aalyst Director Cosultat Maager Egieer Project Maager Resposible for: Operatios/Products/Services Fiace Sales/Marketig Product Developmet Huma Resources Busiess Trasformatio Iformatio Techology Uderstadig the history ad culture of Lea ad Six Sigma Voice of the customer: defiig value How to map your value streams Developig strategies, tools, methods ad disciplie eeded to improve process, services ad quality MODULE 2 Duratio: 2 days Maagig Chage & Leadig Successful Projects Lear how to uderstad, facilitate ad maage the chage associated with high-impact, cotiuous improvemet projects ad lead successful projects by leveragig prove project maagemet skills. Developig activity ad resource plas to deliver results expeditiously Maagig chage i a cotiuous improvemet culture Stakeholder ad Chage Readiess Assessmets Leadig successful Lea Six Sigma projects MODULE 3 Duratio: 2 days Lauchig a Lea Six Sigma Project: Defiig Goals Phase 1 DEFINE. This first phase of the Lea Six Sigma DMAIC problem solvig project methodology icludes writig effective problem statemets, idetifyig goals, ad idetificatio, selectio, prioritizatio, scopig ad successful lauch of process improvemet projects. How to defie Problem Statemets ad Project Goals Elemets of a good project charter: Critical-to-Quality Tree, project metric, SIPOC, team selectio, Fiacial Impact assessmet etc. Selectig, validatig ad prioritizig high-impact process improvemet opportuities aliged with strategic busiess objectives Workshop: Buildig a Project Charter Register olie today at

5 MODULE 4 Duratio: 2 days MODULE 8 Duratio: 2 days Itroductio to Basic Statistics ad Aalysis This module itroduces statistical process cotrol (SPC), as well as key aalytical cocepts ad methods How the powerful aalytical tools complimet the a problem-solvig tool box Basic statistical cocepts ad aalysis theory Itroductio to the aalytical methods for process maagemet ad Statistical Process Cotrol MODULE 5 Duratio: 2 days Measuremet Systems ad Data Collectio Phase 2 MEASURE. Explore the disciplie surroudig data collectio that leads to profoud kowledge of process behaviour - Process Mappig, data collectio methods, sample size determiatio ad samplig techiques. Effective use of Spaghetti Diagrams, process flow ad value-stream mappig Establishig process metrics, icludig iitial capacity ad process bechmarkig Uderstadig Measuremet System Aalysis Improvig Your Operatios Phase 4 IMPROVE. Leveragig all of the kowledge gaied from the measure ad aalyze phase of your projects, you will drive dramatic improvemet by implemetig Lea solutios i combiatio with improved maagemet of process variatio ad process redesig. Advaced cocepts of Desig of Experimets Lea Thikig MODULE 9 Duratio: 2 days Improve/Cotrol Techiques Phase 5 CONTROL. Coduct fial aalysis ad testig of the process improvemets to esure log-term sustaiability of your process improvemets. A variety of tools ad cocepts to aid optimizatio of process desig, icludig Theory of Costraits A deeper uderstadig of various techiques ad applicatio of Statistical Process Cotrol How to close your Lea Six Sigma project ad had off to process ower MODULE 10 Duratio: 2 days MODULE 6 Duratio: 2 days Process Data Aalysis: Itroductio Phase 3 ANALYZE. A itroductio to basic aalysis ad hypothesis testig to help idetify root cause of variatio i processes. Simple ad Multiple Regressio Hypothesis testig Program Review ad Fial Exam Comprehesive review of all of the phases of the DMAIC project methodology. Preparatio ad writig of The Masters Certificate i Lea Six Sigma - Black Belt i-class examiatio to test your kowledge i Lea Six Sigma. DMAIC review, project presetatio ad fial assessmets The last day of the program is reserved for the preparatio ad writig of The Masters Certificate i Lea Six Sigma Black Belt examiatio, as well as closig discussios with the course istructors. MODULE 7 Duratio: 2 days Note: Participats must brig a laptop computer with them to each module. Process Data Aalysis: Advaced Master advaced aalytical tools that will deepe your uderstadig of process behaviour, icludig the applicatio of desiged experimets. Coclusio of Hypothesis Testig IN-COMPANY TRAINING: Please ote that ay of The Masters Certificate i Lea Six Sigma Black Belt modules ca be delivered i-compay for groups of 10 or more. For more iformatio, cotact SEEC at or visit Aalysis of Variace (ANOVA) Itroductio to Desig of Experimets Register olie today at

6 Registratio Details CONVENIENT Registratio OPTIONS ONLINE FAX You may also dowload ad prit a Registratio Form from complete ad fax to Schulich Executive Educatio Cetre at MAIL Mail your dowloaded Registratio Form to The Schulich Executive Educatio Cetre, The Executive Learig Cetre, Schulich School of Busiess, York Uiversity, 4700 Keele Street, Toroto, Otario, M3J 1P3 PHONE ENQUIRIES Telephoe ( toll free) Program Dates 2011 Program: Oct. 21, Mar. 24, Program: Oct Mar (dates TBA) Uless otherwise aouced, each day starts at 8:30 a.m. ad cocludes at 4:30 p.m. Erollmet for each sessio is limited, please register early. Program locatio Executive Learig Cetre, Schulich School of Busiess, York Uiversity, 4700 Keele Street, Toroto, ON M3J 1P3 Tel: Fax: Toll Free: FRAMED Certificate of Program Completio You will receive a hadsomely framed Certificate of Completio. Participats must atted all days of all program modules i order to receive the certificate. Program Fee $10,500 CDN + applicable taxes 20 days Program fee icludes program tuitio, teachig materials, luches ad refreshmets. Schulich Executive Educatio Cetre s liability is limited to reimbursemet of paid tuitio fee. To obtai discout for multiple registratios from oe orgaizatio, please cotact Maager, Ope Erollmet at Full program fee is payable prior to start of program. Coveiet tuitio paymet plas are available. Call for details. Deposits, Cacellatios, Replacemets ad Trasfers IMPORTANT: A deposit of $1,000 CDN is required to secure your place i the program. Please iclude your credit card iformatio o faxed or olie registratios, or mail a cheque alog with your completed program registratio. If you are uable to atted the program you may trasfer to the ext sessio, subject to the 21-day writte otificatio requiremet or your orgaizatio may ame a replacemet cadidate. Oly oe module trasfer to aother sessio will be permitted (subject to space availability) without pealty. Each subsequet trasfer request has a $200 admiistratio fee. A full refud will be issued for writte cacellatios received a miimum of 21 days before the program start date. Writte cacellatios received after this date will icur a admiistratio charge of $1,000. No-attedace or withdrawal after program start date will icur a full program fee. Modules, speakers, topics, dates, fees, locatios ad applicable taxes are subject to chage. The Masters Certificate i Lea Six Sigma Black Belt PROGRAM DIRECTOR program faculty Michael Ewig CEO, e-zsigma (Caada) Ic. Six Sigma Champio, Program Director, The Masters Certificate i Lea Six Sigma Black Belt, Schulich Executive Educatio Cetre, Schulich School of Busiess, York Uiversity Michael Ewig has over 18 years of experiece i sales ad busiess strategy, with a emphasis o coachig, egotiatio, CRM, marketig, ad P&L maagemet. Michael has served over 16 years at America Express, most recetly as VP ad GM of Travellers Cheques Prepaid Services ad Foreig Exchage. While at America Express, Michael became ivolved with Lea Six Sigma methodologies ad disciplies, both as a Champio ad as a Executive Sposor for cotiuous improvemet projects. Travis Ratam, P. Eg, MBA Master Black Belt Travis Ratam is Director, Quality ad Master Black Belt for Brambles Idustrial Limited. He is resposible for the global deploymet of a Lea ad Six Sigma-based cotiuous improvemet program across all Brambles busiess uits, ad deliverig over $50 millio i beefits aually. With his experiece i Six Sigma across three compaies Geeral Electric, CHEP ad Recall Travis has successfully applied the Six Sigma methodology i operatioal ad trasactioal eviromets. He has metored ad delivered traiig i Six Sigma at the Executive, Champio, Black Belt ad Gree Belt levels. Rod Morga Master Black Belt Rod Morga is Vice-Presidet, Program Maagemet ad a foudig member of e-zsigma (Caada) Ic. Havig istructed ad coached thousads of Lea Six Sigma Black Belts, Gree Belts ad Champios i Caada ad iteratioally, Rod is oe of Caada s foremost Lea Six Sigma traiers ad practitioers. He has a diverse backgroud i eterprise iformatio techologies, retail, cosumer packaged goods, maufacturig ad fiace. Rod has maaged hudreds of successful improvemet iitiatives. Ed Welsh, MBA Fiace ad Quatitative Methods Master Black Belt Ed is a seior cosultat of e-zsigma Caada Ic. ad a Lea Six Sigma Master Black Belt specializig i operatioal performace improvemet. He provides executive cosultatio o Lea Six Sigma deploymet, strategic aligmet ad buildig a orgaizatioal culture of excellece; leads Lea Six Sigma traiig at all levels & provides executive ad project coachig. Ed has more tha 30 years of progressive, iteratioal, corporate ad cosultig experiece successfully implemetig moder maagemet philosophies ad techiques icludig Six Sigma, Lea Maufacturig, Cotiuous Improvemet ad Total Quality Maagemet. Register olie today at

7 PARTICIPATING ORGANIZATIONS (Partial List) Joi our growig list of participatig orgaizatios i The Masters Certificate i Lea Six Sigma Black Belt: WHAT PAST Participats Say A world-class rigorous ad thorough udertakig of Six Sigma ad what it meas to be a Black Belt. I would recommed it to ayoe iterested i improvig their value to their customers. Gary Aderso, Market Area Fleet Maager, Waste Maagemet Corporatio It was excellet ad set the framework for Six Sigma projects. Thakur Sumessar, Plat Maager, Masoite Iteratioal Corporatio This course was great. Loved the people ad how the course was taught. Joh Dumo, PM/Busiess Systems Aalyst, Softchoice Corporatio This course has bee oe of the best courses I have atteded i the past 5 years. Thak you! Afsaeh Afkari, Seior Program Maager, Ultimate Techology Group I am smarter today tha I was yesterday ad my compay will (should) beefit by that. Chris Makuch, Vice Presidet, Georgeso/Computershare ACC Farmers Fiacial Ao Reed Stehouse Ic. Bell Caada Bell Caada, Bell Video Group Bell ExpressVu BMO Fiacial Group Bowdes Media Moitorig Limited Cetract Settlemet Services Ic. CIBC Compuge Ic. Divaris Alexader Corporatio Hill House Eterprises Masoite Iteratioal Corporatio Matrix Packagig Ic. Maxxam Aalytics Ic. Morriso Lamothe Ic. Mout Siai Hospital Nucap Idustries Ic. Otario Air Ambulace P.M.T.S Maufacturig Egieerig Petro-Caada Pietree Advisors Power Packagig: A Exel Compay Real Estate Fiacial Research I Motio Rogers Cable Commuicatios Ic. Rogers Telecom Royal LePage Relocatio Services Siemes Caada Ltd. Softchoice Corporatio Spa Iteratioal Stackpole Limited Symcor Ic. Syergetics TELUS TELUS, Techology ad Operatios Torstar Digital WABI Iro & Steel Corp. Excellet itroductio to the Lea Six Sigma cocept. Ashraf Ghoaim, Process Aalyst, Air Caada Great dialogue ad iteractio. Paul Kim, Presidet, Su Pritig Excellet - provoked deep thikig ad appreciatio for huma aspect of work. George Micevski, Plat Maager, Birmigham Foudatio Solutios