AMC + configuración clientes. Neris/A400

Transcription

1 AMC + configuración clientes Neris/A400 Aastra

2 Requisitos Para la instalación será necesario tener en cuenta lo siguiente: Licencias Usuario SIP: por cada cliente AMC+. Trunking SIP: recomendable ~25% del número de clientes. Canales de VoIP. Dispositivos móviles compatibles. Controlador y centralita en la última versión recomendada. Aastra

3 Topología Dependiendo de la infraestructura del cliente la conexión externa del controlador puede ser diferente. En éste ejemplo usaremos un router con direccionamiento de puertos. WLAN (802.11b or g). Router / Firewall GSM / 3G Internet PSTN Red Móvil AMC Controller Dual Mode Aastra PBX ISDN Aastra

4 Configuración La configuración del sistema se puede dividir en 5 partes: Configuración de Centralita. Configuración del Controlador AMCC. Configuración de cliente en el portal. Configuración del cliente en dispositivo móvil. Configuración del Router. Aastra

5 Configuración del cliente en dispositivo móvil Deployment via AMC portal Android Market / Apple Appstore Search for aastra mobile client Installation via Desktop Software (Nokia PC-Suite / Nokia Ovi- Suite / Blackberry Desktop Manager) Use cable or Bluetooth to connect phone Manual Install Copy client files on then phone (via Cable/Bluetooth/SD-card) Aastra

6 Configuración del cliente en dispositivo móvil Installation via Portal (Nokia/Blackberry/Android) Send deployment link via SMS/ to phone Open link on phone with mobile web browser to download client from AMC portal Aastra

7 Configuración del cliente en dispositivo móvil Configuration via SMS (AMC portal) Configuration download with AMC user account key from portal + phone number Manual Configuration Enter Settings for registrar, user call number, pin Configure at least the PBX dialing-in number Aastra

8 Configuración del cliente en dispositivo móvil All AMC+ Clients show registration status Green: Successful registered for VOIP - calls routed via WIFI or 3G Blue/Cyan: Successful registered InfoMode - calls routed via GSM Yellow: connected to network / registration in progress Red: registration failed / connection refused Grey: offline - no WIFI / packet data connection active Aastra

9 Aastra Communication Solution Cliente AMC+ Nokia Aastra

10 Cliente AMC+ Nokia S60 3rd Edition (Initial release) Old models E65,E61i... use the AMC (SingleMode) S60 3rd Edition (Feature pack 1/2) Current models E71, E66, E51, E52... Use 3rd S60 5th Edition (Touch Screen) N97, 5800 XpressMusic, X6-00, C Use 5th Edition Client Symbian^3 use 5 th Edition Client C6-01 Find out the right platform - check: -> Device Matrix Aastra

11 Cliente AMC+ Nokia Manual Installation done via PC-Suite or OVI-Suite Double-click on.sisx file for installation OTA installation via SMS/ Open link to download Aastra

12 Cliente AMC+ Nokia Goto Options Settings Options Download configuration Use AMC user account key from Portal + Phone number in international format (+46 ) Initial configuration download will always use the first packet data AP (not WIFI) After having a successful registration WIFI is used Check packet data AP order if you experience problems Aastra

13 Cliente AMC+ Nokia Enter AP Configuration by clicking on the AP bar Move Up/Move Down to change WIFI priority Blacklist WIFI hotspots you don t want to use with the client Change Packet Data AP to VoIP for voice over 3G Make sure that the first packet data AP is the correct one and that not a WAP AP which cannot be used by the client Aastra

14 Cliente AMC+ Nokia Off = no data channel usage Minimal = GPRS allowed for: Callback, DnD on/off, configuration download and corporate contacts Home Network = register only in your provider network Always on = register on demand even in roaming networks Aastra

15 Cliente AMC+ Nokia System settings are hidden to the end user Enter code #398 or 1298 to open System settings On 5thedition touch phones press the Green key and swipe one finger from the left to the right side 2 1 Aastra

16 Cliente AMC+ Nokia Goto Options Settings Options Download configuration Initial configuration download will always use first packet data AP (not WIFI) After having a successful registration WIFI is used Check packet data AP order if you experience problems Aastra

17 Cliente AMC+ Nokia Setup at least the Call-Through No. Leave MTC No. empty Aastra

18 Cliente AMC+ Nokia Most application settings are quite special, consult manual in case you need them Aastra

19 Cliente AMC+ Nokia Enable / Disable LCR here Set Dial Mode to Always AMC+ Client if calls should be routed always through the client Enable Maintain 3G Connection if you want to use VoIP over 3G Aastra

20 Cliente AMC+ Nokia Dial extension number / or access address book from client directly Use Feature menu to execute features, change call forwarding or access voic Aastra

21 Cliente AMC+ Nokia In call go to the Features Menu When having multiple calls use cursor to toggle between active call (green Phone icon = active call) Aastra

22 Aastra Communication Solution Cliente AMC+ Blackberry Aastra

23 Cliente AMC+ Blackberry Blackberry with VoIP over WLAN supported on newer models Best VoIP performance with 5.0 firmware and newer Recommended to upgrade to 5.0 firmware on older models (e.g Bold 9000) VoIP over 3G supported - bypassing the BES server Installation via Desktop Manager / OTA deployment or BES Aastra

24 Cliente AMC+ Blackberry Find out the firmware version of your BB to select the right client: Use Blackberry and navigate to Options-> About Aastra

25 Cliente AMC+ Blackberry Installation possible via OTA deployment or via Desktop Manager Use application loader and upload.alx file for manual installation Aastra

26 Cliente AMC+ Blackberry When downloading the client you might get some certificate warnings ignore them as indicated on the right side Aastra

27 Cliente AMC+ Blackberry Set all application permissions to Allow and save them Be carefully since the Client can t work if the permissions are denied by the Blackberry OS Aastra

28 Cliente AMC+ Blackberry When stating the client you might get asked for Application permissions. Allow them and check the Do not ask again If you have issues answered this option wrong check the Application permission: Option -> Security options -> Application Permission -> Aastra MC > Edit Permission Aastra

29 Cliente AMC+ Blackberry After Installation a reboot is required (remove battery) Before the reboot the client will be uninitialized and want work Aastra

30 Cliente AMC+ Blackberry For download configuration and for the packet data connection a proper packet data configuration is required Even if the download and installation works you need this for the TCP services Check that your APN is configured: Options -> Advanced Options -> TCP Aastra

31 Cliente AMC+ Blackberry Download configuration via OTA using Mobile Phone Number Uses packet data connection only Aastra

32 Cliente AMC+ Blackberry Setup a default ringtone for WIFI calls: Edit Profiles Normal Other Aastra MC+ Call Important since default is silent Aastra

33 Cliente AMC+ Blackberry Main screen: Dial a number right away or use menu to select calltype or execute features In Call: Features can be executed during a call by opening the menu using the Blackberry key Aastra

34 Cliente AMC+ Blackberry Setup at least the Call-Through No. Use E.164 format the special numbers Aastra

35 Cliente AMC+ Blackberry Use Single mode for GSM + Data channel or Dual Mode for supported handsets Aastra

36 Cliente AMC+ Blackberry Setup registrar with port 5062 (SBC) Aastra

37 Cliente AMC+ Blackberry Setup packet date channel usage Local Network = use data channel only in home country Aastra

38 Cliente AMC+ Blackberry Set to Always AMC+ Client if all call should be routed through the client Aastra

39 Cliente AMC+ Blackberry Enter Misc settings to enable Autostart, LCR or IM/Presence Aastra

40 Cliente AMC+ Blackberry To enter hidden settings press #398 inside of the configuration dialog Aastra

41 Cliente AMC+ Blackberry If File logging is enabled all traces are stored on local filesystem Goto Media -> Explore -> /Device Memory/home/user/amc/ and move traces to SD-card or copy them via Bluetooth Aastra

42 Cliente AMC+ Blackberry Optionally the Application Policies can be set by the BES Installation of client also possible via BES Configuration download via AMC Controller Aastra

43 Aastra Communication Solution Cliente AMC+ iphone Aastra

44 Cliente AMC+ iphone Support for iphone 3G/3GS/4G and ipad (headset required) Installation done via Appstore search for aastra mobile client updates via Appstore OTA configuration download supported Aastra

45 Cliente AMC+ iphone Enterprise calls are dialed via iamc+ Client App multitasking support for ios receiving calls when client is running in background APN Apple push notification puts client into foreground for incoming GSM calls APN must be enabled on AMC Controller internet connection and DNS server required on controller Aastra

46 Cliente AMC+ iphone Automatic Handover GSM WIFI Handover WIFI GSM manually triggered VOIP over 3G supported Note: In cellular mode a 3G connection must be preset to execute in-call features Aastra

47 Cliente AMC+ iphone Goto Settings and enter the iamc+ Client settings Setup Server Address / Port, Account Name and Password Remaining configuration can be downloaded via OTA Aastra

48 Cliente AMC+ iphone Go to the About icon and enter the Status menu Hit Update Settings to download configuration restart client ios4: Kill application in order to restart with new settings Aastra

49 Cliente AMC+ iphone Numbers can be dial directly via the dial pad or via the Contacts address book Out of call features can be executed using the features menu Aastra

50 Cliente AMC+ iphone Dial a number and long press (hold down) the green dial button to select the call type Aastra

51 Cliente AMC+ iphone Press to access other Features & Handover to GSM Aastra

52 Cliente AMC+ iphone Go to the about menu and swipe with your finger over the screen as shown here Traces can be enabled here - consult support first Traces can be send via directly out of the application Aastra

53 Aastra Communication Solution Cliente AMC+ Android Aastra

54 Cliente AMC+ Android Installation via Android Market search for aastra mobile client Manual installation of.apk file Installation via portal deployment Client is fully integrated into native Platform - use native dialer to call via the client. When using the Dual Identitiy setting a selection dialog appears when dialing Status icon (top left) shows running AMC+ Client Aastra

55 Cliente AMC+ Android After receiving SMS from portal click on download link and download client Aastra

56 Cliente AMC+ Android Aastra

57 Cliente AMC+ Android Enter AMC Identification Key and mobile phone number to download settings from the portal Aastra

58 Cliente AMC+ Android Start the AMC+ Client and enter Menu / Settings Settings mostly identical to other client platforms Leaving the Settings screen activates changes OTA Settings download possible (Registrar-IP, Username and Password required) IMS number must be configured for WLAN to GSM handover (on AMC+ Client and Controller!) Aastra

59 Cliente AMC+ Android Aastra

60 Cliente AMC+ Android Aastra

61 Cliente AMC+ Android Custom dialer must be used on few phones (HTC Desire) On other phones the native phone dialer is used as dialpad Aastra

62 Cliente AMC+ Android When dialing from native dialer client comes to foreground Aastra

63 Cliente AMC+ Android 3G connection required for features in cellular mode Aastra