Authorize.net FAQs. How do I change the addresses associated with my account, if I do not have User Administration?

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1 How do I Edit My Merchant Profile to update my business information? To edit your business information as listed in the Merchant Profile of your account: 1: Login to your Merchant Interface at 2: Click Merchant Profile in the main left side menu. 3: Click Edit Business Information. 4: Update your Address, Phone Number, Fax Number, Products/Services Description, Web Site Address, and Shopping Cart Solution as necessary. 5: Click Submit. 6: Click Continue to return to the Merchant Profile page. How do I change the addresses associated with my account, if I do not have User Administration? Your address, name, title, and phone number can be added or updated with Authorize.Net by taking the following steps: 1. Log into the Merchant Interface at 2. Click Settings in the left hand main menu, located under the Account header. 3. Click Manage Contacts located at the bottom of the page under the Business Settings header. 4. Find the contact you want to change and click the "Edit" link to the right of the address, OR click on the Add New Contact link. 5. Change or add the name, title, phone, or address as necessary 6. Click Submit. It is important that you have at least one marked to receive "Administrative Notices". This is how we communicate with you about the status of your account. Here is a brief description of each type of listed: Transaction Receipt: This is a receipt for any successfully processed transaction, whether from a merchant's website, or from transactions done through the virtual terminal. This receipt contains information about the transaction, including all properly sent fields that the customer has entered and any information that the merchant has defined. Upload Transaction Receipt: This is an that is sent out every time you upload a batch. It provides details about the results of the batch upload. Credit Card Settlement Report: This is sent when a credit card settlement batch is completed. It contains information regarding transactions that were settled for that day. echeck Settlement Report: Same as above except for echecks. Developer Announcements: The developer announcements will contain information for the developers of your site. This includes information about new features and new programming functionality.

2 Administrative Notices: This is how we communicate with you about the status of your account. It is important to include at least one address with this option. Newsletter: The newsletter is a mailing that we send out occasionally to inform you of updates and news concerning Authorize.Net. How do I edit my bank account billing information? You may update the billing information in your account at any time on the Billing Information page of your account. To configure bank account billing information: 1. Login to your Merchant Interface at 2. Click Billing Information in the main left side menu. 3. Click Edit button 4. Enter the appropriate bank account billing information: Name on Account Account Type Account Owner Type ABA Routing Number Account Number Bank Name Bank City Bank State Bank ZIP Code 5. Click Submit to continue or click Cancel to cancel the action. The Billing Information Confirmation and Payment Authorization page appears. The Billing Information Confirmation and Payment Authorization page requires you to provide authorization for the payment gateway to charge services fees to the bank account on file, by confirming that you are authorized to update billing information for your payment gateway account. 6. Review the Bank Account Information section to verify that the information entered is accurate. If you need to correct any information, click the Back button located at the bottom of the page. 7. Enter your Secret Answer to authenticate that you are authorized to enter billing information for your payment gateway account. (Note that your Secret Answer was configured at account setup. If you do not know the Secret Answer for your account, contact Customer Support.) 8. Click I Authorize. Your bank account billing information is now configured for your payment gateway account. In order to configure your bank account information as your default billing method, you will need to contact Customer Service.

3 How to update where funds are deposited? To update the bank account where your deposits are made, please contact your Merchant Service Provider directly. Your Merchant Service Provider (MSP) is the company that acts as your Financial Institution. They do the depositing into your bank account and maintain your merchant account with Visa and Master Card. They are also the company that charges you the percentage discount rate on your batch settlements. Because of the Authorize.Net role in the credit card process, we are unable to view who your merchant provider is. However, by looking at your credit card statement you should be able to find who your Merchant Service Provider is, along with their contact information. If you would like to update the bank account on file for Payment Gateway billing purposes you may use the following steps: 1. Log in to the Merchant Interface at 2. Click on Billing Information under the Account heading. Note: The Billing Information link will only be available to Account Owner and Account Administrator Profiles. 3. Click Edit listed to the right of the payment account details needing to be updated; either the Bank Account Information to edit the checking or savings account on file or the Credit Card Information to edit the credit card account on file. 4. Update the account information accordingly and click Submit to save your changes. 5. You will be prompted to answer your secret question. Enter the current answer to the secret question you have set up within the account followed by clicking the I Authorize button. If you have forgotten the answer to your secret question, you may have it reset by contacting our Customer Support Team by telephone at between the hours of 6am - 6pm (Pacific Time) 7 days a week. Verification of your secure account information will be required. Note: Adding/editing payment details within your account will not change the primary billing method on file. For example, if the Billing Information page states that your Billing Method is currently ACH, adding credit card details will not transfer your monthly billing to the newly entered credit card account on file. How do I update my personal contact information? You can easily update your contact information on your User Profile page of the Merchant Interface. 1. Login to your Merchant Interface at 2. Click User Profile in the main left side menu. 3. Click Edit Profile Information. 4. Update your First Name, Last Name, Title, Phone Number, Extension or Address(es) as necessary. 5. Click Submit. Important note: The person whose First and Last Name is listed on a given User Profile is the only person who should be using the login ID associated with that User Profile. Authorize.Net Customer Support can only assist the person listed for a given login ID How can I Change my Business Name with Authorize.Net? We will be able to initiate a total business name change if your core business remains the same. If the nature of the business changes you must create a new Authorize.Net account. To create a new account, please contact your reseller directly for assistance.

4 To update the name of your business call us toll free at: Our customer support team is available Monday through Friday from 6:00 a.m. to 6:00 p.m. Pacific Time. If you call, please have your Authorize.Net Payment Gateway ID handy so that we can locate your account as quickly as possible. You may find the Gateway ID on any s sent to you regarding your Authorize.Net account. You may also find it on the Merchant Profile page of your account. You will be asked to verify secure account information which may include: The answer to your Secret Question. The checking account number currently listed in your account. The Principal Owner's Social Security Number or Federal Tax ID number. After verification, we will update your account information. How can I Correct a Social Security Number on File? The Social Security Number/Federal Tax ID number that we have on file for you is the number was provided to us by your Reseller or Merchant Service Provider. If, when you type your number into your Authorize.Net survey, you receive a message advising you that this number does not match the one that we have on file, there are a two ways in which this can be remedied. 1. You may contact your reseller with the updated information. Your reseller will then make the update for you. 2. You may call our customer support team toll-free at from 6:00 a.m. through 6:00 p.m. Pacific Time, Monday through Friday. It is very likely we will ask you to fax us a copy of your Social Security Card/Tax ID card and a copy of the principal owner's drivers license in for verification. This is for your security. You can also do this right away without calling. Before contacting us, please be certain that you have tried both your Social Security Number and your Federal Tax ID, and that you have entered them in without any special characters (9 digit number only). Please send your fax to: Attn: Authorize.Net Updates. You must include your login ID in your fax so that we can locate your account and make the update as quickly as possible. How to Change Your Password? To change the password on your Authorize.net account, please follow the steps below: 1: Log into your Authorize.Net account at 2: Click Account. 3: Click User Profile on the left. 4: Click the Change Password button. 5: Enter the current password. 6: Choose a new password and input it in New Password and Retype New Password fields. Remember to write down this new password and store it in a safe place. 7: Click Submit Note: Passwords must be a at least 8 characters, contain upper and lower case letters, and at least one number or special character. For security reasons, here are examples of passwords that should be avoided:

5 Use of your login name in any form (as-is, reversed, capitalized, doubled, etc.). Use of your first or last name in any form. Use of your spouse's or child's name. Use of any other information easily obtained about you (i.e. license plate and telephone numbers, social security numbers, street name. etc. Use of a word contained in (English or foreign language) dictionaries, spelling lists, or other lists of words. Suggested Methods for Choosing a Secure and Easily Remembered Password Choose a word and split it in 2 or 3 with a set of numbers or special characters (i.e. Sweater+869 = Swe869ter)