Collaborative Service Development = Greater Efficiencies for Higher Education in B.C.

Transcription

1 Collaborative Service Development = Greater Efficiencies for Higher Education in B.C. Dean Crawford, Manager, Shared IT Services Marilyn Hay, Manager, Network Engineering Davis Swan, Manager, Enterprise Systems Services Keir Novik, Manager, Information Technology

2 PROCUREMENT AND IT SERVICES

3 Procurement Procurement Procurements Equipment Software Members can select to opt into procurements on an individual basis. 3

4 Hardware and Software Licensing and Management Long View MSA License Management for Members (Online Portal) Negotiates with vendors for best pricing. Over $14M spent through MSA s last fiscal Software Titles Microsoft Adobe Creative Cloud & Acrobat. Veeam Data Protection. SailPoint Identify Management. Quest All other software Current Hardware Edge Switches (Cisco, Juniper) Core Switches (Cisco, Juniper) Network Firewalls (Palo Alto, CheckPoint) Upcoming Hardware Servers Wireless Routers All Other Hardware 4

5 New Procurements FY1415 FluidSurvey (MSO completed) MediaCore (MSO near completion) Regroup Emergency Notification PSTN/SIP Trunking Network Firewalls Core Switch Wireless Access Points Specification in Development 5

6 Old(er) Procurements Edge Switches Desktop/Laptop Computers (MicroServe) Storage Equipment (NetApp) 6

7 New Services and Those Actively in Development EduCloud Server Digital Signage (service plan development) as a Service (service plan development) emarketplace (planning) DropBox (Planning to start after May 1) 7

8 EduCloud Server Goes live 1 May, 2015 ITSC has proposed to the BCNET Board that all BCNET publicly funded members receive a virtual data center for FY1516 with the following resources: Memory: 140GB CPU: 22GHz Disk Tier 1 Storage (high performance): 1.5TB Tier 2 Storage (standard performance): 4TB Tier 3 Storage (backup storage): 7TB 8

9 Microsoft Licensing and Partnership Sector wide D Level Pricing Strategic Partnership Executive Briefings Hybrid 9

10 FluidSurvey Eleven Members signed on 45,500 users accounts $102,249 Spent More members looking to onboard after April 1 Cross department reach 10

11 NETWORK SERVICES

12 Network Services Update stakeholders opportunities partnerships strategic alignment Funding Fiber Operations Connectivity service value distributed management members suppliers partners 12

13 Fiber Infrastructure New Partnerships Usually years to develop City of Surrey, City of Vancouver Strategic Development Cities of Coquitlam, Kelowna, New Westminster Columbia Basin Trust, Ministry of Transport FY1415 Deliveries Children s & Women s Hospital, GNW, Langara College, UBC (Point Grey) Summer 2015: VGH, Surrey Memorial Hospital Continuing City of Kamloops, City of Prince George CANARIE A2BFiber, Bell, Novus, Shaw, Rogers, UN Governance Network Services Committee (NSC) Fiber Infrastructure Working Group Fiber Investment Policy 13

14 Member Network Connectivity New and Transitioned Ethernet Services BCIT (AI) Capilano (2) KPU (4) Langara VIU UFV Procurement Committee standardized templates multiple suppliers open RFP / RFQ process lower cost for high value service 14

15 CANARIE Partnership Advances in provisioning needed capacity 100 GigE Calgary Vancouver Victoria - Seattle Increasing robustness Diverse path added heading east And across Canada 15

16 Network Services Operations Internet Transit 100% uptime reliability volume purchasing = lower cost across members multiple providers Peering bilateral routing agreements = improved user experience avoided cost on transit = $1.2M for FY Gbps sustained utilization Virtual Router Distributed Management doubled use for FY1415 leveraging existing facility and expertise lower capex and opex 25 40% collaboration across peers = member led, member driven knowledge sharing model for shared IT service delivery 16

17 Funding Members Provincial Federal fees aligned with services onetime $500K POC to assist rural sites fiber projects $1.06M supply 50% for fiber infrastructure projects Network Service Fund Model, Proposals accepted now connections $218K Successful projects through collaboration 17

18 Network Engineering Staff Vancouver and Core Staff Alex Doradea-Cabrera Don McWilliam Dave Stillwell Toby Wong Victoria Steve Lahey Hans Yodzis Operations Staff 24 x 7 UBC Prince George Curtis Bowden Kamloops David Burkholder Kelowna Keelin O Reilly Steve Rosco Honorary: Clarence Lee Surrey Vic Hiebert 18

19 ENTERPRISE SYSTEMS SERVICES

20 Oracle Licensing Rationalization Background 2 large contracts dating from the 1990 s 20+ contracts with individual institutions Different products and unit prices Complex administration Recent Activities Review of license strategy underway Negotiating reasonable VM compliance Migrating shared license to Named User Plus 20

21 Oracle Private Cloud Service Advantages Interest in cloud solutions (e.g. EduCloud) Potential to reduce costs/complexity Would simplify shared DBA approach Recent Activities Technical demonstration in February positive response Recommending Oracle public cloud environment for Banner XE testing 21

22 Banner XE Migration Service Background Major technology change for 11 Banner schools Redevelopment of customizations required Recent Activities Engaged Ellucian professional services Developing shared approach on identity management/single sign-on Setting up a shared test environment Group training with partial funding from BCNET 22

23 Financial Aid Consortium Background 10 Banner schools joined forces to develop Student Financial Aid bolt-on for Banner Banner XE migration will be a large effort Recent Activities Gap Analysis Banner Student Aid vs. FAC Custom software underway Discussions with Ellucian, Tribal Group, AVED about collaboration on Electronic Confirmation of Enrollment 23

24 Custom Software Management Background This new BCNET service will provide secure multitenant software repository Will be hosted in Educloud Initially for Financial Aid Consortium and Banner extensions Recent Activities Institutions being approached about managing service Developing service plan for mid-2015 rollout 24

25 Learning Management Systems Background Identified need for stronger collaboration/integration between EdTech and Admin systems Opportunities for expansion of group software purchases (e.g. D2L, Blackboard Learn) Recent Activities Terms of Reference for new LMS Working Group developed in partnership with BCCampus Membership call going out Q2 Meetings with AVED regarding BCNET role 25

26 SECURITY AND PRIVACY

27 IT Services Overview Federated identity primer BC EduTrust Federated Services Information security services 27

28 Without Federated Identity (1) Identity Provider (IdP) Service Provider (SP) 28

29 Without Federated Identity (2) IdP SP IdP SP IdP SP IdP SP IdP SP IdP SP IdP SP IdP SP IdP SP IdP SP IdP SP IdP SP 29

30 With Federated Identity SP SP IdP Canadian Access Federation (CAF) SP IdP IdP SP 30

31 Benefits of Federated Identity Simplify integration for IdPs and SPs (becoming the only option for cloud services) Improve privacy controls Simplify management of identity Users can access regional, national, and international services Consistent user login experience Fewer accounts and passwords 31

32 BC EduTrust Federated Services Assist BCNET members to become federated IdPs, e.g. Help integrating with BCNET shared services Help with CAF participation agreements Help deploying an IdP Help understanding attribute release Help with privacy conversations Help with eduroam 32

33 Information Security Services Vulnerability Scanning Service (self-service Nessus) Information security dashboard (QuadMetrics Signet Scope through Merit) More services? 33