Integrate, Automate, and Personalize Business Communications with Greater Ease

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1 SAP Brief SAP NetWeaver SAP Document Presentment by OpenText Objectives Integrate, Automate, and Personalize Business Communications with Greater Ease

2 Differentiate communications while maintaining control Differentiate communications while maintaining control You communicate with customers and business partners every day in a variety of formats and across multiple channels. What if more people could more easily personalize and produce business communications throughout your enterprise? With the SAP Document Presentment application by OpenText and the add-on for business correspondence, you can do this and more. SAP Document Presentment automates and simplifies the creation and delivery of business communications while enabling differentiation, consistency, and efficiency. The software integrates with SAP Business Suite applications to streamline numerous processes associated with document processing. With the add-on for business correspondence, business users can access real-time enterprise data and create content on the fly. It enables faster communication and greater flexibility to interact across multiple channels, all from a single, collaborative environment. The software is scalable and flexible, enabling high-volume production of millions of documents annually to suit the needs of your organization and the size of your customer base. You can personalize documents and individually assemble and distribute each one in the format and channel the recipient prefers. And you can publish content to personalized Web pages or make it available for download to avoid in-box overload. 2 / 7

3 Unleash the power of personalized content Unleash the power of personalized content Take business communications to the next level Integrate processes across your software landscape In this era of information overload, your outreach efforts could be easily overlooked. The more targeted and relevant your correspondence is, the greater the likelihood that customers will respond favorably to new offerings. SAP Document Presentment helps you accomplish this personalization by transforming ordinary business documents into well-designed, timely, one-to-one communications. The solution features powerful functionality that enables business users to compose, generate, consolidate, and distribute documents. It works with applications across the enterprise to facilitate collaboration and increase visibility. You can assemble customer-facing communications by pulling together information from various SAP Business Suite applications and then add additional content right from your workspace and user interface. SAP Document Presentment offers archive integration and enhanced metadata support with functionality to resend or reprint archived documents from the SAP Document Access application by OpenText natively. SAP Document Presentment also integrates with the SAP Digital Asset Management application by OpenText to enable digital asset and media management. Integration allows for more consistent branding and the rapid execution of new campaigns that are always current and highly personalized. 3 / 7

4 Take business communications to the next level Unleash the power of personalized content Take business communications to the next level Integrate processes across your software landscape SAP Document Presentment, add-on for business correspondence, empowers business users across the enterprise. You can create, edit, and approve document content in real time from any SAP Business Suite application and publish it across multiple channels. The software provides best-in-class support for multiple business scenarios such as real-time management of campaign content, customer service interactions, and sales quotations. This support is extended to human resources, communications, supplier contracts, work or production orders, and finance communications. The software helps you control who can see, edit, and publish templates and content for compliance and version control through integration with the SAP Extended Enterprise Content Management (SAP Extended ECM) application by OpenText. Documents can be published in multiple formats including , PDF, Microsoft Word, HTML, SMS, and more. Contracts and quotations can be created automatically and then stored, redlined, and managed across their lifecycle in SAP Extended ECM. Local print support gives SAP software business users direct printing capabilities as well as commercial printing options. The software works with SAP technologies for output management like text processing, smart forms, and interactive forms to leverage your investment in these solutions. 4 / 7

5 Integrate processes across your software landscape Unleash the power of personalized content Take business communications to the next level Integrate processes across your software landscape SAP Document Presentment helps you prepare and deliver focused and relevant correspondence. The software offers an intuitive interface to pull in real-time data from various sources and plug it into templates that reflect your brand identity. The result is targeted communications that support a range of business objectives. The software enables the automation of the billto-cash process and electronic billing to reduce customer service and billing expenses. Replacing paper-based correspondence with electronic formats reduces cost and supports measurable sustainability initiatives. Automatic document assembly and sorting optimizes distribution processes in the warehouse. And you can design more-readable documents that reduce the number of call-center inquiries and shorten individual call-handling time. As you leverage your enterprise data and integrate document- and output-related processes into a single cross-functional workflow, you can deploy document production resources more strategically and extend the value of your SAP solutions. Stay nimble, and be ready to respond quickly and intelligently to changing market conditions and emerging business opportunities. 5 / 7

6 Increase impact while lowering document costs Increase impact while lowering document costs With SAP Document Presentment you can optimize document processes, create moreeffective business communications, and reduce the cost and effort to create personalized business correspondence. The software helps your organization lower costs and complexity through consolidation and integration. Integrating document processes with business processes supported by SAP software allows for high-volume document generation and distribution. The result is real-time, relevant correspondence and communications that occur as part of interactions with customers, suppliers, and partners to increase satisfaction and loyalty. Automating document-intensive business processes helps you improve operational efficiencies and produce timely, reliable, accurate, and consistent information across all channels. It enables faster execution of campaigns that are more targeted and yield higher response rates. Additionally, you can support environmental sustainability through electronic distribution of documents for a more environmentally friendly operation while cutting expenses. Integrate functionality and flexibility to extend the value of SAP investments and help your whole enterprise run better. 6 / 7

7 Objectives Summary The SAP Document Presentment application by OpenText and the add-on for business correspondence help enterprises optimize business communications. The software integrates with SAP Business Suite applications and enables business users to generate and distribute personalized communications in real time across multiple channels. All of this takes place right from the business user s workspace and user interface. Objectives Improve customer communication to maintain satisfaction and increase profitability Empower business users to harness customer data without IT intervention Integrate document data and processes isolated in separate applications Eliminate costly manual document processes Personalized business communications without IT intervention Automated document-related processes that streamline operations Optimization of high-volume document generation Consistent delivery of timely and accurate information across channels Ad hoc correspondence based on templates and compiled documents Increased satisfaction and loyalty through real-time, relevant communications Lower costs and complexity through consolidation and integration across processes and software solutions Faster campaign execution with more-personalized offers Learn more Call your SAP representative, or visit us online at 7 / 7 CMP9444 (13/07)

8 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ( SAP Group ) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices.

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