Changing locations every day. Can service be as mobile as a locomotive?

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1 Changing locations every day. Can service be as mobile as a locomotive? Railcover the flexible service concept for increased vehicle availability and optimized maintenance for your locomotives. Answers for mobility. 1

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3 Mobility anywhere, anytime Siemens Railcover Rail operation requirements are changing. Cross-border traffic within Europe is a daily business. The Distances between two points have become less important. It s time and customized logistics that are needed. Rail operators who want to offer a state-of-the-art service today and in the future need vehicles they can rely on: anytime and anywhere. After all, maximum availability and cost-effectiveness are top priority. Flexibility for those who are always on the move Support, maintenance, materials: Service requirements vary from case to case. To meet these needs, Siemens has developed Railcover. Increase the availability of your vehicles. Optimize the maintenance expenditures of your locomotives. Railcover keeps you moving. Our customized service concept delivers service wherever your locomotives are located and whenever you need it. Availability based on a modular concept: Railcover Railcover provides exactly what you need no more and no less. It comes with modules which fit together like building blocks. Coordinated service modules for support, maintenance, and materials allow us to precisely meet your specific requirements. Whether you are seeking support for fault clearance in order to achieve greater efficiency, maintenance on demand for optimized availability in central Europe, or full service to keep every aspect of your rail operations running smoothly we can provide you with the appropriate package. Rail Support Center Mobile technicians Service facilities Support Maintenance management Corrective maintenance Preventive maintenance MAINTENANCE Spare parts Periodic maintenance packages MaterialS 3

4 Immediate assistance The Railcover support modules Just in case fast assistance is needed: wherever you operate your vehicles, our Railcover services assist you with our, mobile service technicians, and a tightly knit network of service facilities in central Europe. Fast communication: You can contact our locomotive experts directly at any time via our Rail Support Center. All it takes is one call, and our experts will immediately devise a solution for your technical incident. We utilize remote diagnosis: A respective data transmission system installed in the locomotives delivers environmental, operational, and diagnostic data for effective support. Depending on the situation, the incident could be cleared either by phone, by dispatching a service technician, or by executing repair works in the closest service facility. Fast deployment: Mobile technicians In case a problem cannot be fixed by yourself, our mobile technicians are able to reach the location of your locomotives very quickly with their service vehicles. They are trained in the technology of locomotives, train radio, and automatic train control systems, and they have access to the latest maintenance manuals and software versions for Siemens locomotives. The service vehicles are equipped for fast and professional repairs on site from tools, test equipment, and a field support device to selected spare parts. The current home bases for our mobile technicians in Wegberg-Wildenrath, Erlangen, and Munich are being continuously expanded along the main line corridors. Short distances: Service facilities Some maintenance activities and major repairs require a suitable depot infrastructure and highly qualified service specialists ideally, close to your locomotive s current location. Our extensive network of contract service facilities operated by qualified partners on the main traffic routes in central Europe offer direct, easy access to depot capacities. You benefit from competent, trained personnel wherever your locomotives go. Field support device From single mobile technician to a team: The field support device connects mobile technicians on-site to our back office experts via a state-ofthe-art, secure Internet connection. A real-time, head-mounted camera featuring a microphone transmits video and audio data about the current situation from the site to the office. This highly sophisticated tool helps further reduce downtimes. Each service vehicle carries a field support device. When necessary, the locomotive may also be equipped with one of these devices. 4

5 Mobile maintenance The Railcover maintenance modules Maintenance activities should be based on the location of your locomotives and your operation schedule not vice versa. The Railcover maintenance makes use of scheduled downtimes. Maintenance management, corrective and preventive maintenance, over 1,000 contractual years of experience in maintenance prove us as your competent service partner. Targeted workload relief: Maintenance management While you focus on your operation, our optimized maintenance management ensures a consistent availabiliy of your vehicles. All repairs, maintenance timelines, and changes are recorded and scheduled with a proven Computerized Maintenance Management System (CMMS). The information concerning the condition of your vehicles is always up to date, allowing us to better plan and track maintenance work. Anticipating your needs: Corrective and preventive maintenance Whether you need short-term fault clearance and repair or want to perform maintenance work at scheduled intervals, we provide full support. Our many years of experience as a manufacturer, a close contact with our suppliers, and the respective R&D departments are at your disposal to solve all kinds of technical problems. This will result in shorter downtimes. Take advantage of planned maintenance activities that fit your schedule. Our knowledge and experience may also be applied to improve preventive maintenance: Condition monitoring for vehicles increasingly helps to optimize maintenance regimes. In coordination with customers, manufacturers, and authorities, more and more activities are being transferred from corrective to preventive maintenance. Remote data transmission A remote data access box installed on the locomotive uses mobile phone data transmission technology to transfer information about the condition of your vehicle. Our turns diagnostic codes into work orders for the service facility the necessary corrective actions are already known and can be prepared before your locomotive even arrives at the depot. Data transmissions and logging activities are encrypted via Siemens proprietary IT platform, which is not accessible by third parties. State-of-the-art data security takes top priority. The platform is ISO certified and thus meets all security standards. Even Siemens employees only have access to those customer systems for which they have received explicit authorisation. 5

6 Consolidated supply of materials The Railcover material modules Transit routes have become more diverse. This requires new flexibility. Keep your rail systems running efficiently. Railcover s intelligent spare parts concept serves you quickly and reliably. You receive the specific parts that you need at the right time and at the right place. Fast access: Spare parts Our approach is to deliver parts quickly and thereby avoid downtimes. To accomplish this, we have defined a range of parts geared towards minimizing operational downtimes after a defect occurs. Our central warehouse in Neu-Isenburg, which is geostrategically located for European deliveries, and a tried-and-tested company-wide logistics system guarantee first-class parts availability and easy access. A defined range of parts is therefore able to be delivered to you within a short period of time. This allows you to minimize your own logistics operations and inventory. It reduces your tied up capital and allows a more reliable planning. logistics Place the order late in the evening and receive the delivery early the next morning. With Railcover s sophisticated and powerful logistics concept, you get more than just overnight delivery of urgently needed spare parts. We can also handle other complex requirements: normal spare parts, heavy spare parts, or on-site delivery with support from a technician. You can also view the delivery status and destination via an IT connection with track-and-trace functionality. This means that rendezvous deliveries can be arranged on short notice. Increased flexibility: Periodic maintenance packages Keep all parts needed for scheduled maintenance in one place. Our pre-picked, ready-to-ship packages are tailored to the various maintenance schedules and contain all the parts you need for your periodic maintenance work if you like, even including tools. The packages will arrive at your maintenance facility on time. Therefore, maintenance work can always be performed in conjunction with the deployment of your vehicle. And you remain flexible. 6

7 Complete customization The Railcover service packages Reliable mobility: Incident support Do you organize your own preventive maintenance work, but you are also looking for expert assistance, 24/7 operational support, and a warehouse for corrective spare parts? The Railcover Incident Support package keeps you mobile anywhere within central Europe. Support, maintenance, and material modules will improve your availability. With this package, Siemens handles spare parts logistics and short-notice supply of spare parts. Just in case, all it takes is one call and the mobility of your vehicles can be restored quickly. Efficient networking: Maintenance on demand Do you want to organize and carry out most of your own maintenance activities independently, but still receive support for example in other countries? With the Railcover Maintenance on demand package, maintenance work is carried out by Siemens, operators, and the Railcover network s service facilities as needed including support from our experts. Peace of mind: Full service Gain local flexibility and focus entirely on your operation. The Railcover Full Service package is especially suitable for operators of small fleets who do not possess their own depot or maintenance organization. In addition, operators on extensive, long corridors or those who cover wide areas will also benefit from our aligned service modules. Whether you require maintenance management, or corrective and preventive maintenance in our Europe-wide network of service facilities, immediate technical assistance on-site, or short-notice supply of spare parts with access to Siemens spare parts logistics: the Railcover Full Service package keeps your rail service running smoothly. Support Maintenance Materials Rail Support Center Mobile technicians Service facilities Maintenance management Corrective maintenance Preventive maintenance Spare parts Periodic maintenance packages Incident support Maintenance on demand Full service 7

8 Railcover Your quick path to mobility Make your business plans a reality. Whenever something happens, assistance is quickly at hand anywhere, anytime. Cutting-edge technology and sophisticated cooperation among everyone involved minimize unscheduled downtimes. Three paths to repair Repair with remote diagnostics Diagnostic data is transferred by remote data transmission Train crew describes the incident via phone Support and instructions from the Train crew is able to resolve the situation On-site repair by mobile technicians Data is transferred by remote data transmission Train crew describes the incident via phone Mobile technicians are dispatched quickly with express delivery of spare parts, organized by the Repair or replacement of parts in the field Repair in a service facility Data is transferred by remote data transmission Train crew describes the incident via phone Mobile technicians, the closest service facility and parts are dispatched quickly by the Rail Support Center; if needed, we support the transferring of your locomotive 9

9 Overview of a service incident One call is all it takes: Locomotive Service facility experts will devise Logistics solutions for clearing the incident with the help of remote data transmission. Service facility Logistics Service facility Logistics Service facility Just in case: When a fault cannot be handled on site, mobile technicians, spare parts, and the closest service facility are immediately at your service. Service facility Spare Logistics part Service facility Everything is ready at the service facility: A professional, rapid repair can start immediately. Spare part Full speed ahead: Vehicle mobility has been reestablished quickly. Documentation and invoicing will be handled promptly and transparently. 10

10 Siemens AG Industry Sector Mobility Division Integrated Services Postfach Erlangen Deutschland Siemens AG 2010 Printed in Germany HL WS Dispo c4bs 3902 Bestellnr.: A19100-V920-B120-X-7600 Railcover TM is a trademark of Siemens AG. The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract. 11