Welcome to the City of Houston
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- Shanon Garrett
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1 Welcome to the City of Houston
2 City of Houston Statistics City Departments 26 Departments Total Population 21,000+ Employees
3 City of Houston s Largest Departments Houston Police Department - 7,247 Houston Fire Department - 4,249 Public Works & Engineering (PWE) - 3,699
4 New Hires / Re Hires Average new hires and re hires employed each year 2,100
5 New Job I m Excited to be a New Hire
6 New Hire / Re Hire InProcessing InProcessing Required pre-employment activities Conducted daily Monday Thursday Friday Special InProcessing Events Manual Form Completion (i.e. I9, W4) Benefits presentation Great West Investment presentation Drug Testing Fingerprinting
7 Summary of InProcessing 6-7 hours on site Candidates and staff time allocation Parking fees $12 - $30 Traffic and travel
8 Summary of InProcessing Long Day
9 How did we improve the process? InProcessing Complete forms Complete the process Congratulations on your new job Report to work location vs. OnBoarding Organizational socialization Acquire knowledge, skills and behaviors Engage the employee Welcome to the City of Houston
10 Goals Customer Satisfaction Timelines Electronic and Online resources Streamline intensive processes Labor and paper Staff efficiencies Minimize stand and scan Reallocate time to other duties
11 OnBoarding Solutions What was needed? Technology platform for advancement Online electronic forms Digital Signatures Personal Computer or Mobile phone usage capabilities Workflow approval process Electronic processes around technology Communication with the candidate Reduction of processing times Online Storage Security
12 OnBoarding Solutions What do we have? Electronic system NeoGov Implemented in 2006 Online application tracking system Receive over 200,000 applications per year Does the system offer an onboarding component? YES!!!!!!
13 OnBoarding NeoGov OnBoarding Implemented in July 2014 Electronic forms Digital signatures Sign with finger or mouse Customized checklist of requirements Required items Next step reminder lists
14 OnBoarding NeoGov Reminder notifications Percentage progress completion reports and status bars Reports Online Storage Security features
15 The Impact Satisfied Customers Streamlined and Reduced Time Processes Reduced supply costs Storage needs Staff Efficiencies Time to perform other duties Redistribution of Labor Minimized stand and scan time Improved processes
16 RESULTS 3 4 hours OnBoarding 6-7 hours In Processing Electronic Documents Manual Documents 5 Scanned documents 68% reduction in printed paper per year 16 Scanned documents 2100 X 16 = 33,600 pc paper per year Eliminated printing of 9 forms Printing 9 pre-employment forms
17 RESULTS Paper efficiencies Paper Intensive Streamlined process Elaborate process Reduced parking costs Parking costs for 6-7 hrs Forms completed prior to arrival Wait time for document completion
18 RESULTS Legible Information Correction time decreased Error Ratio decreased and no additional forms printed Reduced supply costs Labor efficiencies Illegible handwriting Correction time 2 days or more Reprint forms to correct errors Inflated supply costs Labor intensive
19 OnBoarding OnBoarding Required Pre Employment Activities Conducted Daily Monday Thursday Friday Special OnBoarding Events Employee OnBoarding Portal Prior to Arrival Welcome to City of Houston Video from Mayor General Knowledge about the City of Houston Secure Login Electronic Form Completion (i.e I9, W4) Maps and other details information
20 Summary of OnBoarding Personable Welcome to the City of Houston (Supervisor or Management) New Hire Introductions Benefits presentation (Reduced from over an hour to 40 min) Great West Investment presentation (Reduced from an hour to 30 min) Drug Testing Testing begins earlier in the morning Fingerprinting
21 Customer Satisfaction
22 Customer Time to Complete
23 Landing Page
24 Thank You! Tameka Hardison Division Manager City of Houston Human Resources Department
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