How Consumerization and Mobility are Affecting File Sharing and Collaboration Strategies

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2 How Consumerization and Mobility are Affecting File Sharing and Collaboration Strategies Terri McClure, Senior Analyst Enterprise Strategy Group

3 What We Will Cover Consumerization: Changing how we access/share files File sharing challenges in a consumerized world The range of vendor solutions Vendor evaluation criteria Trends to watch

4 Technology Role Reversal

5 Technology Role Reversal

6 Driving a New Solution Category Online File Sharing and Collaboration Market (OFS): Solutions that help customers share and access documents stored in either a public, private, or hybrid cloud over the Internet, allowing for easy access and collaboration across multiple endpoint devices while enhancing mobile user productivity.

7 Where File Data Lived, Circa 2010 In the data center, either on ECM systems, specialty NAS systems, or Windows or Linux servers Scattered across departmental specialty NAS systems, or Windows or Linux servers On employees PCs and laptops

8 Where File Data Lives Today In the data center, either on ECM systems, specialty NAS systems, or Windows or Linux servers Scattered across departmental specialty NAS systems, or Windows or Linux servers On employees PCs and laptops In the cloud, whether you want it to or not!

9 Personal Account Policies Does your organization have a formal policy against individual employees having their own Online File Sharing and Collaboration service accounts? Yes, we have a formal policy against individual accounts, 40% We don't have a formal policy but employees are discouraged from having their own accounts, 37% We have no formal policy against employees having their own accounts and we do not actively discourage it, 22% ESG Research Report, Corporate Online File Sharing and Collaboration Market Trends, November, 2012

10 Your File Data Has Left The Building Regardless of whether or not your company has a corporate account, do you know if end-users in your organization are using non-it approved Online File Sharing and Collaboration solutions? Yes, I know that end-users are using their own individual accounts that are not endorsed by IT, 36% Perhaps, I suspect that end-users are using their own individual accounts that are not endorsed by IT, but can't be sure, 34% No, I do not believe that end-users are using their own individual accounts that are not endorsed by IT, 28% Don't know, 1% ESG Research Report, Corporate Online File Sharing and Collaboration Market Trends, November, 2012

11 Why This is Important Online file storage and collaboration solutions are already widespread within the enterprise in individually owned accounts. Data goes with the account owner! IT needs to provide corporately endorsed solutions that are easy for individuals to use but provide IT with security, control, and accountability

12 Organizations OFS Deployment Based on the previous definition, has your company deployed or is it evaluating corporate accounts for Online File Sharing and Collaboration (OFS) solutions? (Percent of respondents, N=499) We do not have a corporate account and have no interest in/plans for doing so, 17% Yes, we have a corporate account for an OFS service, 28% We do not have a corporate account but we are interested, 21% We do not have a corporate account yet but we plan to do so within the next 24 months, 11% We do not have a corporate account yet but we plan to do so within the next 12 months, 22%

13 Data Sharing & Collaboration Challenges Data portability between devices Sharing data between internal and external collaborators Data security and control Data growth and sprawl Accountability and monitoring of data sharing environment Version control

14 Understanding Early Offerings Solutions Evolving from Consumer Markets Easy for end-users Broad device support Sync and share Freemium models Broad adoption Brand awareness Solutions Created for Business Use Focus on administration and security Enterprise application integration Broadening device support Sync, share, collaborate Workflow and social capabilities Public, Private, Hybrid Service Offerings

15 Evolving Offerings Solutions Evolving from Consumer Markets Easy for end-users Broad device support Sync and share Freemium models Broad adoption Brand awareness Solutions Created for Business Use Focus on administration and security Enterprise application integration Broadening device support Sync, share, collaborate Workflow and social capabilities Public, Private, Hybrid Service Offerings

16 Evolving (and Crowded) Market Acronis/GroupLogic Spider Oak ccellion binet NG Soonr DDN CTERA Bitcasa C Syncplicity YouSendIt Scality Oxygen Cloud OwnCloud Consumer Synch & Share Enterprise Synch & Share Mobility (MDM & MAM) Box Good Managed File Transfer Maginatics Egnyte File Reporting & Mgmt Infrascale OF$ Sugarsync ECM & Collab Online Backup Dropbox Intralinks Enterprise Social Media Nomadesk Storage Cloud Gateway Citrix Sharefile Varonis Druva Huddle Airwatch Nasuni Watchdox Signiant Bitzer Mobile Opentext Tempobox Mezeo

17 Planning for Corporate OFS Deployments Team with the business unit to evaluate solutions that meet individual needs. Understand that one solution may not meet all needs. Pay lots of attention to end-user ease of use... and training. Leverage the viral effect. Understand that file server consolidation will increase overall storage capacity requirements

18 OFS Has a Material Business Impact Enhance and speed collaboration to improve employee productivity Ensure everyone has the most up to date version of documents Enable collaboration with people outside the organization Improve business continuance and disaster recovery Reduce hardware costs Reduce storage requirements and quota challenges Reduce network traffic Reduce IT admin and help desk OPEX

19 Evaluating Solutions Do you have teams that collaborate heavily? Would easy mobile access to information speed or ease business processes and productivity? Do you have a cloud first or no cloud strategy? Is your business subject to regulatory oversight regarding information handling? Do your employees deal with confidential or sensitive information?

20 ESG Test Drive All about tradeoffs: The more users loved the solutions, the less administrators did Few balanced the scales well

21 Thank You Terri McClure, Senior Analyst Enterprise Strategy Group

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