Enhance Customer Service with Integrated Scale Management Software from SAP

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1 SAP Brief Extensions SAP Open Scale Management by GK Objectives Enhance Customer Service with Integrated Scale Management Software from SAP

2 Use weight data to enhance item management Use weight data to enhance item management Retailers have long used scales to weigh and measure fresh items and other goods ready for sale. Yet most scale systems operate independently, never sharing data with other enterprise business software. To enable superior item management and boost customer satisfaction with consistent pricing and promotions, retailers need software that supports integrated scale management. The SAP Open Scale Management application by GK helps retailers like you convert ordinary scale systems into powerful tools that can enhance data quality, decision support, and customer service. The platform-independent software supports all PC-based and nonproprietary retail scales, from simple user scales and self-service devices in the prepacking or inventory area to point-of-sale (POS) scales. Centralized monitoring and control features help you streamline scale management across the enterprise. Because the software also integrates with SAP for Retail solutions and the SAP ERP application, you can share data between scale systems and your back-office applications. With automated measurement updates available in near-real time, the application can reduce the effort needed to record weight data, increase the consistency of pricing information, and boost customer satisfaction. 2 / 7

3 Integrate scale systems with your business software Integrate scale systems with your business software Manage goods and sales with precision Deploy powerful, intuitive technology SAP Open Scale Management by GK helps you integrate all scales into your IT landscape. With support for multivendor scale environments, the software eliminates information silos that keep you from sharing measurement data. Instead, this application connects scales across the enterprise, paving the way for sustainable process optimization and related cost reduction. Through integration with SAP ERP, the software also increases data quality on your scales. When you update pricing and weight data in SAP ERP, the information is automatically shared with the scale management software. When you sell goods, SAP Open Scale Management by GK transmits sales data to SAP ERP in near-real time. Pricing, product data, and promotions are updated once in the back-office software, eliminating the need to maintain data in multiple scale systems. The software can accommodate a change of scale during sales, even with scales from different suppliers. It also provides for the handling of tares (the exclusion of the container weight from the total weight) and includes item, staple, and automatic taring. Ready to share scale data with your business software? SAP can help. 3 / 7

4 Manage goods and sales with precision Integrate scale systems with your business software Manage goods and sales with precision Deploy powerful, intuitive technology You can use the software to create a datadriven foundation for fresh item management. Features such as sales-slip processing and real-time provisioning of forecast and replenishment information help support rapid and informed decision making. The solution also helps you improve promotions and loyalty programs. Because it shares data across the enterprise, the SAP software brings the power of in-store marketing campaigns directly to the scales. You can map loyalty programs to scales in the same way you do with POS solutions. The software also works with mobile marketing solutions, helping you implement innovative in-store marketing approaches that link scale systems with customers mobile devices. For example, a customer using a scale might receive coupons or recipes on a mobile phone for the items being weighed. At the POS scale, the customer could present mobile coupons or pay for the goods directly with the mobile device. Weigh your options. SAP software gives employees the data they need to make smart item-management decisions. 4 / 7

5 Deploy powerful, intuitive technology Integrate scale systems with your business software Manage goods and sales with precision Deploy powerful, intuitive technology SAP Open Scale Management by GK includes technology features that simplify information sharing between scales and your business solutions. The application is based on Java and uses internationally accepted open-software standards. An ergonomic touch-screen surface helps users progress intuitively through measurement processes. Because all scales are equipped with the same software, the learning curve for new users is shorter than with traditional measurement tools. The number of errors typically decreases too. Centralized control and monitoring features enhance management of the scale software. With these features, your team can efficiently configure and establish parameters and maintain the scale systems. Don t compromise. Integrated scale-management software from SAP gives you power and control. 5 / 7

6 Weigh the benefits Weigh the benefits SAP Open Scale Management by GK helps you optimize your scale systems and weighing processes from start to finish. Integration of scales with your SAP ERP application creates a real-time data flow that helps ensure high data quality and keeps master data current at all times. Automated information sharing helps retailers reduce manual tasks, saving time and reducing errors. The software helps you improve pricing consistency throughout your stores. Support for efficient management of fresh items as well as forecasting and replenishment activities can help you deliver high service levels and reduce stock losses. You can also optimize promotions and loyalty campaigns on POS systems and scales. The intuitive software reduces training time and the cost of user errors. With modern features such as sales-slip processing at the point of sale, the software helps you deliver optimal customer service and generate true competitive advantage. You have the scale systems and the best business software. Bring them together with SAP Open Scale Management by GK. 6 / 7

7 Objectives Summary To enable superior item management, retailers like you need software that can integrate computerized scale systems with your SAP ERP application. The SAP Open Scale Management application by GK is a powerful tool that lets you collect information from your retail scales and share it with your business software. Integrated scale management helps you enhance the consistency of pricing and promotions, improving customer service and satisfaction. Objectives Enhance the quality of measurement and pricing data Reduce the manual effort needed to share weight data Integrate scale systems with back-office software Improve customer service and satisfaction Support for multivendor scale environments to streamline integration of scales into the IT landscape Real-time provisioning of forecast and replenishment data to support decision making Powerful, intuitive technology to enhance item-management processes Increased information quality through real-time data flow Reduced manual tasks, effort, and cost thanks to automated information sharing Shorter learning curve with an intuitive software interface Enhanced customer service through pricing consistency and efficient item management Learn more To find out more, call your SAP representative today or visit us at 7 / 7 CMP25285 (13/06)

8 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ( SAP Group ) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices.

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