Master Course Library

Fall 13 Master Course Library Business Online Learning Center Global Classroom (Global), is a unique cloud-based Online Course Delivery Platform that includes a Learning Management System (LMS), social media platform, e-course publishing center and thousands of courses supporting career readiness, professional development and K12 education. With a vision to support the transfer of knowledge, the company provides custom branded course delivery platforms, online classrooms for subject experts and libraries of course content to large communities of elearning consumers that share a similar demographic profile or organizational mission. To register and access the courses, please visit the link below. If you have questions, please contact Cari Kelley at 802-863-3489, ext. 227 or cari@vermont.org. http://lcrcc.globalclassroom.us 6 0 M a i n S t r e e t, B u r l i n g t o n, V T 0 5 4 0 1, 8 0 2-8 6 3-3 4 8 9, e x t. 2 2 7 http://lcrcc.globalclassroom.us

LCRCC ELEARNING COURSE LI B R A RY Get Career Ready & Business Savvy MASTER COURSE LIBRARY Courses and Certifications Global Classroom is introducing course roadmaps and certifications for its elearning network clients to deliver online under their unique brand name. Combining Global Classroom s cloudbased technology platform and course content from top subject experts and training companies, our clients will be able to select from courses and certification programs to customize an online education solution for their community of learners. Global Classroom s Total elearning Platform Solution now includes: 1. Thousands of highly qualified, proven online courses and certifications, which will enable every Global Classroom elearning Center to deliver great course content matched to their learners needs; 2. A Learning Management System for subject experts and teachers to create online course content, connect and communicate with their students anytime. anywhere, and manage both their physical and online classroom instruction. 3. A secure social media network that connects every subject expert, teacher, student and user on the platform using features like group discussion, online forums, instant chat, and video sharing. 4. Many course include award-winning simulations and case studies. These additional activities are marked by an *. 2

MASTER COURSE LIBRARY...9 LOCAL CONTENT EXPERTS... 9 Advancing Your Business and Career Using LinkedIn (Live)... 9 Adventures In Effective Meetings (Live)... 9 Business Etiquette for Business Professionals - The Complete Series (Live)... 9 Business Etiquette: Top Ten Dining Tips (Live)... 9 Communications for Business Professionals (Live)... 9 Effective Time Management (Live)... 9 Etiquette for the Workplace (Live)... 9 Facebook 101 for Business (Live)... 9 Harassment Prevention Training for Employees/Non-Managers (Live)... 9 Harassment Prevention Training for Managers & Supervisors (Live)... 9 How to Set Up a Harassment Prevention Program (Live)... 9 Managing Conflict (Live)... 9 FINANCE AND ACCOUNTING CERTIFICATES... 9 Accounting Fundamentals - $182/Student (Live)... 9 Finance and Accounting Essentials for Non-financial Professionals- $210/Student (Live)... 10 Capital Budget Essentials - $70/Student (October 2013)... 10 Budgeting Essentials - $70/Student (Live)... 10 Auditing Essentials - $98/Student (September 2013)... 10 Thinking Like a CFO - $56/Student (November 2013)... 11 3

HUMAN RESOURCES (HR) CERTIFICATES... 11 Essentials of Interviewing and Hiring - $154/Student (Live)... 11 Recruiting and Retention Strategies - $154/Student (Live)... 11 Talent Management Essentials - $84/Student (November 2013)... 12 The Role of HR as a Business Partner - $56/Student (November 2013)... 122 Organizational Behavior - $70/Student (November 2013)... 122 Effective Succession Planning - $70/Student (October 2013)... 122 Managing Your Career - $84/Student (November 2013)... 12 Generating Creative & Innovative Ideas - $84Student (November 2013)... 13 Diversity on the Job - $98/Student (November 2013)... 13 Living and Working Abroad in the United States - $56/Student (November 2013)... 13 The Fundamentals of Globalization - $98/Student (October 2013)... 13 HRCI: Professional in Human Resources (PHR ) - $280/Student (December 2013)... 13-14 HRCI: Strategic Human Resource Management (SPHR ) - $308/Student (December 2013). 14-15 LEADERSHIP CERTIFICATES... 15 Leadership Essentials - $126/Student (September 2013)... 15 Business Execution - $98/Student (Live)... 15 Essential Mentoring Techniques - $56/Student (December 2013)... 15 Workforce Generations - $84/Student (October 2013)... 16 Emotional Intelligence Essentials - $84/Student (December 2013)... 16 Leading Teams - $224/Student (December 2013)... 16 Anger Management Essentials - $42/Student (September 2013)... 16 Employee Engagement - $42Student (October 2013)... 16 Communicate with Diplomacy and Tact - $42/Student (October 2013)... 17 Making Cross-Functional Teams Work - $84/Student (November 2013)... 17 4

Delegation Essentials - $70/Student (October 2013)... 17 Implementing Sustainable Green Business Strategies - $42/Student (Live)... 17 Communicating Effectively with the "C" Level - $42/Student (October 2013)... 17 Managing Experts - $56/Student (December 2013)... 17 Customer Focus - $70/Student (Live)... 17 The Fundamentals of Globalization - $98/Student (October 2013)... 18 Setting and Managing Organizational Priorities - $70/Student (October 2013)... 18 Developing a Culture of Learning - $56/Student (February 2014)... 18 Basic Presentation Skills - $56/Student (Live)... 18 Constructive Feedback and Criticism - $84/Student (October 2013)... 18 Business Coaching Essentials - $84/Student (October 2013)... 18-19 Fundamentals of Cross Cultural Communication - $70/Student (October 2013)... 19 Critical Thinking Essentials - $28/Student (Live)... 19 The Voice of Leadership - $56/Student (November 2013)... 19 Business Law Essentials - $42/Student (November 2013)... 19 Managing During Difficult Times - $42/Student (Live)... 19 Effective Succession Planning - $70/Student (October 2013)... 20 Developing Strategic Thinking Acumen - $98/Student (February 2014)... 20 Risk Management - $56/Student (September 2013)... 20 MANAGEMENT CERTIFICATES... 20 Management Essentials - $140/Student (September 2013)... 20 Delegation Essentials - 70/Student (October 2013)... 21 Essentials of Interviewing and Hiring - $154/Student (Live)... 21 First Time Manager Essentials - $70/Student (October 2013)... 21 Workforce Generations - $84/Student (October 2013)... 21 5

Building and Maintaining Trust - $56/Student (November 2013)... 21 The Fundamentals of Globalization - $98/Student (October 2013)... 22 Running Effective Business Meetings - $84/Student (September 2013)... 22 Budgeting Essentials - $70/Student (Live)... 22 Difficult Conversations - $42/Student (September 2013)... 22 Business Planning Essentials - $42/Student (October 2013)... 22 Performance Management - $42/Student (Live)... 23 Managing Problem Performance - $84/Student (October 2013)... 23 Essential Mentoring Techniques - $42/Student (December 2013)... 23 Business Coaching Essentials - $84/Student (October 2013)... 23 Essentials for Managing Technical Professionals - $42/Student (December 2013)... 23 Managing Experts - $56/Student (December 2013)... 23 Making Cross-Functional Teams Work - $84/Student (November 2013)... 24 Managing During Difficult Times - $42/Student (Live)... 24 Business Execution - $98/Student (Live)... 24 Effectively Managing Top Performers - $42/Student (November 2013)... 24 Managing Organizational Change - $126/Student (September 2013)... 24 Performance Appraisal Essentials - $70/Student (November 2013)... 24 Effective Succession Planning - $70/Student (October 2013)... 25 Essentials of Facilitating - $42/Student (November 2013)... 25 Advanced Management Skills - $168/Student (October 2013)... 25 Certified Manager of Quality/Organizational Excellence - $154/Student (January 2014)... 25 Talent Management Essentials - $84/Student (November 2013)... 26 Anger Management Essentials - $42/Student (September 2013)... 26 Critical Thinking Essentials - $28/Student (Live)... 26 6

Business Ethics $112/Student (November 2013)... 26 Communicating Effectively with the "C" Level - $42/Student (October 2013)... 26 Organizational Behavior - $70/Student (November 2013)... 26 Customer Focus - $70/Student (Live)... 27 Business Law Essentials - $42/Student (November 2013)... 27 Dismissing an Employee - $42/Student (December 2013)... 27 Purchasing and Vendor Management Essentials - $56/Student (October 2013)... 27 MICROSOFT OFFICE CERTIFICATES... 27 Microsoft Office 2010: Beginning Word - $126/Student (Live)... 27 Microsoft Office 2010: Beginning Excel - $154/Student (Live)... 28 Microsoft Office 2010: Beginning Outlook - $70/Student (September 2013)... 28 Microsoft Office 2010: Beginning and Advanced PowerPoint - $84/Student (September 2013) 28 Microsoft Office 2010: Advanced Word - $98/Student (September 2013)... 29 Microsoft Office 2010: Advanced Excel - $112/Student (September 2013)... 29 Microsoft Office 2010: Advanced Outlook - $98/Student (September 2013)... 29 JAVA, HTML5, PROGRAMMING CERTIFICATES... 30 Creating Applications with Java SE 7: Fundamentals - $70/Student (December 2013)... 30 Software Programming Fundamentals - $42/Student (September 2013)... 30 Working with HTML5 and CSS3 - $42/Student (December 2013)... 30 CUSTOMER SERVICE CERTIFICATES... 30 Customer Service Representative, Professionalism - $42/Student (Live)... 30 Customer Service Representative, Skills - $42/Student (Live)... 30 Customer Service Representative, Process - $56/Student (Live)... 31 Customer Service Fundamentals - $112/Student (September 2013)... 31 Customer Focus - $70/Student (Live)... 31 7

Customer Advocacy - $42/Student (November 2013)... 31 BUSINESS COMMUNICATION CERTIFICATES... 32 Communication Basics - $98/Student (January 2014)... 32 Listening Essentials - $84/Student (September 2013)... 32 Interpersonal Communication - $140/Student (October 2013)... 32 Basic Presentation Skills - $56/Student (Live)... 32 Communicating with Diplomacy and Tact - $42/Student (October 2013)... 33 Business Writing Basics - $42/Student (Live)... 33 Email Essentials - $56/Student (November 2013)... 33 SALES CERTIFICATES... 33 Essential Selling Skills - $140/Student (September 2013)... 33 Sales Foundations - $252/Student (September 2013)... 33 Negotiation Skills for Sales Professionals - $42/Student (October 2013)... 34 Solution Selling - $98/Student (September 2013)... 34 Competitive Marketing Strategies - $42/Student (November 2013)... 34 8

LOCAL CONTENT EXPERTS Advancing Your Business and Career Using LinkedIn - $25/Student (Live) Adventures In Effective Meetings - $49/Student (Live) Business Etiquette for Business Professionals - The Complete Series - $99/Student (Live) Business Etiquette: Top Ten Dining Tips - $29/Student (Live) Communications for Business Professionals - $39/Student (Live) Effective Time Management - $49/Student (Live) Etiquette for the Workplace - $39/Student (Live) Facebook 101 for Business - $49/Student (Live) Harassment Prevention Training for Employees/Non-Managers - $25/Student (Live) Harassment Prevention Training for Managers & Supervisors - $40/Student (Live) How to Set Up a Harassment Prevention Program - $995/Student (Live) Managing Conflict - $49/Student (Live) FINANCE AND ACCOUNTING CERTIFICATES Accounting Fundamentals - $182/Student (Live) 1. Basic Accounting Principles and Framework 2. The Accounting Equation and Financial Statements 3. The Accounting Cycle and Accrual Accounting 4. Accounting Transactions and Books of Account 5. Trial Balance & Adjusting Entries 6. The Income Statement 7. The Balance Sheet 8. The Cash Flow Statement 9. Accounting for Companies' Stock Transactions and Dividends Plus 3 case studies and a final exam* 9

Finance and Accounting Essentials for Non-financial Professionals- $210/Student (Live) 1. Principles of Accounting and Finance for Non-financial Professionals 2. Cash Flow Management Essentials for Non-financial Professionals 3. The Time Value of Money and Investment Decisions for Non-financial Professionals 4. The Essentials of Budgeting for Non financial Professionals 5. Financial Statements for Non-financial Professionals 6. Analyzing Financial Statements for Non-financial Professionals Plus 2 case studies and 7 business simulations* Capital Budget Essentials - $70/Student (October 2013) 1. Capital Budgeting: The Capital Budgeting Process 2. Capital Budgeting: Net Present Value and Internal Rate of Return 3. Capital Budgeting: Discounted Payback Period and Profitability Index 4. Capital Budgeting: Capital Allocation Plus final exam* Budgeting Essentials - $70/Student (Live) 1. Organizational Budgeting Activities and the Master Budget 2. Planning and Preparing an Operating Budget 3. Preparing Operating Budgets and the Cash Budget 4. Capital Budgeting: Capital Allocation Plus final exam* Auditing Essentials - $98/Student (September 2013) 1. Introduction to Auditing 2. Auditing for Internal Control and Risk Assessment 3. Auditing the Revenue Cycle 4. Auditing for Cash and Inventories Plus a case study, business simulation and final exam* 10

Thinking Like a CFO - $56/Student (November 2013) 1. Thinking like a CFO: Mindset and Financial Priorities 2. Thinking Like a CFO: Making Financial Decisions 3. Thinking Like a CFO: Preparing and Presenting a Business Case 4. Thinking like a CFO: Managing Risk HUMAN RESOURCES (HR) CERTIFICATES Essentials of Interviewing and Hiring - $154/Student (Live) 1. Essentials of Interviewing and Hiring: Screening Applicants for Interviewing 2. Essentials of Interviewing and Hiring: Preparing to Interview 3. Essentials of Interviewing and Hiring: Conducting an Effective Interview 4. Essentials of Interviewing and Hiring: Behavioral Interview Techniques 5. Essentials of Interviewing and Hiring: Selecting the Right Candidate Plus 2 case studies and 4 simulations* Recruiting and Retention Strategies - $154/Student (Live) 1. Recruiting Talent 2. Retaining Your Talent Pool 3. Creating a High-Retention Organizational Culture Simulation Plus 3 case studies and 6 business simulations* 11

Talent Management Essentials - $84/Student (November 2013) 1. Talent Management: Basics 2. Talent Management: Planning 3. Talent Management: Acquiring Talent 4. Talent Management: Developing and Engaging Talent 5. Talent Management: Retaining Talent Plus 1 business simulation* The Role of HR as a Business Partner - $56/Student (November 2013) 1. HR as Business Partner: From Cost Center to Strategic Partner 2. HR as Business Partner: Linking HR Functions with Organizational Goals 3. HR as Business Partner: Managing Talent for Organizational Success 4. HR as Business Partner: Using Metrics and Designing Strategic Initiatives Organizational Behavior - $70/Student (November 2013) 1. Fundamentals of Organizational Behavior for the Individual 2. Fundamentals of Organizations Groups 3. Understanding Organizational Power and Politics 4. Organizational Structure and Employee Behavior 5. Organizational Behavior: Dynamics of a Positive Organizational Culture Effective Succession Planning - $70/Student (October 2013) 1. Initiating Succession Planning 2. Effective Succession Planning: Determining a Talent Pool for Key Positions 3. Implementing and Assessing a Succession Planning Program Plus 1 case study and 1 business simulation* Managing Your Career - $84/Student (November 2013) 1. Managing Your Career: Creating a Plan 2. Managing Your Career: Getting on the Right Track 3. Managing Your Career: Professional Networking Essentials 4. Managing Your Career: You and Your Boss 5. Managing Your Career: Leveraging the Performance Appraisal Plus 1 case study and 4 business simulations* 12

Generating Creative & Innovative Ideas - $84Student (November 2013) 1. Generating Creative and Innovative Ideas: Enhancing Your Creativity 2. Generating Creative and Innovative Ideas: Maximizing Team Creativity 3. Generating Creative and Innovative Ideas: Verifying and Building on Ideas Plus 1 case study and 2 business simulations* Diversity on the Job - $98/Student (November 2013) 1. Diversity on the Job: The Importance of Diversity and the Changing Workplace 2. Diversity on the Job: Diversity and You Plus 3 case studies and 2 business simulations* Living and Working Abroad in the United States - $56/Student (November 2013) 1. American Work Culture and Values 2. Key Aspects of the American Work Environment 3. Communicating Successfully in the American Workplace 4. Succeeding in the American Workplace The Fundamentals of Globalization - $98/Student (October 2013) 1. The Fundamentals of Globalization: The Global Context 2. The Fundamentals of Globalization: Analyzing the Global Environment 3. The Fundamentals of Globalization: Strategies for Globalization 4. The Fundamentals of Globalization: Managing in a Global Environment Plus 2 case studies and 1 business simulation* HRCI: Professional in Human Resources (PHR ) - $280/Student (December 2013) 1. Human Resources Core Knowledge: Skills, Concepts, and Tools 2. Human Resources Core Knowledge: Functions and Activities 3. Business Management and Strategy: The HR Function and Business Environment 4. Business Management and Strategy: HR and the Strategic Planning Process 5. Business Management and Strategy: HR Functions and Roles 6. Workforce Planning and Employment: Employment Legislation 7. Workforce Planning and Employment: Recruitment Strategies 8. Workforce Planning and Employment: Sourcing and Selecting Candidates 13

9. Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies 10. Human Resource Development: Regulations and Organizational Development 11. Human Resource Development: Employee Training 12. Human Resource Development: Performance Appraisal and Talent Management 13. Compensation and Benefits: Regulations, Strategies, and Needs Assessment 14. Compensation and Benefits: Managing Policies, Programs, and Activities 15. Compensation and Benefits: Organizational Responsibilities 16. Employee and Labor Relations: Employment Regulations and Organizational Programs 17. Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution 18. Employee and Labor Relations: Unions and Collective Bargaining 19. Risk Management: Organizational Risk and Safety and Health Legislation 20. Risk Management: Workplace Safety, Security, and Privacy HRCI: Strategic Human Resource Management (SPHR ) - $308/Student (December 2013) 1. Human Resources Core Knowledge: Skills, Concepts, and Tools 2. Human Resources Core Knowledge: Functions and Activities 3. Business Management and Strategy: The HR Function and Business Environment 4. Business Management and Strategy: HR and the Strategic Planning Process 5. Business Management and Strategy: HR Functions and Roles 6. Workforce Planning and Employment: Employment Legislation 7. Workforce Planning and Employment: Recruitment Strategies 8. Workforce Planning and Employment: Sourcing and Selecting Candidates 9. Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies 10. Human Resource Development: Regulations and Organizational Development 11. Human Resource Development: Employee Training 12. Human Resource Development: Performance Appraisal and Talent Management 13. Compensation and Benefits: Regulations, Strategies, and Needs Assessment 14. Compensation and Benefits: Managing Policies, Programs, and Activities 15. Compensation and Benefits: Organizational Responsibilities 16. Employee and Labor Relations: Employment Regulations and Organizational Programs 17. Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution 18. Employee and Labor Relations: Unions and Collective Bargaining 19. Risk Management: Organizational Risk and Safety and Health Legislation 14

20. Risk Management: Workplace Safety, Security, and Privacy 21. Strategic HR for SPHR Exam Candidates Part I 22. Strategic HR for SPHR Exam Candidates Part II LEADERSHIP CERTIFICATES Leadership Essentials - $126/Student (September 2013) 1. Leadership Essentials: Motivating Employees 2. Leadership Essentials: Communicating Vision 3. Leadership Essentials: Building Your Influence as a Leader 4. Leadership Essentials: Leading with Emotional Intelligence 5. Leadership Essentials: Leading Business Execution 6. Leadership Essentials: Leading Innovation 7. Leadership Essentials: Leading Change 8. Leadership Essentials: Creating Your Own Leadership Development Plan 9. Motivating Employees and Leading Change Simulation Business Execution - $98/Student (Live) 1. Business Execution: Understanding the Fundamentals 2. Business Execution: Crafting a Business Strategy that Executes 3. Business Execution: Linking Strategy to People and Operations 4. Business Execution: Monitoring and Evaluating Initiatives Plus 3 case studies* Essential Mentoring Techniques - $56/Student (December 2013) 1. Essential Mentoring Techniques: Mentoring Fundamentals 2. Essential Mentoring Techniques: Designing and Initiating Mentoring Programs 3. Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships 4. Essential Mentoring Techniques: Evaluating and Ending the Mentoring Relationship 15

Workforce Generations - $84/Student (October 2013) 1. Managing Workforce Generations: Introduction to Cross-generational Employees 2. Managing Workforce Generations: Working with a Multigenerational Team 3. Managing Workforce Generations: Working with the 21st-century Generation Mix Plus 3 case studies* Emotional Intelligence Essentials - $84/Student (December 2013) 1. What is Emotional Intelligence? 2. Improving Your Emotional Intelligence Skills: Self-awareness and Self-management 3. Using Emotional Intelligence on the Job Plus 2 business simulations and a final exam* Leading Teams - $224/Student (December 2013) 1. Leading Teams: Launching a Successful Team 2. Leading Teams: Establishing Goals, Roles, and Guidelines 3. Leading Teams: Developing the Team and its Culture 4. Leading Teams: Building Trust and Commitment 5. Leading Teams: Fostering Effective Communication and Collaboration 6. Leading Teams: Motivating and Optimizing Performance 7. Leading Teams: Dealing with Conflict 8. Leading Teams: Managing Virtual Teams Plus 4 case studies and 4 business simulations* Anger Management Essentials - $42/Student (September 2013) 1. Anger Management Essentials: Understanding Anger 2. Anger Management Essentials: Managing and Controlling Anger Plus business simulation* Employee Engagement - $42Student (October 2013) 1. The Benefits and Challenges of Engaging Employees 2. Maintaining an Engaging Organization Plus business simulation* 16

Communicate with Diplomacy and Tact - $42/Student (October 2013) 1. The Impact of Situation and Style When Communicating with Diplomacy and Tact 2. Strategies for Communicating with Tact and Diplomacy 3. Delivering a Difficult Message with Diplomacy and Tact Making Cross-Functional Teams Work - $84/Student (November 2013) 1. Cross-Functional Team Fundamentals 2. Key Strategies for Managing Cross-Functional Teams 3. Managing Internal Dynamics in a Cross-Functional Team Plus 3 case studies Delegation Essentials - $70/Student (October 2013) 1. Delegation Essentials: An Introduction to Delegating 2. Delegation Essentials: The Delegation Process 3. Delegation Essentials: Overcoming Delegation Problems Plus 1 case study and 1 business simulation* Implementing Sustainable Green Business Strategies - $42/Student (Live) 1. Introduction to Green Business and Sustainability 2. Green Business: Planning Sustainability Strategies 3. Green Business: Implementing Sustainability Strategies Communicating Effectively with the "C" Level - $42/Student (October 2013) 1. Preparing to Communicate Effectively at the "C" Level 2. Techniques for Communicating Effectively with Senior Executives 3. Plus 1 case study* Managing Experts - $56/Student (December 2013) 1. Meeting the Needs of Your Experts 2. Overcoming Challenges When Managing Experts Plus 1 case study and 1 business simulation* Customer Focus - $70/Student (Live) 1. Identifying and Managing Customer Expectations 2. Creating and Sustaining a Customer-focused Organization 3. Customer-focused Interaction Plus 1 case study and 1 business simulation* 17

The Fundamentals of Globalization - $98/Student (October 2013) 1. The Fundamentals of Globalization: The Global Context 2. The Fundamentals of Globalization: Analyzing the Global Environment 3. The Fundamentals of Globalization: Strategies for Globalization 4. The Fundamentals of Globalization: Managing in a Global Environment 5. Plus 2 case studies and 1 business simulation* Setting and Managing Organizational Priorities - $70/Student (October 2013) 1. Setting and Managing Priorities within the Organization: Mission and Goals 2. Setting and Managing Priorities within the Organization: Deciphering Priorities 3. Setting and Managing Priorities within the Organization: Motivation 4. Setting and Managing Priorities within the Organization: Communication Plus 1 case study* Developing a Culture of Learning - $56/Student (February 2014) 1. Fundamentals of Organizational Learning 2. Establishing the Conditions for a Learning Culture 3. Developing Learning Practices 4. Evaluating and Sustaining Organizational Learning Basic Presentation Skills - $56/Student (Live) 1. Planning Presentations 2. Creating a Presentation 3. Delivering a presentation Plus 1 case study* Constructive Feedback and Criticism - $84/Student (October 2013) 1. Giving Feedback 2. Giving Constructive Criticism 3. Receiving Feedback and Criticism Plus 1 case study and 2 business simulations* Business Coaching Essentials - $84/Student (October 2013) 1. Business Coaching: Getting Ready to Coach 2. Business Coaching: Conducting Coaching Sessions 18

3. Business Coaching: Building the Coaching Relationship 4. Business Coaching: Using Different Coaching Styles Plus 1 case study and 1 business simulation* Fundamentals of Cross Cultural Communication - $70/Student (October 2013) 1. Culture and Its Effect on Communication 2. Communicating Across Cultures 3. Improving Communication in Cross-cultural Relationships Plus 1 case study and I business simulation* Critical Thinking Essentials - $28/Student (Live) 1. Critical Thinking Essentials: What Is Critical Thinking? 2. Critical Thinking Essentials: Applying Critical Thinking Skills Plus 1 case study* The Voice of Leadership - $56/Student (November 2013) 1. Voice of Leadership: Inspirational Leadership 2. The Voice of Leadership: Self-Assessment and Motivation 3. The Voice of Leadership: Effective Leadership Communication 4. The Voice of Leadership: The Power of Leadership Messaging Business Law Essentials - $42/Student (November 2013) 1. Business Law Basic Concepts 2. Business Law and Ethics 3. Business Law and the Manager's Responsibilities Managing During Difficult Times - $42/Student (Live) 1. Communicating during Difficult Times 2. Managing Resources during Difficult Times 3. Managing Attitudes during Difficult Times 19

Effective Succession Planning - $70/Student (October 2013) 1. Initiating Succession Planning 2. Effective Succession Planning: Determining a Talent Pool for Key Positions 3. Implementing and Assessing a Succession Planning Program Plus 1 case study and 1 business simulation* Developing Strategic Thinking Acumen - $98/Student (February 2014) 1. Developing the Capacity to Think Strategically 2. Developing the Strategic Thinking Skill of Seeing the Big Picture 3. Using Strategic Thinking Skills Plus 2 case studies and 2 business simulations* Risk Management - $56/Student (September 2013) 1. Risk Management: Identifying Risk 2. Risk Management: Assessing Risk 3. Risk Management: Dealing with Risk Plus final exam* MANAGEMENT CERTIFICATES Management Essentials - $140/Student (September 2013) 1. Management Essentials: Directing Others 2. Management Essentials: Delegating 3. Management Essentials: Developing Your Direct Reports 4. Management Essentials: Confronting Difficult Employee Behavior 5. Management Essentials: Managing a Diverse Team 6. Management Essentials: Treating Your Direct Reports Fairly 7. Management Essentials: Caring about Your Direct Reports 8. Plus 2 case studies and 1 business simulation* 20

Delegation Essentials - 70/Student (October 2013) 1. Delegation Essentials: An Introduction to Delegating 2. Delegation Essentials: The Delegation Process 3. Delegation Essentials: Overcoming Delegation Problems 4. Plus 1 case study and 1 business simulation* Essentials of Interviewing and Hiring - $154/Student (Live) 1. Essentials of Interviewing and Hiring: Screening Applicants for Interviewing 2. Essentials of Interviewing and Hiring: Preparing to Interview 3. Essentials of Interviewing and Hiring: Conducting an Effective Interview 4. Essentials of Interviewing and Hiring: Behavioral Interview Techniques 5. Essentials of Interviewing and Hiring: Selecting the Right Candidate Plus 2 case studies and 4 simulations* First Time Manager Essentials - $70/Student (October 2013) 1. First Time Manager: Understanding a Manager's Role 2. First Time Manager: Challenges 3. First Time Manager: Meeting Expectations Plus 2 business simulations* Workforce Generations - $84/Student (October 2013) 1. Managing Workforce Generations: Introduction to Cross-generational Employees 2. Managing Workforce Generations: Working with Multigenerational Employees 3. Managing Workforce Generations: Working with the 21st-century Generation Mix Plus 3 case studies* Building and Maintaining Trust - $56/Student (November 2013) 1. Building Trust 2. Rebuilding Trust Plus 1 case study and 1 business simulation* 21

The Fundamentals of Globalization - $98/Student (October 2013) 1. The Fundamentals of Globalization: The Global Context 2. The Fundamentals of Globalization: Analyzing the Global Environment 3. The Fundamentals of Globalization: Strategies for Globalization 4. The Fundamentals of Globalization: Managing in a Global Environment Plus 2 case studies and 1 business simulation* Running Effective Business Meetings - $84/Student (September 2013) 1. Preparing for Effective Business Meetings 2. Managing Effective Business Meetings 3. Dealing with Common Meeting Problems Plus 1 case study and 2 business simulations* Budgeting Essentials - $70/Student (Live) 1. Organizational Budgeting Activities and the Master Budget 2. Planning and Preparing an Operating Budget 3. Preparing Operating Budgets and the Cash Budget 4. Capital Budgeting: Capital Allocation Plus final exam* Difficult Conversations - $42/Student (September 2013) 1. Preparing for a Difficult Conversation 2. Having a Difficult Conversation 3. Handling Difficult Conversations Effectively Business Planning Essentials - $42/Student (October 2013) 1. Business Planning Essentials: Preparing a Business Plan 2. Business Planning Essentials: Performing Key Analyses 3. Business Planning Essentials: Preparing for Implementation 22

Performance Management - $42/Student (Live) 1. Planning for Performance 2. Monitoring and Improving Performance 3. Reviewing and Rewarding Performance Managing Problem Performance - $84/Student (October 2013) 1. Recognizing and Diagnosing Problem Performance 2. Steps for Turning Around a Performance Problem 3. Progressive Discipline to Correct Problem Performance 4. Preventing Problem Performance Plus 1 case study and 1 business simulation* Essential Mentoring Techniques - $42/Student (December 2013) 1. Essential Mentoring Techniques: Mentoring Fundamentals 2. Essential Mentoring Techniques: Designing and Initiating Mentoring Programs 3. Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships Business Coaching Essentials - $84/Student (October 2013) 1. Business Coaching: Getting Ready to Coach 2. Business Coaching: Conducting Coaching Sessions 3. Business Coaching: Building the Coaching Relationship 4. Business Coaching: Using Different Coaching Styles Plus 1 case study and 1 business simulation* Essentials for Managing Technical Professionals - $42/Student (December 2013) 1. Transitioning from Technical Professional to Management 2. Strategies for Transitioning to Technical Management 3. Managing Technical Professionals Managing Experts - $56/Student (December 2013) 1. Meeting the Needs of Your Experts 2. Overcoming Challenges When Managing Experts Plus 1 case study and 1 business simulation* 23

Making Cross-Functional Teams Work - $84/Student (November 2013) 1. Cross-Functional Team Fundamentals 2. Key Strategies for Managing Cross-Functional Teams 3. Managing Internal Dynamics in a Cross-Functional Team Plus 3 case studies* Managing During Difficult Times - $42/Student (Live) 1. Communicating during Difficult Times 2. Managing Resources during Difficult Times 3. Managing Attitudes during Difficult Times Business Execution - $98/Student (Live) 1. Business Execution: Understanding the Fundamentals 2. Business Execution: Crafting a Business Strategy that Executes 3. Business Execution: Linking Strategy to People and Operations 4. Business Execution: Monitoring and Evaluating Initiatives Plus 3 case studies* Effectively Managing Top Performers - $42/Student (November 2013) 1. Engaging Top Performers 2. Retaining Top Performers 3. Overcoming Challenges of Managing Top Performers Managing Organizational Change - $126/Student (September 2013) 1. Managing Change: Understanding Change 2. Managing Change: Building Positive Support for Change 3. Managing Change: Dealing with Resistance to Change 4. Managing Change: Sustaining Organizational Change Plus 4 case studies and 1 business simulation* Performance Appraisal Essentials - $70/Student (November 2013) 1. Performance Appraisal Essentials: Planning for Appraisals 2. Performance Appraisal Essentials: Conducting Traditional Appraisals 3. Performance Appraisal Essentials: 360-degree Appraisals Plus 1 case study and 1 business simulation* 24

Effective Succession Planning - $70/Student (October 2013) 4. Initiating Succession Planning 5. Effective Succession Planning: Determining a Talent Pool for Key Positions 6. Implementing and Assessing a Succession Planning Program Plus 1 case study and 1 business simulation* Essentials of Facilitating - $42/Student (November 2013) 1. Using Facilitation Skills as a Manager 2. Facilitating Collaborative Processes 3. Challenges of Facilitating Advanced Management Skills - $168/Student (October 2013) 1. Developing a High-Performance Organization 2. Cross-Functional Strategic Management 3. Managing for Rapid Change and Uncertainty 4. Managing High Performers 5. Managing New Managers 6. Managing Experienced Managers 7. Plus 1 case study and 5 business simulations* Certified Manager of Quality/Organizational Excellence - $154/Student (January 2014) 1. Leadership 2. Team Dynamics 3. Developing and Deploying Strategic Plans 4. Managerial Skills and Abilities 5. Communication Skills and Project Management 6. Quality Systems, Models, and Theories 7. Problem Solving and Process Management Tools 8. Measurement: Assessment and Metrics 9. Customer Focused Management 10. Supply Chain Management 11. Training and Development 25

Talent Management Essentials - $84/Student (November 2013) 1. Talent Management: Basics 2. Talent Management: Planning 3. Talent Management: Acquiring Talent 4. Talent Management: Developing and Engaging Talent 5. Talent Management: Retaining Talent Plus 1 business simulation* Anger Management Essentials - $42/Student (September 2013) 1. Anger Management Essentials: Understanding Anger 2. Anger Management Essentials: Managing and Controlling Anger Plus business simulation* Critical Thinking Essentials - $28/Student (Live) 1. Critical Thinking Essentials: What Is Critical Thinking? 2. Critical Thinking Essentials: Applying Critical Thinking Skills Plus 1 case study* Business Ethics $112/Student (November 2013) 1. Introduction to Workplace Ethics 2. Developing a Code of Ethical Conduct 3. Ethical Decision-making in the Workplace Plus 1 case study and 4 business simulations* Communicating Effectively with the "C" Level - $42/Student (October 2013) 1. Preparing to Communicate Effectively at the "C" Level 2. Techniques for Communicating Effectively with Senior Executives 3. Plus 1 case study* Organizational Behavior - $70/Student (November 2013) 1. Fundamentals of Organizational Behavior for the Individual 2. Fundamentals of Organizations Groups 3. Understanding Organizational Power and Politics 4. Organizational Structure and Employee Behavior 5. Organizational Behavior: Dynamics of a Positive Organizational Culture 26

Customer Focus - $70/Student (Live) 1. Identifying and Managing Customer Expectations 2. Creating and Sustaining a Customer-focused Organization 3. Customer-focused Interaction Plus 1 case study and 1 business simulation* Business Law Essentials - $42/Student (November 2013) 1. Business Law Basic Concepts 2. Business Law and Ethics 3. Business Law and the Manager's Responsibilities Dismissing an Employee - $42/Student (December 2013) 1. Preparing to Dismiss an Employee 2. Managing the Dismissal of an Employee Plus 1 case study* Purchasing and Vendor Management Essentials - $56/Student (October 2013) 1. Fundamentals of Purchasing and Vendor Management 2. Purchasing: Sources of Supply 3. Selecting Suppliers and Administering Contracts 4. Evaluating Supplier Performance and Managing Supplier Relationships MICROSOFT OFFICE CERTIFICATES Microsoft Office 2010: Beginning Word - $126/Student (Live) 1. Getting Started with Word 2010 2. Formatting and Working with Text in Word 2010 3. Organizing and Arranging Text in Word 2010 4. Moving Around in Word 2010 5. Structuring Word 2010 Documents 6. Reviewing Documents in Word 2010 7. Saving, Sharing, and Printing in Word 2010 8. Customizing the Behavior and Appearance of Word 2010 9. Drawing and Inserting Graphics in Word 2010 27

Microsoft Office 2010: Beginning Excel - $154/Student (Live) 1. Getting Started with Excel 2010 2. Applying Basic Data Formatting in Excel 2010 3. Moving and Getting Around in Excel 2010 4. Moving Data and Modifying Worksheets in Excel 2010 5. Saving, Sending, and Printing Excel 2010 Workbooks 6. Using Conditional Formatting, Tables, and Sparklines in Excel 2010 7. Reviewing and Protecting Content in Excel 2010 8. Using Basic Formulas in Excel 2010 9. Using Basic Functions with Excel 2010 10. Inserting Basic Charts in Excel 2010 11. Adding Visuals, Themes, and Styles to Excel Workbooks Microsoft Office 2010: Beginning Outlook - $70/Student (September 2013) 1. Getting Started with Outlook 2010 2. Managing Conversations and Organizing E-mail in Outlook 2010 3. Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 4. Using the Calendar for Appointments, Events, and Meetings in Outlook 2010 5. Managing Meetings and Customizing the Calendar in Outlook 2010 6. Outlook 2010 Social Connector and Messaging 7. Working with Contacts in Outlook 2010 8. Using the Tasks, Notes, and Journal Features in Outlook 2010 9. MS Office 2010: Beginning Outlook - Practice Lab I Microsoft Office 2010: Beginning and Advanced PowerPoint - $84/Student (September 2013) 1. Getting Started with PowerPoint 2010 2. Visually Enhancing PowerPoint 2010 Presentations 3. Adding Images to Presentations in PowerPoint 2010 4. Using Multimedia and Animations in PowerPoint 2010 5. Using Advanced Slide Show Tools in PowerPoint 2010 6. Collaborating and Sharing Presentations in PowerPoint 2010 28

Microsoft Office 2010: Advanced Word - $98/Student (September 2013) 1. Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010 2. Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010 3. Forms, Fields, and Mail Merge in Word 2010 4. Managing, Inspecting, and Recovering Word 2010 Documents 5. Creating and Formatting Tables in Word 2010 6. Manipulating Tables in Word 2010 7. Embedding Charts and Tables into Word 2010 Microsoft Office 2010: Advanced Excel - $112/Student (September 2013) 1. Customizing Visual Elements in Excel 2010 2. Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010 3. Organizing Data and Objects in Excel 2010 4. Verifying Excel 2010 Date and Formulas 5. Automating Excel Tasks using Macros 6. Analyzing Data with What-if Analysis 7. PivotTables and Pivot Charts in Excel 2010 8. PivotTable Filters, Calculations, and Power Pivot Microsoft Office 2010: Advanced Outlook - $98/Student (September 2013) 1. Formatting E-mail and Configuring Message Options in Outlook 2010 2. Customizing Outlook 2010 and Managing Accounts 3. Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010 4. Working with File Transfer and Folders, Searching, and RSS Feeds Outlook 2010 5. Data Files, Archiving, and Send/Receive Groups in Outlook 2010 6. Implementing Security with Outlook 2010 7. Accessing Exchange Remotely and Using Forms in Outlook 2010 29

JAVA, HTML5, PROGRAMMING CERTIFICATES Creating Applications with Java SE 7: Fundamentals - $70/Student (December 2013) 1. Java SE7 Fundamentals: Introduction to Java 2. Java SE7 Fundamentals: Variables, Operators, and Objects 3. Java SE7 Fundamentals: Decision Constructs, Arrays, and Loops 4. Java SE7 Fundamentals: Overloading, Validation, and Object-Oriented Concepts 5. Java SE7 Fundamentals: Handling Errors and Deploying Applications Software Programming Fundamentals - $42/Student (September 2013) 1. Getting Started with Software Programming 2. Introduction to Software Program Design 3. Software Program Control Flow Fundamentals Working with HTML5 and CSS3 - $42/Student (December 2013) 1. Introduction to HTML5 and CSS3 2. Working with Forms, the Canvas and Media in HTML5 3. Advanced HTML5 CUSTOMER SERVICE CERTIFICATES Customer Service Representative, Professionalism - $42/Student (Live) 1. The Customer Service Representative (CSR) 2. Support Center Services and Work Environment 3. Team and Customer Relationships Customer Service Representative, Skills - $42/Student (Live) 1. Customer Interactions 2. Communication Skills 3. Conflict, Stress, and Time Management 30

Customer Service Representative, Process - $56/Student (Live) 1. Customer Service Processes and Procedures 2. Quality in a Support Center 3. Support Center Tools, Technologies and Metrics 4. Dealing with Irrational Customers and Escalating Complaints Customer Service Fundamentals - $112/Student (September 2013) 1. Customer Service Fundamentals: Building Rapport in Customer Relationships 2. Customer Service in the Field 3. Customer Service over the Phone 4. Internal Customer Service 5. Customer Service Confrontation and Conflict 6. Shaping the Direction of Customer Service in Your Organization 7. Aligning Performance to Key Indicators 8. The Angry Caller: What s Your Plan? Customer Focus - $70/Student (Live) 1. Identifying and Managing Customer Expectations 2. Creating and Sustaining a Customer-focused Organization 3. Customer-focused Interaction 4. Listening to your Customers 5. Developing Your Customer Focus Customer Advocacy - $42/Student (November 2013) 1. Customer Advocacy: Communicating to Build Trusting Customer Relationships 2. Customer Advocacy: Enhancing the Customer Experience 3. Customer Advocacy: Supporting Customer Advocacy 31

BUSINESS COMMUNICATION CERTIFICATES Communication Basics - $98/Student (January 2014) 1. Business Writing: Know Your Readers and Your Purpose 2. Business Writing: How to Write Clearly and Concisely 3. Business Writing: Editing and Proofreading 4. Using E-mail and Instant Messaging Effectively 5. Addressing and Redistributing E-mail 6. Managing Your E-mail 7. Essential Skills for Professional Telephone Calls Listening Essentials - $84/Student (September 2013) 1. The Basics of Listening 2. Improving Your Listening Skill 3. Plus 6 more modules Interpersonal Communication - $140/Student (October 2013) 1. Communicating with Confidence 2. Targeting Your Message 3. Listening Essentials 4. Communicating Assertively 5. Being Approachable Plus 1 case study, 2 business simulations, and a final exam* Basic Presentation Skills - $56/Student (Live) 1. Planning Presentations 2. Creating a Presentation 3. Delivering a presentation Plus 1 case study* 32

Communicating with Diplomacy and Tact - $42/Student (October 2013) 1. The Impact of Situation and Style When Communicating with Diplomacy and Tact 2. Strategies for Communicating with Tact and Diplomacy 3. Delivering a Difficult Message with Diplomacy and Tact Business Writing Basics - $42/Student (Live) 1. Know Your Readers and Your Purpose 2. How to Write Clearly and Concisely 3. Editing and Proofreading Email Essentials - $56/Student (November 2013) 1. Using E-mail and Instant Messaging Effectively 2. Addressing and Redistributing E-mail 3. Managing Your E-mail With final exam SALES CERTIFICATES Essential Selling Skills - $140/Student (September 2013) 1. Essential Selling Skills: Mastering Cold Calling 2. Essential Selling Skills: Qualifying Sales Prospects 3. Essential Selling Skills: Closing the Sale Plus 4 case studies and 3 simulations* Sales Foundations - $252/Student (September 2013) 1. Introduction to Sales 2. Strategic Sales Planning 3. Preparing for Successful Sales 4. Developing Strong Customer Relationships 5. Working within the Sales Culture of Your Organization 6. Developing a Customer-focused Sales Approach Plus 8 case studies and 4 business simulations* 33

Negotiation Skills for Sales Professionals - $42/Student (October 2013) 1. Negotiation Skills for Sales Professionals: Preparing to Negotiate 2. Negotiation Skills for Sales Professionals: Value Exchange 3. Negotiation Skills for Sales Professionals: Reaching Agreement Solution Selling - $98/Student (September 2013) 1. Solution Selling: Mastering the Essentials 2. Solution Selling: Meeting an Active Need 3. Solution Selling: Creating New Opportunities Plus 2 case studies and 2 business simulations* Competitive Marketing Strategies - $42/Student (November 2013) 1. Competitive Marketing Strategies: Conducting an Internal Analysis 2. Competitive Marketing Strategies: Analyzing Competitors 3. Competitive Marketing Strategies: Selecting and Implementing Strategies 34