Credit Card Advantage 7.0 User Guide

Transcription

1 Credit Card Advantage 7.0 User Guide 2002 Nodus Technologies - All Rights Reserved

2 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 2 Table of Contents TABLE OF CONTENTS...2 PREFACE...7 Introduction...7 Product Features...7 Terms Used in this Guide...8 How it All Works...10 PART I: INSTALLATION AND UPGRADE...11 New Installation...11 Checking Requirements Running the CCA*.exe To execute the CCA*.exe: Including New Code To include new code: Attaching the Registration Window To attach the Registration form: Running Installation Routines To run installation routines: Entering Product Registration Key To enter Product Registration Key: Entering Connector Registration Keys To enter Connector Registration keys: Upgrade Instructions...15 Running the CCA*.exe To execute the CCA*.exe: PART II: GENERAL ETRANSACTION INFORMATION...17 Transaction Types...17 Sale Book Ship Credit Force Force Local Void Settlement...20 PART III: CREDIT CARD ADVANTAGE WINDOWS...21 Credit Card Advantage Setup Window...21

3 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 3 Generic Setup ID Inside of Great Plains Generic Setup ID Through Connection Manager Generic Setup ID Advanced Setup ID Company Default Setup Window...27 To create a Default Company Setup: User CC Advantage Security Setup Window...28 To setup a User Security for CREDIT CARD ADVANTAGE: CC Advantage Book Duration Window...29 To setup a Book Duration for a credit card: Shortcut Keys Setup...30 To setup Shortcut Keys: etransaction Entry Window...31 Opening the etransaction Entry Window Creating a Great Plains Sales Document To create a Great Plains Sales Document: Fields in the etransaction window Processing Electronic Transactions To Process an Electronic Transaction: Handling Approved Transactions Handling Denied Transactions Dealing with Receipts CC Advantage Batch Verification Window...38 Creating Batch Transactions To create a Great Plains sales document: To create Batch Mode Transactions: To Process Credit Card Transactions - Batch Mode: Deleting a Credit Card Batch To Delete a Credit Card Transaction Batch: Handling Approved Batches Handling Denied Batches To resubmit denied batch mode transactions: Dealing with Reports Batch Transactions...42 To open the Batch Transactions window: To view more detailed information: To make changes to transaction information: Deleting a Credit Card Transaction from a Batch To Delete a Credit Card Transaction Batch: CCA Auto Batch...44 Setup to use Auto Batch Creating Batch Mode Transactions with Auto Batch To use Auto Batch feature: Authorized Transactions Window...45

4 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 4 Shipping Booked Transactions To ship from Authorized Transaction: Voiding Booked Transactions To void from Authorized Transaction: CC Advantage Denied Transactions...46 To Correct Denied Batch Transactions: CC Advantage Customer Inquiry...48 General Viewing for CC Advantage Customer Inquiry To View the CC ADVANTAGE Customer Inquiry window: Dealing with Reports To Print the Credit Card Transactions Report and Historical Transactions Report: Card Transaction Reports...49 To Generate Credit Card Transaction Reports: End of Day Procedure...51 To Preview Credit Card Activity before Settlement: To Print Historical Settlement Reports: To Print Daily Transactions Reports: CCA Expired Book Batches...53 Manually Extend To Manually Extend Expired Book Transactions: Renew Book Duration To renew an expired book batch: Delete Book Transaction To Delete an expired book batch: Handling Renewed Book Transactions Handling Denied Transactions CCA Expired Book Transactions window...57 To drill down on an expired book batch: Remove History...58 To Run Remove CCA History: Auto Reconciliation...58 To obtain an import file for Auto Reconciliation: To import a file for Auto Reconciliation: To reconcile a file: Expired Customer Cards...60 To update customer with expired cards: Credit Card Setup Window...61 To create or update a new credit card: Default Card Setup To enter default card information directly in Great Plains: PART IV: ADVANCED FEATURES...65 Fail on Address Mismatch...65

5 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 5 To Activate Fail on AVS: Fail on ZIP Mismatch...65 To Activate Fail on AVS: Entering More than One Credit Card for a Single Document...66 To enter multiple credit card payments for a single transaction: Multicurrency Transaction Processing...66 Automatically Renew Expired Book Transactions...67 To Setup Auto Renew Expired Book: Multiple Booking...67 To Set Up Multiple Booking: To Run Multiple Booking: Partial Shipping...69 To Set Up Partial Shipping: To Run Partial Shipping: Telephone Authorizations...71 Deleting and Voiding Dynamics/eEnterprise Sales Transactions...71 PART V: TASK SCHEDULER...72 Setup...72 Set Auto Batch Creation Time...73 Set Batch Processing Time...74 End of Day Scheduler Setup...74 APPENDIX A: TROUBLES HOOTING...76 APPENDIX B: FILES/TABLES CREATED BY CREDIT CARD ADVANTAGE...77 Data Files...77 In the Dynamics or System database: In each Company database: Other Files Installed Directory...78 APPENDIX C: CYBERSOURCE GATEWAY...79 CyberSource Gateway...79 Generating CyberSource Certificates To Generate Certificates for CyberSource: Testing To Test CREDIT CARD ADVANTAGE with CyberSource: Reconciling CyberSource with CREDIT CARD ADVANTAGE To Run CyberSource Daily Activity Reports: Transaction Type Names APPENDIX D: PAYMENTECH GATEWAY...82 Paymentech Gateway...82

6 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 6 To Test CREDIT CARD ADVANTAGE with Paymentech: Reconciling Paymentech with CREDIT CARD ADVANTAGE To Run Paymentech Reports: APPENDIX E: VERISIGN GATEWAY...85 Testing To Test CREDIT CARD ADVANTAGE with VeriSign: Reconciling VeriSign with CREDIT CARD ADVANTAGE To Run VeriSign Daily Activity Reports: Transaction Type Names APPENDIX F: TECHNICAL SUPPORT...88

7 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 7 PREFACE Introduction Nodus CREDIT CARD ADVANTAGE* allows users to enter electronic transactions directly into their Dynamics / eenterprise sales module and have those payments VERIFIED VIA THE WEB without leaving the Dynamics / eenterprise sales entry window. CREDIT CARD ADVANTAGE integrates with each of the main sale modules. Electronic transactions can be processed individually in real-time mode or saved to a batch for efficient bulk processing. CREDIT CARD ADVANTAGE allows for the use of multiple merchant identifiers within the same company, interfaced with multiple processor and payment gateways. With its web-based design processing transactions is fast, secure, and reliable. CREDIT CARD ADVANTAGE has a long list of features which are detailed in this User s Guide. *Patent Pending Product Features Nodus CREDIT CARD ADVANTAGE is designed to work seamlessly with Dynamics/eEnterprise. Features include: etransaction verification from all Dynamics/eEnterprise Sales data entry screens Real Time (on the fly) verification Batch mode verification Complete multi-user capability Supports numerous processors Works with multiple payment gateways Streamlines Sales Order Processing and Invoicing payment entry Ability to pre-reserve funds for guaranteed approval when shipping Web-based design eliminates modem problems Automated batch creation Fail on ZIP and Address features Supports Level 2 security Provides many useful reporting windows Supports multiple cards per customer

8 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 8 In addition to the built-in features above, CREDIT CARD ADVANTAGE has been designed to easily integrate with other accounting systems: POS systems, CRM systems and other custom integration. A Software Developer Kit is available for developers to build integrations from their clients system to CREDIT CARD ADVANTAGE. Developers: please contact Nodus for further details and a copy of the CREDIT CARD ADVANTAGE SDK. Terms Used in this Guide Various terms are used throughout the credit card industry. Often several different terms may have the same meaning. This section will define which terms we have chosen to use and what they mean. For additional terms please visit our online Glossary. Terms referring to specific transaction types are not covered in this section. For example, a Pre-Authorize transaction at one processor may be called a Book transaction by a different processor. Transaction Types terms are covered in their own section Transaction Types. Back Engine Payment Gateway Processing Engine Processor Accounting System Integration Payment Gateway Connector Electronic Transaction Referred to as Payment Gateway The software and / or service that transmit the e-transactions to the processor. CREDIT CARD ADVANTAGE sends transactions from the accounting software through the payment gateway. Examples of a payment gateway are VeriSign and Paylinx. A payment gateway is also referred to as a back-engine, gateway or processing engine. Referred to payment gateway The processor is also known as a network. The processor is a middle-man between the merchant and the customer s bank. The processor allows the merchant to connect to the approving bank (cardholder s bank) to check the validity of the card and the availability of the funds and sends a response through a payment gateway. The accounting system integration is the most visible piece of CREDIT CARD ADVANTAGE. The accounting system integration is where the e-transactions are entered. It is also the piece that writes the proper payments to the accounting data. AKA Back Office Support, Back Office Integration, UI ( User Interface ). The payment gateway connector is the part of CREDIT CARD ADVANTAGE that connects the accounting system integration to the payment gateway. AKA Com Component. (e-transaction). A transaction that is processed electronically. The transaction can be done using a credit card, an echeck, or an

9 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 9 ACH payment. Reference Credits Non-Referenced Credits A credit transaction that is issued with information from a previous transaction. To do this transaction would need a Transaction ID. A credit transaction that is issued without any previous transaction. To do this transactions would not need a Transaction ID.

10 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 10 How it All Works Below is a graphic representation of the transaction flow when using CREDIT CARD ADVANTAGE. The red dashed line represents the Request. The blue dotted line represents the Response. The green solid line represents Settlement. Nodus Accounting System Integration Nodus Payment Gateway Connector Payment Gateway (eg. VeriSign) Processor (eg. Nova) Customer s Bank Account Company s Bank Account

11 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 11 PART I: Installation and Upgrade New Installation There are several steps to installing CREDIT CARD ADVANTAGE. Each section below covers one of the steps detailed below. Checking Requirements Obtaining the CCA*.exe Running the CCA*.exe Including New Code Attaching the Registration Window Running Installation Routines Entering Accounting System Integration Key Entering Payment Gateway Connector Key(s) Checking Requirements Before installing CREDIT CARD ADVANTAGE make sure the system meets the minimum requireme nts: Operating System must be Windows 2000, Windows XP or Windows NT. The latest service pack of Dynamics / Enterprise must be installed. Workstation must have constant live connection to the Internet in order to process credit card transactions. The workstation must meet the minimum hardware requirements of the Dynamics / eenterprise system. Running the CCA*.exe To run the CCA*.exe administrative privileges are required on the environment. The install routines include the will do the following: Copy the cca*.cnk file to the Dynamics / eenterprise launch directory Install the User Guide and Release Notes to the Windows Start menu Install various.dlls and system files Install payment gateway software on the local drive Install payment gateway connector on the local drive To execute the CCA*.exe: 1. Double-click the CCA*.exe file. 2. Follow the instructions on-screen.

12 CREDIT CARD ADVANTAGE 7.0 USER GUIDE When asked where Dynamics / eenterprise is installed, change the default location to match the Launch directory of Great Plains. 4. Continue through the installation windows, following the instructions on screen until clicking the Finish button. 5. To complete the installation, reboot the computer when prompted. 6. After the computer is restarted, setup information can be entered from Start->Programs->Nodus Technologies->Credit Card Advantage Setup or information can be entered after Table Setup and Conversion has been run. Including New Code After running through the install for Credit Card Advantage new code will need to be included. This will convert the cnk file to a dic file. The dic file holds the information for the Credit Card Advantage windows to work. To include new code: 1. After completing the installation finishes, launch Dynamics / eenterprise. 2. When prompted, choose Yes to include new code. Attaching the Registration Window After purchasing CREDIT CARD ADVANTAGE, Nodus will give provide you an accounting system integration key. This number will activate the software for use with for a specified Registered Site ID. To preview CREDIT CARD ADVANTAGE before purchase, the software is fully functional, without a registration key, in The World On-Line, Inc. To use the product with an actual company data, the accounting system integration key must be entered.

13 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 13 NOTE: The keys in the picture above will not work on any another system. To attach the Registration form: 1. On the shortcuts menu bar, click Add. 2. Choose Other Window. 3. Click the + next Credit Card Advantage 4. Click the + next to 3 rd Party. 5. Select CC Advantage Registration. 6. Click the Add button. 7. Click the Done button. Running Installation Routines Running the installation routines consists of opening the CC Advantage Registration window and choosing the Table Setup and Conversion button. The installation routines will create tables and stored procedures and set permissions on those objects for those users running on an MS-SQL database. These procedures will also convert any existing data for users who are upgrading from a previous version. In addition, a procedure will be run that will automatically attach the CREDIT CARD ADVANTAGE Palette to the Sales Transaction palette.

14 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 14 To run installation routines: 1. From the Shortcuts bar, choose CC Advantage Registration. 2. Click Table Setup and Conversion. Clicking the Table Setup and Conversion button is necessary every time a new build is installed. This needs to be done once for each company. This should be done no matter which database is being used: Pervasive, Ctree, or MS-SQL. These procedures will handle all table setups, stored procedure creation, table and stored procedure permissions and data conversions. Entering Product Registration Key Only one key is necessary to activate CREDIT CARD ADVANTAGE with all the companies in a Great Plains accounting system. The Product Registration key need only be entered once per build. It can be entered from any installed workstation and from within any company. The key will activate the accounting system integration for all companies and workstations. To enter Product Registration Key: 1. From the Shortcuts bar, choose CC Advantage Registration. 2. If using temporary test keys, go to Options > Key Expiration Date to open the Registration Key Expiration Date window. Enter the key expiration date in the field provided. Click OK. 3. Enter the Nodus user count. Generally, this will be 0 or blank to reflect unlimited users. 4. Enter the Product Registration key. Entering Connector Registration Keys Each workstation requires an individual connector registration key. This key is specific to computer variables. You can generate connector registration keys by logging into the Nodus Key Generator at

15 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 15 or ing Nodus Support at Figure: Software Registration To enter Connector Registration keys: 1. On each installed workstation go to Start Programs Nodus Technologies Register Paymentech Connector or Register Verisign Connector. The Software Registration window will open. 2. Enter the Connector Registration key. 3. Click Unlock. 4. Repeat steps 1 3 for each installed workstation. Upgrade Instructions The steps to upgrading are similar to those of a new Install. After running the install you will need to include the new code, enter in the new product registration keys, and complete the installation procedures. Below are the steps that are different from those specified under the New Installation section. Running the CCA*.exe Running the CCA*.exe To run the CCA*.exe administrative privileges are required on the environment. The upgrade routines include the will do the following: Copy the new cca*.cnk file to the Dynamics / eenterprise launch directory

16 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 16 Update the User s Guide and Release Notes in the Windows Start menu Update various.dlls and system files Update payment gateway software on the local drive Update payment gateway connector on the local drive To execute the CCA*.exe: 1. Double-click the CCA*.exe file. 2. Click OK on the box telling you that you will be upgrading Credit Card Advantage. 3. Continue through the installation windows, following the instructions on screen until clicking the Finish button. 4. To complete the installation, reboot the computer when prompted. 5. After the computer is restarted, setup information can be entered from Start->Programs->Nodus Technologies->Credit Card Advantage Setup or information can be entered after Table Setup and Conversion has been run.

17 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 17 PART II: General etransaction Information Transaction Types This section explains each of the transaction types in CREDIT CARD ADVANTAGE. The steps for processing each of the transaction types are nearly identical. Slight variations are identified and explained in this section Please note: the various names of the transaction types vary by processor. A Sale may be called Capture by some processors. A Book may be a Pre-Authorize. There are other variations. The names chosen for CREDIT CARD ADVANTAGE are among the more common but are not universal. Though the names may vary, the processing details do not. Sale An approved Sale is an immediate charge to the customer s credit card or account; however, the charge will not show up until after settlement. If a Sale is saved to a batch, the charge will not occur until the batch is sent for approval. A Sale can only be reversed with a Void or a Credit. A Sale transaction does the same thing regardless of it being a credit card transaction, an echeck transaction, or an ACH transaction. Book When dealing with credit card transactions a Book is a reserve of a specified amount on the customer s credit card or account. A Book prevents the customer from using that portion of their credit / funds, but does not actually charge the card nor transfer any moneys. A Book is useful for companies that ship merchandise one or more days after receiving an order. By issuing a Book, a company reserves the necessary amount on the customer s card at the time of the order. This reserve assures an approved Ship transaction at the time the merchandise is eventually shipped. A Ship transaction is necessary to complete the Book. A Book can only be entered from the Sales Transaction Entry window. The number of days a Book will stay open is determined by each cardholder s issuing bank. The most common number is 7 to 10 days, but some banks may hold Books for as long as four weeks and little as 3 days. A book transaction cannot be reversed. Issuing a Void for a book transaction will not free up the money on the customer s credit card. To free up the money on a customer s card you would need to issue a ship and then void that shipped amount.

18 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 18 When dealing with echecks and ACH a Book is a query to see if the account number exists. This Book does not reserve funds on the customer s account. Ship A Ship can only be issued for a transaction that has been previously a Book. Under ordinary circumstances, a Ship is assured approval as long as the amount is equal to or less than the original Book amount and the Ship transaction is sent before the Book has expired. A Ship results in an immediate charge to the customer s credit card or account. If the Ship is for less than the original Book amount, the remainder of the original Book amount is released back to the customer s credit line or account. A ship transaction can be reversed by issuing a credit or void. NOTE: CyberSource and Paymentech Gateways do not allow Ship transactions with ship amounts greater than the Book amount. Credit A Credit is issued to transfer money from the company s account to the customer s account or credit card. There are two types of Credit transactions that you can issue: referenced credit and non-referenced credit. A referenced credit occurs when you remove the payment line, or delete a sales document. To create a non-referenced credit you need to create a brand new return document. Some payment gateways allow the reversal of a Credit by issuing a Void if that transaction has not yet settled. If the transaction has settled you will need to issue a sale to reverse the Credit.

19 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 19 Figure: etransaction Entry set to process a Credit transaction. Force A Force is used to enter already approved transactions. A Force is typically used for capturing a phone authorization. When entering a Force you will be required to enter the authorization code. Be sure the Dyn/eEnt Only option is unselected to perform this type of a Force. A force can be reversed by issuing a credit or a void. Force Local The Dyn/eEnt Only option is used with a Force when the transaction being entered has already settled or it is already in the records of your Payment Gateway. This can happen due to network failure or other system problem that prevents CREDIT CARD ADVANTAGE from properly receiving the response from the Payment Gateway. The Dyn/eEnt Only option enters the information into the Dynamics / eenterprise records, but nothing is sent out to the processor. Selecting the Dyn/eEnt Only option will create a Local Force.

20 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 20 Void A Void is issued for an unsettled approved transaction. When a Void is successfully issued, neither the Void nor the original transaction will appear on the customer s statement. A Void can only be issued against an unsettled transaction. When a Void is sent, if the original transaction has already been settled, the Void will be denied and a warning will be displayed. A settled Sale transaction must be reversed with a Credit. Settlement Settlement is the procedure that transfers money from one account to the other. A sale, force, credit and ship are the only transaction types that are settled. Credit Card Advantage does not run settlement at the same time as your payment gateway. This means that all of your transactions that reach your payment gateway will be settled. For instructions on simulating Settlement in Credit Card Advantage please see End of Day Procedure window.

21 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 21 PART III: Credit Card Advantage Windows Credit Card Advantage Setup Window In order to use CREDIT CARD ADVANTAGE you must create either a generic setup id or an advanced setup id. CREDIT CARD ADVANTAGE is designed to support multiple processors and payment gateways. Each Setup ID created through the Credit Card Advantage Setup window will designate the appropriate payment gateway, the payment type, and the Checkbook ID where payments will be deposited and other necessary connection information. The Setup ID is company specific; if creating a Setup ID in Company A only use that setup id in Company A. Generic Setup ID A generic setup id contains only the most basic information. Creating this type of id is all you need in order to be able to process transactions. If you are using a proxy server, have Paymentech as your processor and VeriSign as you gateway, or plan to process in a currency other than US, then you must create an Advanced Setup ID. In order to create an Advanced Setup ID you must first create a Generic Setup ID. Below is a table of all fields that are in the Generic Setup ID. There are two ways in creating a generic setup id: inside of Great Plains and through Connection Manager. Inside of Great Plains Generic Setup ID

22 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 22 Field Name Required / Optional Description / Use General Setup ID Required A unique identifier for to distinguish different setup options. Connector Required The name of the payment gateway to be used by a specific setup id. Processor Required The name of the processor to be used by a specific setup id. Payment Type Required Choose the type of card to be used by a specific setup id. Payment Types include ACH, Debit, Credit, and Electronic Check. Processing Server Name or IP Required This is the address information for the server to which the CC transaction will be sent.

23 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 23 Field Name Required / Optional Description / Use More information is located in the About Your Payment Gateway section. Port Required This is the connection information for the server to which the CC transaction will be sent. This information can be found in the About Your Payment Gateway section. Authentication User ID Required for VeriSign The Merchant Login to your VeriSign Payflow Pro/Link account. BIN Required for Paymentech Bank Identification Number. Merchant ID Required for CyberSource and Paymentech Set by CyberSource or Paymentech gateways. Partner ID Required for VeriSign If the VeriSign account was setup by Nodus Technologies then it is nodus. If the VeriSign account was setup by another vendor then contact that vendor to obtain the required information. Password Optional for CyberSource Required for VeriSign Set by CyberSource or VeriSign gateways. Terminal ID Required for Paymentech Used for the Paymentech Gateway. Great Plains Associated Checkbook Optional The Checkbook ID of the account where payments received with this ID will be deposited. Denied Batch Name Optional When batched CC transactions are processed, any denied transactions are moved to a separate batch. This field accepts the name of the batch that will hold denied batch transactions. Auto Settlement Time Optional This is the time when Credit Card Advantage, if Great Plains is open, will move everything from the open table to the history table. This move indicates that settlement has taken place. Through Connection Manager Generic Setup ID Credit Card Advantage Setup ID s can also be created or modified using the Connection Manager: from the Start -> Programs -> Nodus Technologies - > Transact Advantage Setup. Both windows will display the same generic setup information regardless of where they have been entered or modified. However, Advanced Options can only be set in Great Plains.

24 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 24 WARNING: Deleting Setup ids from this window will corrupt the database and cause Great Plains to crash. Setup IDs should always be deleted from the Credit Card Advantage Setup Window. NOTE: Modifications to the setup settings with Paymentech as the Connector will not take effect until the next time the Dynamics/eEnterprise application is run. After making modifications close the application and reopen it for changes to take affect. Advanced Setup ID An Advanced Setup ID maybe required for some users. Those users are as mentioned in the Generic Setup ID subsection. However, if you would

25 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 25 like different transaction setup information then you will need to create an Advanced Setup ID. Below are the additional fields that are part of the Advanced Setup ID. Field Name Required / Optional Description / Use Proxy Server Setup Proxy Name or IP Port User ID Password Optional Merchant Options Enter the necessary information to access the internet through the network. Merchant Service # Merchant Descriptor Required if using VeriSign gateway and Paymentech processor. Required if using VeriSign gateway and Paymentech The service number of the Paymentech Processor. The descriptor number for the processor.

26 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 26 Field Name Required / Optional Description / Use processor. Currency Code Optional Default is USD. This is the currency that you want to process e-transactions in. Make sure this is the same as the currency as your Great Plains functional currency. CREDIT CARD ADVANTAGE does not convert the amount that is being sent. Transaction Setup Add Freight to Document Add Miscellaneous to Document Auto Renew Expired Book Check Payment Terms at Sales Header Fail on Address Mismatch Optional Optional Optional Optional Optional Used with Book transactions only. The amount entered here will automatically be added to the document total as Freight when authorizing a Book transaction. This is an estimated amount. It can be adjusted when the Ship transaction is sent. Used with Book transactions only. The amount entered here will automatically be added to the document total as Miscellaneous charges when authorizing a Book transaction. This is an estimated amount. It can be adjusted when the Ship transaction is sent. If marked the expired book transactions will be automatically renewed in the background when the expired book transaction is opened in Sales Transaction Entry window or one of the following windows is opened: Batch Verification, End of Day, Expired Book Batches. If marked the payment terms will be checked at the Sales Header instead of the Customer Master. If marked transaction will be denied when address verification fails. Fail on Zip Mismatch Optional If marked transaction will be denied when zip verification fails. Multiple Booking Optional If marked each document will be allowed to have multiple book transactions verified. When processed in Batch Verification window, the ship amount will be equal to the book amount. If unmarked, the ship amount will be equal to the document amount when processed in Batch Verification window. Partial Shipping Optional If marked the partial shipping feature will be

27 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 27 Field Name Required / Optional Description / Use activated. This feature allows for part of book on the order / backorder to be transferred to an invoice and part to an order / backorder. The Multiple Book feature overwrites this feature. If both are marked you will be given those privileges of Multiple Book. Recurring Billing Optional If marked the transactions from Recurring Billing module will be transferred into Batch Verification window when Batch Verification window is opened. This feature should be marked only when Recurring Billing module is integrated with Dynamics/eEnterprise. Company Default Setup Window Each company setup for CREDIT CARD ADVANTAGE may have multiple Setup IDs. Each Setup ID can specify different processors, different merchant accounts and / or different transaction classes. The Company Default Setup ID allows a default setup ID for all users who are accessing specified company. Leaving the User Can Select Other Setup IDs box unmarked will restrict users to only the Setup ID chosen on the Company Default Setup ID window. In order to ma ke changes to this window you will need to be logged in as sa. To create a Default Company Setup: 1. Login to Great Plains as sa. 2. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 3. Open the Company Default Setup ID window: CC Advantage Setup Company Default Setup. 4. Use the look-up to select a Setup ID.

28 CREDIT CARD ADVANTAGE 7.0 USER GUIDE To restrict users to only the chosen Setup Id, leave the User Can Select Other Setup IDs box unmarked. The User Default CC Advantage Setup window can be used to allow specific users and user classes to override the company default Setup ID. User CC Advantage Security Setup Window The CC Advantage User Security Setup window allows the System Administrator (sa) to setup Security for Credit Card Advantage. The System Administrator can set a default Setup ID for any and all Users. Also, the System Administrator can setup up what types of transactions the user can process. The user will be able to create all types of transactions; however, the user will not be able to send these transactions to the payment gateway for verification. To setup a User Security for CREDIT CARD ADVANTAGE: 1. Login as sa. 2. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 3. Open the User CC Advantage Security Setup window: CC Advantage Setup User Security Setup.

29 CREDIT CARD ADVANTAGE 7.0 USER GUIDE Select the User or Class radio button. 5. Use the look-up to select a Setup ID. 6. To restrict users to only the chosen Setup ID, leave the User Can Select Other Setup IDs box unmarked. The User Default CC Advantage Setup window can be used to allow specific users and user classes to override the default Setup ID. 7. Uncheck any checkboxes to limit the type of transactions a User can process. CC Advantage Book Duration Window Book transactions reserve a specified amount of money on a customer s credit card. Because the dollar amount is already reserved against the customer credit card, an approval is virtually guaranteed when a follow-up ship transaction is sent to the processor. The number of days a book is kept open is determined by each cardholder s issuing bank. The most common is 7 to 10 days, but books may be held for as long as four weeks. The number entered here is the number of days CREDIT CARD ADVANTAGE will consider the book open. This may not exactly coincide with the number of days an individual book stays open. Each credit card may be associated with a book duration. To setup the book duration enter the number of days the book will remain open and an expired batch name. Leaving the number of days as 0 will turn off the expiration for book transactions by selected cards. After book transactions expire, they will be placed into batches under the Expired Book Batch Name.

30 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 30 NOTE: To get the correct number of days a credit card authorization remains open contact the credit card company. CC Advantage Book Duration window only lists those credit cards associated with the Checkbook ID in CCA Setup window. To setup a Book Duration for a credit card: 1. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 2. Open the CC Advantage Book Duration window: CC Advantage Setup Book Duration Setup. 3. Use the look-up button to select a credit card name. 4. Enter in the number of days to keep a book transaction open. 5. Enter a prefix for the expired book batch name or leave it as the default. Shortcut Keys Setup Instead of using the standard shortcuts that Credit Card Advantage uses, user s can set up their own shortcut keys. These keys are used to open the etransaction Entry window in a different format.

31 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 31 NOTE: Do not use a shortcut value for one that is already in Great Plains. To setup Shortcut Keys: 1. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 2. Open the Shortcut Keys Setup window: CC Advantage Setup Shortcut Keys Setup. 3. Enter in the keys that you want to use to as shortcuts. 4. Click Save to save changes. etransaction Entry Window The etransaction Entry window is where you will enter in the customer s information. You then have the ability to process the electronic transaction or save it to a batch. This section will go over the steps in creating and processing transactions in Credit Card Advantage. Opening the etransaction Entry Window There are two ways of opening the etransaction Entry window. The following table lists the different ways of opening the etransaction Entry window. The following table lists the various hot keys shortcuts built in to CREDIT CARD ADVANTAGE, the windows from which they are available and their function. Window How To Open Function Sales Transaction Entry Receivables Transaction Entry Cash Receipts Entry Invoicing Entry Sales Transaction Entry Control S From the Main Menu Bar click Extras -> Sales or Credit Transaction Control B From the Main Menu Bar click Extras -> Book Transaction Opens etransaction Entry window for a Sale or Credit transaction. You can change the Trx Type to process other types of transactions. Opens etransaction Entry window for a Book transaction. You can change the Trx Type to process other types of transactions.

32 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 32 Creating a Great Plains Sales Document CREDIT CARD ADVANTAGE integrates with each Dynamics/eEnterprise Sales module: Receivables Transaction Entry Cash Receipts Entry Invoice Entry Sales Transaction Entry By completing one of the sales modules you can bring up the etransaction Entry screen properly. Following are the general steps for creating a sales document in Great Plains. To create a Great Plains Sales Document: 1. Open the Great Plains Sales document. 2. Enter in the customer s information for the transaction. 3. If using a Receivables document then enter in the amount. If using an Invoice Entry or a Sales Transaction Entry document enter in the line items purchased. 4. From the receivables document, you can open the etransaction Entry window by tabbing out of the Amount field. From Sales Order Processing and Invoice Entry you will need to open it yourself. For steps on opening the etransaction Entry window refer to Opening the etranaction Entry Window. Fields in the etransaction window The following tables include the field name, the status, and the description. Each table is a section of the window. For example: if the field is responsible for the transaction information then it will show up in that table. Field Name Required / Optional / Read Only Description / Use Setup Information

33 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 33 Field Name Required / Optional / Read Only Description / Use Setup ID Required The Setup ID controls which processor will be used as well as the Merchant Number, Transaction Type (credit, ACH or check) and other default information for sending the transaction. The available fields on the window may change based on the Setup ID. Different Setup ID s can be used for different Merchant ID s, card classes or processors. For more information about the Setup ID, refer to Setup Window. Trx Type Required Choose the specific type for this one transaction. For more information about Transaction Types, see Transaction Types. Batch ID Read Only This field will be filled in based on the Batch ID on the main entry window for the document. If the credit card transaction is being saved to a batch, the attached sales document must also be saved to a batch. The Batch ID must be filled in on the main document entry window before the ETransaction Entry window is opened. Transaction Information ABA Required for echeck and ACH Account # Required for echeck and ACH The transit number for the bank. This information is part of the MICR line. The account number from the checking account being used. This information is contained in the MICR line of the check. Acct Type Optional Used for EFT transactions to indicate the type of account (savings or checking) the funds will be drawn from. Amount Required The amount that will be charged to the customer s card / account for this particular payment. The total document amount will default from the sales entry window. This may be edited to be only part of the total document amount. If this is a Book transaction and additional Freight and Miscellaneous amounts have been setup to be added to each Book transaction, the amount displayed in the ETransaction Entry window will include the additional amounts. For more information about setting up Book transaction defaults, refer to Setup Window. Card Name Required, for Credit Card transactions The name of the card, such as Visa, Amex, etc. This name will default based on the Credit Card ID on the Customer Maintenance Options window. For more information about setting up Card Names, refer to Credit Card Setup Window. Card No. Required, for Credit The account number from the card. This number will

34 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 34 Field Name Required / Optional / Read Only Card transactions Description / Use default based on the Credit Card Number on the Customer Maintenance Options window. Card Type Optional Examples include Corporate, Purchase, Private, and Government. Inclusion of type can facilitate processing of non-standard types. Check # Required for Check The check number being used by the customer CVV2 Optional A three or four digit code found on the rear of the card. This is an optional security feature. Transaction may still be approved with an incorrect CVV2 Drivers Lic Optional The check writer s driver s license or ID number. Exp. Date Required Enter the expiration date of the card being used. Orig ID Optional Used for a Void or Credit transaction. The ID of the original transaction. Issue Number Required only by specific Credit Cards Some credit cards require an issue number along with the Credit Card Number. This number needs to be written exactly as seen on the credit card. MICR Optional The special character MICR line from the bottom of the customer s check. Prenote Optional Indicate Yes if a pre-note should be sent before sending a real transaction. A pre-note is used to confirm the accuracy of the account information. This is used only if Card Class is ACH. SSN Optional The check writer s Social Security number. Start Date Optional For higher security level credit card processing a start date can be sent. Some credit cards have a start date written on the surface. Tax Amount Optional The portion of the document total that is tax. This amount will default from the main sales entry window. The amount may be edited to reflect partial payments. The tax amount will be included in the Amount field total. Auth Code Required, for Force transactions This field is used to enter the Authorization Code for transactions that have been approved prior to their entry in Dynamics / eenterprise. This may include telephone approvals. This field is only available for Force transactions. Customer Information Address1 Optional The first line of the billing address for the card. Based on the agreement with your credit card processor, the inclusion of this information may result in a lower

35 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 35 Field Name Required / Optional / Read Only Description / Use discount rate. Address2 Optional The second line of the billing address for the card. Based on the agreement with your credit card processor, the inclusion of this information may result in a lower discount rate. City Optional The city of the billing address for the card. Country Optional The Country of the billing address for the card. Optional Card holder s . First Name Required The card holder s first name from the card being used. Last Name Required The card holder s last name from the card being used. Middle Name Optional The cardholder s middle name from the card being used. Phone Optional Cardholder s phone number on file with the credit card issuer. Ship-From Zip Required depending processor on Default from main sales document. Can be changed. Ship-To Zip Required depending processor on Default from main sales document. Can be changed. State Optional The state of the billing address for the card. Zip Optional The zip of the billing address for the card. Based on the agreement with your credit card processor, the inclusion of this information may result in a lower discount rate. Optional Fields Description Optional Sending extra information for transactions. Description 1 4 Optional Sending extra information for transactions. Comments 1 3 Optional Sending extra information for transactions. Processing Electronic Transactions You can process transactions real time or in batch. When processing real time you submit a request to the gateway upon hitting the process or the ship button. When processing in batch mode you save the transactions and then submit them all at once. For more information on Batch processing refer to Batch Verification Window.

36 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 36 After creating the Great Plains Sales document you will be ready to process the electronic transaction. The procedure for processing electronic transactions is similar for all transaction types and payment methods. The real difference is the fields that need to be filled out. The required fields for the transaction type and payment method will have a star, *, next to them. The following steps for processing a transaction assumes that the Great Plains sales document has been created and the etransaction Entry window is already open. To Process an Electronic Transaction: 1. Under the Setup Section select the Setup ID that you want to use to process with. For information on the Setup ID refer to the Setup ID Window section. 2. Select the transaction type from the drop down list that you wish to perform. Note: Certain documents can only process certain types of transactions. 3. Enter in the transaction information. The Transaction table in the previous section lists all of the fields, whether they are required or not. For testing refer to the appendix for your gateway. The difference between a credit card transaction and an echeck/ach transaction is the information being sent to the processor. 4. Enter in or update any and all of the customer s billing information. 5. Enter in any comments or descriptions 6. For real time processing click on the Process button. To process in batch mode click on the Batch button. To ship a transaction refer to Authorized Transaction.

37 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 37 WARNING: CREDIT CARD ADVANTAGE does not support payment Terms Discounts. Payment Terms Discounts include a discount for early payment. The discount is not calculated until after a payment amount is entered. The Credit Card amount you enter needs to reflect what you will actually charge your Customer including deduction of any discounts. TIP: If you are using Receivables Management or Cash Receipts you can automatically open the etransaction Entry window by entering an amount in the Amount Received field and tabbing off the field. Handling Approved Transactions If the transaction is approved you will get a results dialog box that prints information about the transaction. By clicking ok you will dismiss the Results window. Depending on your settings you will be asked to print a receipt. For more information on receipts see the subsection Dealing with Receipts at the end of this section. Handling Denied Transactions It may happen that the response from processing a transaction is declined. When this happens you will see a message box that says, Card Denied. Seek Other Payment Method. Click ok on this message box and view the Results window. This window will have information about what has happened to the transaction. Dealing with Receipts Depending on your settings after a transaction comes back approved CREDIT CARD ADVANTAGE will ask you if you want to print a receipt. The receipt will display different information depending on which window the document was created in. If you want to print receipts at a later time you can do so by revisiting the etransaction Entry window. To navigate to this window simply go to CC

38 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 38 Advantage Customer Inquiry and bring up the transaction. Doubling clicking on the transaction will bring up the etransaction window. From the window click on the printer icon in the upper right corner and select the destination to print to. You can also open the etransaction window by going to Receivables Transaction Entry and/or Cash Receipt window. Then use one of the methods to open the etransaction Entry window detailed earlier in this section. CC Advantage Batch Verification Window Alternatively to Real Time processing, unprocessed credit card transactions may be saved in a batch. When credit card transactions are saved in a batch, all transactions in the batch are sent for verification at once. No verification is done at the time the transactions were entered. When using batch mode, all credit card transactions in the batch must be approved before the batch can be posted. Once the batch is sent for approval, denied transactions are removed from the batch and placed into their own separate denied batch. (See CREDIT CARD ADVANTAGE Setup for information about the name of the denied transaction batch.) Moving the denied transactions allows the rest of the batch to post.

39 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 39 NOTE: You cannot post Dynamics/eEnterprise Sales documents that are associated with credit card transactions until the credit card transaction have been approved or removed. You cannot post Sales batches that include credit card transactions until the batch has been processed from the CC ADVANTAGE Batch Verification window. Creating Batch Transactions In order to perform batch mode processing you will need to create batch transactions. The steps to create a batch mode transaction are similar to those of creating a real time transaction. First you create a Great Plains sales document and then you create the CREDIT CARD ADVANTAGE batch transaction. To create a Great Plains sales document: 1. Open the Great Plains Sales document. 2. Enter in your customer s information. 3. Enter in a Batch ID. 4. If using a Receivables document then enter in the amount. If using an Invoice Entry or a Sales Transaction Entry document enter in the line items. 5. From the receivables document, you can open the etransaction Entry window by tabbing out of the Amount field. From Sales Order Processing and Invoice Entry you will need to open the etransaction Entry window yourself. For steps on opening the etransaction Entry window refer to the etranaction Entry Window section. To create Batch Mode Transactions: 1. After opening the etransaction entry window enter the credit card information. For more information on the fields see the tables in the etransaction Entry window.

40 CREDIT CARD ADVANTAGE 7.0 USER GUIDE Once complete filling out the window click on the Batch button and then click on the OK button. 3. Save the sales document just created. 4. To add more transactions to a batch keep the batch ID on the sales document the same. Complete the sales document and create the batch mode transaction. To Process Credit Card Transactions - Batch Mode: 1. Open the CC Advantage Batch Verification window: Transactions Sales CC Advantage Batch Verify. 2. In the Status field mark the Available checkbox next to the batch you would like to send for verification. You may select multiple batches simultaneously. 3. Use the Transaction button to see what transactions are listed in the batches selected. Please see Batch Transactions window for more information. When done viewing close the Batch Transactions window. 4. To process the batch, choose Process. The status of each transaction as it processes will be displayed in the Status section of the CC Advantage Batch Verification window. The total number of approved and denied transactions will be shown in the Transaction section of the window. 5. Print the Batch Records Processed and Batch Record Denied reports, if desired. Deleting a Credit Card Batch If you need to delete a batch, you can easily do so by clicking the Delete button on the CC Advantage Batch Verification window. Deleting a batch of credit card transactions will not delete the Great Plains sales batch; it will only delete the information in Credit Card Advantage. You cannot delete a batch that was created through the receivables sales modules.

41 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 41 To Delete a Credit Card Transaction Batch: 1. Open the CC Advantage Batch Verification window: Sales Transactions CC Advantage Batch Verify. 2. Mark the batch or batches you wish to delete. 3. Choose the Delete button. Handling Approved Batches After processing a batch you will end up with at most two batches; one for those transactions that were approved and another for those that were denied. If there are book transactions in that batch it will remain in the Batch Verification window. You will be allowed to post this batch, however, if there are book transactions or unprocessed transactions in that batch you will not be allowed to post. Handling Denied Batches If you have denied transactions they will show up in a denied batch. The name will be a prefix set in the CC Advantage Setup window followed by the date. When you have a denied batch, you should try reprocessing them to see if some of the transactions will go through. You can call up the customer to make sure the card number is correct. If the card number is not correct then fix it and reprocess the card. To correct the credit card number go back to the document and bring up the etransaction Entry window. Enter in the correct card number and click on batch and then click ok. To resubmit denied batch mode transactions: 1. Mark the batch that was denied. 2. Click on the Process button. Dealing with Reports You can print three different types of reports from batch verify. All reports break transactions into the originating sales module, and the batch name. The first report is a list of transactions that you have

42 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 42 selected to process. The other two reports can only be printed after a batch is sent for processing. One of the reports are a listing of all approved transaction the other lists those that were denied. Batch Transactions The Batch Transactions window is accessible only through the Batch Verification window. This window lists all of the transactions that are in the batches that were selected in the Batch Verification window. You can drill down to the document to make changes or you can view information from the etransaction Entry window. To open the Batch Transactions window: 1. Go to the CC Advantage Batch Verification window. 2. Mark the batches you would like to view transactions for. 3. Click on the Transactions Button.

43 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 43 To view more detailed information: 1. Go to the Batch Transactions window. 2. Either double click on the line or highlight the line and click select. This will bring up the etransaction Entry window filled in. To make changes to transaction information: 1. Go to the Batch Transaction window. 2. Highlight the transaction you want to make changes on. 3. Click on the hyperlink word Document Number. 4. From the document go to the etransaction Entry window. Make any necessary changes and click on batch then click ok. Then save and close the document. Deleting a Credit Card Transaction from a Batch If you need to delete a transaction from a batch, you can easily do so by clicking the Delete button on the CC Advantage Batch Transaction window. Deleting a credit card transaction from a batch will only remove the credit card information; it will not delete the Great Plains sales document. You cannot delete transactions that were created through the receivables sales modules. To Delete a Credit Card Transaction Batch: 1. Open the CC Advantage Batch Verification window: Sales Transactions CC Advantage Batch Verify. 2. Mark the batch or batches you wish to delete. 3. Choose the Delete button.

44 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 44 CCA Auto Batch The Auto Batch Feature allows you to create batch mode transactions automatically. To open the CCA Auto Batch feature you need to have Batch Verification open. You can run a similar feature through the Nodus Task Scheduler. Setup to use Auto Batch In order to use the auto batch feature you must perform some additional Great Plains setup. In order to create batch mode transactions the customers in your database must be setup with default credit card information. The default credit card information is to be set in the Customer Maintenance window. Also a Great Plains sales document needs to be created and saved in an open batch. Creating Batch Mode Transactions with Auto Batch Once you are setup to use Auto Batch you can begin using the Auto Batch feature to create batch mode transactions. To use Auto Batch feature: 1. Open the CC Advantage Batch Verification window. 2. Click on the Auto Batch button.

45 CREDIT CARD ADVANTAGE 7.0 USER GUIDE Select the name of the Sales Module you used to create the Great Plains documents. 4. Enter in the Batch name or look it up using the lookup window. 5. Pick whether you want transactions to be sale or book. This choice is only available when transactions are created through the Sales Transaction Entry window. 6. Click on the Create Batch Trx button. 7. Click OK on the message box that pops up. 8. Repeat steps 3 7 for any other batches. 9. Close the Auto Batch window. 10. In Batch Verify click on redisplay. Authorized Transactions Window The Authorized Transactions window allows you to ship and void transactions that were booked through Credit Card Advantage. This window lists all the book transactions that were done on a particular document. When performing an action to the book transaction you would need to choose the book transaction from the list and then click on the action. Shipping Booked Transactions When you are ready to ship a particular book transaction you can come to this window and process the ship. To do the ship on a book transaction the document must be an invoice. To ship from Authorized Transaction: 1. Go to the invoice that needs to be shipped.

46 CREDIT CARD ADVANTAGE 7.0 USER GUIDE Change the type to Ship transaction in the drop down field. 3. Select the book transaction from the list. 4. Fix the amount in the Amount to Ship field to ship the correct amount. 5. Click on the Ship button. Voiding Booked Transactions If you need to void a book transaction from a particular sales document then you can do so from this window. The document can be an order or an invoice to perform the void. To void from Authorized Transaction: 1. Go to the sales document that needs to be shipped. 2. Select the book transaction from the list. 3. Click on the void button. CC Advantage Denied Transactions The Denied Transaction window can be used to view any denied transaction done through CREDIT CARD ADVANTAGE. Each transaction may be zoomed to individually where corrections may be made. This window is for reporting purposes only.

47 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 47 To Correct Denied Batch Transactions: 1. Open the CC Advantage Denied Transactions window: Transaction Sales CC Advantage Denied Transactions. 2. Highlight the transaction you would like to correct and choose Select. 3. The Dynamics / eenterprise transaction entry window will open with the selected transaction. Use Control-S to open the etransaction Entry window to make any necessary corrections. 4. Process the transaction in real-time or re-save the transaction for batch mode processing. 5. Return to the CC ADVANTAGE Denied Transaction window and re-select the transaction. 6. If the transaction has been re-saved to a batch, process the credit card batch as normal. Please see CC Advantage Batch Verification Window section. If the transaction was successfully processed you can

48 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 48 click the Clear One button to remove that line from the window. CC Advantage Customer Inquiry The CC Advantage Customer Inquiry window allows you to view processed transaction waiting to settle and settled transactions. The details of each transaction can be zoomed to from this window. Two reports may also be generated from this window: Credit Card Transaction Report and Historical Transactions Report. General Viewing for CC Advantage Customer Inquiry You can easily pull up information about a customer, a document, a credit card number, or transaction ID. To change the view types go to the bottom of the window near the video scroll buttons. Click on the drop down list on the left and choose one of the following options. To View the CC ADVANTAGE Customer Inquiry window: 1. Go to Transactions Sales CC ADVANTAGE Customer Inquiry. 2. In the Customer ID field enter the Customer ID whose records you would like to view. You can choose to view by different methods. To select a different method to view CREDIT CARD ADVANTAGE transaction records go to the bottom of the window and choose one of the Lookup options. Then enter in the specified information in the appropriate field at the top. 3. To zoom to a detailed individual inquiry window for an individual document, highlight the document you wish to view and choose the underlined Document Number prompt. 4. To see the credit card processing information for an individual document, double click the document you wish to view.

49 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 49 Dealing with Reports The reports that are printed from Customer Inquiry will list all transactions in the table, and then it will give you the total amounts for each type of transaction that have been attached to that customer. To Print the Credit Card Transactions Report and Historical Transactions Report: 1. Enter a customer ID. 2. From the CC ADVANTAGE Customer Inquiry window choose the printer icon. 3. Choose Credit Card Transactions Report or Historical Transactions Report. Card Transaction Reports CREDIT CARD ADVANTAGE offers very flexible credit cards transaction reporting. The Card Transaction Reports window allows the user to generate a list of credit card transactions entered in CREDIT CARD ADVANTAGE. The window lists several versions of the Card Transaction Report. These main report selections affect the primary sort order of the report: Card Transactions by User Card Transactions by Date Card Transactions by Card Card Transactions by Card Number Card Transactions by Amount Card Transactions by Contact Card Transactions by Query Expired Book Transactions by Date Ship Transactions by Date Booked Transactions by Date

50 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 50 After choosing the sort order, the Card Transaction Report can be restricted along one or more of several ranges. These ranges can be used individually or in combination with each other to create a wide variety of reports: Date Credit Card Customer ID Card Number Amount Card Holder To Generate Credit Card Transaction Reports: 1. Open the Card Transaction Reports window: Transaction Sales CC ADVANTAGE Reports. 2. From the Report Type drop-down choose the sort order for the report.

51 CREDIT CARD ADVANTAGE 7.0 USER GUIDE Enter one or more range restrictions in the fields provided or accept the defaults. 4. Choose Create. End of Day Procedure The Payment Gateway performs settlement with the Processor automatically. CREDIT CARD ADVANTAGE also performs its own end of day procedure. The end of day process is activated by opening the End of Day window. The process settles transactions based on the Auto Settlement Time entered on the CREDIT CARD ADVANTAGE Setup window for each Setup ID. The End of Day Procedure window also allows you to preview each Setup ID s credit card activity for the day, to print historical settlement reports and daily transaction reports. The card daily activity and settlement reports may be used to reconcile credit card activity recorded in CREDIT CARD ADVANTAGE with that recorded by the Payment Gateway. For information about obtaining reports from the Payment Gateway, see the appendix dealing with your gateway.

52 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 52 To Preview Credit Card Activity before Settlement: 1. Open the End of Day Procedure window: Transactions Sales CC Advantage End of Day Procedure. 2. Choose a Setup ID from the drop-down list. 3. Choose Preview to preview the transactions waiting to be settled. 4. Choose the End-of-Day Transaction Preview from Printer icon reports menu to print a preview report.

53 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 53 NOTE: Book, Void, Denied, and Voided transactions will not be listed in both the preview reports and the settlement reports. These transactions will not settle or transfer money from the bank. However, the Daily Transaction Reports will list all transactions entered in one day regardless of their types. To Print Historical Settlement Reports: 1. Open the End of Day Procedure window: Transactions Sales CC Advantage End of Day Procedure. 2. Choose a Setup ID from the drop-down list. 3. Use the Look-up button next to the Last Settlement Date field to choose the Settlement for the report. 4. Choose the Settlement Transactions from Printer icon reports menu to print a preview report. To Print Daily Transactions Reports: 1. Open the End of Day Procedure window: Transactions Sales CC Advantage End of Day Procedure. 2. Choose a Setup ID from the drop-down list. 3. If you want to print Daily Transactions report for the current day, click Preview button and then choose the Daily Transactions from Printer icon reports menu. 4. If you want to print Daily Transactions report for a historical date, use the Look-up button next to the Last Settlement Date field to choose the Settlement with the desired date and then choose the Daily Transactions from Printer icon reports menu. CCA Expired Book Batches CREDIT CARD ADVANTAGE helps in monitoring book transactions. If you created a setup where the book transaction does not automatically get renewed then the

54 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 54 expired book transactions will show up in the CCA Expired Book Batches window. From this window you can view transactions in a batch, manually extend the book duration, renew the book duration, or delete the expired book transaction. Manually Extend Expired book transactions can be manually extended by modifying the book expiration date associated with each book transaction. This procedure is useful when there is a discrepancy between the expiration status of the local records and that of the bank records. To Manually Extend Expired Book Transactions: 1. Open the CCA Expired Book Batches window: Transactions Sales CC Advantage Expired Book Batches. 2. Use the Transactions button to see what transactions are listed in the batches selected. 3. To see details of a given transaction on the Transaction screen, select the transaction and double

55 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 55 click it. This will show you the ETransaction Entry screen for that transaction. 4. Make sure to close the Transactions screen before processing. 5. Mark the batches you want to extend. 6. To extend the batch, choose Manually Extend. 7. Click Yes in the dialog, which asks Are you sure you want to manually extend this batch?. 8. Enter the number of days you want to extend the expired batch and click OK. 9. Print the Expired Book Trx Processed report, if desired. Renew Book Duration When you renew an expired book batch a request will be sent out to the gateway to reauthorize the customers credit card. This will put another hold on the card that was charged regardless of the status of the first book. Because a request is being sent out to the gateway, transaction in this batch maybe denied when getting renewed. To renew an expired book batch: 1. Open the CCA Expired Book Batches window: Transactions Sales CC Advantage Expired Book Batches. 2. Use the Transactions button to see what transactions are listed in the batches selected. 3. To see details of a given transaction on the Transaction screen, select the transaction and double click it. This will show you the ETransaction Entry screen for that transaction. 4. Make sure to close the Transactions screen before processing. 5. Mark the batches you want to renew. 6. To renew the batch, choose Renew Book. The status of each transaction as it processes will be displayed in

56 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 56 the Status section of the CCA Expired Book Transactions window. The total number of renewed and denied transactions will be shown in the Transaction section. 7. Print the Expired Book Trx Processed report, if desired. Delete Book Transaction When you delete an expired book batch a request will be sent out to the gateway to void the original book from the customer s credit card. This will free up the money that was booked because of the way books are handled at the bank. To Delete an expired book batch: 1. Open the Expired Book Batches window. (Transactions -> Sales -> CC Advantage -> Expired Book Batches.) 2. Mark any batches that you want to renew. 3. Click on Delete and then click Yes. 4. A void request will be sent to remove the book from the customer. If the void request is denied then the transaction information will be removed from CCA. Handling Renewed Book Transactions If the renew process is successful, the renewed book transactions will be placed back into their original batches. The Batch Verification window lists all the batches including the ones just renewed. Handling Denied Transactions When a renew process is declined, the transaction will be sent to a rebook batch with name Rbk- plus the current date. Both of them will be listed in Batch Verification window for users to take further actions. These batches give you two basic choices: Resubmit the credit card transaction (with or without changes) Delete the credit card transaction (not necessary in Real Time)

57 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 57 CCA Expired Book Transactions window The CCA Expired Book Transactions window is accessible through the CCA Expired Book Batches. When drilling down on expired book batches you will be taken to the CCA Expired Book Transactions window. From this window you will be able to zoom to the document and/or transaction to change and update any information. To drill down on an expired book batch: 1. Open the Expired Book Batches window. (Transactions -> Sales -> CC Advantage -> Expired Book Batches.) 2. Mark any batches that you want to drill down on. 3. Click on Transactions. 4. Highlight the document that you would like to view. By clicking on Document Number the Great Plains sales document will come up. If you double click the

58 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 58 highlighted document then you will be able to see the etransaction Entry window. Remove History Remove CCA History can be performed to remove information in your CREDIT CARD ADVANTAGE database and whenever you think data corruption may have occurred. To access this window you must be logged in as sa. WARNING: The Remove History process is not undoable. Please be careful to avoid unwanted data loss. To Run Remove CCA History: 1. Login to Great Plains a sa. 2. Open the CC Advantage Remove History window: Transactions Sales CC Advantage Remove CCA History. 3. Enter the Invoice Start Date and the Invoice End Date. 4. Choose Remove. Auto Reconciliation To quickly reconcile all of your transactions for the day you can use the Auto Reconciliation window. To use this window you need to import a file with some or all of the fields that are associated to any transaction. The format of the file needs to be either delimited by a tab or a comma, or needs to have fields with a fixed width.

59 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 59 To obtain an import file for Auto Reconciliation: 1. Login to VeriSign Manager. (This is one file that can be obtained for Auto Reconciliation). 2. Click on Reports->Daily Activity reports. 3. Change the Report Type to Full-Detail; ASCII Text. 4. Click on submit. 5. Copy and paste the file into Notepad. 6. Save this file.

60 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 60 To import a file for Auto Reconciliation: 1. Open the Auto Reconciliation window in Great Plains. Transactions Sales CC Advantage Auto Reconcile. 2. Enter in an import ID. You can select one from the lookup or create a new one. 3. Choose a file type and set the file location. You can also enter in a description for reference information. 4. Set field sequence. 5. Click Import. This should fill in the second part of the table. To reconcile a file: 1. Open the Auto Reconciliation window in Great Plains. Transactions Sales CC Advantage Auto Reconcile. 2. Import a file into the Auto Reconcile window. 3. Choose Reconcile. Expired Customer Cards The Expired Customer Cards window will display a list of all the customers that have credit cards that are expired. From this window you can zoom to the customer card and make changes on the expiration date, and any other information that needs to be updated.

61 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 61 To update customer with expired cards: 1. Open the Expired Customer Cards window: Transactions Sales CC Advantage Expired Customer Cards. 2. Highlight the record that you would like to fix. 3. Choose Zoom, this will take you to the Credit Card Setup window. Make changes and save the customer card and close the Credit Card Setup window. 4. Click Redisplay in the Expired Customer Cards window. Repeat steps 6 through 8 for all cards that need to be renewed. Credit Card Setup Window The Credit Card Setup window allows you to manage multiple credit cards for your customers. You can delete, enter and update your customer s credit card and billing information. If you are updating a credit card that is in the customer master table then saving the changes will update the customer master record. Each card can be stored with a different billing address.

62 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 62 To create or update a new credit card: 1. Open the Credit Card Setup window: Transactions Sales CC Advantage Credit Card Setup. 2. Type in the Customer Number, credit card name, credit card number, and credit card expiration date. If the card with that information already exists one will be brought up. To bring up a card without typing in information you can click on the lookup button next to the Credit Card Name field. If you enter in your customer number, then you can use the scroll buttons at the bottom of the screen to move through the credit cards on file for that customer. 3. For the billing information you can click on the look up button to select an Address ID. 4. To make the card entered a default customer card then check the Save to Customer Card checkbox. By marking the checkbox, you will affect directly affect the credit card information stored in the customer master table. 5. Click Save.

63 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 63 Default Card Setup The default credit card used by credit card advantage is the one that is stored in the Great Plains customer master table. Instead of using the Credit Card Setup window you can directly enter and edit the credit card information from the Customer Maintenance window. The default card is the credit card that will populate the etransaction Entry window when it is first opened. To enter default card information directly in Great Plains: 1. Open the Dynamics/eEnterprise Customer Maintenance window: Cards Sales Customer. 2. Choose a customer 3. Enter in the customer information. The Address ID in the billing field will be the information brought up in the etransaction Entry window. The Address ID in the shipping field will be the shipping information that is printed on the receipt. 4. Choose the Options button. 5. Enter in the Credit Card Name, Credit Card Number, and Expiration Date. 6. Click OK. 7. Click Save.

64 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 64 NOTE: When you process a credit card and the transaction is approved that credit card information will be saved. Clicking on the Save to Customer Card checkbox will make the card that was in the etransaction Entry window the default card. WARNING: Enter only numerical values into the Credit Card field. Please do not enter - between the digits. For example, if the card number is , then enter instead of

65 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 65 Part IV: Advanced Features Fail on Address Mismatch The Fail on Address Mismatch enforces correct address verification. If this feature is activated cards that do not match the address will be denied even if the rest of the transaction is correct. Fail on Address Mismatch can be turned on or off for each Setup ID. Some banks and processors will charge less if using the Fail on Address Mismatch feature. To Activate Fail on AVS: 1. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 2. Enter the Setup I D for which you would like to activate Fail on Address Mismatch 3. Mark the Fail on Address Mismatch checkbox. 4. Choose Save. Fail on ZIP Mismatch The Fail on ZIP Mismatch enforces correct zip code verification. If this feature is activated cards that do not match the zip code will be denied even if the rest of the transaction is correct. Fail on ZIP Mismatch can be turned on or off for each Setup ID. Some banks and processors will charge less if using the Fail on ZIP Mismatch feature. To Activate Fail on AVS: 1. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 2. Enter the Setup ID for which you would like to activate Fail on ZIP Mismatch 3. Mark the Fail on ZIP Mismatch checkbox. 4. Choose Save.

66 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 66 Entering More than One Credit Card for a Single Document Multiple credit card payments for a single transaction may be entered in the Invoicing and SOP modules. When entering multiple payments, the payments must each be verified separately in real-time. To enter multiple credit card payments for a single transaction: 1. Enter or select a Dynamics / eenterprise transaction in an SOP or Invoicing window, enter an amount in the Amount Received field and tab out to open the Payment Entry window. 2. In the Payment Entry window, fill in the amount for the first payment. 3. If it is an Order, select Credit Card Deposit as the payment type for a Sale, or select Credit Card Payment as the payment type for a Book. If it is a Sale or Return, select Credit Card Payment as the payment type and tab off the field to open etransaction Entry window. 4. The etransaction Entry window will open. Fill in the window as appropriate for that transaction. 5. To process each payment in real-time choose Process after entering the credit card transaction information. 6. Repeat steps 2-5 for each credit card payment for the sales document. Multicurrency Transaction Processing Multicurrency processing is supported by Credit Card Advantage. All information will be reported in the functional currency of Great Plains. The transaction amount will be automatically converted based on the exchange rate from Great Plain s setup tables. The amount that is sent will be the one listed in the etransaction Entry window. The transaction will be processed in the currency set in the Credit Card Advantage Setup window. All records only keep the transaction amount in the functional currency.

67 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 67 Automatically Renew Expired Book Transactions The expired book transactions can be automatically renewed without user participation if Auto Renew Expired Book is selected in the Setup window. After the automatically renew, the expiration date for the book transactions will be updated. However, if the renew process fails, a rebook batch will be created, similar to the ones produced during manually renew. In that case, users need to open Batch Verification window to take further actions on the denied transactions. To Setup Auto Renew Expired Book: 1. Open the Credit Card Advantage Setup window: Transactions Sales CC ADVANTAGE Setup. 2. Mark Auto Renew Expired Book. 3. Click Save. Multiple Booking Multiple booking allows a document to be associated with several book transactions. Users are able to selectively book and ship items in the same document. All the book transactions associated with the document are listed in Authorized Transactions window, which automatically opens when the corresponding document is displayed in the Sales Transaction window. If using the multiple booking feature the entire book amount will be sent for processing. If you wish to ship less than the amount that is booked then you will need to change the amount in the Authorized Transactions window (refer to Authorized Transactions window section).

68 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 68 NOTE: More than one book transaction can be issued for a single line item. WARNING: Enabling Multiple Booking feature from the Setup window will cause the ship amount equal to the book amount if processed from Batch Verification window. Please make sure not to overbook the document when Multiple Booking is allowed.

69 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 69 To Set Up Multiple Booking: 1. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 2. Select a Setup ID from the lookup window opened by clicking the lookup button. 3. Check the option Allow Multiple Booking. To Run Multiple Booking: 1. Open the Sales Transaction Entry window: Transactions Sales Sales Trx Entry. 2. Create an invoice or an order. 3. Open etransaction Entry window and book the first amount you wish to book. 4. Close the Confirmation window and go back to the Sales Transaction Entry window. 5. Repeat steps 2 4 for all bookings that you would like to complete. NOTE: You can create a book transaction based on item by item, or specific amounts. The book that is created is only tied to a specific dollar amount, not a line item. This feature is not designed to work with Partial Shipping. Partial Shipping Partial Shipping is useful when the booked quantities in a Sales Order exceed the number of items available. While transferring the Order to an Invoice, the shortage part will be automatically placed into a Back Order, and a new book transaction will be processed for the Back Order document. User must select Allow Partial Shipping in CCA Setup window to activate this feature for individual Setup ID.

70 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 70 WARNING: Although we support Partial Shipping, we do not support Partial Sales, where a Sales Order is processed and then transferred to an Invoice and a Back Order. In Partial Sales, the original payment will be attached to the new Invoice and there will be no payment attached to the new Back Order. To Set Up Partial Shipping: 1. Open the Credit Card Advantage Setup window: Transactions Sales CC Advantage Setup. 2. Select a Setup ID from the lookup window opened by clicking the lookup button. 3. Check the option Allow Partial Shipping. To Run Partial Shipping: 1. Open the Sales Transaction Entry window: Transactions Sales Sales Trx Entry. 2. Select Order as the document type. 3. Enter items with quantities exceeding the number available at hand. 4. When Sales Quantities Shortage Options window opens up, select Back Order Balance. 5. Process the book transaction. 6. Click Transfer button. 7. When the Sales Transfer Documents window opens, under the order select the options: Transfer to Invoice, Include Totals and Deposits, Create Back Order, click the Transfer button. The order will be transferred into an Invoice and a Back Order. 8. The original book transaction will be associated with the new Invoice; a new book transaction with the shortage amount will be processed and associated with the Back Order.

71 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 71 Telephone Authorizations On occasion it may be necessary to obtain transaction approvals via the telephone rather than through the standard interface. This can be required if an internet connection is down or, if the card holder has requested an added level of security. When a telephone authorization is obtained, it is necessary to enter the transaction as a Force in Credit Card Advantage. Entering the transaction as a Force creates the proper accounting entries in Dynamics / eenterprise without needing to re-verify the transaction. To enter the Force, follow the steps for Entering Credit Card Transactions. See Force Transactions in the Transaction Types section. Deleting and Voiding Dynamics/eEnterprise Sales Transactions If you delete or void a Sales transaction that has a Credit Card payment attached to it, the credit card payment is handled one of three ways: The Credit Card transaction will be deleted if it has not yet been sent for verification. A reversing Void transaction will be generated if the original CC transaction has been verified but not settled. A reversing Credit transaction will be generated if the original CC transaction has been settled. The reversing transaction will be generated upon deletion of the Sales transaction. They can be processed immediately in Real-time. If a reversing transaction from a deleted document is not successfully processed, the transaction will be saved to a Deleted Transaction batch. The deleted transaction batch can be processed from the Batch Verify window. See Processing Credit Card Transactions Batch Mode.

72 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 72 Part V: Task Scheduler The Task Scheduler allows you to schedule times to automatically create a batch, process a batch, and / or run settlement. The task scheduler helps you save even more time by cutting out the steps of putting transactions into a batch, opening batch verification and processing a batch, and opening the End of Day window. The only thing you have to do is create documents in Great Plains, leave the rest to us. You will need to get familiar with the following four task scheduler windows: Setup, Set Auto Batch Creation Time, Set Batch Processing Time, and Set Settlement Time. These windows can be opened by right clicking the icon from the system tray. For all tasks, Great Plains needs to be up and running. You only need to set this information on the computer that will run the these features. WARNING: Processes set to run at the same time will cause problems in Great Plains. You should not set events to happen at the same time because either only one event will run or Great Plains will run into problems. After installing Credit Card Advantage a Login Screen might popup the first time you open Great Plains. If this happens right click the Nodus icon in the System Tray and select exit. Then close the Login screen. Setup The Setup window is required for Windows XP, Windows 2000, and Windows NT. The information in this field corresponds to your computer login information. There is also an Auto Sync checkbox, off by default. When the box is checked the Task Scheduler will query Great Plains about every minute. If the box is left unchecked then the box will not query the database but rather run when it is triggered by the time. If the checkbox is checked we recommend unchecking it so a Login screen does not popup when logging into Great Plains. You should set this up before you open Great Plains.

73 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 73 Set Auto Batch Creation Time The Set Auto Batch Creation Time window will take documents created in Great Plains and automatically create credit card transactions for them. You no longer have to wait for the etransaction Entry screen to open, and click the batch button, to put the document inside of a batch. Batches will be created using the default information for customers. The difference between this feature and the one inside Great Plains is that you can schedule times for a batch to be created. You can setup multiple times for the same batch name and source to be created. Once the batch is created you can open it up in Great Plains.

74 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 74 Set Batch Processing Time The Set Batch Processing Time window allows you to process created batches at a specified time without even opening the Batch Verification window. Your batches could be created either using the Auto Batch feature or manually clicking the batch button on the etransaction Entry screen. End of Day Scheduler Setup End of Day scheduler can be opened by clicking the on the right corner of your computer screen. icon from the task bar For each Setup ID, a settlement time can be entered to run the End Of Day procedure automatically in the background. The Dynamics needs to be up and running at the scheduled time in order to settle the transactions properly. The process will simply ignore if the Dynamics is not up at the scheduled settlement time. Clicking the OK button saves the schedule. Users can also click the Run End Of Day Procedure button to run the process manually at any time.

75 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 75 WARNING: You need to run the End Of Day process daily in order to make the Void process working properly. The End of Day process can be triggered by clicking Run End Of Day Procedure button on the End Of Day Scheduler window, or by opening the End Of Day procedure window in CCA, or by setting the settlement time and leaving the Dynamics running. NOTE: Task Scheduler is not compatible with Windows NT.

76 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 76 Appendix A: Troubleshooting Problem Transaction Failure Remedies Be sure Setup is correct Be sure Internet connection is live Be sure operating system is Windows 2000, NT or XP. Internet connection failed while processing a batch of credit card transactions Transaction Type Invalid for any type Processing Engine not installed ObjInfo_GetProgIDPrefix failed Transactions in a batch are sent one-by-one. The transactions that were sent before the connection went down will process as normal. Any transactions left unprocessed in the batch at the time the connection goes down will be mark as Denied and moved to a denied batch. The denied batch may be resubmitted 'as is' when the Internet connection is restored. Be sure you have not used the Dynamics Credit Card Payment Process to record a payment. If you have, delete the payment and re-enter it through CCA. You are missing the PluginGlue.dll. Re-install CCA using the CCA*.exe The VerisignPlugin.dll is missing or not properly registered. Re-install CCA using the CCA*.exe. Be sure to follow all registration and installation instructions and be sure to use the correct PartnerID.

77 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 77 Appendix B: Files/Tables Created by Credit Card Advantage The following files and tables are created and maintained by the Credit Card Advantage subsystem: Data Files In the Dynamics or System database: Technical Name ME_CC_Setup_Workstations MSO_Registration Physical Name ME MS In each Company database: Physical Name Technical Name Series ME_Error ME_Error_Log Sales ME ME_CC_Batches_For_Request Sales ME ME_CC_Request_History Sales ME ME_Credit_Card_Processing_Setup Sales ME ME_Denied_Transactions Sales ME ME_Requestor_Answers Sales ME ME_CC_Settlement_Summary Sales ME ME_CC_PreAuthorizations Sales MS MSO_Engine_SETP Company MS MSO_Engine_Company_Default Sales MS MSO_Engine_User_Default Company MS MSO_Card_Components Sales MS MSO_Denied_TRX Sales MS MSO_TRX Sales MS MSO_Doc_Information Sales MS MSO_Address Sales MS MSO_Card_Information Sales MS MSO_TrxType_Information Sales

78 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 78 Physical Name Technical Name Series MS MSO_Processor_Information Sales MS MSO_History Sales MS MSO_SOP_Transfer_Log Sales MS MSO_Settlement Sales MS MSO_Book_Expr_Duration Company MS MSO_Orignal_BatchNumber Sales MS MSO_Multi_Currency_Info Sales MS MSO_Scheduled_Processing Sales MS MSO_History_Archive Sales Other Files Installed Directory File Name Default Folder Always Installed CCA75.cnk (becomes CCA75.dic) C:\GPS YES CCA75.cnt C:\GPS YES CCA75.hlp C:\GPS YES PluginGlue.dll C:\GPS YES Credit Card Advantage Release Notes.pdf C:\GPS\Credit Card Advantage YES Credit Card Advantage Release Notes.txt C:\GPS\Credit Card Advantage YES Credit Card Advantage User Guide.pdf C:\GPS\Credit Card Advantage YES ConnectionManager.exe C:\Nodus \TransactAdvantage YES ConnectionServer.dll C:\Nodus \TransactAdvantage YES CybersourceConnector.dll C:\Nodus \TransactAdvantage NO CybersourceUtil.dll C:\Nodus \TransactAdvantage NO NodusListView.ocx C:\Nodus \TransactAdvantage YES NtfyIcon.ocx C:\Nodus \TransactAdvantage YES PaymentechConnector.dll C:\Nodus \TransactAdvantage NO RegKeyServer.dll C:\Nodus \TransactAdvantage YES TaskManager.exe C:\Nodus \TransactAdvantage YES TaskScheduler.dll C:\Nodus \TransactAdvantage YES VerisignConnector.dll C:\Nodus \TransactAdvantage NO

79 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 79 Appendix C: CyberSource Gateway CyberSource Gateway CyberSource works with a number of different processors. If using CyberSource you have your choice of any of the processors CyberSource supports. If you have not already set up an account with CyberSource, you can request an application when you purchase CREDIT CARD ADVANTAGE. The CyberSource application asks for information about your company, your bank and the processor you have chosen. The CyberSource application also allows you to choose a log-in and password for your CyberSource account. When entering Setup Ids in CREDIT CARD ADVANTAGE the following information will be helpful. Processing Server Name Test mode: Processing Server Name Live mode: ics2test.ic3.com ics2.ic3.com Port: 80 Website NOTE: Make sure that the currency that is set as the functional currency is also the currency that you are processing. Generating CyberSource Certificates In order to use CyberSource you will need to create a CyberSource Certificate. Tye CyberSource Certificates will validate that the transaction is coming from an authentic source and it will also distinguish the merchant that is sending the transaction information. Without the proper certificates you will not be able to process transactions using CyberSource. To Generate Certificates for CyberSource: 1. Install Credit Card Advantage according the instructions in this guide. 2. Open the command prompt by clicking on Start-> Run. In the Run dialog box type cmd and press enter. 3. At the prompt type: ecert <your Merchant ID>.

80 CREDIT CARD ADVANTAGE 7.0 USER GUIDE The keys will be generated to the folder: C:\opt\ics\keys. Copy those keys to the \keys folder where you installed CyberSource. Testing CREDIT CARD ADVANTAGE can be tested with your live or test database to confirm your setups. For evaluation purposes, CREDIT CARD ADVANTAGE can also be tested with The World On-Line before purchase. To Test CREDIT CARD ADVANTAGE with CyberSource: 1. Install CREDIT CARD ADVANTAGE according to the instructions in this guide. 2. Setup CREDIT CARD ADVANTAGE according to the instructions in this guide. Use ics2test.ic3.com as the IP address. If testing in The World On-Line use Merchant ID = NodusTech and Password = nodus Use the testing information in the table below (Note do not include - when testing). Use any expiration date in the future. Use any digit in the specified range of digits. For the start and end date put the start date of the credit card. If using an issue number enter Transactions for $ or less should be approved. Transactions for $ or more will be denied. Card Name Card Number for Testing Visa Discover MasterCard American Express JCB Switch (0 digit Issue #) Switch (1 digit Issue #) Switch (2 digit Issue #) Solo (0 digit Issue #)

81 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 81 Card Name Card Number for Testing Solo (1 digit Issue #) Solo (2 digit Issue #) Reconciling CyberSource with CREDIT CARD ADVANTAGE The settlement reports in CREDIT CARD ADVANTAGE can be used to reconcile credit card transactions recorded in your accounting system with those recorded on the CyberSource website. The CREDIT CARD ADVANTAGE settlement reports can be compared to the CyberSource Transaction History. The steps to run the CyberSource Transaction History follow. For the steps to run the CREDIT CARD ADVANTAGE daily settlement reports, see End of Day Procedure. To Run CyberSource Daily Activity Reports: 1. Go to the CyberSoruce website < 2. Enter your Merchant ID for the Login Name, and your password. 3. Choose Reports. 4. Select a Report to print. Transaction Type Names Following is a list of the transaction type names used by CyberSource and the equivalent terms in Credit Card Avantage. VeriSign Authorize Settlement Settlement Credit Voice Authorization Credit Card Advantage Book Ship Sale Credit Force

82 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 82 Appendix D: Paymentech Gateway Paymentech Gateway If you plan to use the Paymentech gateway (Orbital), you will be given an application when you purchase CREDIT CARD ADVANTAGE. The Paymentech application asks for information about your company, and your bank. You can signup for a Paymentech account through Nodus in order to use Credit Card Advantage with the Orbital. When entering Setup Ids in CREDIT CARD ADVANTAGE the following information will be helpful. Processing Server Name Test mode: Processing Server Name Live mode: epayhipvar.paymentech.net epayhip.paymentech.net Port: 443 Website To Test CREDIT CARD ADVANTAGE with Paymentech: For credit card transactions: 1. Install CREDIT CARD ADVANTAGE according to the instructions in this guide. 2. Setup CREDIT CARD ADVANTAGE according to the instructions in this guide. Use epayhipvar.paymentech.net as the IP address and 443 as port number. If testing in The World On-Line use BIN = , Merchat number = , and Terminal number = Enter transactions as normal using one of the numbers listed in the following table. Use any expiration date in the future. In test mode, the digits of the cents in the amount will cause specific error types listed below. Card Name Card Number for Testing Visa Visa Visa Master Master

83 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 83 Card Name Card Number for Testing American Express Discover Diners JCB Amount Auth Response Response XX Approved XX Do Not Honor XX Call/Refer to Card Issuer XX Pickup XX Re-enter Transaction XX Invalid Credit Card Number XX Invalid Expiration Date XX.07 L5 Invalid Issuer XX Invalid Merchant Number XX Bad Amount XX Invalid Transaction Type XX Lost / Stolen Card XX Other Error For echeck transactions 4. Setup CREDIT CARD ADVANTAGE according to the instructions in this guide. Use epayhipvar.paymentech.net as the IP address and 443 as port number. If testing in The World On-Line use BIN = , Merchat number = , and Terminal number = Enter transactions as normal using as the ABA and any number for the Account Number. Reconciling Paymentech with CREDIT CARD ADVANTAGE The settlement reports in CREDIT CARD ADVANTAGE can be used to reconcile credit card transactions recorded in your accounting system with those recorded

84 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 84 on the Paymentech website. The CREDIT CARD ADVANTAGE settlement reports can be compared to the Paymentech reports. The steps to run the Paymentech Daily Activity reports follow. For the steps to run the CREDIT CARD ADVANTAGE daily settleme nt reports, see End of Day Procedure. To Run Paymentech Reports: 1. Go to the Paymentech website < 2. Enter Group ID (mid), User ID and Password. 3. Choose Review. 4. Select Batch Search or Transaction Search. 5. Select Date range or Batch # or Document #. 6. Choose Search.

85 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 85 Appendix E: VeriSign Gateway VeriSign works with a number of different processors. If using VeriSign you have your choice of any of the processors VeriSign supports. If you have not already set up a VeriSign account, you will be given an application when you purchase CREDIT CARD ADVANTAGE. The VeriSign application asks for information about your company, your bank and the processor you have chosen. The VeriSign application also allows you to choose a log-in and password for the account. When entering Setup Ids in CREDIT CARD ADVANTAGE the following information will be helpful. Processing Server Name Test mode: Processing Server Name Live mode: test-payflow.verisign.com payflow.verisign.com Port: 443 VeriSign Partner ID: If you signed up through Nodus nodus If you signed up directly with VeriSign verisign If you signed up through a different VeriSign partner, check with that partner for the Partner ID. Website Testing CREDIT CARD ADVANTAGE can be tested with your live or test database to confirm your setup. For evaluation purposes, CREDIT CARD ADVANTAGE can also be reviewed with The World On-Line before purchase. To Test CREDIT CARD ADVANTAGE with VeriSign: 1. Install CREDIT CARD ADVANTAGE according to the instructions in this guide. If testing before purchase, enter Nodus as the VeriSign Partner ID. 2. Setup CREDIT CARD ADVANTAGE according to the instructions in this guide. Use testpayflow.verisign.com as the IP address. If testing in

86 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 86 The World On-Line use User ID and Vendor ID = Nodus1, Password = nodus!. 3. Enter transactions as normal using either test account numbers: Visa or Discover Use any expiration date in the future. Transactions for $ or less should be approved. Transactions for $ or more will be denied. If you want to test ACH payments you will need to choose Norwest as your processor in your Setup ID. Use any number for account number and for the ABA. Reconciling VeriSign with CREDIT CARD ADVANTAGE The settlement reports in CREDIT CARD ADVANTAGE can be used to reconcile credit card transactions recorded in your accounting system with those recorded on the VeriSign website. The CREDIT CARD ADVANTAGE settlement reports can be compared to the VeriSign Daily Activity reports. The steps to run the VeriSign Daily Activity reports follow. For the steps to run the CREDIT CARD ADVANTAGE daily settlement reports, see End of Day Procedure. To Run VeriSign Daily Activity Reports: 1. Go to the VeriSign website < 2. Enter Partner ID. For Logon enter your Merchant ID. 3. Choose Reports. 4. Select Daily Activity Reports 5. From drop-down, choose to view live transactions. 6. Choose Submit. Transaction Type Names Following is a list of the transaction type names used by VeriSign and the equivalent terms in Credit Card Avantage.

87 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 87 VeriSign Authorize Delayed Capture Sale Credit Void Voice Authorization Credit Card Advantage Book Ship Sale Credit Void Force

88 CREDIT CARD ADVANTAGE 7.0 USER GUIDE 88 Appendix F: Technical Support If you have any questions about this program, you should first consult this User s Guide. If you are still having trouble, there are a couple of support options. Contact the Nodus / Great Plains Partner from whom this software was purchased. Nodus provides support on a cost-per-incident basis. Pre-paid support is also available. To find out more, contact Nodus directly: Through Web Site Address/Numbers [email protected] Telephone (909) Fax (909) Mail 250 West First Street Suite 204 Claremont, California 91711