Why upgrade to Cisco Unified Communications Manager (CUCM) v 6.1? January 22, 2008

Transcription

2 Agenda Welcome Karen Manning Program Recordings Future Topics Business Reasons for Migrating to CM v6.1 Craig Cotton Q&A Technical Reasons for Migrating to CM v6.1 Sameer Mohile Q&A 2008 Cisco Systems, Inc. All rights reserved. 2

3 Survey Cisco Knowledge Network Feedback Scale: 1=Disagree; 2=Somewhat Disagree; 3=Neutral; 4=Somewhat Agree; 5=Agree 1=Poor; 2=Fair; 3=Average; 4=Good; 5=Excellent Overall, the quality and value of the information presented made this Cisco event a good use of my time. How would you rate the quality and value of Topic #1? [1-5] How would you rate the quality and value of Topic #2? [1-5] I learned things that I will apply to my business. [1-5] Overall, the speakers/presenters were knowledgeable, informative and engaging. Speaker/presenter #1 was knowledgeable, informative and engaging [1-5] Speaker/presenter #2 was knowledgeable, informative and engaging [1-5] Web Conferencing was an effective medium to conduct this event. The way the information was presented was clear, effective and held my interest [1-5] The event was at a convenient time [1-5] The event was easy to access [1 5] I could fully participate in the event [1 5] I would recommend this event to others. [ 1-5 ] I am interested in having Cisco, or my Cisco Partner, contact me to continue this conversation applying these concepts to my business (or environment). Yes or No 2008 Cisco Systems, Inc. All rights reserved. 3

9 One Time Zone, Real Time Working Moments Mobility and Uniformity of Experience Security and Governance New and Changing Regulations Business Continuance 2008 Cisco Systems, Inc. All rights reserved. 9

11 The Platform for Collaborative Communications MeetingPlace - Collaboration IPICS Unified Mobile Communicator MOC or ST Unified Personal Communicator Unified Communications Manager Unity Telepresence 2008 Cisco Systems, Inc. All rights reserved. 11

13 Appliance Benefits Easier & Faster Installs and Upgrades Installs in half the time vs. Windows Load new versions on standby disk partition, then just switch partitions instead of REPLACING older versions of software Improve Security, Stability, Performance & Experience Protect from unsupported hardware/software changes due to malware, operator error or other cause Make UC applications more like network devices Reduce and simplify customer s OAM&P responsibilities Don t force customer to learn how to administer native OS, DB, etc. no MCSE or RHCE skills required it s not a Linux Server!! Less Updates to Manage bundled disk/downloads for firmware, drivers, OS, DB and UC applications Reduce and simplify customer s security posture management responsibilities All security updates are included in Cisco disks/downloads no more separate management of security patching for firmware, drivers, OS and applications Native OS Hardening beyond what is done with Windows: removal of unnecessary services, no mail clients or web browsers installed or installable, custom extensions/modifications to components we keep Built-in CSA and integrated firewall, self-policing of who is allowed to join and participate in the cluster All software for the Appliance is provided & digitally signed by Cisco 2008 Cisco Systems, Inc. All rights reserved. 13

14 Cisco Unified Communications Manager 6.x Key Capabilities Enhanced Features Do Not Disturb, Intercom, Audio Message Waiting Indication, Secure Conferencing, Call Recording, Silent Monitoring, Join Across Lines Integrated Cisco Unified Mobility Single number reach, single voic , device mobility and DISA functionality native to Cisco Unified Communications Manager Increased Resiliency Ensures users have access to key features such as Extension Mobility, Call Forwarding, and Message Waiting Indication even during network outages, plus more flexibility for clustering servers over the WAN Now available as part of purpose-built solution for small and medium businesses Unified Communications Manager Business Edition appliance that combines Unified Communications Manager version 6.x call control and Unity Connection voice messaging on a single server 2008 Cisco Systems, Inc. All rights reserved. 14

16 Do Not Disturb Gives phone users the ability to go into a Do Not Disturb (DND) state which turns the ringer off. Calls continue to be presented to the phone; it just doesn t ring Creates new presence state device based New softkey DND A new feature option DND will be available to be configured in the Phone Button Template for the supported phone types. Once DND is activated: A prompt status message Do Not Disturb is Active will display when DND is activated. LED indicator Configurable reminder alert tone When DND is de-activated this message will be removed Accessibility indicators are available: Beep, Flash, None. This prompt status is permanent and stays till the DND status is reverted. (only Call Forward All prompt can override the DND prompt status message.) 2008 Cisco Systems, Inc. All rights reserved. 16

17 Intercom with Whisper New Intercom button placing and receiving voice Intercom calls Intercom Speed-dial can be configured for a single destination Three visual states for intercom button : idle, whisper and connected. Whisper - If target destination is on a call, the originator can whisper a one-way message which will be heard by the target and not by the other party Cisco Systems, Inc. All rights reserved. 17

18 MWI Audio Notification Alerts callers that they have a Message via an Audio Tone (3 beeps) followed by dial tone Available on All Cisco Unified IP Phones Already available via VG-24x for Analog devices Conforms to ADA Requirements 2008 Cisco Systems, Inc. All rights reserved. 18

19 Programmable Line Keys Display 20 of the most common soft key features can now be assigned to a line button for easier access or for the visually impaired - Redial - Pick Up - Hold - GPickUp - Transfer - DND - Forward All - Conference - Meet Me Conference - ConfList - Park - Remove Last Participant - DPark - QRT - Call Back - Other Pickup - Video Mode - Other Call - New Call - Hlog - MCID 2008 Cisco Systems, Inc. All rights reserved. 19

20 Cisco Unified Mobility Single Number Reach Cisco Unified Mobility Manager now integrated into Unified Communications Manager! Voice over WLAN Cisco Unified IP Phone 7921G Single Mode Client Cisco Unified Mobile Communicator Dual Mode Phone UC application access for Dual Mode Devices 2008 Cisco Systems, Inc. All rights reserved. 20

21 Cisco Mobility Manager Now native in Unified Communications Manager 6.x Simultaneous ring Multiple remote destinations (mobile, home, etc.) Single enterprise voice mail Hand in / hand off Mobile Voice Access Allowed/Blocked call filters No changes required with mobile phone or mobile cellular service provider New Handoff key available with Unified Communications Manager Cisco Systems, Inc. All rights reserved. 21

22 Cisco Unified Mobile Communicator Works across variety of popular handsets Symbian, Blackberry, Windows Mobile Integrated Augments native phone apps & functionality Intuitive, menu-driven User Interface Secure Dashboard approach to managing calls & messages Provides consistent approach across different handsets Securely download user contacts Authentication & encryption protects corporate resources Remote disablement in case handset is lost/stolen Over-the-air client provisioning No data cables required to download client application to phone 2008 Cisco Systems, Inc. All rights reserved. 22

23 Database Feature Resiliency Most services read data locally instead of publisher i.e. read from Communications Manager node that phone is registered to. For User facing features, last update wins. Admin, AXL, User Options, CMA, non user facing features, etc. still read and write to the publisher Cisco Systems, Inc. All rights reserved. 23

24 Silent Monitoring A single combined (agent + customer) RTP stream is delivered to the supervisor phone under Communications Manager control Provides Call Admission Control, Bandwidth Reservation, and Codec Negotiation Allows Supervisor to monitor call through IP phone Monitoring has no perceptible effect on: The agent or customer s visual display Any perceptible audio that might alert the agent or the customer that their call is being observed For legal compliance an explicit notification in the form of a periodic tone can be made audible to agent, customer, or both to indicate a monitoring session is in progress. The tone can also be disabled Not supported on all Cisco IP phones 2008 Cisco Systems, Inc. All rights reserved. 24

25 Call Recording support Call recording now possible without having to port span ethernet switch ports Two recording modes are available: Automatic recording: Records all calls on line appearance by CM Selective recording: Allows supervisor to record ad-hoc. Also allows Recording server to record based on business rules and events Requires Recording server/device from 3 rd Party Delivers the speech (2 RTP streams) to the recording server via SIP Trunk Integrated CAC for remote recording over the WAN Recording has no perceptible effect on: The agent or customer s visual display Any perceptible audio glitch that might alert the agent or the customer that their call is being recorded For legal compliance an explicit notification in the form of a periodic tone can be made audible to agent, customer, or both to indicate a recording is in progress. The tone can be disabled. Recording tone overrides monitoring Not supported on all Cisco IP phones 2008 Cisco Systems, Inc. All rights reserved. 25

26 Secure Conferencing Provides Media Encryption to participants in an Ad-Hoc Voice Conference Available with 12.4(7)T IOS Release A Secure Call between 2 parties will remain secure when additional parties are included via a conference Cisco Systems, Inc. All rights reserved. 26

27 Cisco Unified IP Phone 7931G 24 Button Phone, targeted for Keyswitch deployments Pixel-based Backlit display Up to 24 Single Lines / Directory Numbers Lighted line keys Programmable line keys IEEE 802.3af PoE and Local Power 10/100BaseT, two-port Ethernet switch Hold, redial, transfer keys Visual Message Waiting Indicator Hands-free Speakerphone Supported in CM 6.0 and later 2008 Cisco Systems, Inc. All rights reserved. 27

28 Enhanced BAT A Communications Manager administrator can take an exported Communications Manager database, make changes to that database and insert that database into another Communications Manager cluster at another site The idea is to have a cookie cutter Communications Manager configuration that can be easily transported from one cluster to another BAT functionality will be extended to all items in the Communications Manager database This tool will use the same file format as BAT (CSV) for exporting and importing data Target users of this tool are Expert administrators This tool will be mainly used on a fresh install, for the initial configuration 2008 Cisco Systems, Inc. All rights reserved. 28

29 Export Configuration in version 6.0 System Data Server CUCM CUCM Group Phone NTP Reference Date/Time Group Region Device Pool Device Mobility Group Location Physical Location SRST Enterprise Parameter Service Parameter Security Profile (Phone & SIP Trunk) Call Routing Data AAR Group Application Dial Rules Route Filter Time Period (Class of Control) Time Schedule (Class of Control) Partitions (Class of Control) CSS (Class of Control) Translation Pattern Media Resources Annunciator Conference Bridge Media Resource Group Media Resource Group List Media Termination Point Transcoder 2008 Cisco Systems, Inc. All rights reserved. 29

30 Unified Communications Manager Business Edition Vision Low-cost, feature-rich, easy-todeploy Single Appliance: shared HW and OS SRST for Call Processing Redundancy Common services Bundled Install/Upgrade, DB, Identity Mgmt Common Management & Tools Simple Licensing Applications, Options, Quantities Cisco Unified Presence Unified CM Cisco Unified Contact Center Express Common Management Licensed Based Entitlement Unity Connection Common Platform Mobility Manager 2008 Cisco Systems, Inc. All rights reserved. 30

31 Know Who s Available to Save Time & Increase Productivity Make calls with your Cisco Unified IP Phone using Office Communicator to control the phone See if a person you need to reach is on the phone or not 2008 Cisco Systems, Inc. All rights reserved. 31

34 Upgrade Path CUCM 4.0(2a) CUCM 4.1(3) CUCM 4.2(3) CUCM 5.0(4)a/b CUCM 5.1(1/2) CUCM 6.0 CUCM 4.1(3) CUCM 5.1(1/2) CUCM 6.1 Upgrade from CUCM 4.0, 4.1, 4.2, 5.0 and 5.1 to CUCM 6.X CUCM 4.2(3) CUCM 5.1(3) 2008 Cisco Systems, Inc. All rights reserved. 34

36 AGENDA CUCM 6.X Architecture Database Resiliency and Access Database Replication and Change Notification CUCM 6.X Deployment Models Update Centralized Call Processing Model Clustering over the WAN Model CUCM 6.X Performance/Capacity Update CUCM 6.X Upgrade Procedure 2008 Cisco Systems, Inc. All rights reserved. 36

38 Database Resiliency (UCM Version 6.X) Informix Dynamic Server (IDS) Replication A IDS Publisher (all data writable) Communication Manager Cluster B IDS C IDS IDS IDS D E User Facing Features: Call Forward All Message Waiting Indicator ( MWI) Privacy Enable/Disable Device Mobility Extension Mobility Login/Logout Do Not Disturb Enable/Disable Hunt Group Login/Logout Credential hacking & authentication Informix Dynamic Server (IDS) Subscribers (User facing features Writable) Bidirectional User facing feature replication Logically Unidirectional DB replication from Publisher 2008 Cisco Systems, Inc. All rights reserved. 38

39 Database Access Administrator CCM Admin Publisher Administrator CCM Admin Subscriber CCM TFTP CCM TFTP IDS IDS Before CUCM 6.X, default access was to the Publisher database. This caused increased CUCM initialization with every release In CUCM 6.X, default access is to the local database Faster initialization in Clustering over WAN deployments 2008 Cisco Systems, Inc. All rights reserved. 39

40 Database Replication (Rep) and Change Notification (CN) Pre CUCM 6.X Administrator CCM Admin Publisher Administrator CCM Admin Subscriber CCM TFTP CCM TFTP DB Rep Queue DB CN Queue IDS Replication moves the data from server to server and causes change notification on the receiving server. Change notification (CN) is the process by which services learn that data in the database has changed. Before CUCM 6.X, Publisher was generating the CN Cisco Systems, Inc. All rights reserved. 40

41 Database Replication (Rep) and Change Notification (CN) CUCM 6.X Administrator CCM Admin Publisher Administrator CCM Admin Subscriber CCM TFTP CCM TFTP DB Rep Queue DB CN Queue IDS Services (e.g. CCM, TFTP etc) on receiving server always get change notification from the local database. Since replication is queued up on network outages, as the network outage is fixed, replication occurs, data access is now available locally, and change notification occurs locally. In essence, change notification is now queued and occurs in lock stop with replication. This improves the reliability of change notification delivery Cisco Systems, Inc. All rights reserved. 41

43 Deployment Models Centralized Call Processing Applications (VMail, IPCC, MP ) CUCM Cluster PSTN SRST/CME-Enabled Router IP WAN Branch A Headquarters SRST/CME-Enabled Router CUCM cluster at central/hq site Applications and DSP resources can be centralized or distributed Supports up to 30,000 phones per cluster Survivable remote site telephony for remote branches Branch B Maximum 1000 branches per cluster (500 branches before CUCM 6.0) 2008 Cisco Systems, Inc. All rights reserved. 43

44 Scalability - Support for 1000 Locations Cisco Unified Communications Manager 6.0 will now support up to 1000 locations with the following conditions: Support for 1100 Gateways i.e. one gateway per location plus some at central site. Sparse RegionMatrix should be used. Sparse MatrixMember RSVP Policy should be used Support on 7845 H1/I1 or higher platform only. Cisco Unified Communications Manager Initialization time nearly doubles compared to no locations. Upgrades may take % longer than similar size database with no locations. Database replication time increases compared to cluster with no locations Cisco Systems, Inc. All rights reserved. 44

45 Sparse Matrix Sparse Matrix logs only exceptions to the default as opposed to logging ALL values. Benefit: Keeps the table small and significantly improves performance Most regions should to be configured to Use System Default for inter/intra region audio codecs and video bandwidth. Benefit: Keeps the regionmatrix database table small. Most locations should be configured to Use System Default for the RSVP policy. Benefit: Keeps the matrixmember database table small Cisco Systems, Inc. All rights reserved. 45

46 Deployment Models Clustering over the WAN (COW) CUCM Cluster Voice Mail Server Voice Mail Server IP Phones IP Phones San Jose CUCM 6.0 and before CUCM 6.1 Space Max 40-ms round-trip delay between any two CUCM across the WAN San Francisco Recommended bandwidth between sites that are clustered over the WAN is 900 Kbps for ICCS for every 10,000 BHCA and 644kbps per remote server for Database Max 80-ms round-trip delay between any two CUCM across the WAN Recommended bandwidth between sites that are clustered over the WAN is Mbps for ICCS for every 10,000 BHCA and Mbps per remote server for Database 2008 Cisco Systems, Inc. All rights reserved. 46

48 Performance Update BHCC on the H2 platforms (7835 & 7845) is 35%-45% more than on the H1 platforms (7835 & 7845) H2 has dual core processor CUCM 6.X can support up to 27,000 secured phones in a cluster (90% of 30,000 phones) Configuration & Registration of Device SCCP 7960 (1 Line Non-Secured) SCCP 7960(1 Line Secured) SIP 7970 (1 Line Non-Secured) SIP 7970 (1 Line Secured) CUCM 5.1 (KB) CUCM 6.X (KB) Extension Mobility Login/Logout have dramatically increased in CUCM 6.0 Up to 250 sequential login/logout per minute on MCS 7845 cluster Up to 375 sequential login/logout per minute on MCS 7845 cluster 2008 Cisco Systems, Inc. All rights reserved. 48

49 Performance Update Phone registration rates have increased in CUCM 6.X Registration Rate of Device SCCP (1 Line Non-Secured) SCCP (1 Line Secured) SIP (1 Line Non-Secured) SIP (1 Line Secured) CUCM 5.1 (Phones/sec) * CUCM 6.X (Phones/Sec) * Registration rate for SCCP secured phone in CUCM 4.X is 100 phones/sec Failover/Fallback rates have increased from 90 phones/sec in CUCM 4.X to 200 phones/sec in CUCM 6.X 2008 Cisco Systems, Inc. All rights reserved. 49

51 1 CUCM 5 and 6 Disk Partition Overview CUCM Publisher Active Partition Active Partition InActive partition InActive partition Active Active Partition Partition InActive InActive partition partition CUCM Subscriber Updated SW 2 Switch Version via OS Admin or CLI CUCM Publisher inactive Partition inactive Partition Active partition Active partition inactive inactive Partition Partition Active Active partition partition CUCM Subscriber Software update can be done FTP, secure FTP or local DVD Disk Call Processing is done on Active Partition After software upgrade DB is migrated to InActive partition (5.X) DB changes (administrative and end user data CFA, MWI, EM, etc.) from after software upgrade to switch version is lost Best Practice: Upgrade during off hours Move phones off servers being upgraded 2008 Cisco Systems, Inc. All rights reserved. 51

52 Upgrade Communications Manager 5.0 and 5.1 Publisher migrates data before reboot Subscriber starts replication after reboot Subscriber is ready for failover after replication Communications Manager 6.0 and 6.1 Publisher migrates data and runs ontape before reboot Subscriber gets ontape backup via SFTP Subscriber is ready before replication is complete UFF are backed up before reboot UFF are restored and replication starts after reboot 2008 Cisco Systems, Inc. All rights reserved. 52

53 Key Takeaways Template The Key Takeaways of this presentation are: CUCM 6.X has improved database resiliency CUCM 6.X can support up to 1000 remote locations Better Performance - IP Phone security, Failover/Fallback etc have improved in CUCM 6.0 Clustering over the WAN is better in CUCM 6.X 2008 Cisco Systems, Inc. All rights reserved. 53

56 Survey Cisco Knowledge Network Feedback Scale: 1=Disagree; 2=Somewhat Disagree; 3=Neutral; 4=Somewhat Agree; 5=Agree Overall, the quality and value of the information presented made this Cisco event a good use of my time. [1-5] How would you rate the quality and value of Topic #1: Business Drivers? [1-5] How would you rate the quality and value of Topic #2: Technical Drivers? [1-5] I learned things that I will apply to my business. [1-5] Overall, the speakers/presenters were knowledgeable, informative and engaging. [1-5] Speaker/presenter #1 was knowledgeable, informative and engaging [1-5] Speaker/presenter #2 was knowledgeable, informative and engaging [1-5] Web Conferencing was an effective medium to conduct this event. [1-5] The way the information was presented was clear, effective and held my interest [1-5] The event was at a convenient time [1-5] The event was easy to access [1-5] I could fully participate in the event [1-5] I would recommend this event to others. [1-5] I am interested in having Cisco, or my Cisco Partner, contact me to continue this conversation applying these concepts to my environment. Yes or No 2008 Cisco Systems, Inc. All rights reserved. 56