Advanced Call Handling

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Advanced Call Handling"

Transcription

1 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing enables you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed-dial buttons Abbreviated Dialing Fast Dials Note To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 63. To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on Your Phone, page 59. Alternately, your system administrator can configure speed-dial features for you. Use speed-dial buttons Use Abbreviated Dial 1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page To place a call, press (a speed-dial button). Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See Using BLF to Determine a Line State, page Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page To place a call, enter the Abbreviated Dialing code and press AbbrDial. Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using the Personal Directory on the Web, page To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page OL

2 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone. You may use Call PickUp if you share call-handling tasks with coworkers. Answer a call that is ringing on another extension within your call pickup group Answer a call that is ringing on another extension outside of your call pickup group Answer a call that is ringing on another extension in your group or in an associated group Answer a call that is ringing on a particular extension (line number) 1. Press the PickUp softkey or button. (You may have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Press the GPickUp softkey or the Group PickUp button. (You may have to go off-hook to display the softkey.) 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call. 1. Press the OPickUp softkey or the Other PickUp button. (You may have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Press the GPickUp softkey or the Group PickUp button. (You may have to go off-hook to display the softkey.) 2. Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call. Tips If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time). If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available). If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 37

3 Depending on how your phone is configured, you may receive an audio and/or visual alert about a call to your pickup group. If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 43. Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker s desk or in a conference room). You can park a call by using these methods: Call Park Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call. Directed Call Park Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, then dial or speed dial the same directed call park number. You can use a Directed Call Park button to speed-dial the directed call park number and to monitor whether a directed call park number is occupied or available. Store an active call using Call Park Retrieve a parked call Direct and store an active call at a directed call park number Retrieve a parked call from a directed call park number 1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Note the call park number displayed on your phone screen. 3. Hang up. Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. 1. During a call, press Transfer. 2. Press the Directed Call Park with the park-unoccupied icon to speed dial the directed call park number. A Directed Call Park (flashing) with park-occupied icon indicates the directed call park number is not available. 3. Press Transfer again to finish storing the call. From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number. Or after entering the park retrieval prefix, press the (flashing) with to connect to the call. 38 OL

4 Tips You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by your phone. You can dial directed call park numbers if you do not have Directed Call Park buttons. However, you will not be able to see the status of the directed call park number. Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you may be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. Log out of hunt groups to temporarily block hunt group calls Log in to receive hunt group calls Press HLog or Hunt Group. Your phone screen displays, Logged out of Hunt Group. Press HLog or Hunt Group. When logged in, the Hunt Group button is lit. Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Using a Shared Line Your system administrator may ask you to use a shared line if you: Have multiple phones and want one phone number Share call-handling tasks with coworkers Handle calls on behalf of a manager Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 39

5 Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information may include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cbarge. See Using Barge to Add Yourself to a Shared-Line Call, page 40. Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 42. Note The maximum number of calls that a shared line supports can vary by phone. Using Barge to Add Yourself to a Shared-Line Call You can use barge features (cbarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Using a Shared Line, page 39.) Understanding Barge Features cbarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cbarge or Barge: cbarge converts the call into a standard conference, allowing you to add new participants. (See Making Conference Calls, page 31 for information about standard conferences.) Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants. 40 OL

6 Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone operates as a single-button or multi-touch feature. Single button barge allows you to press a line button to barge a call (if only one call is on the line). Multi-touch barge allows you to view call information before barging. Using Barge Features The table below describes how to use barge features (cbarge or Barge) to add yourself to a call on a shared line. See if the shared line is in use Add yourself to a call on a shared line View conference participants (if you used cbarge) Look for the remote-in-use icon next to a red line button. Press the red line button for the shared line. One of the following occurs: You are added to the call. A window opens on your phone screen prompting you to select the call that you want to barge. Press Barge or cbarge to complete the action. (You may need to press the more softkey to display Barge or cbarge.) See Viewing or Removing Conference Participants, page 34. Tips When you barge a call, other parties may hear a beep tone announcing your presence. With cbarge, other parties hear a brief audio interruption and the phone screen changes to display conference details. If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown (PLAR), the barge and cbarge features will still be available. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 41

7 Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line 1. Press Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button. 1. Press Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button. Tips If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines. 42 OL

8 Using BLF to Determine a Line State Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. See the state of a line listed in a call log or directory Look for one of these BLF indicators next to the line number: Line is in-use. Line is idle. Line is in Do Not Disturb state. BLF indicator unavailable for this line. See the state of a speed-dial line Look for one of these BLF indicators next to the line number: + Line is in-use. + Line is idle. + Line is in Do Not Disturb state. + (flashing) Line is ringing (BLF Pickup only). BLF indicator unavailable for this line. Use BLF Pickup to answer a call ringing on a coworker s phone Press the BLF Pickup button while the line is ringing. The call is redirected to the next available line on your phone. (If you want to specify a line, first press a line button and then press the BLF button.) If your phone supports auto-pickup, the call connects automatically. Otherwise, the call rings on your phone for you to answer. Note If you press the BLF Pickup button when the monitored line is not ringing, your phone will speed dial the line number. Tips Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only). BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call). Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 43

9 Making and Receiving Secure Calls Depending on how your system administrator configured your phone system, your phone may support making and receiving secure calls. Your phone can support these types of calls: Authenticated call The identities of all phones participating in the call have been verified. Encrypted call The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications network. Encrypted calls are also authenticated. Protected call The phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are also authenticated. Non-secure call At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. Your system administrator also determines if your phone needs the VPN Client feature enabled and sets it up as needed, based on whether or not your phone is used outside the corporate network. If it is enabled and the VPN Client mode is enabled on the phone, you are prompted for your credentials as follows: If your phone is located outside the corporate network You are prompted at login to enter your credentials based on the authentication method that your system administrator configured on your phone. If your phone is located inside the corporate network If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection is possible. If Auto Network Detection is enabled, you cannot connect through VPN so you are not prompted. You can access the VPN Configuration settings by pressing the Settings button and choosing Security Configuration > VPN Configuration. To exit this menu, press the Exit softkey. After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method: Username and password Enter your username and the password that your system administrator gave you. Password and certificate Enter the password that your system administrator gave you. Your username is derived from the certificate. Certificate If the phone uses only a certificate for authentication, you do not need enter authentication data. The VPN Login screen displays the status of the phone attempting the VPN connection. 44 OL

10 With the authentication methods that require a password, use the << softkey to backspace and correct the password. Note If power is lost or the phone is reset, all stored credentials are removed. To establish the VPN connection, press the Submit softkey. To disable the VPN login process, press the Cancel softkey. Check the security level of a call or conference Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference Verify that the phone on the other end of the connection is also secure Determine if secure calls can be made in your company Look for the encrypted lock icon and listen for a security tone at the beginning of the call. When encrypted calling is configured on your phone, the lock icon is displayed. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone is not played. Contact your system administrator. Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator. Note A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 45

11 Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Notify your system administrator about a suspicious or harassing call Press MCID or Malicious Call ID. Your phone plays a tone and displays the message, MCID successful. Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: Precedence indicates the priority associated with a call. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you... Want to choose a priority (precedence) level for an outgoing call Want to make a priority (precedence) call Hear a special ring (faster than usual) or special call waiting tone Contact your system administrator for a list of corresponding precedence numbers for calls. Enter the MLPP access number (provided by your system administrator) followed by the phone number. You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call. 46 OL

12 If you... Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Want to accept a higher-priority call Hear a continuous tone interrupting your call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Answer the call as usual. If necessary, end an active call first. You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through. Tips When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. An MLPP-enabled call retains its priority and preemptive status when you: Put the call on hold Transfer the call Add the call to a three-way conference Answer the call using PickUp MLPP overrides the Do Not Disturb (DND) feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. The Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 47

13 . Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3. If prompted, select a device profile. Log out of EM 1. Choose > EM Service (name can vary). 2. When prompted to log out, press Yes. Change your PIN 1. Choose > Change Credentials. using the Change 2. Enter your User ID in the User ID field. Credentials service 3. Enter your PIN in the Current PIN field. 4. Enter your new PIN in the New PIN field. 5. Enter your new PIN again in the Confirm PIN field. 6. Press Change. You will see a PIN Change Successful message. 7. Press Exit. Change your PIN 1. Choose > EM Service. using the 2. Press ChangePIN. ChangePIN softkey 3. Enter your PIN in the Current PIN field. 4. Enter your new PIN in the New PIN field. 5. Enter your new PIN again in the Confirm PIN field. 6. Press Change. You will see a PIN Change Successful message. 7. Press Exit. Tips EM automatically logs you out after a certain amount of time. Your system administrators establishes this time limit. Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out. Local settings controlled by the phone are not maintained in your EM profile. 48 OL

14 Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business IP phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message. During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from either your desk phone or you can handoff the call from your mobile phone to your desk phone. Transfer your incoming mobile active call to desk phone Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes. With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number. When you enable Mobile Connect, your desktop and remote destinations receive calls simultaneously. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations. Configure Mobile Connect Answer a call using your mobile phone Switch an in-progress call between your desk phone and mobile phone Put a call that has been picked up on your mobile phone on hold Connect to Mobile Voice Access Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Setting Up Phones and Access Lists for Mobile Connect, page 72. See Answering a Call, page 21. See Switching an In-Progress Call to Another Phone, page Press the Enterprise Hold (name may vary) softkey. The other party is placed on hold. 2. On your mobile phone, press the Resume (name may vary) softkey. See Switching an In-Progress Call to Another Phone, page From any phone, dial your assigned Mobile Voice Access number. 2. Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 49

15 Turn on Mobile Connect from your mobile phone Make a call from your mobile phone Turn off Mobile Connect from your mobile phone Turn on or off Mobile Connect access to all your remote destinations from your desk phone 1. Dial your assigned Mobile Voice Access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to activate Mobile Connect. 4. Choose whether to turn on Mobile Connect for all configured phones or just one: All phones Enter 2. One phone Enter 1, then the remote destination you want to add, followed by #. See Placing a Call Additional Options, page Dial your assigned Mobile Voice Access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 3 to disable Mobile Connect. 4. Choose whether to turn off Mobile Connect for all configured phones or just one: All phones Enter 2. One phone Enter 1, then the remote destination you want to add, followed by #. 1. Press Mobility to display the current remote destination status (Enabled or Disabled). 2. Press Select to change the status. 3. Press Exit. Tips When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true: The number you are calling from is not one of your remote destinations. The number is blocked by you or your carrier (shown as Unknown Number ). The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is , but it is listed as in the database, or your number is , but it is entered as in the database. If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. 50 OL

Place a call using the handset Pick up the handset and enter a number. An Overview of Your Phone, page 8 Place a call using the speakerphone

Place a call using the handset Pick up the handset and enter a number. An Overview of Your Phone, page 8 Place a call using the speakerphone Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call Basic

More information

USER GUIDE Cisco Unified IP Phone Guide 7970G and 7971G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phone Guide 7970G and 7971G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phone Guide 7970G and 7971G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 7 3 Phone Features Index, page 22 1

More information

Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Phone Guide Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA

More information

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Phone Guide Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Phone Guide Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA

More information

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Phone Guide Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706

More information

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706

More information

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP) Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP) First Published: July 22, 2011 Last Modified: July 22, 2011 Americas Headquarters Cisco Systems,

More information

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 6 3 Phone Features Index, page 20 1 Overview

More information

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 6 3 Phone Features Index, page 20 1 Overview

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA

More information

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706

More information

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose,

More information

USER GUIDE Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 6 3 Phone Features Index, page 20 1 Overview

More information

An Overview of Your Phone

An Overview of Your Phone An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls,

More information

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose,

More information

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706

More information

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA

More information

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP)

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP) Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems,

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco

More information

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose,

More information

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.0 (SCCP and SIP)

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.0 (SCCP and SIP) Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive

More information

Lift the handset. If you are using the speakerphone, press Speaker. Hang up the handset. If you are using a speakerphone, press the Speaker button.

Lift the handset. If you are using the speakerphone, press Speaker. Hang up the handset. If you are using a speakerphone, press the Speaker button. QUICK REFERENCE Press line button for your extension, dial the number, and then lift the handset. Press the Speaker button, and then dial the number. Answer a Call Lift the handset. If you are using the

More information

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose,

More information

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA

More information

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706

More information

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them. Calling Features Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins

More information

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA

More information

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA

More information

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP)

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West

More information

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco

More information

Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them. Calling Features Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with your speakerphone. Auto Answer

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems,

More information

Cisco IP Phone 7905G and 7912G for Cisco CallManager

Cisco IP Phone 7905G and 7912G for Cisco CallManager Phone Guide Cisco IP Phone 7905G and 7912G for Cisco CallManager License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel:

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 8941 and 8945 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San

More information

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)

Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 8941 and 8945 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc.

More information

Cisco IP Phone 7905G and 7912G for Cisco CallManager

Cisco IP Phone 7905G and 7912G for Cisco CallManager Phone Guide Cisco IP Phone 7905G and 7912G for Cisco CallManager INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP)

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West

More information

Cisco IP Phone 7970. License and Warranty. Phone Guide

Cisco IP Phone 7970. License and Warranty. Phone Guide Phone Guide Cisco IP Phone 7970 License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)

More information

Cisco Unified IP Phone 3905 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SIP)

Cisco Unified IP Phone 3905 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SIP) Cisco Unified IP Phone 3905 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SIP) First Published: July 22, 2011 Last Modified: July 22, 2011 Americas Headquarters Cisco Systems,

More information

VoIP Telephone Features & Voicemail:

VoIP Telephone Features & Voicemail: VoIP Telephone Features & Voicemail: 794x/796x User Manual Version 11/8/2012 Alternative Format Statement This publication is available in alternative media upon request. Statement of Non-Discrimination

More information

Cisco Unified IP Video Phone 7985G

Cisco Unified IP Video Phone 7985G Phone Guide Cisco Unified IP Video Phone 7985G INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408

More information

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706

More information

Calls. Make Calls. Make a Call. Procedure

Calls. Make Calls. Make a Call. Procedure Make, page 1 Answer, page 4 Mute Your Audio, page 6 Hold, page 6 Forward, page 8 Transfer, page 8 Conference and Meetings, page 9 Multiple Lines, page 10 Mobile Devices and Your Desk Phone, page 11 Make

More information

Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services

Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services CHAPTER 1 Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services Button Legend The Cisco IP Phone 7960G and the Cisco IP Phone 7940G differ only in the number of available line

More information

2 Session buttons. 1 Phone Screen

2 Session buttons. 1 Phone Screen 1 Phone Screen 2 Session buttons Shows information about your phone, including directory number (extension), call information (for example caller ID, icons for an active call or call on hold) and available

More information

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: May 08, 2013 Americas Headquarters Cisco Systems,

More information

USER GUIDE Cisco Unified IP Phone 7975G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phone 7975G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phone 7975G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 8 3 Phone Features Index, page 23 1 Overview This guide

More information

silhouette Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final

silhouette Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final silhouette Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final Contents Introduction...1 Setting your language...1 Setting your language for the web interface...1 Setting your

More information

Cloud Voice Service Cloud Communicator User Guide. (Version 1.0)

Cloud Voice Service Cloud Communicator User Guide. (Version 1.0) Cloud Voice Service Cloud Communicator User Guide (Version 1.0) Table of Content 1.0 Cloud Communicator Installation Guide... 3 1.1 Install Cisco AnyConnect VPN...3 1.2 Install Cisco IP Communicator...5

More information

OfficeSuite Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final

OfficeSuite Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final OfficeSuite Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final Note: The information contained in this document is the property of Broadview Networks Inc. and is disclosed to

More information

Napa Valley College Cisco Telephone User Guide

Napa Valley College Cisco Telephone User Guide Napa Valley College Cisco Telephone User Guide Button Legend 1 Programmable buttons Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial

More information

Basic Features. Placing a Call. Answering a Call. Ending a Call. Placing a Call on Hold. Redialing a Call. Press the Phone button. Dial the number.

Basic Features. Placing a Call. Answering a Call. Ending a Call. Placing a Call on Hold. Redialing a Call. Press the Phone button. Dial the number. Basic Features Placing a Call Press the Phone button. Dial the number. Answering a Call Press the Phone button or the Answer softkey. The active call appears in the active call list in the LCD screen.

More information

OfficeSuite Mitel IP Phone User Reference Guide Release 4.1

OfficeSuite Mitel IP Phone User Reference Guide Release 4.1 OfficeSuite Mitel IP Phone User Reference Guide Release 4.1 2004-2009 Broadview Networks & Natural Convergence Inc. All rights reserved. Table of Contents TABLE OF CONTENTS...I INTRODUCTION...4 WHAT'S

More information

Cisco IP Phone 7941 and 7961 User Guide

Cisco IP Phone 7941 and 7961 User Guide Cisco IP Phone 7941 and 7961 User Guide Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial buttons) 1 The buttons illuminate to

More information

End User Phone Training 7945/7965 Reference Guide

End User Phone Training 7945/7965 Reference Guide End User Phone Training 7945/7965 Reference Guide Page 1 Navigation (Scroll) The user may display his/her last calls out using the blue navigation button. Please note that the phone handset will display

More information

Quick Reference Book. Cisco 7940 & 7960 Series IP Phones. Business Feature Set T6000 Release 6.0 SCCP Protocol

Quick Reference Book. Cisco 7940 & 7960 Series IP Phones. Business Feature Set T6000 Release 6.0 SCCP Protocol Quick Reference Book Cisco 7940 & 7960 Series IP Phones Business Feature Set T6000 Release 6.0 SCCP Protocol 2007 Red Gap Communications, Inc. All rights reserved. Revision 20070309 Important Phone Numbers

More information

www.metrocast.com/business

www.metrocast.com/business www.metrocast.com/business All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from

More information

State of Illinois Central Management Services. Training provided to you by Netech Corporation

State of Illinois Central Management Services. Training provided to you by Netech Corporation State of Illinois Central Management Services Training provided to you by Netech Corporation The phone Basic Calling Functions Making calls, transferring calls Features Call Logs, Corporate Directory Video

More information

Cisco IP Phone 8945 User Guide

Cisco IP Phone 8945 User Guide Cisco IP Phone 8945 User Guide Cisco IP Phone 8945 User Guide... 1 Placing a call... 2 Soft Keys... 2 Status Messages... 2 Forwarding calls to another phone... 2 Transferring a call... 3 Initiating a conference

More information

managedip Hosted TDS Table of Contents Calling Features User Guide

managedip Hosted TDS Table of Contents Calling Features User Guide Table of Contents Anonymous Call Rejection... 2 Automatic Callback... 2 Call Forwarding... 3 Call Park/Directed Call Park... 7 Call Park Retrieve... 8 Call Pickup... 8 Call Retrieve... 8 Call Return...

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Cisco IP Phone Training 8/26/15

Cisco IP Phone Training 8/26/15 Cisco IP Phone Training 8/26/15 Using your Phone This document will provide information on the following: Introduce you to your phone Place, transfer, forward, park and pick up a call Set voice mail passwords

More information

Cisco Unified Communications Manager Express User Guide for Cisco Unified IP Phone 7921 (SCCP)

Cisco Unified Communications Manager Express User Guide for Cisco Unified IP Phone 7921 (SCCP) User Guide Cisco Unified Communications Manager Express User Guide for Cisco Unified IP Phone 7921 (SCCP) 1 Overview 2 Operating Your Phone 3 Phone Features and Functions 1 Overview This guide provides

More information

VoIP Services User Guide

VoIP Services User Guide VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential

More information

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.6 (SIP)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.6 (SIP) Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.6 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Cloud Voice Service Cisco Unified IP Phone 6921 User Guide. (Version 1.0)

Cloud Voice Service Cisco Unified IP Phone 6921 User Guide. (Version 1.0) Cisco Unified IP Phone 6921 User Guide (Version 1.0) Table of Content 1 Phone Set Features and Functions... 3 1.1 Operation for IP Phone 6921... 3 2 Location of Control... 4 3 Preference Setup... 6 3.1

More information

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) First Published: January 09, 2014 Last Modified: March 26, 2015 Americas Headquarters Cisco

More information

Quick Reference Guide

Quick Reference Guide Dialing Plan Fill in these important numbers for your dialing plan. Cisco IP 8941/8945 Phone for ADP Network Phone Enterprise Quick Reference Guide Number Description My Direct Dial or Extension Operator/Attendant

More information

Cisco Unified Communications System End-User Guide

Cisco Unified Communications System End-User Guide Cisco Unified Communications System End-User Guide Version 1.0 Revised July 25, 2012 Customized for Neptune School District Note: Information in this document is drawn from Cisco documentation. These guides

More information

Quickstart Guide. Cisco IP Phone 7800 Series

Quickstart Guide. Cisco IP Phone 7800 Series Quickstart Guide Cisco IP Phone 7800 Series Cisco IP Phone 7800 Series Features 1 2 1) Handset light strip 17 16 15 14 3 4 5 6 7 8 9 10 11 2) Phone screen 3) Softkey button 4) Navigation and select button

More information

Using the Cisco IP Phone System

Using the Cisco IP Phone System Using the Cisco IP Phone System Chapter 0 The Cisco IP Phones 7970 and 7960G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you

More information

CISCO IP PHONE 6945 Series User Guide

CISCO IP PHONE 6945 Series User Guide CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record

More information

Cisco Unified Communications System End-User Guide

Cisco Unified Communications System End-User Guide Cisco Unified Communications System End-User Guide Version 1.0 Revised 11/19/2012 Customized for East Orange School District Note: Information in this document is drawn from Cisco documentation. These

More information

7971 Basic Phone Overview

7971 Basic Phone Overview 7971 Basic Phone Overview 1 Programmable buttons Configurable buttons that provide access to various phone features 2 Footstand button Allows you to adjust the angle of the phone base. Awakens the touchscreen

More information

AVAYA 9608 SIP DESKPHONE INSTRUCTIONS

AVAYA 9608 SIP DESKPHONE INSTRUCTIONS AVAYA 9608 SIP DESKPHONE INSTRUCTIONS MESSAGE WAITING INDICATOR YOUR PHONE 9608 PHONE INSTRUCTIONS If there are messages in your Avaya Voice Mailbox, the light on the top right corner of your telephone

More information

Using Call Logs and Directories

Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button. Using Call Logs Your phone maintains call logs that

More information

Avaya 9608 IP Phone Quick Reference User Guide

Avaya 9608 IP Phone Quick Reference User Guide Avaya 9608 IP Phone Quick Reference User Guide The phone supports 24 programmable call appearance/feature buttons. The labels for these are displayed in the main display and can be controlled by the adjacent

More information

Cisco IP 7961 Telephone & Unity Voicemail User s Guide

Cisco IP 7961 Telephone & Unity Voicemail User s Guide Cisco IP 7961 Telephone & Unity Voicemail User s Guide Office of Information Technology Telecommunications and Network Operations Table of Contents General Information...1 Understanding Lines vs. Calls...2

More information

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA

More information

Setting up & using your IP Telephone

Setting up & using your IP Telephone Setting up & using your IP Telephone Version: 1.8 Last Edited: 09/02/15 Welcome to your new IP Telephone! In order to help you get acquainted with your new phone this helpsheet provides a basic description

More information

Mitel IP Phone User Reference Guide Release 5.0

Mitel IP Phone User Reference Guide Release 5.0 830 Parkview Drive North, El Segundo, CA 90245 Tel: 310 747 3232 Fax: 310 747 3233 WWW.UNIVOIP.COM OfficeConnect Mitel IP Phone User Reference Guide Release 5.0 Note: The information contained in this

More information

Using the User Options Web Pages

Using the User Options Web Pages Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your

More information

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

MySphere Assistant User Guide

MySphere Assistant User Guide MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of

More information

Business Phone Features Quick Reference Book

Business Phone Features Quick Reference Book Business Phone Features Quick Reference Book M6 Communications Application Server Release 7.1 Supported Phones: Cisco 7902 Cisco 7905 Cisco 7906 Cisco 7910 Cisco 7911 Cisco 7912 Cisco 7914 Cisco 7940 SCCP

More information

Cisco IP Phone 7960G and 7940G for Cisco CallManager

Cisco IP Phone 7960G and 7940G for Cisco CallManager Phone Guide Cisco IP Phone 7960G and 7940G for Cisco CallManager Including License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information