Ricoh Europe. Core Capabilities Brochure

Transcription

1 Ricoh Europe Core Capabilities Brochure Just as the Northern Lights transform our skyline at night, Ricoh transforms business processes to maximise productivity and efficiency with tangible results. IT Services Office Solutions Production Printing Managed Document Services

2 Introduction Our customers Shape tomorrow s business with what you know today. Transformation With a little ingenuity, even fleeting ideas can be captured and made into extraordinary reality. Ricoh transforms business processes to make the most of every opportunity. Businesses around the world are already working with Ricoh to streamline their document heavy transactions Creating organisation-wide process transformation by maximising the connectivity and relationships and processes to maximise productivity and efficiency. between business processes. The benefit: improved Ricoh connects disparate business departments, locations and systems by developing enterprise scale business collaboration between employees and customers, enabling better, faster decision making. solutions that turn the challenges of the future into Leveraging our global business and document opportunities today. process insight, experience and expertise. Whether the goal is to share information in new ways by using new technologies, adapt work practices to suit an The benefit: locally distributed expertise made available to tap opportunities wherever they are. increasingly mobile workforce, or introduce processes that Changing the way businesses organise their make it easier to manage changing demographics and to information so they can increase efficiency and respond to an unpredictable world economy, Ricoh has the unlock their full potential. Meaning: easier ways solution to help a business to achieve its goals. to share knowledge and to solve problems. We do this in the following ways, by: Enabling businesses to stay ahead of the competition by transforming business process. The benefit: faster reaction to the market and their customers. Combined focus helps us all succeed This document will allow you to find out about what value we offer to our customers, who we are and what we do. The world is changing, and so is the way we work together and interact with information in the workplace. This is why organisations are partnering with Ricoh Our solutions make business processes more efficient and secure and they are flexible so they can meet the needs of the future. In a nutshell: Ricoh transforms business transactions and customer interactions so they work better, together, for everyone s benefit. Providing end-to-end improvement of document and information processes from discovery, to design, delivery and support. The result: external management of document processes and improved workflows. We work as one with our customers to maximise productivity and efficiency. With the right team in place to lighten the workload, businesses can drive towards their goals more quickly and efficiently. to transform their business processes enabling them to At Ricoh we are here to help businesses leverage their full potential. Move Ideas Forward. Our customers benefit from our expertise, history of innovation, and strong sustainability credentials. 02 Ricoh Europe Core Capabilities Brochure

3 Whowe are Transform shared knowledge into solved problems. Our customer-centric approach does exactly that. Ricoh Global reach: European network: Our global mission We are a leading global provider of technology and services that help businesses be more productive and profitable. In recent years and through a series of strategic acquisitions, More than 109,000 employees 235 consolidated companies with operations in approximately 180 countries More than 17,000 employees 23 operations Total revenue of billion in the At the Ricoh Group, we are committed to providing excellence to improve the quality of living. we have positioned ourselves to become a service-oriented company that transforms high transaction business processes for our customers. No matter where we are in the world, or what industry our customers are in, we have the global reach to support them in achieving their business goals. The facts speak for themselves, as organisations large and small benefit from our global and European network. 18,000 service engineers Ability to directly service 95% of all Fortune Global 500 businesses Worldwide sales of more than 1,942 billion in the fiscal year ending 31 March 2011 Ricoh Global Services team offering one single point of contact to our customers around the world Carbon footprint reduced by 45,000 tonnes since 2007 ISO accreditation across all global sites, the Information Security Management System standard fiscal year ending 31 March 2011 Two European Technology Centres 4,500 service engineers First billboard in Europe powered by 100% solar and wind energy European Supply Chain Centre that is capable of processing more than 4,300 orders daily with an average time of 180 minutes from receipt to dispatch Five star recognised for excellence from EFQM Our global vision To be the most trusted brand with irresistible appeal in the global market. Our global values To be one global company, we must care about our people, our profession, our society and our planet. We must dedicate our winning spirit, innovation and for information security ISO accreditation ensures continuous improvement in all areas of resource conservation Zero waste-to-landfill High profile sponsorship associations with the ATP World Tour tennis and the Ricoh teamwork to sharpen our customer-centric focus, and we must also commit to the highest standards of ethics and integrity. and environmental protection Women s British Open golf tournament Named one of world s most ethical companies for three consecutive years, and one of world s most Find your local Ricoh office at sustainable corporations for seven consecutive years 04 Ricoh Europe Ricoh Europe 05

4 What wedo We specialise in either streamlining, or managing, what we call High Transaction Information Flow. Confused by this term? Don t be. Think of processes in a business that occur regularly, repeatedly and are often document heavy. Examples include consolidating a company s entire invoicing function, or helping a hospital administration make optimal use of its patient records. How we do it In streamlining document heavy processes, or managing them on behalf of our customers, we adopt an End-to-End Approach. We become a partner to our customers for the entire journey, from initial consultation, to analysis, through to recommendations, training and implementation. And we continue to work with them postimplementation, to ensure continuous improvement and success. What makes us different? We know that our Change Management approach really makes a difference. We understand that when a new way of doing things is introduced, end-users people who are critical to the project s success can be defensive. To address this, Ricoh s global change management professionals, trained to Prosci s ADKAR methodologies, are there to help manage change for our customers at every step of the way. The net effect? Ricoh transforms the way businesses organise and capitalise on knowledge and information. As a result, business transactions and customer interactions work better, together, for everyone s benefit. We apply this approach through our four core capabilities in: 1. Managed Document Services 2. Production Printing 3. Office Solutions 4. IT Services 1. Managed Document Services Ricoh s Managed Document Services streamline information workflows and manage document processes, saving businesses time and money by allowing easy access to the right information at the right time. We make managing information easy by helping businesses make the most of the technology, the people and the processes involved, at the same time ensuring their information security and sustainability goals are met. Our Managed Document Services address the three fundamental parts of the document lifecycle input (how information comes into a business), throughput (how it moves around a business) and output (processing it in a way that adds business value). As well as improving processes and helping businesses manage the related change within their organisations, businesses trust us to manage their high volume transactional business documents, freeing their people to focus on the core business. Analysis Recommendation Training Implementation Our i-invoicing service is a perfect example of how we work with customers to transform their business processes. Through this service, a leading global sportswear manufacturer trusts Ricoh with its invoicing processes, saving not only time, but an estimated three million EURO a year. Visit our i-invoicing calculator to find out how much your business could save Continuous improvement End-to-End approach Consultation Success is only reached when the entire organisation is on the same path. Ricoh s end-to-end approach means we are with our customers every step of the way. 06 Ricoh Europe Core Capabilities Brochure Ricoh Europe Core Capabilities Brochure 07

5 2. Production Printing Ricoh s dedicated Production Printing team offers the services, technology and support that both the commercial and corporate printing markets need enabling them to profit from every new business opportunity. Ricoh is the smart, alternative and service-driven solution in Production Printing. We understand that print businesses need to respond to their customers needs faster. They face new demands and requirements, needing solutions that are scalable and flexible enough to adapt. As well as offering a comprehensive, expanding portfolio of hardware and software solutions to production printing professionals around Europe, we help our customers build their digital print businesses through a consultative approach. For example, the Ricoh Business Driver Programme is a rich source of practical and tailored resources designed to help our customers improve their business performance. Innovation at work For centuries the written word was the primary way humans shared information. From the quill to the ballpoint pen, the technology didn t advance that much. Computerisation changed all that, and fibre optics were the catalyst that now enable us to share vast amounts of information, instantaneously. When it comes to the way businesses work, Ricoh is the catalyst that makes processes more efficient and effective. Ricoh Pro C751 The latest in Ricoh s Production Printing hardware. 3. Office Solutions 4. IT Services Ricoh s Office Solutions are designed to help businesses manage their document and information workflows making them more efficient, productive, secure, sustainable and ultimately, profitable. Our state-of-the-art hardware and software helps businesses automate and streamline their document management processes to save time and money. We know how valuable information is to our customers, which is why security considerations are introduced at the earliest stages of design of all our products. Sustainability is another key priority for organisations small and large. To address this, Ricoh developed its unique Total Green Office Solutions to help organisations to reduce their environmental impact. This includes sustainable consultancy services, carbon balanced printing, ecotechnologies and certified pre-owned equipment. Find out how your business can be more sustainable by visiting Ricoh s IT Services give businesses peace of mind that their IT is being taken care of by a trusted technology leader. Covering all aspects of IT support for end users, software and hardware we free our customers to focus on their core business, managing the IT network for them. As a world-leading supplier of innovative office solutions and services, Ricoh is expertly placed to maintain and manage the IT infrastructure of a business. From procurement to installation, monitoring and support, Ricoh IT Services allow businesses the freedom and flexibility to entrust specific IT functions to us, without sacrificing strategic control. Our comprehensive IT Services cover all aspects of end user and Server/Network support. Our goal is to bring IT costs under control, raise service levels, improve productivity and maximise the value of our customers IT staff by freeing them from Help Desk and service tasks. Ricoh Europe Core Capabilities Brochure 09

6 Our brand Combined focus helps us all succeed. Moving Ideas Forward. It s the way we communicate our brand and encapsulates everything we stand for as a business. Through our shared expertise, and track record in innovation since we started in 1936, we are able to add real business value and identify new opportunities for our customers. This in turn helps our customers achieve their goals. At Ricoh, this is what we call Moving Ideas Forward. We understand that everything in life is connected. It is through our ability to make and understand these connections, and share this knowledge, that we move ideas forward. The inspiration for this can come from anywhere and it is something we are really passionate about. We bring our Moving Ideas Forward ethos to life through our connection in sports. Through partnerships with the tennis ATP World Tour and the Ricoh Women s British Open golf tournament we illustrate our commitment to teamwork; it is this combined focus that helps us all to succeed. Read our sponsorship brochure to find out about Ricoh sponsored events across Europe. ATP World Tour Finals Ricoh s Platinum Partnership with the ATP World Tour includes the prestigious season-ending Barclays ATP World Tour Finals at the O2 in London. 10 Ricoh Europe Core Capabilities Brochure Ricoh Europe Core Capabilities Brochure 11

7 Commitment to being a responsible corporate citizen Ricoh has always been focused on minimising its impact on the world. So much so that Corporate Social Responsibility (CSR) is ingrained in our corporate values and integrated into the very heart of how we do business. The extraordinary vision of our founder, Kiyoshi Ichimura, paved the way for our CSR strategy. Through an ongoing commitment to promoting sustainability and protecting biodiversity, the dual aim to innovate on behalf of our customers and to pursue sustainable business practices on behalf of every life we touch is a sentiment that echoes throughout our business today. For seven consecutive years, Ricoh has been named one of the Global 100 Most Sustainable Corporations in the World strong public recognition of our commitment to sustainability. In addition to external recognition, we set tough targets for ourselves. We achieved our aggressive target to reduce our CO2 emissions by 20% by the end of 2010 and we are on track to achieve our long term vision to reduce environmental impact by 87.5% by Through our Total Green Office Solutions, we are helping our customers achieve their targets too. Our people Our people are committed to providing excellent services to customers around the world. With a winning spirit and dedication to innovation and teamwork, our people are focused on transforming the business transactions of our customers while demonstrating the highest standards of ethics and integrity. It s because of our people that we ve achieved external recognition for our business practices, particularly in the areas of business excellence and sustainability. Ricoh Europe was awarded five star recognised for excellence from EFQM in In 2011 we were recognised among the world s most ethical companies for the third year running. It is only through the commitment of all our people that we have been able to achieve these results, year on year. Find out more about our business achievements at Our unique network of billboards powered exclusively by renewable energy showcases this commitment to the world. Find out more about our network of eco-boards at com/about/company/promotions/eco-billboards Corporate Social Responsibility Situated on the M4 motorway near London Heathrow, Europe s busiest airport, the Ricoh eco-board is powered 100% by renewable energy, through wind and sun, demonstrating Ricoh s commitment to sustainable innovation. 12 Ricoh Europe Core Capabilities Brochure Ricoh Europe Core Capabilities Brochure 13

8 Ricoh your partner How to find out more We are a leading global provider of technology and services that transform high volume, document intensive business processes continuously making them work better, together, for everyone s benefit. We do this through our core capabilities in Managed Document Services, Production Printing, Office Solutions and IT Services. About Ricoh Ricoh Company, Ltd. (Ricoh Company) is a Fortune Global 500 company specialising in technology and services that transform high volume, document intensive business processes into more efficient ones. This is achieved through Ricoh s expertise in Managed Document Services, Production Printing, Office Solutions and IT Services. By working with Ricoh, businesses benefit from: Real time and informed decision making Maximisation of knowledge sharing and collective problem solving The ability to tap opportunities wherever they are in the world Improved workflows and external management of core document processes Faster reaction to the market and their customers Better collaboration between employees and with customers Contact us today to find out how we can help your business move ideas forward. By working with Ricoh, businesses can streamline the way they work, become more efficient and profitable, and share knowledge more effectively within their organisations. With a global workforce of 109,014, Ricoh operates in Europe, the Americas, Asia Pacific, China and Japan. Ricoh Europe Holdings PLC is a public limited company and the EMEA headquarters of Ricoh Company with operations located in London, United Kingdom and Amstelveen, the Netherlands. In the fiscal year ended 31 March 2011, revenues from Ricoh s EMEA operations totalled billion (approx US$4.99 billion). Ricoh Company s worldwide sales totalled 1,942 billion (approx US $23.4 billion) during the year ended 31 March For more information, contact us: Ricoh Europe PLC 20 Triton Street London NW1 3BF United Kingdom +44 (0) Media enquiries Please visit the Ricoh Media Centre Paula Creamer / Ricoh Global Golf Ambassador 2010 U.S. Women s Open Winner 14 Ricoh Europe Core Capabilities Brochure Ricoh Europe Core Capabilities Brochure 15

9 Ricoh Europe PLC, 20 Triton Street, London NW1 3BF ricoh-europe.com This document is produced by the Corporate Communications Office (CCO) in Ricoh Europe PLC and printed on a Ricoh Pro C901 Digital Colour Press. Printed on paper that is elemental chlorine free and certified by the Forest Stewardship Council (FSC) ensuring forests are well managed according to strict environmental standards. Copyright 2011 Ricoh Europe PLC. All rights reserved. This brochure, its contents and/or layout may not be modified and/or adapted, copied in part or in whole and/or incorporated into other works without the prior written permission of Ricoh Europe PLC. Moving Ideas Forward. IT Services Office Solutions Production Printing Managed Document Services