Giving you peace of mind 24 hours a day Wherever you operate
Contents Contents Introduction - Medilink International 2 Your Business in Safe Hands 10 Our People 11 Our Services 11 Health & Safety 12 Audit & Consultancy 12 HSE Professional Placements 12 Training 15 Environmental Management Services 16 Medilink International 18 Medical Audit & Consultancy 20 Audit & Assessment 21 Design & Planning 22 Policies & Procedures 22 Occupational Health Planning 22 Site Medical Services 25 Staffing 25 Medical Equipment & Supplies 25 Topside Support 25 Air Ambulance Service (MIAA) 26 Emergency Alert Vehicle Systems (EAVS) 28 www.ihs.com.mt 1
Overview Overview 2 Institute of Health & Safety Company Profile www.ihs.com.mt 3
Introduction Introduction The Institute of Health & Safety (IHS) provides health & safety, environmental and medical services to international corporate clients. We offer a comprehensive range of internationallyaccredited professional training and consultancy services in our areas of expertise. 4 Institute of Health & Safety Company Profile www.ihs.com.mt 5
Introduction Introduction Through Medilink International, our medical division, we provide medical support services to corporate clients and their employees, many of whom operate in austere terrains and climates. Medilink provides mainly critical services such as emergency response, medical evacuation, remote mobile clinics, medical staffing and topside support. 6 Institute of Health & Safety Company Profile www.ihs.com.mt 7
Introduction Introduction Our clients range from leading companies in the oil, gas and construction industries to global hotel groups, governments, international organisations and public sector entities. We have vast experience working alongside clients in the field and offer our services worldwide on both a long and short-term contractual basis. IHS gives peace of mind, 24 hours a day wherever you operate 8 Institute of Health & Safety Company Profile www.ihs.com.mt 9
Your Business in Safe Hands Our People Your Business in Safe Hands Our People Our Services At the Institute of Health and Safety, we provide a flexible, professional outsourced solution for firms seeking to upgrade and manage their health, safety, environmental and medical functions. Our clients can focus on their core business, secure in the knowledge that they are outsourcing to experts with a solid track record in areas that have a vital role to play in the overall success of their operations. IHS teams help put the policies, procedures and practices in place that enable our clients to comply and compete, as well as run their day-to-day operations effectively and efficiently. By outsourcing to IHS, companies can hire the experts on a needs basis, for short-term assignments or as a longer-term partner. Most importantly, our services can also help clients avert costly and inadvertent errors, malpractice, litigation and downtime. Health and safety records, training practices and environmental credentials are increasingly under public scrutiny. They are now high on corporate agendas and play a crucial role in firms ability to win new business, gain acceptance in the communities in which they operate, secure major contracts and attract and retain top staff. By outsourcing to IHS, companies can hire the experts on a needs basis, for shortterm assignments or as a longer-term partner. We impose high standards on ourselves because our clients rely on us to support some of their most sensitive and critical business operations. Our personnel are selected for their unique mix of high academic performance and direct experience in the field. They are seasoned practitioners who understand clients dayto-day businesses, and all are excellent communicators as well as technical specialists. We offer multidisciplinary teams including industrial safety specialists, fire prevention and safety consultants, occupational health practitioners, psychologists, doctors and paramedics. The sheer range of professionals within our teams ensures we are able to offer our clients unparalleled expertise. Our strong reputation in the industry gives us an edge in attracting the best practitioners to work with us. The IHS portfolio covers three core competencies: Health & Safety Environmental Management Services Medical Services 10 Institute of Health & Safety Company Profile www.ihs.com.mt 11
Health & Safety Health & Safety Health & Safety Audit & Consultancy Our consultants develop systems that enable our clients to compete more effectively in the market, enter new markets, increase business efficiency and make the most of in-house competencies. We provide experienced, qualified Health & Safety consultants who identify the required and appropriate standards and help implement them. Our services include: Carrying out health and safety audits Development of company health and safety policies Development of management systems for health and safety Risk assessments Ergonomic surveys Carrying out fire audits and fire risk assessments Drafting emergency procedures for companies Carrying out incident/accident investigations HSE Professional Placement While our consultancy service usually involves relatively short-term projects, we can also provide HSE professionals to work with clients over longer periods. They can, for example, provide back-up and support to in-house resources, work independently to achieve particular goals, or cover for staff absence. Our HSE Professional Placement service analyses your needs and selects professionals from our pool who are best suited to helping you achieve your aims. Our personnel are fully conversant with all relevant industry HSE legislation, guidance and best practice. Using our expertise, companies can help reduce time lost, improve productivity and gain a competitive edge. 12 Institute of Health & Safety Company Profile www.ihs.com.mt 13
Health & Safety Health & Safety Training IHS provides highly-qualified trainers, the majority of whom are Chartered Members of the UK s Institution of Occupational Safety and Health (IOSH). Similarly, and whenever possible, the courses we offer are accredited by relevant industry or regulatory bodies and all are developed to take account of the latest techniques, equipment and legislation. IHS is accredited by leading international health and safety bodies including the: National Examining Board in Occupational Safety and Health (NEBOSH) Institution of Occupational Safety and Health (IOSH) Chartered Institute of Environmental Health (CIEH) National Safety Council (NSC) We also offer training that fulfils the requirements of other bodies such as The World Food Safety Council, The Royal Society for the Promotion of Health (UK), and The Oil & Gas Producers body (OPITO). Our training courses include: NEBOSH International General Certificate in Safety and Health IOSH Managing Safely A full complement of health & safety courses A range of First Aid and First Responder courses Fire Safety Defensive Driving Food Safety Environmental Awareness We also devise and offer tailor-made courses to meet clients specific industry needs and take account of the cultures, climates and environments in which they operate. CIEH Registered Centre Accredited Centre 576 14 Institute of Health & Safety Company Profile www.ihs.com.mt 15
Environmental Management Services Environmental Management Services Environmental Management Services The need for businesses to address environmental issues has never been greater. Environmental legislation is becoming ever more stringent, and society is increasing its expectations of how business and industry should respect the environment in their day-to-day operations. A company must be seen to be acting upon, not just acknowledging its duty to the environment. These factors, together with environmental requirements in contracts and tenders, are forcing businesses to improve their environmental performance as never before. Our highly-qualified environmental consultants assist clients in reducing their carbon footprint and developing cost-effective energy solutions. They can also scrutinise companies operations to identify wastage and advise on ways to improve efficiency. Our services include: Energy consumption surveys Waste production analysis and identification of environmentally harmful aspects of business operations Environmental Impact Assessments Advice on ISO14001 - the Environmental Management Systems Standard 16 Institute of Health & Safety Company Profile www.ihs.com.mt 17
Medilink International Medilink International Medical Services Operating under our Medilink International brand, IHS has nearly two decades of experience in providing comprehensive medical consultancy and emergency services as well as medical staff and equipment to clients operating overseas, particularly those based in remote regions and austere climates. Medilink is a specialist in field operations and offers a distinct edge with innovative proprietary services such as our Emergency Alert Vehicle System (EAVS). From our nerve centre in Malta, strategically located between Europe, Africa and the Middle East, we co-ordinate and deploy our services efficiently throughout the world. Managed by a highly dedicated and resourceful team of professionals with years of experience in different fields, we guarantee that our clients receive the best and most efficient level of service. We ensure that we effectively offer medical operations in some of the most isolated, hazardous and hostile environments in the world. Medilink has three core service areas: Audit & Consultancy On-site Medical Services Emergency Alert Vehicle System 18 Institute of Health & Safety Company Profile www.ihs.com.mt 19
Medical Audit & Consultancy Medical Audit & Consultancy Medical Audit & Consultancy Medilink works on the entire audit cycle, and can cover a client s full operations ranging from workplaces and sites to equipment and medical personnel. We can be commissioned for a single stage or be brought in to assist throughout the audit cycle. As an independent organisation, Medilink is ideally placed to carry out an audit and consultancy role. Audit & Assessment Medilink offers health risk assessments and audits of medical facilities. These services identify the potential hazards of the workplace and evaluate the efficiency of the medical services in operation. Our audits also check whether budgets are sufficient to provide the requisite services and whether budgets are managed efficiently. Audit and assessment also help clients take steps to avoid hazards and reduce work related injuries and accidents. These assessments cover: Medical facilities on site Medical support facilities in the area Public Health Issues Standard operating procedures Emergency response procedures Our audit provides a blueprint for the type of services required and identifies the steps needed to ensure that the health, safety and medical solutions on the ground are reliable and cost-effective. 20 Institute of Health & Safety Company Profile www.ihs.com.mt 21
Medical Audit & Consultancy Medical Audit & Consultancy Design & Planning Following audit, we design and plan the medical services required for safe on-site operations. Our planning takes into consideration aspects such as: the risks involved in the work being carried out on site the remoteness of the location the existing level of medical evacuation support the size of the operation any factors which may make the delivery of medical care more complex We provide our clients with comprehensive documentation regarding our recommendations of the medical services required on site, training and equipment requirements together with cost considerations. Policies & Procedures This is one of the most important aspects in the planning of any operation. We draft policy and procedure manuals for individual client projects and detail the courses of action to be taken by staff in any given situation. We are specialists in developing Medical Emergency Response Plans that are tailored to client businesses and industries and the regions in which they operate. Medilink ensures clients are well prepared, with the right protocols in place, to guarantee rapid and safe responses for the emergency evacuation of critically injured or ill personnel. Procedures are carried out in line with international health and safety standards and follow an intensive study of the clients operation, terrain and conditions of the site. We also detail more routine medical situations, such as clinical protocols for medical teams as well as frameworks for clinical governance. Occupational Health Planning Medilink works with clients on specific assignments to set up Occupational Health policies and procedures. Our vast, multidisciplinary experience enables us to develop specific Fitness-for-the-job policies. We also provide independent reviews of clients occupational health provision and advice on staff well-being. Our programmes also cover health promotion and education. 22 Institute of Health & Safety Company Profile www.ihs.com.mt 23
Site Medical Services Site Medical Services Site Medical Services Staffing At Medilink, we advise on the medical staffing required to operate safely and efficiently. We offer training to our clients existing medical and non-medical staff, thereby assisting them in growing their own capabilities. Medilink also provides experienced medical personnel, such as doctors, nurses, paramedics, first aid specialists, oil field medics and emergency specialists. We evaluate medical staff carefully, assessing their clinical skills and also their psychological suitability to work in remote environments and at given client sites. All our personnel have experience in working overseas and are accustomed to a variety of regions and cultures. Our medical staff working in remote locations receive clinical management support from our Medilink Headquarters. Our medics therefore never work in isolation. Senior management regularly audits our delivery of clinical services on the sites we operate. Medical Equipment & Supplies We are able to supply mobile clinics and ensure effective care of our clients staff in remote environments. Mobile clinics can be equipped to meet specific needs and range from basic emergency clinics to complete operating theatres. We have several fully-equipped mobile clinics for immediate deployment to any location. They are designed to withstand extremes of terrain and climate. Topside Support Our team of senior medical specialists and consultants at base, support medics working in remote regions by providing round-the-clock, real-time advice and second opinions. Topside support is also a highly cost-effective and efficient diagnostic route. Without this service, even in routine situations, on-site doctors may need to refer a patient to base for a second opinion. In many instances, this would have proved unnecessary, yet would have incurred transport costs and resulted in lost productivity for the client. Medilink is highly experienced in the management and deployment of medical services in remote locations and we routinely supply a full range of equipment, drugs and medical consumables. Through established reliable networks, we source medical supplies and equipment to deliver efficiently to any remote site. 24 Institute of Health & Safety Company Profile www.ihs.com.mt 25
Air Ambulance Services Air Ambulance Services Air Ambulance Services In line with Medilink s mission to give its clients total support and peace of mind, our Air Ambulance evacuation services are on call round-the-clock and available worldwide. Uncompromisingly high standards of medical care and customer service are inherent in all we do. However, our commitment to delivering consistent and exceptional quality, cost effectively, is all the more evident in our Medevac air ambulance services which are deployed in some of the most demanding and critical situations facing our clients. The Medevac Team Our Medevac service is based on profound medical expertise and extensive training. The Medilink Air Ambulance (MIAA) team is an integrated body of professionals comprising specialists who are cross trained to work together seamlessly to deliver a coordinated, quality service. On dedicated air ambulance flights, the crew s main focus is on patient care, all the while maintaining medical and flight training standards, safe and efficient flight operations and excellence in customer care. All medical personnel forming the flight crew are proven professionals with core medical training. Our pilots are highly qualified, experienced professionals. All flight crew undergo extensive specialised in-house, aero-medical training. In addition, medical staff go through a rigorous Aviation Safety Training Programme focused on patient transport. Air Ambulances MIAA operates a dedicated BEECH 200 Super King Air series aircraft. Considered among the best Medevac aircraft in their class, they are the preferred choice of the medium-to-short distance aero-medical providers on account of their larger cabin space, reliability and cost- effectiveness. Together with a strategic partner, MIAA operates a Lear Jet 36A for longer hauls. Both aircraft are based in Malta near Medilink s headquarters and 24/7 emergency alert centre. We also have other dedicated air ambulance aircraft available which are deployed instantly if further resources are required. Our Commitment to Quality To monitor and improve on all aspects of our air ambulance service, we implemented from the outset a Total Quality Management (TQM) programme focused on patient care, medical and flight training standards and safe and efficient flight operations. This brings all aspects of our air ambulance Medevac services under scrutiny, from medical operations, maintenance and dispatch to marketing, finance and administration. 26 Institute of Health & Safety Company Profile www.ihs.com.mt 27
Emergency Alert Vehicle Systems Emergency Alert Vehicle Systems (EAVS) Medilink International is always researching ways of providing its clients with peace of mind wherever their operations take them. This is of critical importance in remote areas where traditional A&E response is not available. Medilink has developed a sophisticated, sensor triggered, in-vehicle accident and emergency alert system that can be installed in private or commercial fleets to ensure safe travel, whether in the busiest of cities or in the remotest of environments. Working with the latest GPS system, our emergency alert vehicle system offers the ultimate in peace of mind, giving staff total emergency cover. It allows them to be close to help even when this is very far away. The innovative EAVS triggers off a sensor in case of a vehicular collision or if manually triggered by the driver. This sends an immediate alarm to our 24/7 Emergency Alarm Centre. Immediate data comes up on screen providing our co-ordinators with crucial information regarding the vehicle, its driver and the vehicle s location. After following stringent procedures in order to confirm the emergency, within minutes, an emergency team is deployed from the closest Medilink or affiliate clinic. 28 Institute of Health & Safety Company Profile
International Headquarters Institute of Health & Safety 99 Mill Street Qormi QRM3100 MALTA USA +1 713 4817201 Singapore +65 3 108 0648 Malta +356 2278 5400 international@ihs.com.mt United Kingdom +44 20 3355 1103 Libya +218 21 483 0501 www.ihs.com.mt