Our people make the difference

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1 Transcom WorldWide S.A. Our people make the difference Investor Presentation Second Quarter & Half Year

2 Company Overview Transcom is Europe s largest CRM operator by geographic footprint Fast growing Customer Relationship Management (CRM) company Over 50 service centres delivering services to 28 countries Over 12,200 employees speaking 33 languages in over 9,800 workstations Q revenues up 21% to 130.1m ( 108.0m) Q net income up 28% to 5.9m ( 4.6m) 2

3 Company Overview History and Development Founded in 1995, spun off from Kinnevik on 6 September 2001 and listed on Stockholmsbörsen Unique pan-european footprint developed in close association withtele2, Europe s largest alternative telecommunications company H106 People 2,099 3,748 5,500 7,700 8,500 9,900 11,700 12,200 Centres * Revenue ( m) Countries *includes 3 managed sites 3

4 Company Overview Services Offered Inbound Communication Telephone, , Internet & Fax and IVR Telemarketing and Outbound Lead generation, sales conversion, market analysis, customer loyalty and win back programmes CRM Consultancy Services Advise and improve CRM operations, tailored solutions available Contract Automation Sophisticated application of IVR systems Administrative Tasks Back office support, distributing information, processing correspondence, database registration and contact processing Web Servicing Improving customer interaction with client websites Credit Management Services Collections, sales ledger management, front office, reminder services, debt surveillance & debt purchase in Business to Business and Business to Consumer Legal Services Certified lawyers provide expertise in wide range of services including: bond issues, power of attorney and requests for information regarding laws, contract creation and consultancy 4

5 Company Overview Services to 28 countries with over 12,200 employees speaking 33 languages across more than 50 sites Austria -Vienna Belgium - Liege, Leuven Chile - Lota * Croatia -Vukovar Czech Republic -Prague Denmark - Albertslund, Vordingborg Estonia - Tallinn England - St. Albans Finland - Turku France - Paris, Raon, Tulle, Roanne, Soissons, Montluçon Germany - Rostock, Halle, Dusseldorf, Tönivorst Hungary -Budapest Italy - Milan, L Aquila, Lecce, Bari Latvia -Riga Lithuania - Vilnius Luxembourg -Howald The Netherlands - Eindhoven, Groningen Norway - Halden, Fredrikstad, Oslo Poland -Olsztyn Portugal - Famalicao Romania -Bucharest * Serbia -Belgrade * Spain - Leon, Madrid (2), Barcelona (2), Seville Sweden - Karlskoga, Borås, Strömsnäsbruk, Kungsör, Norrköping, Stockholm Switzerland - Zurich Tunisia - Tunis Call centre locations * = Managed sites 5

6 Company Overview Key Clients Include 6

7 Market Overview Relative CRM Market Development in Europe High High Tier 2 Hungary Eastern & Southern Europe are the fastest-growing CRM markets Market growth, Average Tier 3 Poland Czech Republic Turkey Russia South Africa Greece Portugal Spain Austria Israel Germany Italy Switzerland France Belgium Denmark Norway Finland Netherlands Ireland Sweden UK (Size of circle indicates number of Agent Positions) Source: Datamonitor Low Low Average market maturity Tier 1 High 7

8 Market Overview CRM Agent positions by Vertical Segments Financial services Outsourcing Manufacturing Communications Retail Travel and tourism Public sector Utilities Technology Forecast to grow at CAGR of 11.3% in Outsourcing is one of the fastest growing vertical markets across EMEA Distribution and wholesale Entertainment, media and leisure Healthcare Source: Datamonitor Other Agent positions (000s) 8

9 Market Overview Relative Development of Outsourced CRM Vendors Few No. of companies Many - Highly fragmented market - Top 10 European firms account for < 25% of the market * * for the 7 major European countries, UK, Ireland, Italy, France, Germany, Spain and the Netherlands Size of outsourcer, within Europe Small national Large national Large international Specialization Product coverage Total solution 9 Source: Datamonitor

10 Strategy Transcom s focus is to become the largest and most profitable Outsourced Services Organisation in all its operating countries 10

11 Strategy Transcom s Key Objectives Focus on increasing Collections and other high margin businesses Continue to deliver strong revenue growth Expand in fast growing new markets Increase revenue share outside Tele2 Further develop near / offshore services 11

12 Execution Transcom s Unique Selling Points Ability to offer unrivalled pan-european service Established in lower cost 2 nd tier city locations delivering Lower fixed operating costs Multi-million Euro Government investment Higher quality of workforce Lower staff turnover Better efficiencies 12

13 Execution Transcom s Unique Selling Points Strategy of deploying consistent technology & organisational structure Highly flexible and dynamic culture capable of rapid growth & deployment Low cost cross border (offshore) service offerings Double digit revenue growth without capital expansion 13

14 Execution Transcom s Credit Management Services (Collections) 2 nd largest geographic footprint in Europe, with strong organic growth supplemented by add-on acquisitions: April 2005 Acquisition of Creditexpress in the Czech Republic January 2006 Acquisition of Dr. Finsterer + Koenigs in Germany March 2006 Acquisition of Credit & Business Services (CBS) in the UK TWW estimates 50% profits will be derived from Collections services by Q Actively pursuing partnerships with debt portfolio purchasers Strong synergies with existing CRM business Contact centre infrastructure and shared services Customer overlap / cross-sell opportunities Integrated product offerings 14

15 Execution The Offshore Opportunity Offshore opportunities = low cost cross-border services with skills / language synergy Key Offshore opportunities are Baltic States serving UK and Finland North Africa serving France, Spain and Italy Latin America serving Spain and Portugal Poland serving Germany France / Austria serving Switzerland Baltics is competitive with India and remains a priority for Transcom Baltic advantages over India are Accessible from UK within 2 hours Equivalent operating cost to India Excellent availability of highly educated English speaking workforce Political stability European empathy 15

16 Execution Operating Review Q Highlights New CRM contracts in key vertical markets included: Hydro Texaco (Norwegian petroleum group) Elcoteq (Global electronic manufacturing services company) Banco Popolare (Italian financial services group) New debt collection contracts with: Banco Invesris (Spanish financial services) OTIS (World s leading manufacturer, installer and maintainer of elevators) Ford Credit (Automotive financing group) Launch of new contact centres in: Leuven (Belgium), Soissons (France) and Montluçon (France) Expansion of existing operations in: Groningen (Netherlands) and Halle (Germany) 16

17 Execution Financial Review Second Quarter 2006 Highlights Net sales up 21% to million ( million) Profit before tax up 27% to 8.1 million ( 6.4 million) Net income up 28% to 5.9 million ( 4.6 million) EPS before dilution up 25% to 0.08 ( 0.06) External sales up 22% to 35.3 million (27.1% of total sales) 17

18 Execution Financial Review First Half 2006 Highlights Net sales up 25% to million ( million) Profit before tax up 30% to 18.5 million ( 14.2 million) Net income up 31% to 13.5 million ( 10.3 million) EPS before dilution up 36% to 0.19 ( 0.14) External sales up 31% to 71.9 million (26.9% of total sales) 18

19 Execution Financial Review Full Year 2005 Highlights Net sales up 20% to million ( million) Profit before tax up 36%* to 32.7 million ( 24.0 million*) Net income up 42%* to 24.5 million ( 17.3 million*) Basic EPS up 42%* to 0.34 ( 0.24*) * Excluding goodwill amortisation charges in 2004, for comparative purposes 19

20 Execution Net Sales & Gross Profit Development EUROm % CAGR NET SALES + 20% YOY NET SALES IN 2005 Net Sales Gross Profit 20

21 Execution Gross Profit & Pre-tax Profit Development % YOY PRE-TAX PROFIT IN EUROm Gross Profit Pre-tax Profit

22 Financials Consolidated Financial Summary ( million, except EPS) Q Q HY 2006 HY 2005 FY 2005 Net Sales Gross Income SG&A Operating Income Gain on sale of subsidiary Net interest and other financial items Pre-tax Profit Net result after tax Earnings per Share (EUR) Total weighted average outstanding number of shares before dilution 72,687,092 72,273,976 72,642,648 72,142,685 72,227,673 22

23 Financials Consolidated Balance Sheet ( million) 30 Jun Jun 05 FY 2005 Fixed assets Goodwill Other fixed assets Current assets Short-term receivables Cash and bank Total assets Shareholders equity Minority interest in Equity Long-term liabilities Short-term liabilities Total liabilities

24 Financials Consolidated Cash Flow Statement ( million) HY 06 HY 05 FY 2005 Opening liquid funds Cash flow from Operations Capital expenditure Purchase of business Dividend paid Working capital movement Financing activities Net cash flow Closing liquid funds

25 Outlook Outlook and Focus for 2006 Further growth of non-tele2 business Margin development through higher value services Expansion of debt collection across enterprise Continued geographical expansion with low cost centres Potential further acquisitions (particularly in debt collection industry) from strong cash position Continued improvements in business efficiency 25

26 26

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