Ecommerce Setup Wizard Site Setup Wizards ecommerce Setup Wizard Before you begin this wizard you must first set up your ecommerce gateway This wizard will require information that is provided to you by your gateway provider, and therefore you must complete their application process before beginning this wizard. This wizard will not setup your payment gateway, but rather enters into the web site the information necessary for the web site to communicate with the gateway. Internet4associations supports two gateways: PayPal PayFlo and Authorize.net. You need not set up both gateways, choose only one. If you need to setup a new gateway, contact details for each gateway are: Paypal PayFlo Registration, https://registration.paypal.com/welcomepage.do?producttype=c2&country=us 1-888-847-2747 Authorize.Net, http://www.authorize.net/ 1-866-437-0476 These gateways are the pipe that communicates with your local merchant account, and, with the credit card issuer. They work to validate the card, and then to transfer the funds to your bank account. Their communications are secure, and neither you nor internet4associations stores the credit card number, protecting you from credit card theft and the consequent liabilities. Loss of customer credit card information can expose you to significant penalties and fines from the issuing companies, from the various states in which you have done business, and civil action from the cardholders themselves. According to the terms and conditions of your master services agreement with internet4associations, you may not accept credit cards unless you use one of these two approved payment gateways. Further you are prohibited from storing credit card information on internet4association s servers. Once you have completed the application process with the gateway provider, select that provider by clicking on the appropriate icon. You may return to this wizard, at any time, after your ecommerce is completed, to edit/change any of these settings. ecommerce Wizard Page 1 pf 7
PayPal PayFlo Pro Configuration (if you selected Authorize.net skip this section and go to Authorize.net configuration) Transmission Type: When deferred processing is selected, you will not receive payment automatically for transactions placed through the web site. Instead, PayPal Payflow only places a 'hold' on the user s account for the amount. Staff will need to separately go to the PayPal Payflow Manager web site and manually approve each transaction in order for you to receive payment. This option is used primarily by merchants who must delay processing of the payment until an item is shipped. However associations may also wish to use it if they want to control the batches of transactions as they hit their bank account. Ordinarily, transactions processed through the web site on a given day do NOT necessarily credit the association s bank account together on a subsequent day. This can result in difficulties reconciling web site receipts with credits to the bank. By batching the transactions some associations simplify the reconciliation because this forces which individual transactions are included in each batch as it is credited to their bank account. When send instantly is selected, payment through to your bank account is processed immediately and no further action is required. This is the default option because it lessens the chance that you may forget to approve a transaction and subsequently not receive the payment. Payflo Partner: This is usually 'Verisign'. Unless you are sure it is something different, do not change this setting Username and password: This may be the Merchant Login you created when establishing your account with PayPal, or, it may be a separate login specifically created by you through the PayPal administration interface for processing transactions. The second option allows you to separate the login for administration of your Verisign web site from the login used to handle transactions. Live / Test Mode: Initially when you are working on a new web site, it is useful to have your credit card transactions operate in test mode. While in test mode you must use specific test card numbers, you cannot use real card numbers, nor can you process real transactions. Do NOT forget to switch to Live prior to going live with your web site. CSC: This option is commonly known as CSC or Card Security Code. Electing yes to this option will require users to include this code with their purchase. This is the 3-digit code that appears on the back of Visa and MasterCard, or the 4-digit code ecommerce Wizard Page 2 pf 7
on the face of American Express. It is important to understand that not all merchant accounts will support this, so you should check with your bank and/or PayPal Payflow before enabling this. If your unsure, we recommend you leave this disabled. Payflo Pro Duplicate Suppression: When enabled duplicate suppression will prevent the same credit card number from being processed multiple times within a 120 second timeframe. This is useful as a backup to protect users from clicking on a submit button too many times and is also useful to protect against fraud. AVS: AVS or Address Verification Service when enabled will verify address information (address and zip) entered with the credit card. Some merchants do not support this feature. Confirmation: Upon entering your information, and selecting next the wizard will perform a real-time verification with Payflo Pro. This will confirm the log on settings you entered, and that you have an active valid account with Payflo Pro. If everything is correct, you will receive a confirmation: Your Credit card Account was successfully verified. Your website is now configured to use PayFlow Pro. If either you entries are incorrect, or your account is not set up with Payflo Pro, you will receive a failure message: Please verify your account information, a transaction run as a test has failed. The server responded with : 'User authentication failed' Click Here to return to the previous page and correct your entries. You must successfully confirm your account with Payflo Pro to complete the wizard. Without confirmation you will not be able to process ecommerce transactions. You should skip the Authorize.net Configuration and proceed to Payment Type Configuration ecommerce Wizard Page 3 pf 7
Authorize.net Configuration Transmission Type: When deferred processing is selected, you will not receive payment automatically for transactions placed through the web site. Instead, Authorize.net only places a 'hold' on the user s account for the amount. Staff will need to separately go to the Authorize.net Manager web site and manually approve each transaction in order for you to receive payment. This option is used primarily by merchants who must delay processing of the payment until an item is shipped. However associations may also wish to use it if they want to control the batches of transactions as they hit their bank account. Ordinarily, transactions processed through the web site on a given day do NOT necessarily credit the association s bank account together on a subsequent day. This can result in difficulties reconciling web site receipts with credits to the bank. By batching the transactions some associations simplify the reconciliation because this forces which individual transactions are included in each batch as it is credited to their bank account. When send instantly is selected, payment through to your bank account is processed immediately and no further action is required. This is the default option because it lessens the chance that you may forget to approve a transaction and subsequently not receive the payment. Logn ID and Transaction Key: These should have been provided to you when you set up your account with Authorize.net Authorize Live / Test Mode: Initially when you are working on a new web site, it is useful to have your credit card transactions operate in test mode. While in test mode you must use specific test card numbers, you cannot use real card numbers, nor can you process real transactions. Do NOT forget to switch to Live prior to going live with your web site. CSC: This option is commonly known as CSC or Card Security Code. Electing yes to this option will require users to include this code with their purchase. This is the 3-digit code that appears on the back of Visa and MasterCard, or the 4-digit code on the face of American Express. It is important to understand that not all merchant accounts will support this, so you should check with your bank and/or Authorize.net before enabling this. If your unsure, we recommend you leave this disabled. Duplicate Suppression: When enabled duplicate suppression will prevent the same credit card number from being processed multiple times within a 120 second timeframe. This is ecommerce Wizard Page 4 pf 7
useful as a backup to protect users from clicking on a submit button too many times and is also useful to protect against fraud. AVS: AVS or Address Verification Service when enabled will verify address information (address and zip) entered with the credit card. Some merchants do not support this feature. Confirmation: Upon entering your information, and selecting next the wizard will perform a real-time verification with Payflo Pro. This will confirm the log on settings you entered, and that you have an active valid account with Payflo Pro. If everything is correct, you will receive a confirmation: Your Credit card Account was successfully verified. Your website is now configured to use PayFlow Pro. If either you entries are incorrect, or your account is not set up with Payflo Pro, you will receive a failure message: Please verify your account information, a transaction run as a test has failed. The server responded with : 'User authentication failed' Click Here to return to the previous page and correct your entries. You must successfully confirm your account with Authorize.Net to complete the wizard. Without confirmation you will not be able to process ecommerce transactions. ecommerce Wizard Page 5 pf 7
Payment Types: The next step is to identify what payment types you will accept. Note this is not only for the web site, but also within your office. You may have more than one of any given type. The descriptions you assign will determine what the user sees as his option. You will be presented with a screen that has the default payment types already configured: There are three types; Cash, PO and Credit. At least one Cash and one PO type are required. Cash: Remember the software handles receipts in the office as well as through the website. This payment type is available only to staff, and is primarily for check receipts through the office. You may create more than one cash type; for example check, currency, ach but you must have one. You may delete the default cash type, only after you have created another. PO: PO short for Purchase Order is where the user indicates he wishes to be invoiced and will make payment later (typically by check). This is not uncommon for associations with organizational members; companies, institutions, etc, who require an invoice that can be approved, and will be paid later. The system will automatically generate an invoice under these circumstances. Again you may have more than one of these, but you must have one. So, if you prefer to have your members see invoice me, rather then PO as their option, you must first create a new payment type invoice me as a PO type, and then you can delete the existing default. While the system requires that you include PO s as a payment type, you do NOT have to offer it to your membership. So if you don t want to allow members this option, you do not need to. Credit: By default American Express, MasterCard and Visa are included, but you may delete any of these, or add others. ecommerce Wizard Page 6 pf 7
Add Payment Type: This allows you to add to or remove from the list of available credit cards, or create multiple, or alternative descriptions for the PO and Cash types. - Payment Type: The first step is to select a payment type. Your options would be: o Cash. Which would include all types of cash receipts; check, currency, even ACH. o PO. Which means the system will generate an invoice to the member/customer and capture it in accounts receivable for them to pay later, presumably by check. o Credit. You Visa/Mastercard, Amex and Discover options. - GL Account: Once you have selected a Payment Type, the GL Account option is available. You must select a general ledger account to correspond to the type you are creating. This option will be sensitive to your payment type selection. So, if the payment type is cash, then only cash g/l accounts will appear. If the selection is PO, it will be accounts receivable. And if the selection is credit, it will again be bank accounts. You must select the appropriate gl account. If you do not have one already established, you may add an account using the add account link. - Description: You must enter a description. This is what will appear to the user; i.e. you can label a PO type invoice me, and that description will appear to the user. Similarly you can create a cash option; currency and that will appear to your staff (remember that this payment type is a staff-only payment type). Some organizations prefer to distinguish currency receipts from check receipts. - Type of Card: This option is only active for credit payment types and lists the available credit cards. ecommerce Wizard Page 7 pf 7