4 Questions For Phone System Resellers To Ask A VoIP Provider

4 Questions For Phone System Resellers To Ask A VoIP Provider

Weeding Out The Vendors And Finding That Perfect Partner As a reseller in the telephony industry, you need to make sure you re offering the most efficient and most innovative telephony solutions to your clients. That means taking time to research business VoIP providers, narrowing down the pool and determining the best one to partner with. How do you make sure you re partnering with the best business VoIP provider? How do you guarantee your customers are getting the most cutting-edge virtual phone software and custom-designed VoIP services? During your search, ask prospective VoIP providers the following questions to make sure you choose the best provider with the best solutions for your customers. 1 Will you be serving my business as a vendor, or as a partner? To provide the right features and services, your VoIP provider must have intimate knowledge of your business. This means getting to know your team and company culture, assessing everyday business operations and understanding your customers specific needs. You are not looking for a run-of-the-mill vendor. You re looking for a consultative, collaborative partner. How do you weed out the vendors from the partners? Look for a VoIP provider who provides comprehensive support, accessibility and communication to both your company and your clients.

A partner performs a detailed assessment of your clients companies, allowing them to come up with the best-fit phone-system and VoIP solutions. A partner does not pack up and leave after phone system installation. On the contrary, a partner supports your team with proper training and high-level understanding of the products and services they re offering your clients. A partner completes detailed follow-up inspections to ensure both you and your clients are completely satisfied with the services provided for the long run. 2 Will you satisfy my clients diverse needs? Today s business phone systems are adaptable to a wide range of industries and specialties, and an even wider range of needs and preferences. Make sure your VoIP phone system partner offers services and functionalities that capitalize on VoIP s innovative versatility. Consider the following types of telephony clients. Do they sound like your customers? High-performing receptionists and call centers need functions like busy lamp field (BLF), backup or primary auto attendant functionality with multiple extensions and customized on-hold options. Additionally, extremely flexible call routing to your VoIP phones or even to your mobile devices, dynamic reporting, call monitoring, call recording and CRM integration are essential for the modern call center. Virtual teams require robust follow-me functionality with call screening, singlenumber dial in and multiple extensions. The follow-me service immediately connects a caller to the virtual team member regardless of his or her location. Employees choose how and when they want to be reached by callers, customizing the callrouting chain amongst mobile, office and home lines.

It also goes without saying that these mobile workers need virtual voicemail capabilities (voicemail-to-text translation) and for all telephony services you offer to be intuitive and web friendly. This gives them the flexibility to work from any geographic location, whether from home, across country lines or on the road. Small businesses, especially those in marketing and sales, need quick, extremely flexible, and specialized call routing, virtual voicemail and electronic faxing (faxing-to-email conversion). Plus, mobilizing the business phone system to a larger office must be simple and seamless with no additional fees. Small businesses must be able to expand and upgrade their system with cost-efficient ease. Today s on-the-go realtors demand followme calling: This way, the realtor makes a connection while the prospect is likely still looking at the property when interest is highest. It s all about efficiency and up-to-date awareness for realtors, so their phone systems must include voicemail notifications, electronic faxing, interactive-voice response and information-only messaging. Telephony services for those in professional fields, like doctors, lawyers and accountants, should include call recording and robust mobile-friendly features, like follow-me calling, hosted VoIP and other cloud-based phone system services. 3 Do you consider telephony innovation to be a core component of your company s mission? Your VoIP partner should be constantly updating products and features, as well as doing everything they can to completely customize your service. The phone-system industry is moving fast, so your telephony partner better be able to keep up.

4 What are your pricing plans and benefit options? Look for a flexible pricing plan rather than one that is rigid and does not consider the needs of the customer and reseller. We know that our service must be profitable to the reseller while being cost effective for the customer. We do not subscribe to a one-size fits all pricing strategy. Your provider should also offer the following reseller benefits: Referral credits to help reduce your monthly service fee. No commission limitations, not by amount, quota or time. SIP Trunking solutions. Agent status for higher-level features, deals and commissions, as well as special promotional benefits for your company. To learn about the rewarding benefits and comprehensive programs we offer our resellers at ConnectMeVoice only some of which are mentioned above head to our reseller page. Interested in a rewarding reseller relationship with ConnectMeVoice? Call 800-743-1208 [ext. 3] or click here to send an online request. Our telephony experts are ready to get the conversation started with your business.