there, where you need us.

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Flora Morgan
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1 there, where you need us.

2 ABOUT US, VISION & MISSION pg.4 VALUE pg.5 EXPERIENCE pg.6 QUALITY pg.7 RELIABILTY pg.8 SOLUTIONS & EXECUTION pg.9 CONTACTS pg.10 there, where you need us. 3

3 ABOUT US VISION & MISSION VALUE Medilink International Air Ambulance is a medical evacuation services company based in Malta offering high quality and cost effective service around-the-clock worldwide. Equipped to the highest standards, our operations incorporate an integrated team of professionals who are trained to work together seamlessly to deliver a coordinated, quality service in the minimum time possible. We are constantly investing in our aviation program and training of our crews to ensure the highest level of service. In our line of business, the concept of value takes an extreme form that of saving lives. At Medilink International Air Ambulance, we provide this value through our: Experience High Quality Reliability Effective Solutions Timely Execution These are the attributes that set us apart from the competition. Our Vision is to be the leaders in our field and the medical evacuation service of choice. To be there for our clients during the most critical situations. Our Mission is to provide professional and timely air transport service to our clients and their patients, providing the best medical care even in the most remote areas and austere terrain of the globe. 4 5

Equipped to the highest standards, our operations incorporate an integrated team of professionals who are trained to work together seamlessly to deliver a coordinated, quality service in the minimum

4 EXPERIENCE Our experience is a result of lessons learned throughout our operational history enhanced with industry knowledge of our staff. Operations started more than twenty years ago. Medilink International Air Ambulance has evolved out of the specialised medical services portfolio of Medilink International that has been in operation for more than two decades. Originally serving oil and gas clients in Libya and its desert, in time our reach developed across North Africa and now also covers the eastern side of the continent. The range of industries served expanded and now includes government authorities, insurance, assistance, NGOs, mining, extraction, construction as well as other heavy industries. QUALITY Quality underpins all we do at Medilink International Air Ambulance, by focusing on patient care, medical and flight training standards. Our medical personnel are proven professionals provided with continuous rigorous aviation safety training. Our flight crews are highly qualified experienced specialists in their field constantly undergoing extensive aero-medical training. Both teams are dedicated to deliver top-class quality service focusing on patients transport and excellent care. At Medilink International Air Ambulance, quality is an attitude for endless improvement. We are constantly seeking our customers feedback and suggestions in order to meet and exceed their expectations. We can never stop pursuing quality. There is always room for improvement. 6 7

Originally serving oil and gas clients in Libya and its desert, in time our reach developed across North Africa and now also covers the eastern side of the continent.

5 RELIABILITY SOLUTIONS & EXECUTION As a medical evacuation service provider, we are constantly entrusted with improving human lives. At Medilink International Air Ambulance we provide medical evacuation solutions primarily through the operation of fixed wing aircraft in dedicated Intensive Care configuration. However our scope extends to include any and all possibilities for medical evacuation, including large fixed wing aircraft for mass casualty evacuation and Helicopter Emergency Medical Services (HEMS). Our clients rely on us because they are aware that we are there in fast-paced situations where it is not possible to consider all options and critical decisions have to be taken. In such situations our patients well-being is our priority. Our strategic location allows us to maximise our geographic coverage and provide rapid dispatch anywhere within the Mediterranean region, Africa and Europe. In parallel to this, our systems and relationships allow us to successfully extend our solutions to any area in the world. Our team of professionals work seamlessly together under one roof to deliver our quality experience: from our multi-lingual case handlers at the 24/7 Alarm Centre, to professionally trained flight and medical crews, as well as our head-office support staff in procurement, IT and administration. 8 9

However our scope extends to include any and all possibilities for medical evacuation, including large fixed wing aircraft for mass casualty evacuation and Helicopter Emergency Medical Services

6 CONTACTS We are at your disposal Administrative (for non-urgent enquires): Tel Fax /7 Alarm Centre (for air ambulance or emergency assistance) Tel International Contacts Libya UK Corporate Address 99, Mill Street, Qormi QRM3100 Malta there, where you need us

com 24/7 Alarm Centre (for air ambulance or emergency assistance) Tel Email +356 22 785 785

Giving you peace of mind 24 hours a day Wherever you operate

Giving you peace of mind 24 hours a day Wherever you operate Contents Contents Introduction - Medilink International 2 Your Business in Safe Hands 10 Our People 11 Our Services 11 Health & Safety 12 Audit